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Today's update mentioned the VAT errors and whatnot but nothing about the archetype sheets.
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Aug 8, 2015 18:42
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dwarf74 posted:Today's update mentioned the VAT errors and whatnot but nothing about the archetype sheets. Yeah I emailed them and I suggest you do the same. I told them that the general buzz is not good, and if they're just going to say "deal with it" they need to make that official so I can hit them up for new books since my poo poo got crushed in shipping.
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Aug 8, 2015 19:41
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Megaman's Jockstrap posted:Yeah I emailed them and I suggest you do the same. I told them that the general buzz is not good, and if they're just going to say "deal with it" they need to make that official so I can hit them up for new books since my poo poo got crushed in shipping.
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Aug 8, 2015 20:19
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Hot new email reply from Atlas: the sheets are bad. We'll be releasing errata. Get hosed. Pretty much what I expected. Won't be backing or dealing with them again, ever. Just bad.
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Aug 10, 2015 17:11
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Megaman's Jockstrap posted:Hot new email reply from Atlas: the sheets are bad. We'll be releasing errata. Get hosed. Was this a public statement, or just an email to you?
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Aug 10, 2015 17:12
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Evil Mastermind posted:Was this a public statement, or just an email to you? Not a public statement. The email they sent: quote:Dear MMJS, They are going to replace my books but they basically took 30 dollars of my money. I'm salty. edit: I hate when companies do poo poo like "oh this is so regrettable...but we're not really gonna fix it." Not a lot of regret there, then.
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Aug 10, 2015 17:13
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Yeah, that's pretty lovely. Not fixing the sheets themselves kind of defeats the purpose of the stand-alone sheets. Maybe say something on the KS comments? I like Atlas but I agree this is pretty lovely of them.
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Aug 10, 2015 17:14
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Nah, I'd rather not hear a bunch of Atlas brown-nosers tell me to be grateful that I got anything at all. I sent them an email reply, told them it's not acceptable IMO, said that I would be willing to pay 10 bucks for replacement sheets shipped. That's all I can do, they're probably not going to do anything and my take-away will be: gently caress these guys.
Megaman's Jockstrap fucked around with this message at 17:25 on Aug 10, 2015 |
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Aug 10, 2015 17:23
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Yeah, I hear you. Which sucks, because that is bullshit they're not going to replace the sheets. For what it's worth, I made these ugly-rear end printer friendly sheets back in the playtest, but I haven't updated them yet. I guess I could rework them or something so y'all at least have something? v  v
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Aug 10, 2015 17:27
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Evil Mastermind posted:Yeah, I hear you. Which sucks, because that is bullshit they're not going to replace the sheets. Nah literally I gotta do is just get my PDF, print out the pages double-sided on the company's color laser printer, and laminate them. That's what you're getting from them, btw. The character pages from the book, printed out on nice whiteboard sheets. I could do this myself and could have done that from the beginning, I have the resources, the point was to get cool whiteboard sheets and they hosed it up really bad and charged me 30 bucks for the privilege. I am honestly really loving steamed about this, this is like "pirate all their poo poo, gently caress these guys forever" level of anger. It's ridiculous (both my level of anger, and their response) and I'll admit to it. I think part of it was that I was really excited to run a Feng Shui 2 one shot tomorrow and just plop these fuckers down and get on with it, and now I can't and instead have 30 dollars of useless crap that isn't gonna get fixed. Grrrrr.
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Aug 10, 2015 17:31
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That's super disappointing. I will probably still back Unknown Armies when it comes out, but I'm certainly going to be wary of any fancy add-ons after that response.
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Aug 10, 2015 18:29
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Megaman's Jockstrap posted:Hot new email reply from Atlas: the sheets are bad. We'll be releasing errata. Get hosed.
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Aug 10, 2015 19:24
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Well that's disappointing to hear. Guess I'll have to go print to and laminated some sheets from Staples, man I'm totally not regretting giving these people 160 bucks to be told to get hosed.
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Aug 10, 2015 22:36
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Oh I also want to go on record as saying that their Sylvan Master app is a nice bonus but it isn't available for Android. Pfffft. Yet another way Atlas is clownin' on me.
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Aug 10, 2015 23:40
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I can't even get them to tell me if my book has shipped or not.
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Aug 12, 2015 00:19
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My book arrived today. It's in good condition, and I'm looking into ways to correct the archetype cards with my limited arts-and-crafts skills.
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Aug 13, 2015 03:28
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My copy came in unharmed last week. I'm in Chicago.
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Aug 13, 2015 21:12
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Maybe instead of seeing it as"I bought this and got shafted" see it as "I crowd funded this for a little extra, I'm glad the project was able to happen and I got this neat stuff." It's not that horrible to print from the pdf.
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Aug 16, 2015 22:45
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Pez posted:Maybe instead of seeing it as"I bought this and got shafted" see it as "I crowd funded this for a little extra, I'm glad the project was able to happen and I got this neat stuff." It's not that horrible to print from the pdf. It's not horrible to print from the .pdf, but the archetype sheets were specifically a different tier of backing for the express purpose of the sheets. I didn't get them myself, but I totally understand the ill-will this is generating. It also sucks, as I'd rather be talking about neat stuff from my Feng Shui game, but a lot of people who kickstarted it are soured on it now. It is a pity.
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Aug 16, 2015 23:02
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LeSquide posted:It's not horrible to print from the .pdf, but the archetype sheets were specifically a different tier of backing for the express purpose of the sheets. I didn't get them myself, but I totally understand the ill-will this is generating. As someone who bought the archetype sheets, it's really only soured me from the communication front. I'd be happier if, sometime in this last week, they flat out said "We're not doing anything with the archetype sheets" rather than all of our info coming from private e-mails from other people. In the long run, I probably will stick with very few if any extras on another Atlas KS. That being said, played the game this morning and I don't think I've wasted any money if this helped make some of the stretch goals possible.
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Aug 16, 2015 23:39
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thelazyblank posted:As someone who bought the archetype sheets, it's really only soured me from the communication front. I'd be happier if, sometime in this last week, they flat out said "We're not doing anything with the archetype sheets" rather than all of our info coming from private e-mails from other people. In the long run, I probably will stick with very few if any extras on another Atlas KS. I'm in a similar place. I'm still excited to run my Ascended SHIELD agents one-shot in a few weeks. The PCs are a completely disposable team of agents the higher ups are willing to sacrifice to get rid of some nasty wizards. I can't imagine the PCs will like that. Then it's time for revenge!
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Aug 17, 2015 00:05
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Pez posted:Maybe instead of seeing it as"I bought this and got shafted" see it as "I crowd funded this for a little extra, I'm glad the project was able to happen and I got this neat stuff." It's not that horrible to print from the pdf. I agree, people should be happy to receive deficient, sub-par products for their money. Anyone who complains about a thing they paid money for being substandard and full of errors are simply being entitled.
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Aug 17, 2015 00:15
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Yeah, if this had been some stretch goal freebie I would be disappointed, but would just shrug and move on. However people specifically paid extra for these things and they turned out defective. That is pretty lovely.
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Aug 17, 2015 00:21
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Galaga Galaxian posted:Yeah, if this had been some stretch goal freebie I would be disappointed, but would just shrug and move on. However people specifically paid extra for these things and they turned out defective. That is pretty lovely. I ended up paying a lot of money for this game, and backed at the level I did solely to get these cool sheets cause of the ease of play to just give them out and start playing. Now if I want that exact same thing I have to go to Staples and get them printed out in color and laminated at great expense that kind of pisses me off. Now it's not enough to sour me on the game. But I will probably not back another Atlas game at a high level again. That being said I'm looking to get some of my friends together sometime next week to show the game off. The idea I've got is San Francisco 1986 and a bunch of references to Big Trouble in Little China. Lo Pan probably won't actually be involved with the plot but I figure I'd throw in a bunch of easter eggs. I'm sort of waiting to see what the cast looks like before setting anything in stone. My prep work during the week will be mostly creating a list of names for people so I can drop them in like I know what I'm doing and maybe coming up with a few ideas for action set pieces. A
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Aug 17, 2015 05:39
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Pez posted:Maybe instead of seeing it as"I bought this and got shafted" see it as "I crowd funded this for a little extra, I'm glad the project was able to happen and I got this neat stuff." It's not that horrible to print from the pdf. It's easy to be a sanctimonious dipshit when it's somebody else's money.
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Aug 17, 2015 16:54
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It wasn't even a stretch goal; it was an add-on they listed from day one.
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Aug 17, 2015 17:35
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Megaman's Jockstrap posted:It's easy to be a sanctimonious dipshit when it's somebody else's money. Speaking of, I haven't heard word one from them since I emailed on 7/30. I've sent two emails following up between then and now. I didn't think Atlas was this bad at communication.  Time to ping them again I guess.
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Aug 17, 2015 17:48
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BTW, I just got notice that an updated PDF has been released (just in time, I was about to print my character sheets) but of course I can't download the updated PDF. It just doesn't have a link in my DriveThruRPG library. Why you gotta hurt me, Feng Shui 2? Edit: It just popped up. Man they are puttin' me through it. Megaman's Jockstrap fucked around with this message at 18:05 on Aug 17, 2015 |
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Aug 17, 2015 17:48
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dwarf74 posted:Speaking of, I haven't heard word one from them since I emailed on 7/30. I've sent two emails following up between then and now. I didn't think Atlas was this bad at communication. I emailed the crowdfund address and they didn't get back to me until I said stuff at their twitter account. I'm not even trying to get extra poo poo, I just want my book to ship.
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Aug 17, 2015 17:54
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Megaman's Jockstrap posted:BTW, I just got notice that an updated PDF has been released (just in time, I was about to print my character sheets) but of course I can't download the updated PDF. It just doesn't have a link in my DriveThruRPG library. Why you gotta hurt me, Feng Shui 2?
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Aug 17, 2015 20:09
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We're entering an age where RPG PDFs need change logs like software.
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Aug 17, 2015 20:20
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Megaman's Jockstrap posted:It's easy to be a sanctimonious dipshit when it's somebody else's money. It's easy to reply like an rear end in a top hat when you don't know someone's backer status. I'm happy with mine and I understand that mistakes happen. While I hate that there's a mistake I'm glad the project funded and realize that maybe they didn't make enough to reprint everything at this time, and that errata (or printing from the pdf if you have the means) is the easiest and most cost effective way to deal with it. Sorry I'm sanctimonious for being positive about a project that is overall really fun and well done. I'm not one to lose my poo poo over one thing or a few dollars.
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Aug 17, 2015 20:39
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Pez posted:It's easy to reply like an rear end in a top hat when you don't know someone's backer status. I'm happy with mine and I understand that mistakes happen. While I hate that there's a mistake I'm glad the project funded and realize that maybe they didn't make enough to reprint everything at this time, and that errata (or printing from the pdf if you have the means) is the easiest and most cost effective way to deal with it. No, but you ARE an rear end in a top hat for telling people that maybe they should be happy to have been given the privilege for paying money for substandard merchandise in the first place. The problem isn't that mistakes were made, though that IS a problem when you're charging $30 for something that's defective out of the box, the problem is Atlas isn't doing anything to make it right.
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Aug 17, 2015 21:26
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Well, poo poo, just as I was starting to compose a reply to Pez, I got an email from Atlas.
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Aug 17, 2015 22:20
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edit: <removed reply to Pez because it's no longer relevant now that Atlas is doing the right thing and allowing refunds> dwarf74 posted:Well, poo poo, just as I was starting to compose a reply to Pez, I got an email from Atlas. I assume they told you the same thing they told me? (i.e. "get hosed") Megaman's Jockstrap fucked around with this message at 23:01 on Aug 17, 2015 |
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Aug 17, 2015 22:40
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I would try them again. I think they have finally gotten their messaging right, and figured out a customer service response. I'm sending them back for a refund, with them paying postage. Works for me.quote:
I told them I'll mail them back for a different add on if that would be easier for them, but I'm (belatedly) content. You should email that other address, I think.
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Aug 17, 2015 22:56
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Oh ok, see now I'm happy. That's absolutely a fix, and I'll do that. Thanks for letting me know.
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Aug 17, 2015 22:58
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Stayed up until midnight printing and laminating those drat sheets. I'm gonna do this, I'm gonna run Feng Shui 2 tonight! Wooooooooo!
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Aug 18, 2015 15:21
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Maybe FS2 will finally be the thing that gets me to buy a home laminating kit.
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Aug 18, 2015 15:27
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Evil Mastermind posted:Maybe FS2 will finally be the thing that gets me to buy a home laminating kit. For what it's worth, I've got this guy and it's worked just peachy for me.
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Aug 18, 2015 16:54
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