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wa27 posted:Today I sat down at a workstation that had the mouse on the left side. I casually remarked to a couple staff there "must be a lefty that sits here". You weren't wrong though.
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Aug 27, 2015 19:13
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wa27 posted:Today I sat down at a workstation that had the mouse on the left side. I casually remarked to a couple staff there "must be a lefty that sits here". You monster. Related : an acquaintance of my friends and I is afflicted similarly. Friend and I were out at the bar one night , outside having a smoke, and she arrived and was chatting about her new car. We congratulated her on her new Honda Civic, etc... and my friend point blank exclaimed "THEY'RE SO MUCH BETTER WITH A MANUAL TRANSMISSION. WHY DIDN'T YOU GET A STICK SHIFT?" We were well aware of her situation... my friend was just quite drunk. Many apologies ensued. edit : I've probably mentioned this before, but at my last workplace, someone had moved the Engineering department manager's mouse to the left side of the keyboard. He had literally no idea he could pick up his mouse and move it back to the other side. He worked like that for a week before he'd complained to one of his engineers about it. Nerdrock fucked around with this message at 19:23 on Aug 27, 2015 |
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Aug 27, 2015 19:15
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For people in desktop support roles: Identifying a lefty and accommodating accordingly can turn a good support call into an outstanding support call. Often, computers are set up on desks with the assumption that the person is right-handed. Rearranging everything is a huge hassle, but you'll be making a huge positive difference. Ask for permission before making a change first though!
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Aug 27, 2015 19:16
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wa27 posted:Today I sat down at a workstation that had the mouse on the left side. I casually remarked to a couple staff there "must be a lefty that sits here". This is amazing. Did you turn around to see her standing there glaring at you. Arm akimbo?
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Aug 27, 2015 19:17
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Tailored Sauce posted:You weren't wrong though. Well, he certainly wasn't right.
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Aug 27, 2015 19:23
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Dick Trauma posted:This is amazing. Did you turn around to see her standing there glaring at you. Arm akimbo? Jazz Hand
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Aug 27, 2015 19:33
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Client uses Junos Pulse as a VPN service. It (of course) only woks in Safari on Macs and uses Java. In Firefox it says "SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message" which just fills me with confidence. Even better is that to get the drat Pulse app to install I have to run Java in "unsafe mode" for the VPN portal. I loving hate Java and web based VPN clients so much. *edit* And it prompts me to input a response from a token card I don't even have. Bless you client, bless you. pr0digal fucked around with this message at 19:40 on Aug 27, 2015 |
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Aug 27, 2015 19:34
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pr0digal posted:Client uses Junos Pulse as a VPN service. It (of course) only woks in Safari on Macs and uses Java. In Firefox it says "SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message" which just fills me with confidence. We had that issue with a different product, had to turn off some ssl poo poo in firefox. Not sure if this will work for you but it worked for us. 1) In FireFox, enter "about :config" in the URL field and press enter. 2) Accept the "This might void your warranty!" warning 3) In the search field at the top, enter "security.ssl3.dhe_rsa_aes" 4) Double click each result (128 and 256) to toggle the Value to "false" 5) Reload the page
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Aug 27, 2015 19:41
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GreenNight posted:We had that issue with a different product, had to turn off some ssl poo poo in firefox. Not sure if this will work for you but it worked for us. Excellent, I'll try it out. Now they're telling me that I'm not supposed to be using Junos Pulse but some Juniper VPN client. Well that's great and all but my only option on your drat VPN portal is Junos Pulse. This is after bouncing me to three different people and telling me to call the Help Desk to get my password reset after they reset it without telling me.
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Aug 27, 2015 19:45
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larchesdanrew posted:Mississippi, the shittiest state Captainsalami posted:You spelled texas or Florida wrong. Actually, the entire south applies. I believe you're forgetting about Ohio. Worst of All, Best of None. Most of Ohio seems to believe they are in the south. 
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Aug 27, 2015 20:10
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Hargrimm posted:Like all good computing metaphors, it comes back to cars. When horseless carriages were first becoming a thing, I'm sure there was a small generation of people who grew up with them and became intimately familiar with their every working, since they were liable to break down every half-mile and you had to be able to repair the engine yourself at the roadside. But then cars got better engineered and broke less and less often, and now the average driver could maybe change a tire in a pinch, despite driving thousands and thousands of miles every year. Same thing with computing devices; the edges got completely sanded off compared to what we grew up with and everything 'just works' so users are never forced to learn anything beyond the surface level. I kinda agree and disagree. The only reason the old computer owners were so computer literate was the things were so drat expensive that only meganerds would bother buying/repairing them. It wasn't till the internet really took off and PC prices plummeted that it reached the consumer level of one in every home. How many of your neighbors had apple II's in the house? Or even 386's? One or two? And modern computers break just as often and as energetically as old ones. If anything I'd say my old 386 weathered the storm far better than anything I've bought in recent years. My original pentium 66 is still alive, as was my 386 until I finally consigned it to it's dumpster fate, meanwhile my modern computers (Say the last 10 years) have had components blow out on a frighteningly regular basis. Every single one has had at least one component replaced due to failure during it's lifetime, be it storebought or home built. To continue the car analogy: I see a lot more cars from the 60's and 70's still driving than I do one's from the 80's to early 90's. Mainly because component quality has taken a major nosedive in order to drive prices down.
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Aug 27, 2015 20:11
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Segmentation Fault posted:I want to get a cold caller but give him a Gentoo Linux box to do his show in, just to throw a wrench in everything. My wife got a call from one of them the other day, she just busted out laughing at the guy. He sheepishly apologized and hung up.
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Aug 27, 2015 20:37
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When we get new employees I find the younger ones much easier to get up and running than the older generation. They may not be technologically inclined, but at least they tend to be familiar with basic concepts like what a USB cord looks like or what special character password requirements are. One recent older new hire had to hunt for the Ctrl, Alt, and Del keys the first time I helped him log on. Younger people may not be able to troubleshoot computers, but at least they're used to using them. Obviously there are exceptions to this, in both directions.
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Aug 27, 2015 20:41
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Rhymenoserous posted:
Isn't that partly due to having to use lead-free solder now
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Aug 27, 2015 20:56
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larchesdanrew posted:Filezilla  Drama/Yelling in the halls/dumb poo pooSo after the filezilla debacle at the beginning of the month, where I defied supervisor's demands and did what needed to be done, everything has been going smoothly. Until today. The FTP site that our clients use to send us commercials and poo poo hasn't worked for over a month. Supervisor was notified and has done fuckall. I was notified of the situation today and tried, in earnest, to get FTP working on a buffalo NAS unit that Sales uses to backup their files. Sadly, buffalo is a flaming pile of dicks and the two options were "no one has access to anything" or "everyone has access to everything." I just set up a new account and share on the original Filezilla FTP machine from the earlier story and emailed our clients the new information. End of story. When I get back from lunch, supervisor is waiting for me. Supervisor: Did you do something to the FTP computer? Larchesdanrew: Yeeees? Supervisor: What'd you do? Larchesdanrew: I set up the sales FTP on it, is that what you're talking about? Supervisor: No, earlier, did you take it off the DSL line? Larchesdanrew: Yes. I told you I did that. I put the modem on your desk. Supervisor: Why'd you do that? Larchesdanrew: Because that particular model of modem is no longer compatible with Filezilla and was preventing any file transfers. Supervisor: So what'd you do? Larchesdanrew: I moved the connection from the modem to our network and set up the proper port forwards on the firewall. Supervisor: When did you do that? Larchesdanrew: Like, almost a month ago. Haven't had a single issue out of it since. Supervisor: Why did you do that!? Now the connection isn't safe! Larchesdanrew: Actually, it is, since I locked down all traffic on that computer that isn't on port 21. Supervisor: Well now everyone can just access our network! Larchesdanrew: No, they can't. When they visit the FTP address, they are only granted access to port 21 traffic. Everything else is blocked by the firewall. Supervisor: That's not how that works, all you have to do is go to that address and you can access our entire network! Larchesdanrew: Really? You can really do that? Show me. Show me you doing that. Supervisor: Just set that up on a separate connection. We have five IPs we can use. Larchesdanrew: You told me we only got two IPs with our account, and the other is used for our other branch. Supervisor: No, we have five. Set it up on one of those. Larchesdanrew: No, the clients have already been sent the information. I doubt Bob's House of Couches is going to try to hack into our network. Supervisor: I don't give a poo poo. I told you not to do it and you did it anyways. (At this point, we're standing in the hall basically yelling at each other) Larchesdanrew: Your solution was poo poo and you didn't listen to a word I said on the matter! You sat on this poo poo for over two months without doing anything! Fuckin' do it yourself. If someone wants to take the opportunity to sniff through 54,000 potential ports to see if one is open and finds one they can exploit, it'll have nothing to do with this and everything to do with our godawful infrastructure. I'm a lot more worried about all the public facing XP machines we have than this one locked down FTP connection. I'm not changing it, it's working, nothing is going to happen. Maybe worry about why the studio can't hear any on-air sound, like they've been bitching about for three days now and stop crawling my rear end about non-issues. Then I walked away. It may be unsafe, but it's the least of our worries at this point and the best option on short notice. I'm so far beyond giving a poo poo about him and his hissy fits. I hope he goes to the GM about it so I can point out how he ignored the problem for two months while paying clients were unable to get their commercials to us.
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Aug 27, 2015 20:58
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story from the first of August
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I don't see a correlation between age and computer competence. Some of the most adept teachers here are near retirement, some are just out of school, and some are in the middle. I can say the same things about the worst as well - they range all ages. Some people want to learn how things work, others don't. Most just seem to want to learn the bare minimum required to get the infernal box to output the results they want.
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Aug 27, 2015 20:59
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Knormal posted:They may not be technologically inclined, but at least they tend to be familiar with basic concepts like what a USB cord looks like... But these are the same young whippersnappers which are perfectly okay with their cords being frayed to the point of having wires sticking out. Laptop reboots spontaneously when you jiggle the cable plugged into your iPhone? NOOOOOO PROBLEM!
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Aug 27, 2015 20:59
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larchesdanrew posted:
I feel sorry for your life but I enjoy your stories. One day you will find a better job and your posting will go way down and your stories will go into the history of this thread.
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Aug 27, 2015 21:01
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GreenNight posted:I feel sorry for your life but I enjoy your stories. One day you will find a better job and your posting will go way down and your stories will go into the history of this thread. I wish there was a video of it, considering I was also holding half of a cheeseburger and a soda and gesticulating wildly. I may have also been trying to appear non-chalant at the beginning and eating the burger during the interrogation, but then when I started yelling I began spraying him with flecks of burger meat. Really probably didn't help defusing the situation any.
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Aug 27, 2015 21:06
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larchesdanrew posted:paying clients were unable to get their commercials to us. Wait, isn't that your basic revenue model? I used to work in a Casino, there are a lot of things that can go wrong, from telephones to printers to televisions and so on. The one thing that truly constituted an emergency was when "Ticketing" went down. That meant people couldn't put money into machines and they couldn't take it out. How the hell could your supervisor sit on something like that?
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Aug 27, 2015 21:07
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Dr. Arbitrary posted:How the hell could your supervisor sit on something like that?
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Aug 27, 2015 21:10
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Knormal posted:When we get new employees I find the younger ones much easier to get up and running than the older generation. They may not be technologically inclined, but at least they tend to be familiar with basic concepts like what a USB cord looks like or what special character password requirements are. One recent older new hire had to hunt for the Ctrl, Alt, and Del keys the first time I helped him log on. Younger people may not be able to troubleshoot computers, but at least they're used to using them. Incompetence knows no age boundaries, but in my experience the younger ones are more willing to try to learn and not just give up and say "oh I'll never understand these magic computer boxes".
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Aug 27, 2015 21:11
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Dr. Arbitrary posted:Wait, isn't that your basic revenue model? Indeed it is. Leads to ridiculous stories of the GM at the radio station I work at hilariously underselling/pricing air time for commercials, even to corporate entities that won't even bat an eye at 80 commercials a week for $12/60sec a spot. He takes in a sheet of paper he types up in all caps so Word doesn't spellcheck it and gives bottom of the barrel pricing and says "oh 3 spots a day is fine (ends up being 18 spots a week, mon-sat, so 9 minutes of air time total)". So it's $4.25 per spot (30sec) 3 a day (and this includes him producing the spots) He then wonders why he has fuckall money. In contrast my boss sold a new business here 100 spots a week at $7 a pop for 30 sec spots.
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Aug 27, 2015 21:19
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nexxai posted:Welcome, you must be new here. No, I know the guy is a fuckup. My point is though that if the teleprompter is broken, the studio lights are flickering and the weather map is upside-down, it doesn't really matter as long as the commercials get played loud and clear.
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Aug 27, 2015 21:24
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Dr. Arbitrary posted:the teleprompter is broken, the studio lights are flickering and the weather map is upside-down This is always the case. Dr. Arbitrary posted:the commercials get played loud and clear. This is rarely the case. We are good at business 
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Aug 27, 2015 21:27
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I just got a call from someone who wanted some advice. Sounds great, until you realize that he retired last week. If we were close pals, sure, I'll think about doing you a solid, but when we don't have that kind of relationship, imposing like that just irritates me. No, you do not work here, you are not entitled to the organization's technical staff.
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Aug 27, 2015 21:30
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larchesdanrew posted:This is always the case. I am convinced that the place is going to catch fire and burn after you leave due to incompetence and penny pinching.
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Aug 27, 2015 21:31
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Haquer posted:Indeed it is. Leads to ridiculous stories of the GM at the radio station I work at hilariously underselling/pricing air time for commercials, even to corporate entities that won't even bat an eye at 80 commercials a week for $12/60sec a spot. I had no idea TV advertising was that cheap.
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Aug 27, 2015 21:41
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If I'm reading that right, that's radio, not TV. I'll admit, though, $12 per 60 second spot is still way cheaper than I thought, even if you have to buy 80 of them ($960 worth) to get that rate.
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Aug 27, 2015 21:46
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Malek posted:I am convinced that the place is going to catch fire and burn after you leave due to incompetence and penny pinching. Quite likely literally. But more likely it'll just continue hobbling along, as far as IT goes, and do just fine. Supervisor will eventually retire, no one will sign his going away picture since he has never signed anyone else's, he will leave thinking he was great and anticipating living the rest of his life in racist, misogynistic bliss, while in reality his wife will henpeck him for all eternity. He will eventually realize that he has no real power, and it was all a facade of his position, but he will miss it. No one will remember him. Maybe I would, if I was still alive, had I not purposefully driven a hot soldering iron into my optic cavity on my 10th anniversary here. I'd try to come back and haunt him, but when I ask my supervisor in the underworld how to haunt people, he'll just tell me it's none of my business and nothing I need to know about. 
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Aug 27, 2015 21:51
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larchesdanrew posted:Quite likely literally. I admire the gently caress out of your ability to take the long view. You've mentioned that there's no real job market where you are and thus you're functionally stuck unless something better happens to come along, but I would have bailed the gently caress out some time ago. Kudos, bruv.
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Aug 27, 2015 22:00
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guppy posted:If I'm reading that right, that's radio, not TV. I'll admit, though, $12 per 60 second spot is still way cheaper than I thought, even if you have to buy 80 of them ($960 worth) to get that rate. 80 a week for multiple weeks (end orders are usually month long so ~400 spots or so on broadcast calendar); we're also a small town station. Mattavist posted:I had no idea TV advertising was that cheap. Like he said, it's Radio not TV (our TV rates are faaaaar higher but I don't know as much about that since I work in the radio side). Haquer fucked around with this message at 22:13 on Aug 27, 2015 |
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Aug 27, 2015 22:08
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I'm on call this week. I just got home and checked my phone, someone had called and left a message while I was driving. Hi Sirotan, I am home right now and trying to get on VPN but it's not working. This is super urgent, call me back ASAP!!I call her back-  Hi this is Sirotan, returning your call. Oh hey, I'm actually away from my computer now, dropping my kid off at dance class.
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Aug 27, 2015 22:40
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Yeah, sometimes people just don't understand that if you're putting in a ticket, you need to be available afterward. I got one where someone wanted us to set up her email on her phone. We were busy, so we didn't get to it for 20 minutes. We call her back, and she left early to begin her vacation. The person who answered the phone told us she had hoped to get it running before she left. Maybe she should have thought of that in the morning, rather than 15 minutes before she left.
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Aug 27, 2015 23:34
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22 Eargesplitten posted:Yeah, sometimes people just don't understand that if you're putting in a ticket, you need to be available afterward. Optimal urgent issue ticket submission time: 16:55 local, Fridays
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Aug 27, 2015 23:38
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Actually, yes. At my last job, I would get P1 tickets from pharmacies 1 hour away 45 minutes before they closed. I was always satisfied to be able to ignore them. Although once I did get a follow up call from someone on the team that nagged everyone about urgent tickets asking when I could be on site for one that was going to be closed in 15 minutes. Nobody on that team understood the size of some areas. I have an urgent ticket with a blown SLA, and you want to know when I can get there? Well, given that it's 5PM, I haven't finished this call, I have a 3 hour drive home followed by half an hour of paperwork, and that site is 2 hours away from both here and home, I'm going to say tomorrow. Field technician is the electrician/plumber of IT, and all three deserve to get paid far more than they do. I worked so much more and harder at that job, and if it wasn't for the overtime I would have made a good chunk less.
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Aug 27, 2015 23:56
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A ticket came in today. One. Single. Ticket. I'm going to have to start wrestling control away of other systems like AD and Exchange and group policy, or this new job is going to bore me to death.
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Aug 28, 2015 01:07
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Judge Schnoopy posted:A ticket came in today. I hear there's this supervisor working for a Mississippi news station that your guys can hire that might generate a few tickets... 
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Aug 28, 2015 02:22
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Yeah I'm working in the data center for a financial corp, if you half-rear end duct tape poo poo together here people's debit cards stop working and ATMs go down, and there is absolute hell to pay. But while the poo poo is up and running it's basically looking at blinking lights and watching guard, and waiting for the budget to go through for next year's gear. Time to finish up a bunch of certs!
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Aug 28, 2015 02:49
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22 Eargesplitten posted:Yeah, sometimes people just don't understand that if you're putting in a ticket, you need to be available afterward. Yeah. I had something similar happen to me aswell. She puts in a ticket asking for help to make her own voicemail message. She didn't pick up after i tried to call her. I think 10 minutes passed after she put in the ticket. I get one of her colleagues on the phone who tell me she went on vacation 10 minutes ago. So I mailed her the instructions on how to record your own voicemail message.
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Aug 28, 2015 08:19
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