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Mo_Steel posted:There are two types of tickets I've grown to hate: End users only hear computer terminology, even the most basic as a series of hoots and whistles being made at them by a bearded savage in a polo shirt.
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Jul 15, 2015 21:23
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Rhymenoserous posted:End users only hear computer terminology, even the most basic as a series of hoots and whistles being made at them by a bearded savage in a polo shirt. The car apologies are also funny, because people pull that shut with their cars and mechanics all the time.
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Jul 15, 2015 21:39
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Sigma posted:The car apologies are also funny, because people pull that shut with their cars and mechanics all the time. It's not quite as bad. People know what the brakes are called, they don't point vaguely at it and say "The stoppy thing".
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Jul 15, 2015 22:02
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Rhymenoserous posted:bearded savage in a polo shirt. Please don't doxx me
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Jul 15, 2015 22:02
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Sigma posted:The car apologies are also funny, because people pull that shut with their cars and mechanics all the time. I prefer doctor metaphors. You don't go into the hospital and say "It hurts!" and then get loving snippy when they ask you "What hurts?"
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Jul 15, 2015 22:20
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Inspector_666 posted:I prefer doctor metaphors. You don't go into the hospital and say "It hurts!" and then get loving snippy when they ask you "What hurts?" "Just put me in an MRI and fix it!" I'm sure if we were to ask the nursing thread there's probably plenty of tales of pretty much just that. Some people are just loving dumb assholes.
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Jul 15, 2015 22:24
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Garrand posted:"Just put me in an MRI and fix it!" I would just be happy if people's interest in helping me fix the problem was proportional to the severity they say it is. "I can't get any work done until this is fixed" implies to me that you'll be available to answer questions, not that you'll disappear into the ether for an hour.
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Jul 15, 2015 22:52
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That's because they don't finish their thoughts. I can't get any work done so I'm going to play some games, go to lunch, and watch some porn until you fix it. What do you mean, you haven't fixed it yet?
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Jul 15, 2015 23:04
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I had a ticket sent to us on Friday where a guy couldn't send emails from another address, they would go to his drafts folder. We determined it to be user error so I emailed the guy asking when a good time he'd be available to chat/talk/maybe screen share about it to see if we could figure out what was happening. Yesterday we get an update from the helpdesk where the guy emailed them, said he hadn't heard from anyone at all on the issue and wanted a status update because it was VERY IMPORTANT. It made me angry because I had in fact contacted him and was completely ignored. One of the other guys then looked at it and determined it to definitely be user error and closed it. In the grand scheme of things it's entirely insignificant, but come on dude.
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Jul 16, 2015 02:23
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Collateral Damage posted:When power returned the generator turned off, but the switchgear didn't switch back to grid power. Fortunately I noticed before the UPS batteries ran out (We have about 10 minutes of battery run time) and could manually reconnect the grid. Did you make sure to reconnect the electric fences? 
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Jul 16, 2015 03:52
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MJP posted:I decided that I'm going to ask for a raise, commensurate to the salary a full-time helpdesk guy would make. Present it as the cost savings of a second set of benefits, payroll taxes, PTO, etc. If they give you the raise, they'll save tens of thousands of dollars ! They'd be stupid not to !
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Jul 16, 2015 04:41
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myron cope posted:I had a ticket sent to us on Friday where a guy couldn't send emails from another address, they would go to his drafts folder. We determined it to be user error so I emailed the guy asking when a good time he'd be available to chat/talk/maybe screen share about it to see if we could figure out what was happening. Today a ticket got filed on behalf of somebody at a client site. The person at issue couldn't use e-mail and her computer was "going very slowly." I call and leave a message with a real person asking her to call me, then call back an hour later and leave a VM. My Account Manager gets a nasty e-mail about how "this needs to be resolved TODAY and why hasn't anybody e-mailed me about resolution?!" So yes, they were mad that I didn't e-mail them about their problem of being unable to use e-mail.
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Jul 16, 2015 04:47
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We get people sending in second tickets for the same issue which is waiting for a response all the time. Most recently, I think they might have been trying to find someone to give them a different answer. They want to be logged on to an RDP server twice with the same account on different computers. I told them that wasn't possible, but with some information I could make a new account for whoever would be using that second computer. Later that day, I see a ticket about the same thing in my co-worker's queue, they sent it straight to him by name. I get his permission to take it, merge it, and politely tell them I would be glad to help them with either of the two options I gave before.
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Jul 16, 2015 06:20
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sfwarlock posted:Did you make sure to reconnect the electric fences?
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Jul 16, 2015 07:38
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MrMojok posted:How long has Cryptolocker been coming in through Flash vulnerabilities? Probably a few months at least, but I'm willing to bet it shot up tenfold after the multiple Flash 0-days from the Hacking Team hack got into the wild.
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Jul 16, 2015 08:02
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Malvertising has been a thing for years primarily piggybacking on flash and Java, it just wasn't as noticeable pre-CryptoLocker. And honestly how 100% dead sure are you that one specific email was the first vector, and that they weren't separately infected when they visited facebook, and that dating site, and from their Limewire downloads, etc.
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Jul 16, 2015 13:19
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An email from a recruiter came in... Hi MJP: I’m a technical recruiter with TCM, a veteran-owned, national IT staffing solutions provider with 35 years of experience delivering value to leading ___(insert industry vertical) companies across the U.S. We’ve been charged by the ___(insert our client’s CTO or applicable Vice President job title) of a major ___(insert industry vertical) client on a large capital project to deploy a System Administrator within the next ___ days who will play a critical role in delivering this project on schedule and budget. Your expertise in ___(insert specific must-have technical or functional skills i.e. Regulatory, Agile, SOA etc.) appears to align well with the essential capabilities our client needs to drive success on this initiative. I’ve included a brief job description below to provide you with some detail about this position. In other news I plan on going in to talk to my boss about a raise at around 3ish. I'll go over the statistics from Zendesk, mention that this is literally the three-month anniversary of my helpdesk guy's termination, illustrate the increase in my workload and doubling of my on-call, and given the fact that my boss is Orthodox Jewish, I basically can't take a vacation spanning a Saturday anymore. I'm going in at an unreasonably high figure - I'm asking the bare-bones minimum my helpdesk guy could have made, $40k, to be tacked on to my current salary. I fully expect this to get rejected but I'm going to hold out on that figure, doubling back on how I basically can't do a weekend-spanning vacation given I'd have to cover Saturdays anyway. I don't expect a substantive response anytime soon. I fully expect to get rejected. I fully expect that they won't counter-offer. If I threaten to quit they'll probably concoct a reason to terminate me for cause thus denying unemployment. As much as I'd like to be gone from here and job hunt full-time I would very much like to not utilize my savings to exist until another job transpires, or risk being unemployed in this economy. At this point it's just worth a diceroll. MJP fucked around with this message at 14:05 on Jul 16, 2015 |
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Jul 16, 2015 13:58
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If you threaten to quit they'll just ask you to write a resignation letter to make it nice and tidy to deny you unemployment. Unless the business will ACTUALLY fail within a week if you leave, they'll just replace you with an MSP until they're bought out.
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Jul 16, 2015 14:34
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keseph posted:Malvertising has been a thing for years primarily piggybacking on flash and Java, it just wasn't as noticeable pre-CryptoLocker. And honestly how 100% dead sure are you that one specific email was the first vector, and that they weren't separately infected when they visited facebook, and that dating site, and from their Limewire downloads, etc. The five-person office that managed to do it to themselves four times in about six months was back in 2013, and those were all through email. But the more recent infections didn't come through email (that was the first place we checked), they were definitely through browsing. We have been able to restore from shadowcopies.
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Jul 16, 2015 16:18
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MJP posted:
Good luck! It helps if you have a few months of savings you can live off of in case they do try to just fire you. Just remember to try and stay calm during this meeting. I know from past experience that it's easy to get yourself worked up and heated when dealing with a situation like this. Cooler heads often prevail though! Keep your cool, you already have data backing up your claims (which probably wont help because they dont care one way or the other) and be firm and stand your ground. Try to work out something that lets you keep your sanity.
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Jul 16, 2015 17:29
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Trying to get a mac to do Disk Utility through Internet Recovery and it's taking loving forever. There's nothing wrong with the disk, it just wants to stall when formatting. Is there a way to format a drive for GPT and add an HFS partition in Windows?
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Jul 16, 2015 17:56
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MrMojok posted:How long has Cryptolocker been coming in through Flash vulnerabilities? A client of mine got hit as well - the drive-by advertising method has been around a while, they started using that exploit when people got smarter about blocking attachments with ZIP/EXE files. I've had decent luck with rolling out Google Chrome with Adblock Plus via GPO, then using whatever filtering is available to block additional sites/IPs. Hell, even if there's no specific filter, you can hop into DNS and basically create loopback addresses to the IPs of sites like Facebook/Myspace and other sites so they can't be accessed. It's helped quite a bit, only thing we use IE for is sites that require it, which are slimming down more and more nowadays.
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Jul 16, 2015 18:42
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Volmarias posted:If you threaten to quit they'll just ask you to write a resignation letter to make it nice and tidy to deny you unemployment. Unless the business will ACTUALLY fail within a week if you leave, they'll just replace you with an MSP until they're bought out. That was more of me explaining that I don't really have much leverage. Threatening to quit would probably be my instant termination. Isn't that the standard everywhere? They'd source stuff over to the pricey-rear end consultant who designed and built our Xendesktop VDI, which would be great since I've been trying to escalate issues to him that I couldn't figure out time and again, only to get denied by the boss. I was contemplating trying to conspire with an MSP to feed them the info necessary to undercut me, thus resulting in me getting laid off with a severance or something like that, but that's a bit too Ocean's Eleven to work out well for me. BaseballPCHiker posted:Good luck! It helps if you have a few months of savings you can live off of in case they do try to just fire you. Just remember to try and stay calm during this meeting. I know from past experience that it's easy to get yourself worked up and heated when dealing with a situation like this. Cooler heads often prevail though! Keep your cool, you already have data backing up your claims (which probably wont help because they dont care one way or the other) and be firm and stand your ground. Try to work out something that lets you keep your sanity. Thanks for that. I've been battling the "don't even bother, nothing will happen and you over-expose yourself to risk" bug that's been making me think I shouldn't do it, but getting some reinforcement is a good thing. I did think it over and I don't think it's in my best interest to go in there with a number. If I go in asking for what I think I'm worth - my salary plus the salary-only bare minimum $40k a helpdesk person could make - they'll probably laugh me out and fire me. If I go in with my reports from Zendesk on the quantitative side, and reminding them that this was supposed to be temporary on the human side, and ask them to take stock of the value I add and increase my salary accordingly, I can at least counter-offer if they even come up with something.
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Jul 16, 2015 19:10
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MJP posted:I did think it over and I don't think it's in my best interest to go in there with a number. If I go in asking for what I think I'm worth - my salary plus the salary-only bare minimum $40k a helpdesk person could make - they'll probably laugh me out and fire me. If I go in with my reports from Zendesk on the quantitative side, and reminding them that this was supposed to be temporary on the human side, and ask them to take stock of the value I add and increase my salary accordingly, I can at least counter-offer if they even come up with something. After you show them all the extra work you are taking try to get them to name a number first if you can, that way you can try to work your way up to a higher salary. Really though it sounds like this job is more an issue with workload and stress than your pay. You might have some luck negotiating a couple extra weeks PTO or something to if they cant/wont budge on pay. And if it comes down to a choice between your mental health and sanity and the job don't be afraid to walk IF you can afford to. No use rage quitting then having to worry about putting food on the table. Just replacing stress with a different kind of stress,
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Jul 16, 2015 19:29
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One of our legacy companies has a similar name to an Australian ISP, and we just got an abuse complaint for them misdirected to us. I replied politely and told them who to contact. The classy response:quote:For some reason, you got this email --so your name was involved in this matter, but you cannot do anything about it and don't care much about how and why your email came up. Nice. You deal with this the way you see fit. You're blocked. I don't even.
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Jul 16, 2015 20:04
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kensei posted:One of our legacy companies has a similar name to an Australian ISP, and we just got an abuse complaint for them misdirected to us. I replied politely and told them who to contact. The classy response: The "you're BLOCKED!" part at the end is just amazing, so much impotent rage.  Any other details you can divulge?
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Jul 16, 2015 20:07
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kensei posted:One of our legacy companies has a similar name to an Australian ISP, and we just got an abuse complaint for them misdirected to us. I replied politely and told them who to contact. The classy response:
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Jul 16, 2015 20:10
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BaseballPCHiker posted:After you show them all the extra work you are taking try to get them to name a number first if you can, that way you can try to work your way up to a higher salary. Really though it sounds like this job is more an issue with workload and stress than your pay. You might have some luck negotiating a couple extra weeks PTO or something to if they cant/wont budge on pay. So I just got out. It was a brief meeting. I kept my cool, I basically put down my data, and was all "I know this is something that has to go up the chain of command, I know you might need more data, let me know what I can do to support it." His response: "they aren't going to look at raises or anything like that until the end of the year. I can kick it up the chain but it's probably not going to get looked at until then." My response: "This isn't something that can wait until the end of the year. Look at the data. I'm doing more work, even more than Sleepy would have done at his very best. You know the situation I'm in. I'm adding real value. %jobname% needs to step up and reflect that value in my salary." I think he knows what's up. "What's the number it would take to get you to stay?" he asked. I responded: "To be honest, it would take a miracle number that %jobname% will probably never put forth. I'm realistic, that number is somewhere between that miracle and what I make now. I know it's not you. I know it's not your call. I know you're enforcing bad budgetary policy. But this is me saying that I need a raise, and %jobname% needs to evaluate the value I add by virtue of doing two full-time jobs - one of which was forced upon me, and which I've done with gusto, professionalism, and years of experience - to make the workplace better for everyone out there. They don't know that I hate doing the password resets, but they get done. But let's be clear: as far as you know, I enjoy my job and have zero intention of leaving it. That's all I'm saying about that." That was that. Gauntlet's thrown down, we'll see what happens next. At least when they make their insulting offer I'll be prepared to respond with an insulting-in-the-other-direction counteroffer.
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Jul 16, 2015 20:45
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Lol when I went asking for more money I forgot about the "What's the number it would take to get you to stay?", specifically the "get you to stay" part and so I forgot that I was making them nervous when I was taking my time. To me, if they didn't match It's not like I was going to leave immediately, but I wasn't going to stick around for long. Looking back, they may have thought I would leave immediately.
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Jul 16, 2015 20:55
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KoRMaK posted:Lol when I went asking for more money I forgot about the "What's the number it would take to get you to stay?", specifically the "get you to stay" part and so I forgot that I was making them nervous when I was taking my time. To me, if they didn't match It's not like I was going to leave immediately, but I wasn't going to stick around for long. Looking back, they may have thought I would leave immediately. My thought was that if I asked for what it would really take, which would put me well into the six figures range and probably be more than what my boss makes, they wouldn't even counteroffer and just say "no way, you're unreasonable, we're not even gonna bargain with you" in the whole name-a-number-first-you-lose situation. Who knows, if they come up with a miracle number, they might get me to stay. Then I remember they buy from Amazon rather than CDW to save around $5 per headset
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Jul 16, 2015 20:57
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MJP posted:My thought was that if I asked for what it would really take, which would put me well into the six figures range and probably be more than what my boss makes, they wouldn't even counteroffer and just say "no way, you're unreasonable, we're not even gonna bargain with you" in the whole name-a-number-first-you-lose situation. Who cares if a headset comes from CDW or Amazon?
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Jul 16, 2015 21:03
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MJP posted:My thought was that if I asked for what it would really take, which would put me well into the six figures range and probably be more than what my boss makes, they wouldn't even counteroffer and just say "no way, you're unreasonable, we're not even gonna bargain with you" in the whole name-a-number-first-you-lose situation. I really love situations like this, but only when I've already got an offer. It happened at my last job, I went to the CTO and said "I'm putting in my 2 weeks notice unless you can beat $this", and their counteroffer was "We're paying your boss 30% less than that and we can't justify paying you more than your boss, so....well, gently caress."
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Jul 16, 2015 21:05
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Segmentation Fault posted:The "you're BLOCKED!" part at the end is just amazing, so much impotent rage. Not really. It came from a Hotmail address, which is amusing all alone, and it was just a standard phishing mail. Latent Australian rage? KoRMaK posted:Why are you still talking about it? YA BLOCKED! 
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Jul 16, 2015 21:06
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Sickening posted:Who cares if a headset comes from CDW or Amazon? It's basically indicative of the nickel-and-dimey behavior of this place. My last job refused to do any business with anyone other than Amazon, even if it was a pricey item or bulk purchase where Amazon was much cheaper. Ursine Asylum posted:I really love situations like this, but only when I've already got an offer. It happened at my last job, I went to the CTO and said "I'm putting in my 2 weeks notice unless you can beat $this", and their counteroffer was "We're paying your boss 30% less than that and we can't justify paying you more than your boss, so....well, gently caress." See, I wouldn't play that game even if I have an offer - it burns a bridge with the prospective employer, and you never know who you'll be working with/reporting to down the line, and it lets your current employer know that you're ready, willing and able to bail, so they can make a number to keep you and then put you in a sword of Damocles situation. The slightest mistake could become a termable offense. In any case, this is basically to just roll the dice and see how much more money I could get while I YotJ out. Unless they betray all rational behavior patterns that they've previously exercised, they won't even come close to a number that would let me be happy again doing helpdesk. It'd have to be boat-buying turf.
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Jul 16, 2015 21:13
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MJP posted:See, I wouldn't play that game even if I have an offer - it burns a bridge with the prospective employer, and you never know who you'll be working with/reporting to down the line, and it lets your current employer know that you're ready, willing and able to bail, so they can make a number to keep you and then put you in a sword of Damocles situation. The slightest mistake could become a termable offense. I didn't quite phrase it that bluntly, but the whole reason I went in with a "I've got an offer" line was explicitly because I didn't want to burn bridges. I didn't really expect that they would be able or willing to make a legitimate counter-offer (which was a bit of a gamble), but did want to let them know it wasn't anything personal (even though it kind of was). For the record, this was the same company that when I inquired about the higher cost-of-living expenses and moving costs, was told by the CEO that "if you want to make games you have to be willing to eat ramen for awhile". For the job title, I was making about 40% of the area average.
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Jul 16, 2015 21:17
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Ursine Asylum posted:I didn't quite phrase it that bluntly, but the whole reason I went in with a "I've got an offer" line was explicitly because I didn't want to burn bridges. I didn't really expect that they would be able or willing to make a legitimate counter-offer (which was a bit of a gamble), but did want to let them know it wasn't anything personal (even though it kind of was). The game development profession: spoofing gullible nerds since 1997
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Jul 16, 2015 21:38
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Ursine Asylum posted:I didn't quite phrase it that bluntly, but the whole reason I went in with a "I've got an offer" line was explicitly because I didn't want to burn bridges. I didn't really expect that they would be able or willing to make a legitimate counter-offer (which was a bit of a gamble), but did want to let them know it wasn't anything personal (even though it kind of was). I am sure the CEO ate a lot of ramen.
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Jul 16, 2015 21:50
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Sickening posted:I am sure the CEO ate a lot of ramen. Probably.
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Jul 16, 2015 22:03
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Ursine Asylum posted:I didn't quite phrase it that bluntly, but the whole reason I went in with a "I've got an offer" line was explicitly because I didn't want to burn bridges. I didn't really expect that they would be able or willing to make a legitimate counter-offer (which was a bit of a gamble), but did want to let them know it wasn't anything personal (even though it kind of was). The gaming industry is a loving shambles and 40% average sounds about right honestly. Give up your dreams. 
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Jul 16, 2015 22:07
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Sickening posted:Who cares if a headset comes from CDW or Amazon? 30 day credit terms from a "proper" supplier that you can bounce questions off as well as having an account rep are easily worth $5.
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Jul 16, 2015 22:10
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