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Japanese Dating Sim posted:Step 1: Click on "Calendar." You forgot to add a conference room. YOU LOSE.
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Aug 11, 2015 16:25
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Like all things in IT, what separates a lovely or mediocre admin from a good one is knowledge outside of their silo. I don't expect a systems guy to know all of the BGP attributes, or how to create a SNORT signature, but I do expect them to know how about things like how broadcast domains and VLANs work, and how to properly troubleshoot connectivity to the wall. And to know when the loving vNIC on their server isn't working.
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Aug 11, 2015 16:25
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Being able to break the problem down into pieces and test stuff is important. I've gone through 3 different help desk guys since I've started this job and I've had to teach them all to actually isolate things and test. Once you can break things down into the appropriate pieces you just pick a direction to start testing. With most end user hardware I start with whether or not the thing is plugged in properly.
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Aug 11, 2015 16:31
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Not pissing me off, after about a week or so of storing my bike outside, building management at my office provided me a closet on the hush in the basement.
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Aug 11, 2015 16:38
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QuiteEasilyDone posted:Not pissing me off, after about a week or so of storing my bike outside, building management at my office provided me a closet on the hush in the basement. I was going to say you should just ask the building people since they seemed amenable. Hooray for compromises and good things!
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Aug 11, 2015 16:40
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QuiteEasilyDone posted:Not pissing me off, after about a week or so of storing my bike outside, building management at my office provided me a closet on the hush in the basement. Thus ends the Folding Bike Saga
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Aug 11, 2015 16:40
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psydude posted:Like all things in IT, what separates a lovely or mediocre admin from a good one is knowledge outside of their silo. Big companies must be encouraging lovely admins then because I'm catching a lot of poo poo these days simply by telling other people "I've ruled out everything on my side, could you check this/this/that on your side?" How dare I get in their silo and do their job !?
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Aug 11, 2015 16:41
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Bob Morales posted:You forgot to add a conference room. YOU LOSE. Location: "I don't give a gently caress"
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Aug 11, 2015 16:42
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My out of offices have "couch" as the location.
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Aug 11, 2015 16:46
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The guy that took over my job at the old place was given the title "Sr. Manager of I.T." He was told he'd be the "head of I.T." for the company, at least until they finally get that awesome VP of I.T. position filled. That has been open for like, seven months. Then they immediately bought another company and for unknown reasons kept that company's I.T. Manager. What title did they give him? "Sr. I.T. Manager" "No, but you see the old guy is a Sr. Manger of I.T. and the new guy is just a Sr. I.T. Manager!" 
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Aug 11, 2015 17:04
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Dick Trauma posted:The guy that took over my job at the old place was given the title "Sr. Manager of I.T." He was told he'd be the "head of I.T." for the company, at least until they finally get that awesome VP of I.T. position filled. That has been open for like, seven months. Assistant manager Assistant to the manager
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Aug 11, 2015 17:06
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Dick Trauma posted:The guy that took over my job at the old place was given the title "Sr. Manager of I.T." He was told he'd be the "head of I.T." for the company, at least until they finally get that awesome VP of I.T. position filled. That has been open for like, seven months.  E:f;b
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Aug 11, 2015 17:07
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Sprechensiesexy posted:Big companies must be encouraging lovely admins then because I'm catching a lot of poo poo these days simply by telling other people "I've ruled out everything on my side, could you check this/this/that on your side?" One of the reasons I am so excited about newjob is that we actually get to work with the networking things. It has been a massive weakness, and having worked for big companies before this I was never allowed to have contact with the other teams, so was unable to leech skills from them because it was outside of my silo(I am serious, they didn't want us talking to them, and when I would run into a network guy in the halls and ask questions I would be shut down as trying to move in on their areas) So yeah, big companies want to keep you a lovely admin who can only just do exactly your job and not one iota more.
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Aug 11, 2015 17:11
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I'm not even mad, just confused. Why would you send in a ticket as the last thing you do before lunch, saying nothing but to call you?
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Aug 11, 2015 17:43
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22 Eargesplitten posted:I'm not even mad, just confused. Why would you send in a ticket as the last thing you do before lunch, saying nothing but to call you? Called user. Requested work completed. Ticket closed.
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Aug 11, 2015 17:51
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MC Fruit Stripe posted:Other emails I ignore completely at this point: emails directly to me. Unless it is a picture of your kid, a "did you see the game?", or a hilarious image macro, there is positively no reason for anyone to ever email me directly. Email my distro or I am not responding. What's the easiest way to set something like this up? I can see the advantages of doing this, and want to try it out. I'd want all replies to go back to the list as well as any external recipients.
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Aug 11, 2015 18:06
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Bob Morales posted:You forgot to add a conference room. YOU LOSE. 'Convert to live meeting' Location: Lync
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Aug 11, 2015 18:23
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Sales people annoy me.unsolicited sales email posted:[name], I’m sorry to trouble you. Would you be so kind as to tell me who is responsible for the decisions regarding your telephone and PC headsets and how I might get in touch with them? Thank you, Douch McAsshat Account Executive Idiot Communications, Inc. 123 Fake St Townville, CA 12345 His signature was all on the same line as the body like that, as if he manually typed it out on his Blackberry. my reply posted:Absolutely not. Faking extreme politeness does not make unsolicited marketing emails any more acceptable. gently caress off. Still not as annoying as unsolicited meeting invites for "30 minutes to discuss how we can help you".
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Aug 11, 2015 18:29
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Bob Morales posted:What's the easiest way to set something like this up? I mean to give you an idea of quantity, I get probably 200 emails a day that could use my input. I don't mean 200 emails, that's a drop in a lot of people's buckets. I mean there are 200 emails where I might have something relevant to add. Obviously I can't reply to 200 emails in a day, so I pick 40 and the rest just get taken care of "somehow", I have no idea, I just do what I can.
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Aug 11, 2015 18:33
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MC Fruit Stripe posted:It works best if you receive A LOT of emails. If anyone in this thread receives more email than me, mazel tov, but it'd be difficult. Use this deluge of email as cover to "miss" emails that are directly to you. That's really all it is - it's not some official policy that I blasted out and I don't have an Outlook rule set up. Well, I say I didn't blast it out, but I have replied probably every 3 weeks to an email saying please send this to the IT department, they will take care of you (as though I'm outside of IT). But really it's not much more than using the steady stream of emails I get as cover to ignore emails that don't meet my self-righteous criteria. I'm up there with you. We have a global team. Every morning when I sit down, I have ~100 emails for various projects I'm involved in. This ranges from updates on defects and engineering stuff to reports and whatnot. I skim them all, and flag those necessary for my direct input. I usually flag between 5 and 10. I have 7 open right now. I come in to see ~25 emails in my inbox that need me, personally, and I have to respond to all of those. Throughout the workday I get an approximately equal number. So I have ~250 emails I have to at least look at every day, and ~70 or so that need my direct input.
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Aug 11, 2015 18:46
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MC Fruit Stripe posted:I don't have an Outlook rule set up. Aw. 
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Aug 11, 2015 18:52
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The second best rule. The best rule is to never open Outlook at all. Speaking of email, when I put in an out of office I seem to get a lot more supercritical emails that need solving yesterday with no one in CC compared to when I'm in the office. When I'm back its supercritical but with everyone and their dead grandmothers in CC, so it's almost like people are trying to cover their asses at my expense. Anyone else here have that too?
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Aug 11, 2015 19:02
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The Xerox tech's B.O. is extraordinary. 
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Aug 11, 2015 19:16
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MC Fruit Stripe posted:It works best if you receive A LOT of emails. If anyone in this thread receives more email than me, mazel tov, but it'd be difficult. Use this deluge of email as cover to "miss" emails that are directly to you. That's really all it is - it's not some official policy that I blasted out and I don't have an Outlook rule set up. Well, I say I didn't blast it out, but I have replied probably every 3 weeks to an email saying please send this to the IT department, they will take care of you (as though I'm outside of IT). But really it's not much more than using the steady stream of emails I get as cover to ignore emails that don't meet my self-righteous criteria. When I was a consultant, I received easiliy 200-300 emails a day. If I didn't read each one, I'd miss something critical, since a lot of our projects were going badly all the time. If I missed one shred of info from one email from a customer, my boss would flip out. I maintained a meticulous folder structure by client, project, and vendor, and organized all of my emails. It was a nightmare. One of my favorite parts of my new job is that I hard get any email that matters. I have 20 emails today, and half of them are just automated reporting emails. It's wonderful.
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Aug 11, 2015 19:39
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Dick Trauma posted:The Xerox tech's B.O. is extraordinary. Does he also have a goon-style neckbeard?
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Aug 11, 2015 19:40
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poo poo pissing me off: Second office-dc link outage in as many days. Except this time is during our normal business hours.
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Aug 11, 2015 19:40
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Dick Trauma posted:The Xerox tech's B.O. is extraordinary. I found that was a universal thing with Xerox techs. I finally came to the conclusion that they do it deliberately so they are left alone when onsite. I hate being watched when I work, but I cannot leave you alone in an otherwise secured area, so get used to it, tech person. Xerox could probably be a little stronger with any messages to employees about appearance reflecting on the company.
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Aug 11, 2015 19:44
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Dick Trauma posted:The Xerox tech's B.O. is extraordinary. I have 3 electricians here. 2 are morbidly obese. It is summer. Imagine how that smells.
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Aug 11, 2015 19:45
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All our Toshiba MFP techs are extremely polite, well-dressed, clean...hell the last guy was even funny. Then again, they aren't strictly Toshiba, but rather a small local partner 
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Aug 11, 2015 20:14
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EoRaptor posted:I found that was a universal thing with Xerox techs. I finally came to the conclusion that they do it deliberately so they are left alone when onsite. All the Xerox techs at my old place looked like ex-cons. Probably were. e: Hell, if I had to work with printers all day, I'd end up in jail too.
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Aug 11, 2015 20:18
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EoRaptor posted:I found that was a universal thing with Xerox techs. I finally came to the conclusion that they do it deliberately so they are left alone when onsite. He sat in one of my chairs!  He had no beard, but the Time Warner tech has one of those hilarious Taliban beards and a Jesse James style ballcap. And huge things stuck in his earlobes.
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Aug 11, 2015 20:34
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kujeger posted:I've been working in IT for over ten years and I have no idea how to schedule a meeting i Outlook, and I hope I never will have to learn how. What mail client do you use? Outlook is pretty standard these days. Japanese Dating Sim posted:Sometimes I get a variation of impostor syndrome wherein I think I'll never be able to make it at the sysadmin / network admin level (I don't have any concerns with where I am now, I already feel above my current position). What's your current position now?
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Aug 11, 2015 20:40
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How long do I have to listen to a room full of people struggle to present on a webex before I can just leave the conference call? This is affecting (my) production.
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Aug 11, 2015 20:43
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You guys are missing the two best outlook rules of them all. Any incoming message marked as high importance gets knocked down to low importance and anything with a read receipt automatically gets marked as unread.
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Aug 11, 2015 20:45
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MC Fruit Stripe posted:How long do I have to listen to a room full of people struggle to present on a webex before I can just leave the conference call? Same rule I always used in school. If class/presentation/whatever hasn't started by 10 minutes after it was supposed to, I'm out. Don't try to find me, I'll be smoking by the big tree out back.
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Aug 11, 2015 20:48
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Antioch posted:Same rule I always used in school. If class/presentation/whatever hasn't started by 10 minutes after it was supposed to, I'm out. Don't try to find me, I'll be smoking by the big tree out back. PhD professors get 15 minutes, that's the rule
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Aug 11, 2015 20:55
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Jeoh posted:All the Xerox techs at my old place looked like ex-cons. Probably were. So is it: Jail time and then a career in printers. A career in printers then jail time. ?
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Aug 11, 2015 20:58
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DaRealAce posted:What's your current position now? Help Desk Manager. Which like most IT job titles is kind of meaningless - I'm basically a team lead over three desktop support technicians, I handle their escalations, back-up server admin, and I spec out and purchase equipment for our building (300+ people). I would consider a job change to Jr. Network/Server Admin or something like that to be a slight promotion. I've reached my technical peak here as far as what I can learn, and I don't really have anyone with more experience than me that I work with on a regular basis. That said the environment's still good, certification training/exams are paid for, and it's part of a bigger organization.
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Aug 11, 2015 20:59
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BaseballPCHiker posted:You guys are missing the two best outlook rules of them all. Any incoming message marked as high importance gets knocked down to low importance and anything with a read receipt automatically gets marked as unread. Sup high importance getting marked as normal importance rule buddy. Another one I'm quite proud of is one to mark emails where I am a CC instead of a To as read so they don't trigger any notifications on any devices.
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Aug 11, 2015 21:21
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Thanks Ants posted:Sup high importance getting marked as normal importance rule buddy. I also seem to see a lot of people who treat a distro and their name differently. Like I see people who will have the distro "SH/SC IT" in the TO line, but then be like "Adding ThanksAnts" and put them individually in the TO line to get the person's attention.
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Aug 11, 2015 21:23
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