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Ozz81 posted:The worst part? After that email, I got a response that was literally: "I didn't think it was an IT issue until it kept happening Tuesday." Presumably on Monday she tried exorcising the printer. Came back Tuesday, demons still inhabiting printer, error code 666, considered calling IT.
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Jun 10, 2015 02:15
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Ozz81 posted:The worst part? After that email, I got a response that was literally: "I didn't think it was an IT issue until it kept happening Tuesday." "Every time we call you tell us to turn it off and on again, so we turned it off at the end of the day Monday, then back on Tuesday morning."
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Jun 10, 2015 05:09
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Really, rather than "hate printers", it's more like "don't have mission critical printers without redundancy". (And no that printer on your desk is not mission critical when there is another one five steps down the hallway.)
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Jun 10, 2015 10:22
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Inspector_666 posted:I like when people tell me that I should change part of the UI in Windows or Office. I know there are workarounds, but that would open a can of worms nobody wants to deal with.
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Jun 10, 2015 10:30
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Collateral Damage posted:I have a couple of marketing users who keep complaining that they get an error when saving files. The reason is always that they've created this enormous directory structure where every directory name is 5-6 words long and they're hitting the 260 character path limit, and they keep insisting that I fix it. Give them a Sharepoint site and you will have no such problems!
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Jun 10, 2015 11:07
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Collateral Damage posted:I have a couple of marketing users who keep complaining that they get an error when saving files. The reason is always that they've created this enormous directory structure where every directory name is 5-6 words long and they're hitting the 260 character path limit, and they keep insisting that I fix it. Install Linux.
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Jun 10, 2015 11:51
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This doesn't really belong here but it made me think of Renegret:
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Jun 10, 2015 12:13
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Collateral Damage posted:I have a couple of marketing users who keep complaining that they get an error when saving files. The reason is always that they've created this enormous directory structure where every directory name is 5-6 words long and they're hitting the 260 character path limit, and they keep insisting that I fix it. To be fair, that's kind of a lovely limitation in this day and age, especially given how unfriendly it is to people least likely to understand why it exists.
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Jun 10, 2015 12:44
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spankmeister posted:This doesn't really belong here but it made me think of Renegret:  ironically enough, I've never worked in a call center, and I don't use a headset. Like, I have a headset, but I refuse to use it out of principle. A few days ago I randomly remembered a story that isn't really remarkable since anyone who's ever worked with computers has a similar story but, whatever it's content. Older couple came into the story with a netbook. They told me they caught their teenage nephew watching porn on their computer and that they wanted to make sure all traces of the porn were deleted because "We're a religious family and we don't accept that sort of thing in our household." I go through the computer (making sure to point the screen away from them) and start going through it just to see what was done. They're insisting that he downloaded porn and it was all over the computer. Not a single video was downloaded and the hard drive was pretty bare, so I pop open the browser history. There I find, going back several months, TONS of tranny porn streamed from youporn/pornhub and the like. I cleared the browser history, told them "nah it looks like it was just that one time, nothing crazy, I don't see anything wrong with the computer otherwise", explained the difference between streaming vs. downloading and tried to half rear end an OS reinstall sale to them that I didn't really feel was necessary. I didn't have the heart to rat out their nephew, especially about the type of porn it was to a religious couple. I got your back, kiddo. Honestly the thing that caught me most off guard was that the netbook was preloaded with Ubuntu. I guess Dell did that to bring the price of the netbook down since was a piece of crap. e: In hindsight I think it would be hilarious if all that porn was the woman's husband's doing since he was silent through the entire thing. I guess I have no way of knowing, I wasn't reading him too closely. Renegret fucked around with this message at 14:35 on Jun 10, 2015 |
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Jun 10, 2015 14:32
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Renegret posted:e: In hindsight I think it would be hilarious if all that porn was the woman's husband's doing since he was silent through the entire thing. I guess I have no way of knowing, I wasn't reading him too closely. This is always what it is. In my experience the intersection of "family hates porn for religious reasons" and "transsexual porn" always points to a husband. The kid was probably browsing incognito, older people tend not to know about that. Either that or the whole kid was made up which is also a possibility.
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Jun 10, 2015 14:44
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 says it was the husband's porn, not the kid.And out of curiosity, why do you dislike headsets? I couldn't see myself using anything else, especially on long calls.
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Jun 10, 2015 14:48
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Had a similar story except it was my own grandparents. Grandpa: "Have you SEEN what they do in those videos?" This was after trying to explain how the internet works to him and how he doesn't have to save every webpage to his computer.
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Jun 10, 2015 14:58
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Collateral Damage posted:
I switched to a headset after I clamped the handset too hard between my shoulder and head and sent it flying across my desk in the middle of a call.
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Jun 10, 2015 15:04
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teamdest posted:This is always what it is. In my experience the intersection of "family hates porn for religious reasons" and "transsexual porn" always points to a husband. Collateral Damage posted:
Eh, the time frames they were giving me seemed to match up with what I saw in the history, and the kid was kinda youngish so I'd believe it if he didn't know about porn mode. I can't really be sure now but it wouldn't surprise me if it was her husband's. As for as why I don't like the headset, at first it was just a psychological thing. As my department's expanding, for a time they were getting tighter and tighter with the rules here, starting to introduce metrics that didn't exist before, and in general turning the culture here from a laid back professional office to a call center. Refusing to use the headset was a way for me to hold on to that old culture, because the day we adopt a call center culture and get aspect phones to track the length of my lunch break is the day I walk out of here and quit on the spot. The aspect phone scare has pretty much subsided so I've become more willing to use it, but another thing that doesn't help is that the ones we were given are cheaply made and uncomfortable as poo poo. I have a big head and it doesn't fit me well. I've pulled it out two or three times in the past year for exceedingly long conference calls and I tend to get an earache after a few hours. Speakerphone isn't frowned upon here and is actually encouraged in certain situations, so I usually use that instead.
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Jun 10, 2015 15:13
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Inspector_666 posted:I switched to a headset after I clamped the handset too hard between my shoulder and head and sent it flying across my desk in the middle of a call. I have one of these for my phone that work bought me:  The nice thing is that I can be connected to both my cell phone and my desk phone at the same time, so at the end of the day I just take it with me. Now if I was leashed to my phone and had to wear it all day long I'd probably be singing a different tune. As it is, I use it for maybe 1 or 2 meetings a day at my desk and then maybe 3 or 4 late afternoon meetings a week on my mobile. That's when I'm in the office, in my home office, I just use a soft phone client with the integrated speakers and mic in my laptop.
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Jun 10, 2015 15:18
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Renegret posted:e: In hindsight I think it would be hilarious if all that porn was the woman's husband's doing since he was silent through the entire thing. I guess I have no way of knowing, I wasn't reading him too closely. Ding ding! This is probably the case.
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Jun 10, 2015 15:48
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Siochain posted:I created Clippy in a drunken night of horror and coding... Looks like Clippy's following in your footsteps, without the coding. Kindle. Conquered By Clippy: An erotic short story.   And if you're wondering who would write something like this: quote:Leonard Delaney writes from the heart instead of wasting time with research or experience. Living a clean lifestyle has allowed him to focus on doing good in school, honing his writing, and tinkering with technology. He lives well outside of Toronto with his mother and her cat while maintaining a long-distance relationship with his girlfriend, Misty (aka Éowyn16), who no longer responds to his direct messages, but he remains hopeful for a future with. Kurieg posted:
Christ I hope so. Verizian fucked around with this message at 16:28 on Jun 10, 2015 |
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Jun 10, 2015 16:09
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quote:Leonard Delaney writes from the heart instead of wasting time with research or experience. Living a clean lifestyle has allowed him to focus on doing good in school, honing his writing, and tinkering with technology. He lives well outside of Toronto with his mother and her cat while maintaining a long-distance relationship with his girlfriend, Misty (aka Éowyn16), who no longer responds to his direct messages, but he remains hopeful for a future with.  This is a joke, right?
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Jun 10, 2015 16:21
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I'm Misty. Sorry scrubs, you can't have him.
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Jun 10, 2015 16:26
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The MSP I work for is onboarding a new client. Found out on a call today from the engineer that is doing their onboarding, that their old IT provider not only changed all passwords to 15+ character passwords, but also sent over all intel in the form of 40+ pages of screenshots.
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Jun 10, 2015 16:28
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Wilford Cutlery posted:sent over all intel in the form of 40+ pages of screenshots.  Bill them for the time it takes for someone to do the data re-entry.
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Jun 10, 2015 17:31
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OwlFancier posted:Presumably on Monday she tried exorcising the printer. Came back Tuesday, demons still inhabiting printer, error code 666, considered calling IT. Please spoiler tag the Doom 4 Story Line. TIA
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Jun 10, 2015 18:15
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Adjunct to the 10 Commandments - we need a Latin motto. Et Iterum Retro Vertunt Futete Imprimos Aperi Tessera Placere Abdicáta Anyone wanna put together a coat of arms or some kind of sigil?
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Jun 10, 2015 18:16
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"Thine printer is not mission-critical. There exists many printers."
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Jun 10, 2015 18:19
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 ! Instant offer after interview, reachable via Chicago public transit (train), salary jump and better politics! Goodbye, poo poo rear end giant corp, hello new corp.
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Jun 10, 2015 18:31
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Happy for you, forums poster notwithoutmyanus.
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Jun 10, 2015 18:39
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A ticket came in... From India. The time was changed on a San Diego server and we can no longer remotely access it. We need access to it sometime later this week, please do the needful and raise sev 1 ticket Severity one = 4 hour response. It was 2:45 AM. I had to call the San Diego guy and get him to go fix the time. He was less than impressed and unfortunately users could request whatever severity they wanted. Me: "Hi there, Ouroborus with the helpdesk, I've got a sev 1 ticket for you!" Onsite guy: Bleh, ticket? I'm on call? I am! What's the problem?" Me: "The Indian Developers can't connect to a San Diego server -- SDblahblah, they say "The time was changed on it." OG: "Goddamnit! Let me get this straight. They called you, at *rustle rustle* two goddamn fortyfive in the morning to raise a severity 1 ticket because they messed up one of MY servers!?" Me: "Yeah, they say they'll need to access it later in the week." OG: "*sighs* I've got to tell these assholes to stop calling the goddamn fire department everytime this happens!"
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Jun 10, 2015 18:58
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Ouroborus posted:A ticket came in... Sounds like a "contractually revoke your ability to raise sev 1 tickets" thing to me.
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Jun 10, 2015 19:02
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"We can't access our shared drives, please fix." I try RDP, can't connect. It's not listed as online in TeamViewer, either. I remote into the requester's computer and ping the server internally, get no response. I tell them to go hard restart the server and a few minutes later, it's back online. Let's check the Event Viewer for this morning:     I delete a bunch of temp files for starters, but then:   Anyway, we're back up to about 700MB of free space. Let's run WinDirStat to see what else I can get rid of--   I don't want to go onsite to run chkdsk, damnit.
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Jun 10, 2015 19:13
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spankmeister posted:This doesn't really belong here but it made me think of Renegret: Either the upper left or lower right needs to be Renegret's new "real tired of your bullshit" avatar
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Jun 10, 2015 19:17
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Ursine Asylum posted:Sounds like a "contractually revoke your ability to raise sev 1 tickets" thing to me. There was a running gag among the other helpdesk people that someday we would get a ticket that read "The toilet on the second floor is out of toiletpaper, do the needful. Severity 1!" The company I worked for made several thousand dollars on every severity 1 ticket that got raised, so they had no interest in changing it. The company we supported couldn't change anything because it was written into the contract. Plus they didn't even notice hemorrhaging 20+k a night due to stupid severity 1 tickets.
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Jun 10, 2015 19:33
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A private request came in. From upper management. All I was told was to pull chat logs from $MACHINE and email them to upper management, the user's manager, and HR. 
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Jun 10, 2015 21:13
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Priss In Plate posted:A private request came in. From upper management. You have to tell us what they're concerning, the gist if not the specific content.
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Jun 10, 2015 21:25
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Priss In Plate posted:A private request came in. From upper management.
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Jun 10, 2015 21:30
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A confusion came in: I....<clippy>it looks like you're writing a letter slash gantt chart</clippy>?
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Jun 10, 2015 22:37
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Potato Alley posted:A confusion came in: If you have project on your PC, you should give your response in the form of a Gantt chart.
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Jun 10, 2015 22:43
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MiniFoo posted:"We can't access our shared drives, please fix." Ticket update: I ignored this until I had nothing better to do this afternoon. Actually did a little bit of sleuthing rather than take the easy way out. What do I find?   Practically ten gigs of this poo poo. How does this happen? Who the gently caress is using Firefox so goddamn much on a file server?? [edit]  Yeah, gonna cancel this and do rmdir /s/q instead. MiniFoo fucked around with this message at 22:55 on Jun 10, 2015 |
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Jun 10, 2015 22:44
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MiniFoo posted:Ticket update: I ignored this until I had nothing better to do this afternoon. Actually did a little bit of sleuthing rather than take the easy way out. What do I find? Why is Firefox on a file server?
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Jun 10, 2015 22:54
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Sickening posted:Why is Firefox on a file server? 
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Jun 10, 2015 22:55
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OwlFancier posted:You have to tell us what they're concerning, the gist if not the specific content. While I did not read these logs, I was told that it involved "backhanded and offensive remarks" towards our in-house applications team. A majority of them are foreign-born individuals, so you can imagine how the rest goes.
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Jun 10, 2015 23:01
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