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MC Fruit Stripe posted:Jackass sent an email to an external party saying if they need help they can contact Stripe at such and such number. Yeah how about you tell them to email me not call me and also that's my personal cell phone number, way to double down idiot. Who even leaves messages? I don't know how to check my messages anymore.
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Jul 9, 2015 09:50
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Jerry Cotton posted:Who even leaves messages? I don't know how to check my messages anymore. If someone from work or someone I don't know calls me and doesn't leave a message, I assume it wasn't important, so I don't call back. If you want me to return your call, then you can take ten seconds to actually tell me that. Similarly, if I'm calling someone and it either isn't important or I'm just going to call somebody else instead if they don't pick up, I don't bother leaving a message; I'll only leave a voicemail if I need them to get back to me ASAP. Also, even my ancient LG Optimus has a voicemail icon right there on the phone that automatically logs in and plays back your voicemail messages, so if you actually don't know how to check your cell phone voicemail, I'm not sure what to tell ya...
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Jul 9, 2015 13:15
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dennyk posted:If someone from work or someone I don't know calls me and doesn't leave a message, I assume it wasn't important, so I don't call back. If you want me to return your call, then you can take ten seconds to actually tell me that. Similarly, if I'm calling someone and it either isn't important or I'm just going to call somebody else instead if they don't pick up, I don't bother leaving a message; I'll only leave a voicemail if I need them to get back to me ASAP. Well as it turns out, I don't have an ancient LG Optimus.
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Jul 9, 2015 13:27
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After a bit of looking around there's an answering machine icon under the call icon (as in on the screen you get when you touch it) but it asks me for a number which I don't have so gently caress that poo poo.
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Jul 9, 2015 13:29
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MC Fruit Stripe posted:I'm not terribly put out because I pretty much don't answer numbers I don't recognize at this point. I spend half my day on the phone, why add to my misery by answering other calls. Guy with a Georgia area code called me twice in quick succession today - hmm, that must have been important. Not so important that he left a message though, so I'll sleep fine tonight. I talk to my grandparents and to a single coworker on the phone. Everyone else can just email me. Jerry Cotton posted:Who even leaves messages? I don't know how to check my messages anymore.
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Jul 9, 2015 13:46
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EAT THE EGGS RICOLA posted:I got rid of my voicemail entirely. Everyone I know and work with knows that if it's important, I'll get to it faster if they email. http://www.forbes.com/sites/laurareston/2015/06/03/jpmorgan-chase-deals-latest-blow-to-a-dying-technology-voicemail/ More and more companies are removing voicemail entirely. Aside from a few older coworkers who insist on leaving a voicemail instead of emailing, or even worse older bosses insisting you leave a voicemail "to let them know were serious", I have zero use for it. Anyone I've worked with under 35 never uses it.
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Jul 9, 2015 13:50
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BaseballPCHiker posted:http://www.forbes.com/sites/laurareston/2015/06/03/jpmorgan-chase-deals-latest-blow-to-a-dying-technology-voicemail/ Good! There is nothing more annoying than a 4 minute rambling voicemail message that I could read in 20 seconds if they just loving wrote it down.
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Jul 9, 2015 13:54
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BaseballPCHiker posted:http://www.forbes.com/sites/laurareston/2015/06/03/jpmorgan-chase-deals-latest-blow-to-a-dying-technology-voicemail/ Theoretically, I can request a phone line, but the only people I can think of who would actually need a desk phone are sales people and such. Everyone else can just use one of the many phone rooms and meeting rooms. The only voicemail I've gotten to work phones ever have either been meant for someone else, or recruiters.
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Jul 9, 2015 14:08
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We're about halfway through the working day, and our support dept. of 3 full-time staff and 1 part-time guy has managed to resolve one ticket out of a queue of 70.
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Jul 9, 2015 14:21
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What do you do with people who refuse to fill out helpdesk tickets and either: Call IT staff directly Email IT staff directly Walk up to IT staff desk and interrupt them .45 is not an option It's not just the interruption/scheduling/prioritization, it's the fact that I get people bugging my idiot AS/400 admin about Windows issues or browser things that he knows jack poo poo about and he ends up wasting 2 hours clearing cookies because that's all he knows how to do.
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Jul 9, 2015 14:43
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Bob Morales posted:What do you do with people who refuse to fill out helpdesk tickets and either: Report to their bosses that they are breaking company policy in a way that affects business negatively
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Jul 9, 2015 14:46
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Bob Morales posted:It's actually a 'THIS SITE IS HOSTING MALWARE' issue Oh hey we got a response! quote:From: Siddarth Shetty | VP, Global Services <thefixx@servicechannel-info.com>
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Jul 9, 2015 14:46
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quote:We understand this is an inconvenience, but we assure you that ServiceChannel continues to have the same security standards that you have come to trust.
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Jul 9, 2015 14:50
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Bob Morales posted:Call IT staff directly Bob Morales posted:Email IT staff directly Bob Morales posted:Walk up to IT staff desk and interrupt them edit: I forgot the most important part. Make sure the user-facing interface of your ticketing system is as clean and easy as possible. Don't show a dozen fields to the user. It should be like an email. Affected user, optional subject, problem description is all you need. The worst enemy of getting people to submit tickets is making ticket entry a confusing chore to fill out. Collateral Damage fucked around with this message at 15:06 on Jul 9, 2015 |
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Jul 9, 2015 15:01
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If they get really annoying, you can always give them the line "No ticket, no fix-it." It might just be a Zendesk thing, but we have an email address set up that we get about 80% of our tickets sent in through. The web interface is also pretty simple. What is it impacting, what is your email address, phone number, and site location. Then a brief description, and we take it from there. Really the most important thing is we don't give them the option to select priority. Otherwise everything would be high priority.
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Jul 9, 2015 16:07
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Collateral Damage posted:edit: I forgot the most important part. Make sure the user-facing interface of your ticketing system is as clean and easy as possible. Don't show a dozen fields to the user. It should be like an email. Affected user, optional subject, problem description is all you need. The worst enemy of getting people to submit tickets is making ticket entry a confusing chore to fill out.
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Jul 9, 2015 16:24
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Bob Morales posted:What do you do with people who refuse to fill out helpdesk tickets and either: This is your AS/400 admin's fault. "I'm sorry, my time is being managed by my boss, but if you open a ticket we'll get someone to handle it as soon as we can!  "
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Jul 9, 2015 16:42
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Continuing the poo poo that pisses me off diary about my current job: The management structure. My current position is on a helldesk for a global financial services focused company. That being said we have two central managers and a pair of support desk supervisors The weekend guy is chill as all hell and you can actually ask him questions and expect a partway decent answer. The weekday guy who I have the displeasure working with is one hell of a headache. Despite being a "Supervisor" he doesn't have really any important powers aside from being able to say "I've dropped an email in your box for you to work on." He also doesn't care about if you're working something, are on an hour long call, or otherwise engaged and will check in on if you've performed work on that mail. Normally I'd say okay to this all, but he self professedly doesn't read anything he touches. The worst thing is, you can't ask him any question without getting a smarmy reply or just a simple I dunno on any of the products, services, and/or clients we have. Not where I could look for additional information aside from "Google it" just... UGH. The Department manager is great, I like him, but he's the gatekeeper for anything escalations or even talking to the client specific team. This is normally okay, but he gets/uses different timeoff than we do and a heck of a lot of it. He also leaves halfway through my shift so I may or may not be allowed to escalate something until he gets back on/responds to email or wait an hour, whichever comes first. The worst thing in all of it is that our mile long list of proceedures and mandatory action items are subjectto change at their whims, and they change often. I'm frustrated, but I sholuld have seen all of this coming.
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Jul 9, 2015 17:05
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Mrit posted:As someone who has ADHD/Sleep disorder, these two almost always coexist. One is probably causing the other. Yeah, my armchair doctoring has confirmed this as well. I've seen a sleep doctor before and gotten a sleep study done, which showed that basically I have no breathing problems, so it's some kind of brain problem most likely. I started Adderall on Tuesday and told the doctor about the sleep stuff too. So my plan is that once we get the Adderall dosage right to focus on the sleep stuff too.
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Jul 9, 2015 17:50
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Collateral Damage posted:Tell them to log a ticket, then hang up. All of this is spot on, but I'd to add that this only works if you have support from management on it. You need management on your side to deal with divas, other managers, and any other people who think they are too important to follow policy.
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Jul 9, 2015 18:02
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FISHMANPET posted:...brain problem... BRAAAAAAAAINS!
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Jul 9, 2015 18:06
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Obamacare was all the reason companies needed to save a bundle on health care by gutting coverage and then passing the blame
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Jul 9, 2015 18:08
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EAT THE EGGS RICOLA posted:Good! There is nothing more annoying than a 4 minute rambling voicemail message that I could read in 20 seconds if they just loving wrote it down. Honestly, I'll take a 4 minute message that at least has some details about what they want over the guy who leaves me messages that says "Call me about X", where X is usually a really vague subject. Yes, I really want to "call you about reports" when we have 50 different reports you could be running and I don't know if you want a new report, have a question about an old one, or just want to chat.
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Jul 9, 2015 18:17
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I've been guilty of leaving rambling voicemails because I had a complicated, temporally sensitive problem worked out in my brain and I needed to dump it before moving on to other work. Voicemail is a scourge tho
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Jul 9, 2015 18:21
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Volmarias posted:Well, let me know if you change your mind. I thought you were applying for a place near Penn station? Oh, I am. And I may end up taking you up on the offer once I get rid of my cripplingly goony combo of shyness towards strangers and laziness outside of working hours. These days all I want to do is go home and dive into my hobbies. I cook (my wife always likes it when I have days so frustrating that I want to come home and cook something), I build models, and sleep. I'm indeed applying for a place near Penn. It went very well on Monday. They said they'd be in touch with the recruiter to schedule me to come back for another round. The recruiter's been gently pushing with no luck thus far. stubblyhead posted:I understand your perspective and your desire to be loyal to your colleague, but this is 100% Not Your Problem. Oh, I'm in full agreement. Either by lack of will or financial restriction my boss can't back me up, and gently caress the company for the latter, gently caress him for the former. It's more in the context of if I was to FMLA and negotiate an exit, it'd at least give him a chance to save face going forward - "so MJP quit but we just hired this guy/girl to replace him, and we did so with enough time to get training in" or something like that. My thoughts are if I do go through with this negotiated exit (still in a pipe dream phase and not likely, just a possibility) that if I give him and HR ammo to make an agreeable situation out of a disagreeable one, it'd help them come around. Ynglaur posted:Apologies if i came across like an rear end. Having that large a swing is definitely odd, even in a market like SMB with sharply rising premiums. None needed! No rear end come-acrossingness happened, at least not to me. I just wanted to point out the ludicrous and unpredictable nature of healthcare costs and how they get passed along to employees in the Freedom America States of USA. MC Fruit Stripe posted:Jackass sent an email to an external party saying if they need help they can contact Stripe at such and such number. Yeah how about you tell them to email me not call me and also that's my personal cell phone number, way to double down idiot. Get put out, immediately. Email the guy, cc his boss and the department director, and demand he put out a retraction and clarify the correct support procedures, and that number was mistakenly distributed and not to be called. I refused to give my personal cell # to the company directory given how much people call each other here on their personal phones. No way am I going to work after 5:30 PM unless there's an issue that warrants it, I'm on call, or there's an infrastructure change, etc. Jerry Cotton posted:Who even leaves messages? I don't know how to check my messages anymore. Given my current disillusionment towards my current job I've just stopped picking up the phone for anyone. Internal or external. If it matters, they leave a voice mail. If it's important, they leave a voice mail and send me an email. CEO? Didn't pick up. Seriously. I used to drop everything and run after it but I continued doing what I was doing. I'm still here. He didn't leave a voice mail. Huzzah! Bob Morales posted:What do you do with people who refuse to fill out helpdesk tickets and either: This has always happened at my current place and management made no moves to discourage it. When it was just me, I started logging stuff in a spreadsheet: date of interruption, time, person interrupting, brief description of the issue, whether a ticket was opened before/during/after the interruption, whether or not it was a legitimate company IT issue (as opposed to what laptop should I get, etc.) Some interesting statistics came forth. In the end it did nothing to expedite hiring, but it might be useful to break things down into numbers, or put these into some kind of graph in other cases. It was roughly over the course of one month. quote:As of the writing of this email, there were 70 non-ticket interactions: walk-ups, calls, IMs, questions at the coffee machine, etc. About a week later I pulled some reports from Zendesk and compiled them accordingly. They further reiterated the actual ticketing count. And had charts. Of course, it did nothing to help. But if you don't have management buy-in it never hurts to have some kind of reporting to get them to enforce policies on ticket openings.
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Jul 9, 2015 18:54
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Jerry Cotton posted:Just out of curiosity: is income like that taxable there (I know it is here in Finland)? It's essentially just store credit, so no.
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Jul 9, 2015 19:36
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Bob Morales posted:What do you do with people who refuse to fill out helpdesk tickets and either: If it's massively business/time critical, I'll take the call/walkup whatever. Otherwise I treat anything e-mailed/phoned/walked up to me as merely a suggestion as to what I should be doing with my time, much like if someone wandered up to me and said "You should really check out *sports team*". I do nudge them towards submitting a ticket though. If they refuse, gently caress it. It's not my printer that's broken. The ticket queue is my work log. Period. It's what I work out of. Not e-mail, not phone, not smoke messages. Collateral Damage posted:Tell them to log a ticket, then hang up. Or just setup your ticket system with it's own e-mail address. All you have to do at my company is send an e-mail to support@companyname.org and blammo ticket created. Rhymenoserous fucked around with this message at 19:42 on Jul 9, 2015 |
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Jul 9, 2015 19:40
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So we (not the IT dept) purchased a lovely piece of combo hardware*/software by some amateur guys, in order to save money. That's fine. What's not too fine is that heir software has no ability to store data in a SQL server. They use MDB files. So we told them that and they came back to us with an "ASCII file" for us to use with a script I have to create that will insert that data into our SQL db. Here's their format: code:So I emailed them back, saying "Please use JSON or XML" and I even gave them this sample: code:I replied saying to please give it to me in XML or JSON format. Waiting to see what they come back with. * the "hardware" is a lower tier DELL desktop with all bloatware still on it and zero restrictions - they knew this computer will be sitting on the plant floor to be used as a kiosk
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Jul 9, 2015 20:12
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At least you don't have to pull it over a serial connection. I got to hack up a python program that pulls test results from a $20,000 electronics tester Engineering: "We need the data from this testing machine in a streamlined way" What format you want it in? Where do you want to put it? Engineering: "We don't know" Cool I'll guess I'll have it done for you today then
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Jul 9, 2015 20:15
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bobmarleysghost posted:They emailed me back saying that "most of our customers prefer the ASCII format". You should hunt down those customers and sell them a customized import solution to replace the people they're paying a salary to manually enter that stuff by hand.
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Jul 9, 2015 20:21
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Bob Morales posted:At least you don't have to pull it over a serial connection. I got to hack up a python program that pulls test results from a $20,000 electronics tester ~*just make it happen okay*~ Ursine Asylum posted:You should hunt down those customers and sell them a customized import solution to replace the people they're paying a salary to manually enter that stuff by hand. Holy poo poo! Yes!
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Jul 9, 2015 20:21
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Bob Morales posted:At least you don't have to pull it over a serial connection. I got to hack up a python program that pulls test results from a $20,000 electronics tester They will have a stream of 0s and 1s in a line Boom, a streamlined way
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Jul 9, 2015 20:26
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Daylen Drazzi posted:
If your AC needs charging, it's leaking. Make sure they filled it with some UV dye in so next time it happens, they can figure out where its leaking from. Hopefully it was just an old unit, but prepare for it to happen again.
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Jul 9, 2015 20:35
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For some reason this video reminded me what it was like to work on a big roll out of new desktops for users... https://www.youtube.com/watch?v=YNSQ__AHt4g
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Jul 9, 2015 21:18
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Boss: We have like 8 security certificates to renew this month. Me: Why don't we just get a wildcard? Boss: I don't think they would work in our environment. I understand that there are some downsides to wildcards, but it seems better than juggling like 15 normal certificates. Am I off base here?
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Jul 9, 2015 21:29
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beepsandboops posted:Boss: We have like 8 security certificates to renew this month. If you are buying separate certificates for subdomains: That's dumb as gently caress.
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Jul 9, 2015 21:33
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FISHMANPET posted:I started Adderall on Tuesday and told the doctor about the sleep stuff too. So my plan is that once we get the Adderall dosage right to focus on the sleep stuff too. Adderall is the tits. It's made my life so much better since I started on it 3-4 years ago. My only regret is not starting sooner.
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Jul 9, 2015 21:56
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beepsandboops posted:Boss: We have like 8 security certificates to renew this month. Just got a wildcard cert today for the new place. 
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Jul 9, 2015 22:18
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Rhymenoserous posted:If you are buying separate certificates for subdomains: That's dumb as gently caress.
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Jul 9, 2015 22:30
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My cell phone number is xxx-888-yyyy There is a cell phone insurance claim line that has the same yyyy numbers as my cell phone. Getting 2 or 3 wrong numbers a month doesn't really bother me, however, if I tell you that you have the wrong number, don't loving call me three more loving times.
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Jul 9, 2015 22:53
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