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Agrikk posted:Larch, yeeeeah probably not doing that
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Sep 28, 2015 20:50
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Good idea, don't.
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Sep 28, 2015 20:51
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Migishu posted:Oh poo poo netcat larchesdanrew posted:yeeeeah probably not doing that wise
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Sep 28, 2015 20:52
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larchesdanrew posted:yeeeeah probably not doing that PMs is probably the way to handle that, say your all set and to PM you for a link, pick and choose who you give it to.
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Sep 28, 2015 20:53
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I don't know how useful they actually are (my LinkedIn is basically stagnating till I get a more things on-paper to put on it) but there's both the general SA group and an SA IT group as well. Joining them probably wouldn't hurt.
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Sep 28, 2015 20:58
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Renegret posted:haha At a previous job we went with first initial plus last name for user accounts and email. Had a new employee named Samantha Lutz that pleaded with us to be first.last. We refused because slutz @ whatever.com was funny and also we werent allowed to make changes like that without going through the byzantine change board.
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Sep 28, 2015 21:07
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pixaal posted:PMs is probably the way to handle that, say your all set and to PM you for a link, pick and choose who you give it to. I promise I won't endorse you for Murder (probably).
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Sep 28, 2015 21:11
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larchesdanrew posted:Yeah, I wish I had that sort of leverage. The bottom line, though, is that anyone in power believes just that. CE is hated, but he's a goddamned genius to them, especially the GM. Here's how the conversation will play out: Can you like, make any headway with something like the analogy "The CE is offering to do surgery for you for $30, what do you say to someone who offers to do surgery for $30?" They must have some concept of paying for quality in their lives?
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Sep 28, 2015 21:33
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OwlFancier posted:They must have some concept of paying for quality in their lives? Don't you think they'd have moved someplace else
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Sep 28, 2015 21:40
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Jerry Cotton posted:Don't you think they'd have moved someplace else 
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Sep 28, 2015 21:45
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OwlFancier posted:Can you like, make any headway with something like the analogy "The CE is offering to do surgery for you for $30, what do you say to someone who offers to do surgery for $30?" Not a single qualm about paying pennies on the dollar for something that is absolute poo poo. To make the ever appropriate car analogy, why go with mid-range SUV with a high safety rating for $30k when you can get something that's 20 years old off the wholesale lot for $2k? The $2k car still runs and gets you from point A to point B, and things like a/c, radios, and airbags are just luxuries that we won't have any need for (until we need them). Coincidentally, guess what logic we use when purchasing station cars for reporters to drive? Anyways, a ticket came in. An employee is unable to connect to their customer sales database. It's essentially an RDP into the database provider's system where they are set up with virtual machines to use their proprietary software. Except, anytime they make a change to the VMs, they seem to be going off of an old template or something, because the connection always resets to try and connect to a computer that doesn't exist anymore. So any time there's an update or change, I have to go to every single person's computer and change the login path. One employee tried too many times and had their account locked out. The CE is the only person allowed to contact our rep, so I went to tell him the employee is locked out and we need the account unlocked.  What username is she using? smithj Isn't it jsmith? No, it's smithj. That's not right, it's jsmith. No, it's smithj. I'm not getting an incorrect username or password error. I'm getting an account has been locked error. I would not get that error if the username was incorrect. Make sure you're typing in the username correctly. I'm typing it correctly! It's smithj, it's always been smithj, her email is smithj and the account is based off the email! Hmm.... that doesn't sound right. I'll email him and ask him to make sure the username is jsmith.He's doing this on purpose. To cover my tracks, I submitted a ticket to supervisor asking him to contact the rep regarding a locked out account and included a screenshot of the error message. Empirical proof that he's either really that inept, or being purposefully obtuse and preventing people from working because of his own ego.
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Sep 28, 2015 21:46
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I get legitimately angry reading posts about your CE. I don't know how you do it.
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Sep 28, 2015 21:49
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And to think that I thought the USA was the land of constantly being threatened with a firing. I guess nepotism or whatever the gently caress is it with your GM (knowing where the bodies are) trumps that.
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Sep 28, 2015 21:53
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I love when clients don't realize (or won't accept) that I am booked at other sites during the week. I work for an MSP, not for you and the client who pays us much much more than you do gets priority. Don't get me wrong, I'm always willing to be helpful but a couple of SAN migrations take precedence over re-imaging a single computer than isn't even being used. Also please don't e-mail me directly unless it's a major issue, it just makes my project coordinator annoyed.
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Sep 28, 2015 22:37
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Thanks Ants posted:And to think that I thought the USA was the land of constantly being threatened with a firing. I guess nepotism or whatever the gently caress is it with your GM (knowing where the bodies are) trumps that.
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Sep 28, 2015 23:41
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ChubbyThePhat posted:I get legitimately angry reading posts about your CE. I don't know how you do it. Right? It's amazing. I don't often get completely irritated while reading the internet, but this CE manages to do it: I actually hate someone I've never met.
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Sep 28, 2015 23:51
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the worst part is that CE isn't even out of the ordinary, that is the exact same kind of behavior I've encountered with another TV CE and a radio CE.
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Sep 29, 2015 01:36
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go3 posted:the worst part is that CE isn't even out of the ordinary, that is the exact same kind of behavior I've encountered with another TV CE and a radio CE. This is very true. It's horrifying when we have to team up with other CEs from our sister stations. They're all ten times worse with not wanting to spend money and literally building their own solutions because they're older and have decades of experience. My CE is a nubile babby compared to them, and they treat him the way he treats me. It's actually really funny to watch him get his. The best part, though, is they tend to take me under their wings a bit and show me how to do stuff and how things work. It's refreshing.
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Sep 29, 2015 01:57
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larchesdanrew posted:This is very true. It's horrifying when we have to team up with other CEs from our sister stations. They're all ten times worse with not wanting to spend money and literally building their own solutions because they're older and have decades of experience. My CE is a nubile babby compared to them, and they treat him the way he treats me. It's actually really funny to watch him get his. You work at probably the worst broadcast facility known to man. There are news stations in Afghanistan that have wi-fi. Seriously. If you don't stand up for your wi-fi you are letting the terrorists win.
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Sep 29, 2015 02:38
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anthonypants posted:I'm pretty sure there's at least on SH/SC group on LinkedIn that will shower you with endorsements. Sounds like something I need to get in on, whats the group called? edit: Helpdesk escalated a ticket to me, about a server making noise. Ticket doesn't mention which server or even the office it's located in. Better get my crystal ball and divine where this thing is because we only have offices in 100+ countries. Sprechensiesexy fucked around with this message at 03:40 on Sep 29, 2015 |
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Sep 29, 2015 03:35
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Sprechensiesexy posted:Sounds like something I need to get in on, whats the group called? It's a pretty dead group, I'll try to post info when I get home.
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Sep 29, 2015 03:48
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Here's the SA Linkedin Group. I'm not a group Manager, so hopefully someone can approve you all. https://www.linkedin.com/groups/SA-IT-Mentoring-Group-6535747/about
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Sep 29, 2015 06:32
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I joined
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Sep 29, 2015 07:28
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Dr. Arbitrary posted:Here's the SA Linkedin Group. Thanks. Also found a SH/SC Ticketmaster group, is that also a gathering of goons? edit: I see a goon I'm connected to as a member so that's probably a yes. Sprechensiesexy fucked around with this message at 07:36 on Sep 29, 2015 |
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Sep 29, 2015 07:32
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BaseballPCHiker posted:At a previous job we went with first initial plus last name for user accounts and email. Had a new employee named Samantha Lutz that pleaded with us to be first.last. We refused because slutz @ whatever.com was funny and also we werent allowed to make changes like that without going through the byzantine change board. Same for me, I had one single user I had to make full first name full last name or else she would have been "khunt".
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Sep 29, 2015 13:40
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Che Delilas posted:I promise I won't endorse you for Murder (probably). "Best hitman I've ever used, one and done guy never saw what hit him hahahahaha A+++ would use this guy again"
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Sep 29, 2015 13:48
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In the month of September I've helped to bring our teams outstanding tickets from 150+ to 12. Feels good man. Now we can focus on projects.
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Sep 29, 2015 13:55
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Coredump posted:Now we can focus on projects. No you can't. Resolving tickets only encourage the user to submit more of them.
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Sep 29, 2015 15:08
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Machines at a client site are having some crashing issues when connected to the SAN. I found out that their sleep settings (in pmset) were set to have the disks go to sleep after 180 minutes which is bad for a SAN connected machine. So I use pmset to set their disk sleep time to 0 and install a new SANLink driver which requires a restart. After the reboot I notice that their sleep settings were reset back to disksleep 180 which is really odd so I change it and reboot again; same thing. Now I know these machines are managed using Filewave so I'm thinking a config file is loaded on reboot. Now I get to work with their internal IT to try to figure out what the hell is overwriting the config file on reboot and to stop it. pr0digal fucked around with this message at 18:34 on Sep 29, 2015 |
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Sep 29, 2015 16:40
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go3 posted:the worst part is that CE isn't even out of the ordinary, that is the exact same kind of behavior I've encountered with another TV CE and a radio CE. My new job is at a radio station. The CE reports to my boss, the Director of Technology. The CE is a helpful, smart guy who's willing to learn and admit when something's out of his purview, ask questions, and understand the answers. larches, PM me if you want to Linkedin with me - I'll endorse you for every skill in the book if it'll help.
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Sep 29, 2015 19:16
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If anybody else runs StorNext with Xsan clients be aware that the version of Xsan that ships with El Capitan only works with StorNext 5.2.2. So get to upgrading your MDCs! I'm just waiting for the one client that ignores the e-mail we sent letting everybody know and breaks their Xsan deployment. I know it's going to happen 
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Sep 29, 2015 21:19
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Some software we use pushed an update last week that ended up causing sporadic errors. After working with the devs to find the problem, they installed a patch this afternoon. I passed the info along to all staff, stating that the software company believes it has been fixed, and to please continue reporting any error messages they get to me. I got this gem in response from an employee (not a superior) an hour later: quote:I just got an error. I was not having issues before. If you don’t have tome to do it right the first time, you always have time to di it again---even if you have to stay late.  and of course no response when I ask for more info. It's probably not even the same issue we were having before.
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Sep 29, 2015 21:24
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Haha, what a cheeky gently caress. Sure wouldn't get a good response out of me.
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Sep 29, 2015 21:31
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wa27 posted:Some software we use pushed an update last week that ended up causing sporadic errors. After working with the devs to find the problem, they installed a patch this afternoon. I passed the info along to all staff, stating that the software company believes it has been fixed, and to please continue reporting any error messages they get to me. Well why didn't you install the patch correctly?
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Sep 29, 2015 21:31
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wa27 posted:Some software we use pushed an update last week that ended up causing sporadic errors. After working with the devs to find the problem, they installed a patch this afternoon. I passed the info along to all staff, stating that the software company believes it has been fixed, and to please continue reporting any error messages they get to me. I hate it when I just lose emails people send me. The network fairies must be intercepting them or something. Guess they'll just have to try again.
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Sep 29, 2015 21:41
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pr0digal posted:If anybody else runs StorNext with Xsan clients be aware that the version of Xsan that ships with El Capitan only works with StorNext 5.2.2. So get to upgrading your MDCs! Running your Xsan controllers on Mavericks (3.1) will let you run pretty much any SN/Xsan client version (including el capitan). I'm still bitter about quantum not licensing 5.2 MDCs on non-q hardware, and trying to force their lovely dothill/engenio rebadged crap on everyone who tries to buy an appliance.
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Sep 29, 2015 21:42
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wa27 posted:Some software we use pushed an update last week that ended up causing sporadic errors. After working with the devs to find the problem, they installed a patch this afternoon. I passed the info along to all staff, stating that the software company believes it has been fixed, and to please continue reporting any error messages they get to me. I had something like that a little while ago. The client sends me a link to the Stornext install guide and says I should take a look at one of the pages then says he "doesn't' want to go outside of what's normally supported" What's normally supported is that we have a script that does most of that automatically, but thanks for the link to the install guide! Maybe you shouldn't have updated your OS without telling us  Zephirus posted:Running your Xsan controllers on Mavericks (3.1) will let you run pretty much any SN/Xsan client version (including el capitan). All the appliances we sell (the M440s and M660s) are Dell servers with NetApp hardware for the metadata array and are pretty stable. Coming from an Xsan environment I find it much better though Quantum tier 1 tech support can suck a gently caress. Though I will agree that their licensing has gotten wacky as gently caress. Like to use non Quantum storage (we use Nexsan for the most part) on 5+ you have to get a license from them. The license is free (for now..) but you still need one or your MDCs will freak out at you. *edit* Oh NetApp bought Engenio. Look at that pr0digal fucked around with this message at 21:48 on Sep 29, 2015 |
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Sep 29, 2015 21:43
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wa27 posted:
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Sep 29, 2015 21:56
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pr0digal posted:*edit* Oh NetApp bought Engenio. Look at that That's why all of Dell's MD stuff shot up in price a while back.
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Sep 29, 2015 22:02
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pr0digal posted:Though I will agree that their licensing has gotten wacky as gently caress. Like to use non Quantum storage (we use Nexsan for the most part) on 5+ you have to get a license from them. The license is free (for now..) but you still need one or your MDCs will freak out at you. Yeah, the wonderful 'unsupported disk' license. The trouble with the appliances is that they're very much a one-size fits all job. I know we can run 30 filesystems comfortably on a relatively small spec MDC pair (e.g two M620/30s with the MDC storage on 10k disk) with our usage profile. According to quantum, I would need two pairs of M660s to do the same. I'd need over 20 appliances to replace our estate of 4 pairs of MDCs.
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Sep 29, 2015 22:32
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