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larchesdanrew posted:In a television studio, the two aren't mutually exclusive, especially since everything is digital now. Like, I'd be responsible for racking a new MUX unit, but it'd be his responsibility to run the audio lines to it. I'd handle installing the new digital switcher, but he'd have to program it. In the event of catastrophic failure at our transmitters, I'd still need to join him, since two people are required to be there. 
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Aug 27, 2015 06:19
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I like getting tickets in for something that not only did the help desk spend 0 time even attempting to troubleshoot, but was sent to our group simply because our department name kinda sounds like what is broke. Broken links on the intranet page? Well, we are network admins, and intranet and network have net in them...so send it to them! Actual problem, links are to a shared folder on the network that isn't visible to everyone. Videos play upside down? Eh gently caress it, probably a network issue. I'm getting to the point where I have to type my responses a few times to make sure I'm not actually swearing at them.
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Aug 27, 2015 06:21
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flosofl posted:He's married with a new kid and "getting bitches" would probably mean a war on a second front.  Also, I thought it was 2 kids already here 
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Aug 27, 2015 06:24
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CitizenKain posted:I'm getting to the point where I have to type my responses a few times to make sure I'm not actually swearing at them. My solution for this is a text file with standard responses in them. I have one for tickets that are not in my scope and I have one for things the 1st line should have shot trouble at but didn't. Copy and paste as needed and no more worries about accidentally starting a ticket response with "Dear oval office Nugget"
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Aug 27, 2015 06:51
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J posted:Good luck goon! Honestly, money isn't a problem. Secretly, I make the highest hourly wage of any non-salaried employee there. The lead technical director is currently embroiled in a battle to get a raise, and his "never gonna happen" high ball offer is still several bucks an hour shy of what I make. It's one of the reasons I've had such difficult time considering the option to leave. For where I live, I make drat good money. But all the money in the world isn't a substitute for job satisfaction, and that's what I'm after. I mean, I'm not gonna turn down more money if it's offered, but going in there and demanding higher pay will make it seem like my issue is with money and confuse the reasoning. The budget is also pretty tight at the moment. My plan is to offer them a trial run: split IT into its own department, make me IT director, try it out for a few months or a year, and then negotiate a raise after a performance review next fiscal year. Money is now not an issue, and the only reason he can say no is if he doubts my abilities or he's afraid of hurting the chief engineer's feelings. Both of which will be the final straws for me 
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Aug 27, 2015 11:46
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I don't work IT, but my clients seem to think I do because, y'know, computersClient posted:When we try to view the site you made for us through our proxy after we changed it it doesn't display correctly. It displays fine if we don't use the proxy. Can you help? Well, genius, what do you think the issue is. Speak to your IT guy that hosed around with your proxy. Oh, you are the IT guy. Welp.
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Aug 27, 2015 13:16
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RFC2324 posted:
Despite appearances to the contrary, his supervisor is not a literal child
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Aug 27, 2015 13:34
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A ticket came in to install a printer  Of course it doesn't' want to install properly: I'm in a school system and we gave out some new computers to teachers, all is well and good. A few of them have their own personal printers. However, for some reason on one teacher's computer it will not allow me to select a local printer at all. Teachers have local admin rights, GPO is correct for the computer, but for some reason it refuses to let us add a local printer, it goes straight to the network ones. Is there anything we may be missing on this, so I can get the printer installed? It's on Windows 8.1. Gothmog1065 fucked around with this message at 15:45 on Aug 27, 2015 |
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Aug 27, 2015 14:02
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nexus6 posted:I don't work IT, but my clients seem to think I do because, y'know, computers Wow, what a twist.
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Aug 27, 2015 14:19
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Talked with the GM  Long story short, no, we can't split engineering and IT because none of the other stations in the corporation have separate IT and engineering departments. But he appreciates how hard I work and it hasn't gone unnoticed by him and the rest of the building and it shows that I care about the business and  He wants to mull it over for a few days and get back to me. While he's doing that, I'm going to mull over how to move my rear end out of this lovely state. I was so close to being happy 
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Aug 27, 2015 14:53
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larchesdanrew posted:Talked with the GM Translated as "That's different, therefore unacceptable as the way we do business will not change"
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Aug 27, 2015 15:01
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Just go. Start interviewing.
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Aug 27, 2015 15:01
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larchesdanrew posted:Talked with the GM Let us know if you feel the need to fax a 23 page manifesto to anyone.
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Aug 27, 2015 15:01
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spog posted:Let us know if you feel the need to fax a 23 page manifesto to anyone.  larchesdanrew posted:While he's doing that, I'm going to mull over how to move my rear end out of this lovely state.
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Aug 27, 2015 15:03
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Japanese Dating Sim posted:
Mississippi, the shittiest state
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Aug 27, 2015 15:06
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You spelled texas or Florida wrong. Actually, the entire south applies.
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Aug 27, 2015 15:08
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Captainsalami posted:You spelled texas or Florida wrong. Actually, the entire south applies. There's the South, then there's the banjo playing pig loving, still lynching black's south. He's in the latter. As much as I agree that TX and FL are horrible places, Mississippi is all sorts of more hosed up, a distinction it shares with Alabama.
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Aug 27, 2015 15:12
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larchesdanrew posted:Talked with the GM Rhymenoserous posted:Just go. Start interviewing. loving. This. Afterwords, let us know if this station has a live cast after you leave. I've never seen a television study crumble before my eyes before.
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Aug 27, 2015 15:22
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larchesdanrew posted:Talked with the GM Obviously this is a problem with corporate strategy and needs to be resolved at that level. A clean resolution could best be achieved by making you the corporate VP of IT, with supervision over each channel's IT manager.
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Aug 27, 2015 15:22
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larchesdanrew posted:Mississippi, the shittiest state I have family in Jackson, and it is the most depressing town I've ever visited. The best part of Mississippi is the gulf coast, and that's mostly casinos. What I'm saying is get out.
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Aug 27, 2015 15:58
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spog posted:Let us know if you feel the need to fax a 23 page manifesto to anyone. 
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Aug 27, 2015 16:10
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I know someone was talking about Microsoft scammers now pretending to be other companies as well, but I got a nice doozy of a ticket today. Person was attempting to call us (the hardware vendor) back after the got a replacement unit with similar issues and was attempting to follow up. So he searched for our number on the web, and call the number that he found online. The number he called is one that is listed on a multitude of "Tech Support" scammy sites. He allowed them into his system, said that they were checking to see if it was a driver issue, and then found that "his system was hacked" by "hackers from Mexico". Yeah, I'm having him get with his IT people about backing up what they can and pave and reinstall...
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Aug 27, 2015 16:13
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Most of the phone scammers actually have very little interest in infecting your system with anything really noxious, all they're really after is getting you to OK a credit card charge over the phone. They'll show you scary-looking system errors logs or run other smoke and mirrors to convince you you've been 'hacked' and then charge you an exorbitant amount to 'fix' it. Sometimes they even install legit AV software. It's usually free software and they'll charge you an arm and a leg for it. Coding malware is hard, why bother doing that when you can just cold-call people, get them to start a TeamViewer session, and convince them to pay you for bullshit?
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Aug 27, 2015 16:19
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Entropic posted:Most of the phone scammers actually have very little interest in infecting your system with anything really noxious, all they're really after is getting you to OK a credit card charge over the phone. They'll show you scary-looking system errors logs or run other smoke and mirrors to convince you you've been 'hacked' and then charge you an exorbitant amount to 'fix' it. Sometimes they even install legit AV software. It's usually free software and they'll charge you an arm and a leg for it. I want to get a cold caller but give him a Gentoo Linux box to do his show in, just to throw a wrench in everything.
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Aug 27, 2015 16:24
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TSegmentation Fault posted:I want to get a cold caller but give him a Gentoo Linux box to do his show in, just to throw a wrench in everything. That's why I can't wait to answer one of those calls: "So why are you getting alerts from my Linux system?" Then again I could just setup an XP VM on it and have a snapshot saved to reset on to intermittently.
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Aug 27, 2015 16:30
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Segmentation Fault posted:I want to get a cold caller but give him a Gentoo Linux box to do his show in, just to throw a wrench in everything. There are actually quite a few videos out there of this kind of thing. https://www.youtube.com/watch?v=jCzyXw_lpXU
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Aug 27, 2015 16:32
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Entropic posted:Coding malware is hard, why bother doing that when you can just cold-call people, get them to start a TeamViewer session, and convince them to pay you for bullshit? Thinking upon this: the term "script kiddies" come to mind. I mean, it really wouldn't be hard for scammers to pay for malware to then use to scam people.
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Aug 27, 2015 17:03
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Lightning Jim posted:Thinking upon this: the term "script kiddies" come to mind. I mean, it really wouldn't be hard for scammers to pay for malware to then use to scam people. Most malware just works on a completely different business model from phone scams.
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Aug 27, 2015 17:15
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Lightning Jim posted:Thinking upon this: the term "script kiddies" come to mind. I mean, it really wouldn't be hard for scammers to pay for malware to then use to scam people. I almost feel this gives them too much credit. It's way easier to scam people and then just call them back for more.
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Aug 27, 2015 17:16
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A ticket came in:quote:
This is a student, not one of the old faculty members. 
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Aug 27, 2015 17:25
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Students today are no more computer literate than they were 20 years ago, and won't be any more computer literate in 20 more years. The adage that the current generation are good with technology is completely nonsense. The only thing the typical person understands tech wise is the small app-pool of social media apps that are in vogue at any given time for their group, and even that is usually a stretch.
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Aug 27, 2015 17:29
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My favorite Mac "virus" is when people have the default Safari setting of "reopen all tabs when you restart Safari" so there's actually nothing installed, they're just stuck on a web page that's making pops and won't let you close the page.Orcs and Ostriches posted:Students today are no more computer literate than they were 20 years ago, and won't be any more computer literate in 20 more years. The adage that the current generation are good with technology is completely nonsense. The only thing the typical person understands tech wise is the small app-pool of social media apps that are in vogue at any given time for their group, and even that is usually a stretch. Yup. A few years working in a computer shop shattered any smug illusions I had about it being an age thing. The only reliable age difference is that young users are slightly more likely to think they know what they're doing when they don't; and older users are slightly more likely to throw up their hands and say "Oh, computers, I don't know anything about computers!" and be completely terrified of even trying to learn how to use something. Entropic fucked around with this message at 17:34 on Aug 27, 2015 |
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Aug 27, 2015 17:30
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JackOfferman posted:A ticket came in: Ticket closed: Macs don't get viruses.
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Aug 27, 2015 17:34
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J posted:Ticket closed: Macs don't get viruses. It Just Works* *Definition of "works" may vary widely from "not at all" to "only when you're not looking" to "every other Tuesday" to "We don't get viruses, we just get worms and trojans and the occasional privilege escalation attack"
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Aug 27, 2015 17:37
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I personally abuse the last one in that list frequently when dealing with Macs.
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Aug 27, 2015 17:39
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Orcs and Ostriches posted:Students today are no more computer literate than they were 20 years ago, and won't be any more computer literate in 20 more years. The adage that the current generation are good with technology is completely nonsense. The only thing the typical person understands tech wise is the small app-pool of social media apps that are in vogue at any given time for their group, and even that is usually a stretch. Back around 2007 I was working at an ad agency and we'd have some young interns there around 19-21 learning the trade. That's when I realized that although young people are voracious consumers of technology their knowledge was no deeper than that of any other age group. They were just as clueless about how their equipment worked and how to perform basic maintenance or troubleshooting. There was a novice graphic designer that didn't know how to restart her Mac. It was eye-opening.
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Aug 27, 2015 18:07
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Like all good computing metaphors, it comes back to cars. When horseless carriages were first becoming a thing, I'm sure there was a small generation of people who grew up with them and became intimately familiar with their every working, since they were liable to break down every half-mile and you had to be able to repair the engine yourself at the roadside. But then cars got better engineered and broke less and less often, and now the average driver could maybe change a tire in a pinch, despite driving thousands and thousands of miles every year. Same thing with computing devices; the edges got completely sanded off compared to what we grew up with and everything 'just works' so users are never forced to learn anything beyond the surface level.
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Aug 27, 2015 18:45
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Today I sat down at a workstation that had the mouse on the left side. I casually remarked to a couple staff there "must be a lefty that sits here". Then I remembered the girl that used that desk was missing her right arm. 
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Aug 27, 2015 19:09
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Hargrimm posted:Same thing with computing devices; the edges got completely sanded off compared to what we grew up with and everything 'just works' so users are never forced to learn anything beyond the surface level. You're totally right and it's one of the reasons I pressure new people to start dabbling in PowerShell or virtualization (Do Both!) Both of these will help you start looking under the hood at processes that are normally abstracted away into a few mouse clicks. Does anyone have a link to that project where they tried to answer the question "You type https://www.google.com into your address bar and press enter, what happens next?" The one I'm thinking of really broke it down to an amazing level, starting with the keyboard and IRQ's, moving onto how the OS determines which window is in focus etc.
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Aug 27, 2015 19:11
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wa27 posted:Today I sat down at a workstation that had the mouse on the left side. I casually remarked to a couple staff there "must be a lefty that sits here". Did you also say "Good morning" to these staff members? You goddamn monster. Fake edit: tad awkward though
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Aug 27, 2015 19:12
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