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Ozz81 posted:Either the upper left or lower right needs to be Renegret's new "real tired of your bullshit" avatar While I appreciate the sentiment, I already have my newest AV lined up.  I don't know either but it made me laugh. I just need a custom title to go with it.
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Jun 10, 2015 23:19
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Volmarias posted:Does he still work for you? If so, why? From about 700 pages ago but no, he was let go at the beginning of the year and I was "promoted" into his Unix admin role (promoted in quotes because I didn't get an increase to anything except more duties). Our HMC is fixed. IBM sent out a dude last Monday to look at it and right upon booting he said 'yup, network doesn't work, system board needs replacing' and came back the next day to replace it. The week before I was able to get the old console up and working which was actually fun so we did get backups and now I know how to do stuff with the HMC.
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Jun 10, 2015 23:21
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Nerdrock posted:"Thine printer is not mission-critical. There exists many printers." Needs more begats and at least one verily.
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Jun 11, 2015 00:33
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Renegret posted:While I appreciate the sentiment, I already have my newest AV lined up. "I am the great Dog-holio! I need tickets for my mustachio! It is fantastico, my mustachio!"
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Jun 11, 2015 01:19
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Renegret posted:While I appreciate the sentiment, I already have my newest AV lined up. Hola! Si, this is help perro. How may I help yo-*mariachi music plays*
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Jun 11, 2015 01:27
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MiniFoo posted:Ticket update: I ignored this until I had nothing better to do this afternoon. Actually did a little bit of sleuthing rather than take the easy way out. What do I find?
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Jun 11, 2015 01:28
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The Nards Pan posted:Hola! Si, this is help perro. How may I help yo-*mariachi music plays* I fully support this. Anyways, users not reporting issues to IT is maybe my biggest pet peeve since I started working in IT 9 months ago.  "Oh by the way process X failed last night but we just bypassed it and now our sales information is all incorrect for the day."  So instead of me doing 5 minutes of work last night to fix the problem when it happened if you had just called me, now I'm spending the better part of an hour figuring out what went wrong on my own and then backing the incorrect information out of our servers and importing the correct information. "Hey we keep having to unplug the keyboard because it stops responding. It's been doing this for weeks." Call me when it happens so I can troubleshoot the issue with you on-site and we can resolve it.
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Jun 11, 2015 01:45
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Renegret posted:While I appreciate the sentiment, I already have my newest AV lined up. I love this one too, always gets a giggle out of me  The Nards Pan posted:Hola! Me llamo apoyo perro. ¿Puedo ayu-*mariachi music plays* There we go (may not be perfect, had to do some searching) - make the *mariachi music* link to the Mexican Hat Dance trumpet song BOOTY-ADE fucked around with this message at 02:55 on Jun 11, 2015 |
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Jun 11, 2015 02:44
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A HIGH PRIORITY ticket came in. I set ticket submissions to include a selection for users to choose the priority of their requests. Low is a minor nuisance, medium affects your ability to work, and high prevents you from doing any work and needs attention immediately. I get this early this morning: Subject: Office too cold Comment: i am too cold. Please turn up the thermostat. Priority: High (Prevents you from doing any work) She is allowed to change the thermostat. It's within arm's reach of her while she is sitting at her desk. I have no idea why she submitted this.
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Jun 11, 2015 05:04
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larchesdanrew posted:A HIGH PRIORITY ticket came in. Thus is the burden of all ticket systems, to have priority systems ignored and abused.
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Jun 11, 2015 05:24
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larchesdanrew posted:A HIGH PRIORITY ticket came in. She probably changed it already and someone else put it back. But if she gets IT to set it, then it's "official" and she can tell others not to touch it.
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Jun 11, 2015 06:07
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larchesdanrew posted:A HIGH PRIORITY ticket came in. "Called 911, if user is too cold to work they are likely experiencing symptoms of severe hypothermia and should seek immediate medical attention. Recommend user place hot water bottles under their armpits to help fight off hypothermia until EMTs arrive to assist. Ticket closed."
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Jun 11, 2015 06:16
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MJP posted:Adjunct to the 10 Commandments - we need a Latin motto. Printerum delenda est.
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Jun 11, 2015 06:41
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notwithoutmyanus posted:
 
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Jun 11, 2015 11:14
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larchesdanrew posted:A HIGH PRIORITY ticket came in. Man you should be psyched. You can close that ticket with a note of "out of scope" and you get a high priority ticket closed within minutes/hours of it being submitted, making you look like a badass.
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Jun 11, 2015 12:48
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larchesdanrew posted:A HIGH PRIORITY ticket came in. Solution "Advised user that my heart bleeds for her, it truly does. Entered requisition for small violin." Edit: Here's a good and surreal one from when I worked at Irritable Bowel Movements. I didn't work for them, I was a contractor going through a local company, IBM further contracted out my time to another company (whose name we're all saying wrong. It's Nock-ya!) that makes cell phones It is about 3 AM and I get a call from the Brazilian manufacturing plant. 2 of their five production lines are down due to computer issues. This is a serious issue and is costing multiple million dollars in lost production ( The powers that be claimed each line produced 1 million dollars worth of cell phones a minute, though I have no idea ) I get all the information for the local support group, including the location of the control computers (Upper mezzanine, back corner). At the time I had to call the Network Operations Centre (located in Singapore) and give them the ticket details since it was severity 1. They seemed to understand what was going on and I wished them luck. Three hours later the plant manager in Brazil calls me and asks where the onsite tech was. Given the 4 hour response time for sev 1 tickets it seemed really weird that nobody had shown up. I checked the ticket. The NOC people had entered some notes, assigned the ticket back to the general help desk (which didn't notify me in any way) and reduced it to severity 3 ( a big no no, severity 1 tickets were not supposed to be lowered). Their notes were "What is a mezzanine? Have the user try to reboot his PC. More troubleshooting is required." I explained this to the plant manager and he starts swearing in Spanish and Portuguese. I tell him I'm going go straighten out the NOC people post haste. I call them back and they insist that the user needs to reboot his PC. I explained this wasn't a personal computer, big a big industrial control system and the end users were explicitly not allowed to touch it. I then explained what a mezzanine was. Ouroborus fucked around with this message at 15:10 on Jun 11, 2015 |
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Jun 11, 2015 14:53
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For the thermostat question, as dumb as it sounds, it's a ticket that has to be managed carefully, especially for a new system to establish expectations. The ticket system is not the complaints department. It is a place to resolve technical problems with equipment. First, is this actually in your purview? Like, if the thermostat was broken would you be the one to replace it? If so, I might verify that the thermostat and climate system is actually working using a temperature gun and document it. Follow up with the user to let them know that the thermostat is working correctly and ask them if there are specific circumstances that it's not working right. Maybe have them show you the problem. The goal here is to get them to say "The thermostat works fine, but Jerry keeps turning it down and..." At which point you can let the user know that since the equipment is working fine you can't provide any more assistance. Ticket resolution: Tested thermostat: No problems found User confirmed that thermostat is fully functional.
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Jun 11, 2015 16:16
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We have stats all over the drat place but none are hooked up to anything. They are just so employees can feel like they control the temp in their area.
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Jun 11, 2015 16:18
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Dr. Arbitrary posted:For the thermostat question, as dumb as it sounds, it's a ticket that has to be managed carefully, especially for a new system to establish expectations. This is probably the most concise, accurate, on-point-perfect description of a ticketing system I have ever read in my 40 years of being a reader. This is getting cut/pasted into a framed thing on my wall.
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Jun 11, 2015 16:43
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One of my small clients built a new office about 2 years ago, two thermostats, one for each side of the office. Except the thermostat on the 'busy' side of the office doesn't work. Its just for show. The second thermostat(in the owners office) controls the whole building. I couldnt stop laughing when he told me this. Only he, his ops manager and myself know this. The rest just argue endlessly about the temp and keep punching it higher or lower and feel 'better' in a few minutes. It really is hilarious to watch.
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Jun 11, 2015 17:02
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Was anyone else bitten by the Google Apps for ISP retirement this week?
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Jun 11, 2015 17:14
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go3 posted:One of my small clients built a new office about 2 years ago, two thermostats, one for each side of the office. Except the thermostat on the 'busy' side of the office doesn't work. Its just for show. The second thermostat(in the owners office) controls the whole building. I couldnt stop laughing when he told me this. Only he, his ops manager and myself know this. The rest just argue endlessly about the temp and keep punching it higher or lower and feel 'better' in a few minutes. It really is hilarious to watch. We have a weird problem where the part of the office we're letting to another company has a thermostat and so does ours, and their stat somehow overrides ours. It's very annoying, especially since the last company that used that area had it ridiculously hot 24/7.
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Jun 11, 2015 17:24
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go3 posted:One of my small clients built a new office about 2 years ago, two thermostats, one for each side of the office. Except the thermostat on the 'busy' side of the office doesn't work. Its just for show. The second thermostat(in the owners office) controls the whole building. I couldnt stop laughing when he told me this. Only he, his ops manager and myself know this. The rest just argue endlessly about the temp and keep punching it higher or lower and feel 'better' in a few minutes. It really is hilarious to watch. I've heard a few people (here and in the real world) say that office harmony can be restored by disconnecting the internals of a thermostat. Hell, why not go the whole hog and give everyone a placebo thermostat?
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Jun 11, 2015 17:42
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I applied for a job. At a financial institution. That works closely with the government and military. How hosed am I? 
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Jun 11, 2015 18:07
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fatman1683 posted:I applied for a job. At a financial institution. That works closely with the government and military. You're fine, just don't expect things to move too fast, and cross your Ts and dot your Is.
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Jun 11, 2015 18:18
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spog posted:I've heard a few people (here and in the real world) say that office harmony can be restored by disconnecting the internals of a thermostat. I've done this. Just stick a thermostat cover on the wall somewhere with double sided foam tape and bask in the hilarity. Eventually someone brought in a thermometer and my ruse was up. There were riots when one of the ladies pulled the cover off to "see if she could fix it" I lasted about another 2 months in that company before I was politely asked to leave.
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Jun 11, 2015 18:31
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GnarlyCharlie4u posted:I've done this. Just stick a thermostat cover on the wall somewhere with double sided foam tape and bask in the hilarity. At a prior employer they were building a brand new building and some of IT was in there working on the weekend prior to the move. The HVAC guy was there and was giving us an overview of the system and how it's controlled. At one point he mentioned that all of the thermostats in the main area were either dummy thermometers that just showed the current temp and adjusting would do nothing or, even more genius, dummy thermometers behind a clear plastic lock box. He explained that this poo poo comes up all the time, people will catch wise to the dummy ones quickly but the ones behind plastic never get found out. Pretty clever I thought.
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Jun 11, 2015 18:52
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BaseballPCHiker posted:At a prior employer they were building a brand new building and some of IT was in there working on the weekend prior to the move. The HVAC guy was there and was giving us an overview of the system and how it's controlled. At one point he mentioned that all of the thermostats in the main area were either dummy thermometers that just showed the current temp and adjusting would do nothing or, even more genius, dummy thermometers behind a clear plastic lock box. He explained that this poo poo comes up all the time, people will catch wise to the dummy ones quickly but the ones behind plastic never get found out. Pretty clever I thought. Our work floor is one massive two level room. We have thermostats all over the place, but they can't adjust the local output more than ±5 degrees meaning they're mostly useless and everyone understands this. They do have a button we can press that will turn on the hvac if we come in on the weekends or after six, though, so they're pretty good for that.
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Jun 11, 2015 19:07
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Well I feel sheepish. Turns out the thermostat was broken. I walked in this morning to look at it and the screen is just displaying garbled gibberish and the handler won't cycle off. It's absolutely freezing in there and it's a wonder the whole thing hasn't frozen up. I manually shut off the handler and now they're complaining that it's too hot. My options are to tell them to suck it up or keep going up there every 20 minutes to cycle the handler on and off. Our HVAC guy is on a cruise this week and management won't entertain the idea of using someone else.
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Jun 11, 2015 19:11
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kensei posted:Was anyone else bitten by the Google Apps for ISP retirement this week? No? They were emailing head's up that they'll be changing their APP for the last 3+ months and some of my apps will stop working.
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Jun 11, 2015 19:22
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larchesdanrew posted:Well I feel sheepish. Turns out the thermostat was broken. I walked in this morning to look at it and the screen is just displaying garbled gibberish and the handler won't cycle off. This is exactly why I made the post that I made. It's one of the rules of the universe that the one time you make a snarky comment or something, it'll bite you in the rear end with a vengeance. Mute buttons on phones work along similar principles.
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Jun 11, 2015 19:23
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WaffleLove posted:No? They were emailing head's up that they'll be changing their APP for the last 3+ months and some of my apps will stop working. Our point of contact with Google retired years ago and a while back someone (not me) deleted his alias from forwarding any more. Welp.
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Jun 11, 2015 20:08
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kensei posted:Our point of contact with Google retired years ago and a while back someone (not me) deleted his alias from forwarding any more. Welp. That would do it. They started warning in about Jan that they're turning off certain things. I hadn't even touched the app since my basic programming stuff in college(was to learn how, then I learned I wasn't a programmer), I forget what all they changed but this site may give you some help. http://whatsnew.googleapps.com/
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Jun 11, 2015 20:47
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Dr. Arbitrary posted:This is exactly why I made the post that I made. It's one of the rules of the universe that the one time you make a snarky comment or something, it'll bite you in the rear end with a vengeance. Mute buttons on phones work along similar principles. And now they probably expect him to fix it because he didn't goon on her :-(
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Jun 11, 2015 20:58
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WaffleLove posted:No? They were emailing head's up that they'll be changing their APP for the last 3+ months and some of my apps will stop working.
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Jun 11, 2015 21:28
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A Ticket came in! "Please terminate all access for [crazy] immediately." [crazy] is an hr person hired this year who has done a good job of earning that title. Hell, our office manager (who has far more contact with [crazy] than I do, outright refers to that person by that label. So...win.
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Jun 11, 2015 23:23
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ilkhan posted:A Ticket came in! We had one of these recently, the person after getting fired kept spamming everybody with various secrets/stories/threats we would block them then they would start a new gmail, etc. It was a very entertaining week.
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Jun 11, 2015 23:43
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socialsecurity posted:We had one of these recently, the person after getting fired kept spamming everybody with various secrets/stories/threats we would block them then they would start a new gmail, etc. It was a very entertaining week. Literally did not know how to reply to a question without generating a fresh ticket. Incredibly frustrating. Plus the most inane and irrelevant tickets in the first place.
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Jun 12, 2015 00:24
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anthonypants posted:They also put up alerts on their admin page about it. Oh so you saw them? Great. That's what I needed to know. To be clear, I saw the emails about the API being depreciated, but nothing came in about this that I'm aware of. We got our accounts reactivated but now we'll have to migrate away asap. kensei fucked around with this message at 01:10 on Jun 12, 2015 |
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Jun 12, 2015 00:35
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ilkhan posted:This person generated 57 tickets in 3 months. That's amazingly impressive. I think the "best" comparable ticket stat I had for a user was for passwords, when you divided number of password reset tickets just by the number of months we had helpdesk records for, it came out to over 3 password fuckups per month. For five years.
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Jun 12, 2015 01:04
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