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^ I chewed out a few staff before figuring this out. Whoops!
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Oct 13, 2015 04:43
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Rhymenoserous posted:Cargo Cult IT always irritated me. I made the mistake of telling someone how to flush the dns cache once, and it became the wunderfix apparently the wunderfix. Printers not working? Better flush that ole dns cache, that didn't work? Escalate it to Rhyme because that fix he gave out isn't working. Phones seem to really confuse the gently caress out of our help desk. The poo poo they come up with to avoid going "Let me escalate this to telephony" was incredible. They would have people unplug the phone 2 times, or enter into service mode, then exit. My favorite was the help desk person told a user to unplug the phone, plug it in and while its rebooting press 2 on the phone a bunch. Telephony guy is frustrated as hell and calls up the help desk person to ask why they did that, they said they were told to that. He asked by who, person didn't answer. He asked again, the help desk person said that worked before. Help desk person went to their boss to complain about feeling intimidated, the supervisor called our boss to complain and was laughed at. This lead to us finding out why the help desk avoided escalating phone tickets. Apparently our telephony guy had a reputation as a complete hardass because he had a bad week one time and sent back every ticket that was missing information. He also mentioned that he didn't want them troubleshooting the phones, just collect certain info and send it up. But I guess this made a hell of a mark.
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Oct 13, 2015 05:31
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Jesus wept. Listen up motherfucker: If you are going to put a skill in your skills section on your CV, if you are going to lead with a skill in a skills section, please know the loving skill. If you put: Storage: deviceName, deviceName, deviceName On your CV, drat straight I am going to ask you about storage and configuration options of those devices. And when you reply that RAID-5 is better than RAID-1 for resiliency because it makes five copies of a file, I am now going to take a long and painful look at the rest of your skills, going deeper into everything there. ...but then, when I get to the next line on your resume, which is: Operating Systems: Red Hat, Ubuntu, CentOS and Debian and you cannot name five of the two letter commands, you are now Officially Wasting My Time and I will end an hour phone screen after ten minutes. Or I will make you cry during the longest hour of your life. Take your pick. 
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Oct 13, 2015 07:27
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Agrikk posted:and you cannot name five of the two letter commands, you are now Officially Wasting My Time and I will end an hour phone screen after ten minutes. Or I will make you cry during the longest hour of your life. Take your pick. Did you make them cry? 
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Oct 13, 2015 08:17
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I have heard of debian, ubuntu, redhat......
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Oct 13, 2015 09:10
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Software Crap that pisses me off: the student clinic where I had a filling replaced has far less licenses for the röntgen image viewing software than it has students so I had to wait an extra ten minutes because they were hunting down someone who had left their patient's pics open and close them so they could view mine. Of course they can't just use Irfanview because (Probably because the images are saved in some obscure proprietary format? Oh who am I kidding they're probably just JIFs or something.)
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Oct 13, 2015 09:48
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CitizenKain posted:sent back every ticket that was missing information If you don't do this every week you're not doing your job properly and should be fired, in my honest opinion.
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Oct 13, 2015 09:52
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Agrikk posted:
I don't have linux on my CV and it took me a few seconds to get four and a minute or so to get a fifth... ll ls du su and mv now i've typed this up, I have remembered loads more  edit: does ll count, or is it a built in alias ?
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Oct 13, 2015 11:13
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spiny posted:I don't have linux on my CV and it took me a few seconds to get four and a minute or so to get a fifth... ll is an alias by default in rhrl/fedora, but not in e.g. debian
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Oct 13, 2015 11:15
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poo poo I'm just a clueless lurker and even I know cd from looking over a mate's shoulder. Gotta admire his balls I guess.
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Oct 13, 2015 11:18
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spiny posted:I don't have linux on my CV and it took me a few seconds to get four and a minute or so to get a fifth... I'm a sysadmin, and just seeing that question pop out at me made my brain go blank, and all I could think was ls, ps, and cd.... Somehow its different being on the spot like that(even if you are doing it to yourself) from doing the things you do every day on the cli(cp, mv, rm, vi, df, id, ip)
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Oct 13, 2015 11:37
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I bet if I sat down at a CP/M system I'd be able to do a lot more stuff than just cat which is the only command I can remember off the top of my head. Interviews are bad  e: Oh my god I forgot pip. *removes CP/M from CV* 3D Megadoodoo fucked around with this message at 12:01 on Oct 13, 2015 |
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Oct 13, 2015 11:56
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Got a request that is essentially a complete redesign of our main customer facing phone IVR menu, that is lacking specific details. So naturally I remember from my last interaction with this person, that he prefers to talk face to face. I am checking his calendar to not interfere with other appointments, but I am now on the third silently declined meeting invite without another suggested time. I am rescheduling one last time then he can get my questions in an email again. Oh and he keeps not replying to the invite until roughly 30 minutes prior to the appointment. 
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Oct 13, 2015 12:13
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Oh this networked plasma cutter stopped working 2 and a half years ago when our IT supplier at the time made some "changes" can you fix it please shoot me now
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Oct 13, 2015 12:29
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pioneermax posted:Oh this networked plasma cutter stopped working 2 and a half years ago when our IT supplier at the time made some "changes" can you fix it please This is an Internet of things I can get behind. Please lock out/tag out, lest someone nmaps it at the wrong time and starts a cutting program.
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Oct 13, 2015 13:46
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go3 posted:Please tell me yall werent even licensed to be doing security installs, it'd just be the icing on the cake. Of course not, we also weren't insured to do anything on their scissor lift. I know because we didn't actually rent it, we just used a few the client had laying around. I was trained and certified on that kind of thing at a job from years ago (I used to be a corporate jet mechanic and spent a ton of time working in a harness up on a jet tail), so my company was like "eh good enough, right?". The worst part was that the job was for a really famous startup that it would have been great to keep working with and maybe turn into a job with them if I ever quit, but we burnt that bridge so bad there was no way to turn that into further work. Basically that job was just as log as we churned clients slower than we got new ones we just stayed afloat.
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Oct 13, 2015 14:23
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These motherfuckers "Hey bob we're having a big customer service conference on the 26th, we need a laptop to do the power point presentation on." "Your boss Mike has a laptop. The company gave him and all the other managers a laptop." "Well we can't use that one it has pop up ads" "Bring it in a few days before your conference and well get rid of the pop-up ads" loving christ.
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Oct 13, 2015 14:54
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Bohemian Cowabunga posted:Got a request that is essentially a complete redesign of our main customer facing phone IVR menu, that is lacking specific details. If you ACTUALLY want to get ahold of this person (instead of letting the request drop by the wayside), drop by his desk at a time you're reasonably sure that he is there, or a meeting room he's in according to his calendar, and catch him in the hallway. Tell him that you cannot proceed in this meeting without his input, and that the project can't succeed without his input. Ask him to make time for you, key words being "make time" since that's what he's doing right now by bouncing your invites in lieu of ones that just came up. Make him turn you into a priority.
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Oct 13, 2015 15:25
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Agrikk posted:...but then, when I get to the next line on your resume, which is: This gets me both  and  at the same time.My initial reaction is "So you know three distributions, then." Or maybe I'd say "two" instead of "three" just to see what the candidate says. I'd be a terrible interviewer.
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Oct 13, 2015 16:09
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Agrikk posted:Jesus wept. Ask candidates for their Linux abc's, a command for each letter in the alphabet. Of course, the kicker is once the start rolling through, interrupt and ask them what it actually does.
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Oct 13, 2015 16:18
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We need to come up with the most thorough intense deep dive answer to the following boilerplate IT interview question "What happens when you type google.com into a browser bar and hit enter"? Starting with like photons and electricity, through machine code, binary, DNS, etc. Just as in depth as possible.
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Oct 13, 2015 16:23
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Cactus Jack posted:Did you make them cry? This guy, no. I was so irritated I cut him off mid-sentence with a ThankYouVeryMuchForYourTimeWe'llBeInTouch and hung up on him. But yes, I have made two candidates cry in the last eight months. One I felt genuinely sorry for as she got super flustered and I don't think she could remember her name by the end of the interview. The other, though. This guy was another time-waster who absolutely refused to admit he didn't know something and tried to shuck and jive his way through answers and I don't stand for that. So when he tried to bullshit his way through a multi-tier architecture question I didn't let up and kept digging and digging until he broke down. Call me a dick, but I'm looking for people comfortable with what they know and don't know, who can deal with ambiguity, who think quickly on their feet without getting rattled and will raise the bar in our community. If you aren't a fit, I'll candidly let you know where your gaps are, but if you are trying to slip by I'm going to press you on it.
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Oct 13, 2015 16:24
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BaseballPCHiker posted:We need to come up with the most thorough intense deep dive answer to the following boilerplate IT interview question "What happens when you type google.com into a browser bar and hit enter"? Starting with like photons and electricity, through machine code, binary, DNS, etc. Just as in depth as possible. Well, first, the universe needs to be created...
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Oct 13, 2015 16:24
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Tab8715 posted:Ask candidates for their Linux abc's, a command for each letter in the alphabet. I understand that it's hard to gauge how much interviewees know in tech, but gently caress this. What a useless brain exercise that's going to frazzle any good candidate outside of a total If you care that much set up a terminal and ask the candidate to complete a few tasks, then explain what they did. You'll get competency and personality.
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Oct 13, 2015 16:26
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Tab8715 posted:Ask candidates for their Linux abc's, a command for each letter in the alphabet. I did this to see how I would do. I got like 16 of the letters, and at least know the general ballpark of what the command does. But I haven't ever used Linux professionally.
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Oct 13, 2015 16:27
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Lord Dudeguy posted:I'd be a terrible interviewer. You might be a great interviewer, actually. Challenging people on what they are sure they know is a great way to separate the wheat from the chaff. As long are you are doing it in a methodical and repeatable manner, you are absolutely avoiding what Randy Street calls "voodoo hiring". (From the book Who.)
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Oct 13, 2015 16:30
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BaseballPCHiker posted:We need to come up with the most thorough intense deep dive answer to the following boilerplate IT interview question "What happens when you type google.com into a browser bar and hit enter"? Starting with like photons and electricity, through machine code, binary, DNS, etc. Just as in depth as possible. Just the tech relating to the capturing of keystrokes and displaying them on the screen is enough to melt your brain. You ain't going to be able to make that out of coconuts on a desert island.
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Oct 13, 2015 16:31
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I saw a pretty good description of that somewhere, it started with the mechanical process of pressing enter or clicking the mouse, talked about how IRQs work etc. There was a link to it somewhere in one of these threads a year or two back. Edit: Oh, and there was a huge chunk devoted to figuring out which window had focus, which one was on top etc.
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Oct 13, 2015 16:37
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ConfusedUs posted:I did this to see how I would do. I got like 16 of the letters, and at least know the general ballpark of what the command does. Things pissing me off: I can't come up with a j-command. And I know it's going to annoy me later when one comes up.
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Oct 13, 2015 17:20
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18 Character Limit posted:Things pissing me off: I can't come up with a j-command. And I know it's going to annoy me later when one comes up. join!
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Oct 13, 2015 17:50
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ConfusedUs posted:join!
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Oct 13, 2015 17:51
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18 Character Limit posted:Things pissing me off: I can't come up with a j-command. And I know it's going to annoy me later when one comes up. Obviously the default alias “j” for autojump  Real answer, jobs
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Oct 13, 2015 17:59
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ConfusedUs posted:join! Oh good, because I took one look at /usr/bin/java and thought "No, I don't run you willingly."
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Oct 13, 2015 18:00
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anthonypants posted:echo join | wc -L You want a two letter one? jw(1). Interface to the docbook2*(1) commands that convert SGML/DocBook to HTML, PDF, RTF, man, etc. edit: Are we counting shell builtins? I hope so. as, bc, cp, dd, ex, fc, gs, hg, id, jw, ls, mv, nc, or, ps, rm, su, ts, vi, w, xz That's all I've got. Nothing for K, Q, U, Y, or Z. Kazinsal fucked around with this message at 18:34 on Oct 13, 2015 |
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Oct 13, 2015 18:17
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Journalctl "ls /usr/bin /usr/sbin /usr/local/bin /usr/local/sbin | grep ^..$" from RHEL7 minimal: ar as bg cd cp dd df du ex fc fg id ld ln ls mv nl nm od pr ps rm sg sh su tr ul vi wc xz ip ss tc Roargasm fucked around with this message at 18:38 on Oct 13, 2015 |
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Oct 13, 2015 18:33
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Jerry Cotton posted:Software Crap that pisses me off: the student clinic where I had a filling replaced has far less licenses for the röntgen image viewing software than it has students so I had to wait an extra ten minutes because they were hunting down someone who had left their patient's pics open and close them so they could view mine. Of course they can't just use Irfanview because Almost certainly it's some kind of DICOM viewer. And if they don't have enough licenses it's probably because you are at a dentist's and dentists universally don't know what the gently caress. Especially for it comes to x-ray. Harrumph.
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Oct 13, 2015 20:20
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"User is logged out of sharepoint, and needs access immediately." I ask questions, if there's any error message when he tries to log in (because I'm assuming logged is a typo for locked). "I don't know, he called me and said that he couldn't access email." I don't even know how the gently caress someone can get sharepoint and email mixed up. And she also asked if there was a desk number he could call to reach me, which is a pet peeve. We have basically one and a half people on the desk, we can't have people line jumping by calling us. On the other hand, he can't get email updates to tickets, so I actually do have to call him.
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Oct 13, 2015 20:46
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So, today was the big 90 minute training to review the results of the SDI personality test garbage. I didn't take the test, so I was "removed from the session" and actually got some work done. The other new employees described how the session went and it's pretty much what I expected. Two sets of three numbers. The first set describes how you rate on altruistic, analytical, and assertive. Then, you get this diagram with some kind of lovely arrow.  Supposedly, the arrow that is drawn on this triangle (as determined by the second set of values) says things about you. A long arrow means you take longer to get angry or something... At this point in the description, I realized this is exactly what I feared it to be. There's no way in hell I'm doing this garbage. I'm a software engineer, so I have plenty of options if they decided that not taking this poo poo is somehow fireable. The best part is the test for this poo poo? 20 questions with 3 answers each that you must distribute 10 points across. So, they use these values to generate the 2 sets of 3 scores. No way in hell I'm letting 20 questions define who I am as an employee. HR can FOADIAF
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Oct 13, 2015 21:33
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If they make you do the test, answer the middle on everything, and tell them you are in fact the worlds most boring person.
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Oct 13, 2015 21:42
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Skandranon posted:If they make you do the test, answer the middle on everything, and tell them you are in fact the worlds most boring person. I was thinking that, or answering extreme 10 on one side. It wasn't that difficult to see which answers were for which scores.
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Oct 13, 2015 21:48
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