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hihifellow posted:It's weird that other people here get to deal with nextgen. Ours is a single site cloud hosted app hosted by a reseller and my biggest complaint is support is useless. If it can't be solved by clearing IE's cache then it's something with our network. What that something is is anyone's guess, but it can't be their ducked up java ssl tunnel with the expired cert, no siree. Oh god, cloud hosted?! I can't even imagine. All our NextGen servers are here locally but we have hospitals all throughout the east coast and mid west that all communicate back here to Florida. Next to our Cerner install it's the biggest application we support here.
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Jul 6, 2015 18:25
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Ursine Asylum posted:Joking aside, that sounds like he was handling it as well as possible, although thinking to himself "never promoting this guy". I support an area three hours away from the home office in Los Angeles. It’s a non-promotable position unless I move. I get to be a tool a couple of times a year, get left alone, and collect a decent paycheck. Review time was two weeks back, 8 minutes, boss comment: “you get done everything I send you and cause me the least trouble of your team.” I can’t imagine what trouble the rest of the team causes because, like the other comments noted, I’m sometimes a dick.
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Jul 6, 2015 18:36
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quote:..Nextgen...Allscripts... Cerner... My condolences to you all. If someone here wouldl ike to discuss McKesson Healthquest as well I can fill up my horrible EMR company bingo card. As much as I hate to see everyone being borged into Epic. Their poo poo is nice. ninja: I do not work for Epic, nor am I even Epic certified
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Jul 6, 2015 19:05
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Dragyn posted:My condolences to you all. If someone here wouldl ike to discuss McKesson Healthquest as well I can fill up my horrible EMR company bingo card. Does Epic offer some kind online demo of their EMR? I work in Germany supporting, deploying and developing for a specific EMR system and I'd love to see how Epic tackles some of the problems I'm confronted with daily.
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Jul 6, 2015 19:34
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An interview came in... ... at 7:45 AM in NYC. Did pretty well although when he wrapped up his end I told him I'd have to reschedule the next round since it was around 8:45 and I was due in to normal job at 8:30. I had a plausible lateness reason cooked up but I got into the job at around 10. Fortunately nobody seemed to care, and I handled the one ticket that came in as best I could remotely. I just hope that the need to reschedule the next guy won't put my papers in the trash bin. I really hope I get this job. It's at an MSP but I wouldn't be helpdesking it, and it seems to be a nice bridge up from sysadmin to engineering. Plus THEY PAY OVERTIME  "We don't believe in that whole 'we pay you salary, you're gonna work 80 hours a week' stuff. I mean, we have plenty of people who just want to work 40 hours and that's fine, but if you want to make extra money feel free to pick up some extra stuff." where do i sign
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Jul 6, 2015 19:39
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Dragyn posted:My condolences to you all. If someone here wouldl ike to discuss McKesson Healthquest as well I can fill up my horrible EMR company bingo card. Ha because McKesson is dropping HBOC we have to find a new billing backend and the frontrunner is Cerner since we can merge a few other systems in to it. I didn't attend the demos for it so I have no idea how it's going to go here, but history says it'll go badly!
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Jul 6, 2015 19:40
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MJP posted:An interview came in... You told them BEFORE the day of the interview about your conflict, right?
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Jul 6, 2015 19:52
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Well, I might be able to  soon. Probably jinxing myself with this. I completely and totally blanked when I forgot the job description, which made think I really hosed up until he asked about my troubleshooting steps and I told him I generally follow the OSI model, and he said he's never heard an interviewee mention the OSI model ever. The culture is much more my style than my current job and I think the pay is going to be quite a bit better. It's sad the school underpays so badly on this type of job. Then again, one of the dudes and I had a conversation about board games when they did the crew interview, then about marvel vs DC, then the whole movie discussion. It was pretty awesome and I felt really comfortable with the guys there. At least I can hopefully get the gently caress away from the noisy "manly man" guy that works here.
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Jul 6, 2015 19:59
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Gothmog1065 posted:At least I can hopefully get the gently caress away from the noisy "manly man" guy that works here. Is it the "HEY WHATS UP CHAMP *Slaps your back like he's trying to dislodge a baseball from your throat*" kind of manly man or the "Unending stream of guttural mumbling, snorting and throat clearing" kind of manly man?
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Jul 6, 2015 20:20
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Che Delilas posted:Is it the "HEY WHATS UP CHAMP *Slaps your back like he's trying to dislodge a baseball from your throat*" kind of manly man or the "Unending stream of guttural mumbling, snorting and throat clearing" kind of manly man? Latter with farting, belching, and picking his nose. The worst kind.
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Jul 6, 2015 20:30
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I am... familiar... with NextGen in a business capacity and I think that's all I can say about it except ahahahahahahahahahaha (I am most definitely not employed by them, nor do I use their products)
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Jul 6, 2015 20:39
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An unsupervised week came in. Supervisor is on vacation all week, so I'm flying solo. Yesterday, I get a call from the GM about the reporters' story writing program not working. I drive in on a Sunday afternoon and check everything out. I'm still not sure what the deal was, but, basically, one of the three servers that control the program stopped communicating with its backup server. It would require a restart. I had no clue what the procedure was. Queue an excavation of supervisor's computer looking for documentation on a shutdown procedure. I finally found it waaaaaay down deep in some unrelated folder. Went through the steps and restarted the server and everything started communicating. Crisis averted, reporters are happy, GM is stoked that I, not only came in on a Sunday, but managed to have it fixed before the nine o'clock news. I love it when supervisor's not here. I get to figure things out by diving in head first rather than begging for knowledge scraps every now and then while I either watch him fix it, or find out later that he fixed it at some point and never told me. Last time he was away, I threw away a bunch of poo poo to spite him and make my life easier. This time, I'm going to delve into his computer and steal every piece of procedure and repair documentation I can find, write up a detailed IP list (no, we don't have one), set up every machine we own with a MAC locked static IP, and, if I'm really feeling like a career suicide tightrope walk, I'll spearhead an initiative to get all of sales moved off of XP.
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Jul 6, 2015 20:41
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Gilok posted:
My best move story didn't involve me directly, but one time our spaceplanner was doing the final walkthrough on a newly renovated remote site a few days before we were supposed to move back in when she discovered the contractors hadn't installed any power outlets in the renovated area. Plenty of phone and data drops everywhere, but no power in any of the rooms. Because it was a remote site no one from HQ was there between start and finish, and apparently when our facilities people were setting up the cubicles no one thought to say anything.
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Jul 6, 2015 20:49
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We were supposed to move last Wednesday, and every successive day since then
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larchesdanrew posted:set up every machine we own with a MAC locked static IP Why would you want to do this? That just sounds like a headache to manage. I mean I could understand it for servers, printers, etc but for every machine?
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Jul 6, 2015 21:06
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BaseballPCHiker posted:Why would you want to do this? That just sounds like a headache to manage. I mean I could understand it for servers, printers, etc but for every machine? Yeah. If you even consider needing to do that, you should just fix your DNS instead.
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Jul 6, 2015 21:08
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Volmarias posted:You told them BEFORE the day of the interview about your conflict, right? I told the recruiter that I could do a brief interview but would need to head in to work thereafter. I think it went longer than intended. The interviewer seemed understanding once he was in the wrap-up phase, which he initiated, and mentioned that he was surprised we spent this much time talking.
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Jul 6, 2015 21:09
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Inspector_666 posted:Yeah. If you even consider needing to do that, you should just fix your DNS instead. Windows DNS/DHCP is really easy to set up, once you get it going you can even do static IP for your permanent stuff and have dynamic addresses available for the rest of the scope.
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Jul 6, 2015 21:38
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Yeah seriously get DHCP setup and DNS all straightened out and you will be so much better off, plus gain the knowledge of setting it up/getting it working. So much poo poo breaks in Windows when DNS is off. I can't stress enough how much it pays to know DNS well.
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Jul 6, 2015 21:42
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mattfl posted:There are other Nextgen support people here? Hi! We have one of the larger environments that NextGen supports here at my company. Eastern and Central time zone database servers, we used to have just one environment but it became too large so we had to separate it, that was a fun project! 8 or so different non production environments, each timezone has a development, demo and a few random other test environments. We have a NextGen tech that basically works onsite here as a contractor for any issues we need resolved ASAP, but he is about useless. Our support internally is setup kinda uniquely, we have separate EHR and EPM teams, a general support team, and then I get escalated any issues those guys can't figure out, good times let me tell ya. One of our larger clients uses Nextgen. It is cloud hosted and works pretty well from a reliability standpoint. The way it is designed a lot of simple tasks like new user creation and then assigning a default disipline or changing provider info takes way too much time.
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Jul 6, 2015 21:47
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Dr. Arbitrary posted:Windows DNS/DHCP is really easy to set up, once you get it going you can even do static IP for your permanent stuff and have dynamic addresses available for the rest of the scope. He's got to do a careful dance since his supervisor is still there. If he moves everything to DHCP his mentally ill supervisor is going to reverse everything and probably break it all in the process, then blame him/DHCP for it breaking. Baby steps until he can get this guy on camera threatening to shoot the president or something.
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Jul 6, 2015 22:34
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CEO who infected his machine with Cryptolocker that subsequently encrypted half their network shares is now complaining the restoration is taking too long and requested we do a blanket restore of the data. Gee thats swell, guy, but we are already doing that because sitting there manually selecting 500,000 files isnt exactly efficient from a labor perspective, much like restoring around 4TB of data is not efficient from a time perspective. Perhaps he should take this time to contemplate why trawling the internet for teenage rear end on his work laptop (or at all) is not the best idea.
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Jul 7, 2015 01:51
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A potential paycheck came in... A friend of a friend found the web site for my sole-proprietorship moonlighting gig and wants me to build a SQL Server 2014 Cluster on a pair of Windows Servers in a VMware/UCS environment and then support it on 1099 retainer rather than an hourly billing. While I've done a ton of moonlighting work, this will be one of the first times on over a decade that I'll be asked to stand something up at this scale and then maintain it. It will be for a call-logging application for a retail chain of approximately two thousand stores nationwide @ 800 calls daily each. I typically charge $150-200 an hour for infrastructure and architecture work and figure on 40 hours worth of prep, research, testing and whatnot to stand up the environment. Then a monthly 5 hours for patching and other maintenance (with a built-in overhead for being paged in 1-2 times a year when something goes tits up). So $8, 000 to stand up a database cluster and a monthly $1,000 to support it. Does this sound reasonable, considering I'll have to pay self-employment taxes and whatnot at 40%? Too much? Too little? What am I failing to consider? All hardware, software and licensing fees to be provided. I bill just for labor and maintenance. Agrikk fucked around with this message at 03:51 on Jul 7, 2015 |
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Jul 7, 2015 03:28
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With 2000 stores, they can pay you a bit more than $4/store. Consider the value you're adding, not just the time it's taking to build this.
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Jul 7, 2015 05:03
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Volmarias posted:With 2000 stores, they can pay you a bit more than $4/store. Consider the value you're adding, not just the time it's taking to build this. You raise an interesting point. My reflex response is to say that is a single database that is pulling data from an aggregator, so technically it is a single source. But I like the cut of your jib.
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Jul 7, 2015 06:55
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Volmarias posted:With 2000 stores, they can pay you a bit more than $4/store. Consider the value you're adding, not just the time it's taking to build this. You could get your trip to Europe AND a new boat.
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Jul 7, 2015 10:23
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Agrikk posted:You raise an interesting point. Most support software (that is network monitoring and ticketing software) charge a yearly fee to cover licensing and support based on either active clients or number of nodes reporting in. Since you aren't developing the software solution, but just architecting the solution and providing implementation, you could probably adjust your feeds accordingly. (and I'm not saying "just" to trivialize what you're I doing, i'm using it to exclude the development and licensing of the package itself). You shouldn't be charging the $1000/yr for straight labor effort. They're paying you for availability and peace of mind. Value your time.
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Jul 7, 2015 13:59
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Agrikk posted:A potential paycheck came in...
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Jul 7, 2015 14:11
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Agrikk posted:... Call up some MSPs and get quotes on the systems you just described (while being vague enough not to give away the client). Use that as a baseline.
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Jul 7, 2015 14:16
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Sham I Am posted:If I were in charge of purchasing software to monitor, track, log and report on 1.6 million calls a day spread out over 2000 locations, and someone quoted me 8k to build it and 1k a year in support, I would not take that person serious. His post makes it look like he's being paid to stand up the servers and get SQL going. I'd assumed the actual software (that's probably expensive) was coming from somewhere else.
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Jul 7, 2015 14:27
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The real question is why does a company with 2000+ stores not have an employee already capable of doing this.
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Jul 7, 2015 15:34
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Rhymenoserous posted:The real question is why does a company with 2000+ stores not have an employee already capable of doing this. Why would they? My company's MSP offering does what boils down to infrastructure management for places that have thousands of retail locations. They obviously found it more cost effective to use managed services than build out a team to do the same thing.
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Jul 7, 2015 15:38
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Nerdrock posted:His post makes it look like he's being paid to stand up the servers and get SQL going. I'd assumed the actual software (that's probably expensive) was coming from somewhere else. My apologies Agrikk, i misread your original post. having said that, 8k/1k still seem pretty low to me.
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Jul 7, 2015 15:42
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To be clear, it is 8k in initial setup plus $1,000 a month- making it $12,000 a year for support. I figured $20,000 for the first year and $12,000 for subsequent years for a few hours a month plus the occasional all nighter during outages was appropriate. I will take the advice of calling integrators to see what they'd charge. That's a great data point to have.
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Jul 7, 2015 15:51
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Agrikk posted:To be clear, it is 8k in initial setup plus $1,000 a month- making it $12,000 a year for support. Don't buy a boat, join a boat club. Trust me, I have experience in this vital decision.
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Jul 7, 2015 15:54
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To be sure Agrikk, will you be doing application support? Will they be calling you saying "I can't find a recording from a call from last month"?
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Jul 7, 2015 17:44
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Agrikk posted:To be clear, it is 8k in initial setup plus $1,000 a month- making it $12,000 a year for support. Make sure you define what the 1k monthly support price includes (eg: number of hours, time those hours are usable, etc), or you will end up being first in line for any issues because you are the cheapest to call.
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Jul 7, 2015 17:48
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Dealing with DHCP weirdness for my IP phones. Plugged a new phone in at an existing drop and it powered up but didn't pull an IP. Took my one old spare and plugged it in at the same drop and it worked normally. Brought the new phone to my office and plugged it into the cable my own phone uses. Once again powered up but didn't get an IP. Plugged my phone back in and it worked. Took a look at DHCP and there's one scope for data and another for phones. There's plenty of leases left in the phone scope. Pulled up the log and saw that there were no entries at all for the new phone. Somehow it never registered a DHCP request. I saw the old spare and not only was it NACK denied but the IP it's using is outside the DHCP scope. My phone's request was also denied, but it's IP is within the scope and its lease shows up in the lease list. Tried another brand new phone and it too failed to pick up an IP and no request was logged. The office manager unplugged his own phone and plugged it back in. It works, its IP is in the scope but it was denied... and its lease is not in the lease list. So I have phones that don't register a DHCP request, phones that request but get denied, phones with IP outside the scope, phones within the scope but no lease showing... 
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Jul 7, 2015 17:58
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No idea about how IP assignment to our IP phones works, but they definitely have their weirdnesses. A single drop shared between phone and computer, with the phone acting as switch/hub for itself and the computer. Nothing unusual in that. Turning off or rebooting the computer will disconnect any call from the phone. No, there isn't any softphone involved. You suddenly become wary of asking users to reboot. gently caress phones.
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Jul 7, 2015 18:03
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Dick Trauma posted:Dealing with DHCP weirdness for my IP phones. Plugged a new phone in at an existing drop and it powered up but didn't pull an IP. Took my one old spare and plugged it in at the same drop and it worked normally. Brought the new phone to my office and plugged it into the cable my own phone uses. Once again powered up but didn't get an IP. Plugged my phone back in and it worked. Are you using the default vlan on those ports? If not, are you using ip helper configurations?
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Jul 7, 2015 18:14
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Dick Trauma posted:Dealing with DHCP weirdness for my IP phones. Plugged a new phone in at an existing drop and it powered up but didn't pull an IP. Took my one old spare and plugged it in at the same drop and it worked normally. Brought the new phone to my office and plugged it into the cable my own phone uses. Once again powered up but didn't get an IP. Plugged my phone back in and it worked. Look at your port security and VLAN configuration on the switch?
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Jul 7, 2015 18:19
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