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I love reading the poo poo that fake tech support scammers leave on the desktop. We just got a couple machines in where the client basically paid some guys from https://www.primetechsupportinc.com (their payment page works but they don't even have a fake splash page on the root of the domain) $700 to pretend to upgrade Kaspersky on both his machines. Found this on the desktop: KaskerskyTechSupport.txt posted:•Product Name - Lifetime Upgrade for Kaspersky Anti virus to Kaspersky ANti Hacking And right next to it is this .bat file... kaspersky anti hacking tool.bat posted:
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Aug 26, 2015 16:01
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larchesdanrew posted:Rackspace email is down. Shower me with tickets, coworkers. Please ignore the giant red, bold text on the submission page that says not to submit a ticket on the matter. Ah yes; users and their ability to use the eyeballs attached to their face.
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Aug 26, 2015 16:05
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wa27 posted:
Yesterday was also my birthday.. There must be something about Thanksgiving that makes people wanna conceive.
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Aug 26, 2015 16:10
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Thanksgiving makes me want a nap. Between food and booze it's a great day to just say gently caress off to the rest of the world. It's nice. That's probably why I'm such a boring person.
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Aug 26, 2015 16:14
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Entropic posted:And right next to it is this .bat file... Other than ping google and print a bunch of guff into the terminal, what does that actually do while it's looping? OwlFancier fucked around with this message at 17:16 on Aug 26, 2015 |
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Aug 26, 2015 17:13
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Entropic posted:I love reading the poo poo that fake tech support scammers leave on the desktop. We just got a couple machines in where the client basically paid some guys from https://www.primetechsupportinc.com (their payment page works but they don't even have a fake splash page on the root of the domain) $700 to pretend to upgrade Kaspersky on both his machines. loving loooooooool
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Aug 26, 2015 17:21
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OwlFancier posted:Other than ping google and print a bunch of guff into the terminal, what does that actually do while it's looping? Collateral Damage fucked around with this message at 20:02 on Aug 26, 2015 |
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Aug 26, 2015 17:28
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Dragyn posted:Yesterday was also my birthday.. There must be something about Thanksgiving that makes people wanna conceive. I always figured I was a V-day baby, being born mid november.
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Aug 26, 2015 18:57
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OwlFancier posted:Other than ping google and print a bunch of guff into the terminal, what does that actually do while it's looping? Absolutely gently caress all.  It makes a fake progress bar scroll across the screen to make the user think it's defragging the Matrix or whatever.
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Aug 26, 2015 19:46
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So last week i went to the company party. I ran into one of our users there who told me she had a problem with her keyboard. At the party. On a friday night. I respond with monday. Make a ticket. And i go off to party with my co workers. I ran into her later again and she said. Remember the dot. Im like. What dot? The dot on my keyboard. Its not worki--- i yell monday. And ran Off. Really you are going to aks me on a party on a friday night to fix ur keyboard? Did get called the hero of IT at the party. So that felt good. Sefal fucked around with this message at 19:59 on Aug 26, 2015 |
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Aug 26, 2015 19:55
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Sefal posted:So last week i went to the company party. I ran into one of our users there who told me she had a problem with her keyboard. At the party. On a friday night. I respond with monday. Make a ticket. And i go off to party with my co workers. I ran into her later again and she said. Remember the dot. Im like. What dot? The dot on my keyboard. Its not worki--- i yell monday. And ran. Off. At least it was work related. I stopped going out with coworkers because they all thought it was appropriate to ask me about their personal or their kids computers while at a bar after hours.
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Aug 26, 2015 19:58
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GreenNight posted:At least it was work related. I stopped going out with coworkers because they all thought it was appropriate to ask me about their personal or their kids computers while at a bar after hours. Yeah i suppose its good thats its work related. But all i can do for her at that moment is tell her to put in a ticket on monday
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Aug 26, 2015 20:01
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Entropic posted:Absolutely gently caress all. Those scammers ought to learn Powershell, they could use Write-Progress to make some cool looking progress bars and they could replace their ping with Start-Sleep
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Aug 26, 2015 20:02
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Dr. Arbitrary posted:Those scammers ought to learn Powershell, they could use Write-Progress to make some cool looking progress bars and they could replace their ping with Start-Sleep Why go to all that effort when people fall for this basic poo poo? And the marks probably think a terminal looks more authentically computer-magic-wizardy than a GUI anyway, which is why they don't even bother making a custom executable. Entropic fucked around with this message at 20:07 on Aug 26, 2015 |
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Aug 26, 2015 20:04
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GreenNight posted:At least it was work related. I stopped going out with coworkers because they all thought it was appropriate to ask me about their personal or their kids computers while at a bar after hours. You're lucky that your users wait until after hours to ask you personal IT questions. I usually give our people advice if it's something easy. If they actually want me to do or touch something I tell them personal stuff costs money. Most of them laugh. I don't know why they think it's funny.
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Aug 26, 2015 20:07
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Dr. Arbitrary posted:Those scammers ought to learn Powershell, they could use Write-Progress to make some cool looking progress bars and they could replace their ping with Start-Sleep
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Aug 26, 2015 20:19
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Just joined the UNIX team at a big state agency. I have to get an exemption from the CIO with a business need to get Firefox instead of IE10.
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Aug 26, 2015 20:25
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uh.... So, while I'm busy counting all these unhatched chickens, I'll take the opportunity to mention that I was talking with the sales manager about IT being its own department, and he mentioned to me that he's been so impressed with my attitude and performance in contrast to the chief engineer that he's going to make special mention to the GM and inquire why I'm not the IT director. I think a promotion is brewing 
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Aug 26, 2015 20:35
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If you got the IT director job, what's more likely A. Chief engineer quits. B. Chief engineer does everything he can to sabotage you. C. He is thrilled and works with you to make the world a better place.
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Aug 26, 2015 20:38
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A ticket came in...quote:Please provide table permissions in table.sqldatabase for <name> so that <name> can enter data into the table without permissing the SQL database itself. Please ensure <name> does not have access to the SQL database in any form other than table.sqldatabase. Access should be DBO for table.sqldatabase. This is going to be a long conversation. Edit: Forgot to mention that this is coming from a dude that works with SQL reporting pretty constantly. Wrath of the Bitch King fucked around with this message at 20:42 on Aug 26, 2015 |
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Aug 26, 2015 20:40
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GreenNight posted:If you got the IT director job, what's more likely B, then A. More likely, he sulks like a big hurt baby and does absolutely gently caress all to support me in a passive aggressive manner, hoping I eventually crash and burn on my own, just like he does now.
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Aug 26, 2015 20:40
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Wrath of the Bitch King posted:A ticket came in... Can you not simply grant readwrite on a single table and not the entire database? They might be able to see the other tables but they wouldn't be able to touch them. larchesdanrew posted:B, then A. I would think C would also lead directly to A.
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Aug 26, 2015 21:09
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He wants permissions for this user to only exist on that table, nowhere else. Not even read/list permissions for the root of the database. They also do their work directly through SQL Management Studio, so as far as I'm aware you can't give specific table access without having at least some rudimentary form of access before you can even enumerate the table.
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Aug 26, 2015 21:12
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Wrath of the Bitch King posted:He wants permissions for this user to only exist on that table, nowhere else. Not even read/list permissions for the root of the database. Make a stored procedure for each use case (select, update and insert on this particular table?) and grant him execute on them? Should be possible with no access other than a login on the server. That's the reason why parameterized SPs are the standard way for web apps to access databases after all. Still loving stupid though, a web gui using those procs is exactly what he needs.
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Aug 26, 2015 22:30
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larchesdanrew posted:B, then A. If you get an IT department created and put in charge of it, what do you need the chief engineer for? Presumably you would do all the IT related installations on account of that being IT's job. Unless you need a wall demolished or something would you ever have to speak to him?
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Aug 26, 2015 23:15
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OwlFancier posted:If you get an IT department created and put in charge of it, what do you need the chief engineer for? Presumably you would do all the IT related installations on account of that being IT's job. I imagine facilities would still fall under Engineering. "You can't rack IT equipment in the Engineering room" "Put in a request for for the voltage/amperage for your server racks and I'll schedule a time for that to be pulled." (never gets scheduled)
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Aug 26, 2015 23:19
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I guess, though at least then when the GM asks why nothing's getting done you can point to the pile of engineering requests.
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Aug 26, 2015 23:36
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OwlFancier posted:If you get an IT department created and put in charge of it, what do you need the chief engineer for? Presumably you would do all the IT related installations on account of that being IT's job. His job is at a TV station. So if they do separate it all the television equipment would fall under the direction of the Engineer, while all the computer things would be IT.
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Aug 26, 2015 23:58
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Caconym posted:Make a stored procedure for each use case (select, update and insert on this particular table?) and grant him execute on them? Should be possible with no access other than a login on the server. That's the reason why parameterized SPs are the standard way for web apps to access databases after all. That's a good thought. I'm not really a SQL guy beyond running queries and pulling data.
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Aug 27, 2015 00:14
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Wrath of the Bitch King posted:He wants permissions for this user to only exist on that table, nowhere else. Not even read/list permissions for the root of the database. While the stored procedure idea is a good one, I have a feeling that you may want to just say "SQL won't allow this to be done" and try and figure out what they're attempting to accomplish here. Having just dealt with a massive-rear end PCI compliance thing at my own company, I've run into more than a few cases of "We just a simple X", which end up actually being "Well, we were planning on a Z this entire time, but we figured it'd be easier to start with X, that won't be a problem, right?", thus wasting huge amounts of time refactoring or rewriting X into Z instead of just doing a scaled-down Z with room to expand in the first place.
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Aug 27, 2015 01:08
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I work with adults. Actual honest to poo poo grown-ups, at a Financial Institution. I wear a tie to work sometimes! HOW IS THIS A THING? 
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Aug 27, 2015 01:46
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OwlFancier posted:If you get an IT department created and put in charge of it, what do you need the chief engineer for? Presumably you would do all the IT related installations on account of that being IT's job. In a television studio, the two aren't mutually exclusive, especially since everything is digital now. Like, I'd be responsible for racking a new MUX unit, but it'd be his responsibility to run the audio lines to it. I'd handle installing the new digital switcher, but he'd have to program it. In the event of catastrophic failure at our transmitters, I'd still need to join him, since two people are required to be there. But, I'd no longer be reliant on his say so to invest in new equipment, or parts, or decommissioning lovely loving DSL modems that are loving up our FTP servers. It'll be a glorious loving world for me. I'm speaking with the GM first thing in the morning. Wish me luck, goons
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Aug 27, 2015 02:15
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I hate when people can't follow simple instructions and want to make a simple fix more difficult. Case in point... The bitch client I've mentioned several times here and in the TPS thread got huffy with me today because i wouldn't drop everything and reschedule other appointments to come on site and fix a minor issue. The issue? They have a laptop with a specific app that won't save to a network drive any more, says the drive doesn't exist or isn't connected. I ask for simple information the first day it happens (e.g. when did it start, is the user available to troubleshoot, is the laptop online by wired/wireless, etc.). The user having the issue left early, the laptop got shut down, and Mrs. Bitch won't give us the user's password even though she knows it. Going great so far!  Anyhow, I call a handful of times and email over the last couple days to try to get more information, no dice, no response. Call again today and wouldn't you know, Mrs. Bitch wants me to drive a half-hour one way to turn on a laptop and troubleshoot because she can't be bothered to power it on herself or ask the user to do it. After some back and forth I explain that no, I'm not neglecting my other clients for a simple issue, I've got other appointments scheduled, so we can either power it up and fix it remotely or she can wait another day until I maybe have time to schedule out. She finally relents, gets me in touch with the user who is frustrated but very pleasant and easy to work with, I connect and find out the laptop somehow auto-connected to their external wireless instead of internal. The wireless is obviously set up purposely so that external is separate from their internal network and has internet access only. I switch to their internal private connection, ping the server, get responses, find the mapping for the network drive and fix the problem in less than 20 minutes. User is happy, programs are working, I even made a batch file to map the network drive if it disconnects again. Mrs. Bitch gets all uppity with me and my manager by email (whom I've been BCCing on every email to/from her) and we both shut her the gently caress down before she can even complain. We ask why she didn't respond for a day and a half, why it was so difficult to power on a laptop or find the user, the works. Her only reply was "someone should have come out to fix it because it was URGENT  " so I ask her why she didn't CALL when we explicitly have told her, numerous times, that phone calls take higher priority than emails. She claims she called, turned out she called my line ONCE, never left a voicemail, never called my cell or emailed after that, and never tried contacting my engineer partner. We call her on her bullshit, she stammers and gets flustered about the whole situation, we explain it could have been fixed 2 days ago if she followed protocol.Her response? Send a long laundry list of items that we've worked on over the last couple months, all of which were fixed, but that she was unhappy about for some reason ("this took too long to do!" or "you didn't respond fast enough", the usual stupid poo poo). I'm pretty pissed and tired of her bullshit so I take her list, reply to EVERY point with the reasons why there were delays (mostly because we either couldn't get hold of someone, or Mrs. Bitch decided to withhold information we needed to do our job). Even went as far as pointing out stuff we've done out of good will, like delaying billing on parts/software to avoid going over budget or fixing problems Mrs. Bitch didn't even know about like servers not licensed properly, battery backups going bad, app database problems, the works. We didn't hear anything back from her at all. The next 3 weeks can't get here fast enough, Mrs. Bitch will no longer be a client as of 9/18. I already got all the client paperwork done, just waiting on our network/server teams to make sure all our accounts are removed and new admin accounts for servers/switches are set up. Supposedly Mrs. Bitch wants to keep us on an hourly basis after the fact during the transition to their new IT provider, which we agreed to, but I already made it clear to my boss that if she cops an attitude after their contract ends, I'm not helping her. She gets bitchy? She gets hung up on or gets zero response and can gently caress herself. Once everything is handed over and she's off our plate, I have no obligation to be pleasant or helpful to her if she wants to be an uppity oval office, and I'm going to relish every moment because my manager agrees, this client should have been axed a LONG time ago. Entropic posted:I love reading the poo poo that fake tech support scammers leave on the desktop. They're trying to get even craftier now - coworker of mine got a call from a "Dell support rep" about his laptop. Offered to remote assist until coworker asked what the model and asset tag of the laptop were. Scammer read off some BS numbers for the serial and the wrong model, coworker asked to get his contact information, scammer hung up abruptly. We already sent out a mass email to all our clients since we're a Dell partner and most of them have Dell laptops and desktops. So far, either nobody has been called, or they've told the scammer to go gently caress themselves, because we haven't heard anything about it since the warning was sent. 
BOOTY-ADE fucked around with this message at 02:42 on Aug 27, 2015 |
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Aug 27, 2015 02:34
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Sounds like she's just trying to justify splitting with your company and complaining helps her sleep at night if the new company sucks. The msp I was at went through a similar split and after they decided to leave they were absolutely horrible to us to justify their decision to hire a single internal guy. There's no way he succeeded but the owners remember us for the last month where they complained about every tiny thing and the internal guy must be better.
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Aug 27, 2015 02:49
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Entropic posted:The fuckin' balls to warn the guy about the Phone Call From Microsoft Scam after they just pulled the same thing on him. It makes a twisted sort of sense. They have a mark, and if he paid this time he might pay again a couple of months down the road when they call to give him a "tune up". They don't want other scammers to encroach on their turf, so they give him the tools to say " you're not legitimate, I've heard about this kind of thing! " The cognitive dissonance will kick in because people don't like to admit that they're wrong, especially not $700 worth of wrong, and he'll defend these guys when someone tries to point out that it was actually a scam. I sincerely hope you got this guy to call his credit card company and demand a charge back, so that their processor gets cut off.
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Aug 27, 2015 03:04
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Volmarias posted:It makes a twisted sort of sense. They have a mark, and if he paid this time he might pay again a couple of months down the road when they call to give him a "tune up". They don't want other scammers to encroach on their turf, so they give him the tools to say " you're not legitimate, I've heard about this kind of thing! " Yeah, we told him to dispute the charges after convincing him it really was a scam. "But they knew my name!" Dude, you're in the phone book. "They knew I used Kaspersky!" Which they probably only mentioned after you let them start a TeamViewer session? "They called me back and had all my details!" After you gave them $250 the first time? Yeah no poo poo. And this is exactly the sort of client that will probably complain that Kaspersky didn't protect him from this scam. Some people are just beyond help.
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Aug 27, 2015 04:22
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larchesdanrew posted:
Good luck goon!  Also for the love of god if they do give you a new title, or your own IT department.....negotiate a raise. Get money get paid.
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Aug 27, 2015 04:27
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J posted:Good luck goon! Still won't get bitches tho 
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Aug 27, 2015 04:27
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RFC2324 posted:Still won't get bitches tho He's married with a new kid and "getting bitches" would probably mean a war on a second front.
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Aug 27, 2015 05:22
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Judge Schnoopy posted:Sounds like she's just trying to justify splitting with your company and complaining helps her sleep at night if the new company sucks. The msp I was at went through a similar split and after they decided to leave they were absolutely horrible to us to justify their decision to hire a single internal guy. No doubt this is what she's doing - I don't give a poo poo though, nor does my manager, partner, account rep, or the other 6 engineers she bitched to and about over the last 2 years. When someone's unhappy no matter what, there's 1 common denominator and its not us. I'd hate to see how she treats her husband and kids at home...legit shocked me that someone would not only marry that harpy banshee, but get their dick within 100 yards of her. Maybe he's a masochist, who knows.
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Aug 27, 2015 05:40
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