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SunTrust Bank lays off IT staff; separation terms include being on-call for two years with no pay: http://gawker.com/bank-tells-laid-off-employees-to-remain-on-call-for-two-1738077491
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Oct 23, 2015 18:09
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This week we have been getting our Xerox copiers replaced. 13 out of the 14. Delivery went swimmingly, setup has been a loving nightmare. The tech didn't transfer any of the address books, or set up some of the faxes. NONE of the machines can scan to our network share. ...and one of them thinks it's a router. Yes, one of the Xerox machines is acting as a router, breaking all the things on that segment of our network. It'd have taken longer to figure out IF I HADN'T SEEN IT BEFORE. quote:Fixed an issue that printer would suddenly start responding as a router in some CISCO environments. I don't even want to look to see how many tickets have come in. But I've been dealing with this bullshit all loving week. 7:30am - 6:30~7pm ALL loving WEEK. I work for the government so I'm sure you can imagine how many people are pissed about not having functioning printers. Wilford Cutlery posted:SunTrust Bank lays off IT staff; separation terms include being on-call for two years with no pay:
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Oct 23, 2015 18:29
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Wilford Cutlery posted:SunTrust Bank lays off IT staff; separation terms include being on-call for two years with no pay: I'd love to see them try to claw-back the severance when they get a face full of "nope" from those ex-employees.
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Oct 23, 2015 18:31
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GnarlyCharlie4u posted:...and one of them thinks it's a router. Out of curiosity, what's the model of the one that thinks it's a router? I've seen a little desktop 3635 bring down a state-wide hospital network because the hostname was replaced with ".." and it wanted so hard to route all that traffic. I'm kind of amazed I'm still employed Oyster fucked around with this message at 19:03 on Oct 23, 2015 |
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Oct 23, 2015 19:00
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evobatman posted:Bad times computer ahead
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Oct 23, 2015 19:02
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Wilford Cutlery posted:SunTrust Bank lays off IT staff; separation terms include being on-call for two years with no pay: quote:The bank’s severance deal includes a “continuing cooperation” clause for a period of two years, where the employee agrees to “make myself reasonably available” to SunTrust “regarding matters in which I have been involved in the course of my employment with SunTrust and/or about which I have knowledge as a result of my employment at SunTrust.”
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Oct 23, 2015 20:02
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Oyster posted:Out of curiosity, what's the model of the one that thinks it's a router? Xerox 5945.
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Oct 23, 2015 20:09
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GnarlyCharlie4u posted:Xerox 5945. Ooooh, the 59's are new and use the same engineering as many of the color machines. They're also the first ones to recycle waste toner, which is awesome. The only real drawback they have is much of the interlocking parts for the doors are made with cheap plastic. Check the host configuration first, definitely, all else fails do a network re-initialization, I've never seen that not work for an issue like that.
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Oct 23, 2015 20:17
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Oct 23, 2015 20:23
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Ticket : "It won't print." In a medical facility with well over 200 printers, where every single user has at least 3 printers to choose from (Backups and the like), that's all I get to go on. Print server shows a few low on toner but no errors and nothing stuck in queue. The best part is that the person submitting the ticket wasn't entered into the database properly and as such had no associated extension, no supervisor assigned, no department, and has yet to set up her e-mail on her PC so our response requesting additional details was never seen. A day later an angry supervisor calls in asking why the employee's issue was never addressed. What an enjoyable call that was! "She didn't give us any details whatsoever." "Why didn't you call her?" "An extension was never put in her account." "Why wasn't it put in??" "I have no idea. HR is supposed to add that information in when they do onboarding." "This is outrageous why can't you just take care of it do you know what a huge issue this is and how much money the company is losing because these issues go unfixed *etc etc etc*" (Turns out the user in question had somehow set the PDF converter to be her default printer) I love my job. khy fucked around with this message at 20:26 on Oct 23, 2015 |
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Oct 23, 2015 20:24
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ilkhan posted:Reasonably available means getting subpoena'd. Anything else? I'm busy. If you're paying me nothing, "reasonably" available means I'm not.
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Oct 23, 2015 20:30
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SunTrust backed down and pulled that clause.
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Oct 23, 2015 22:39
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Oct 24, 2015 00:51
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SeamusMcPhisticuffs posted:Oh don't worry, 20 minutes later they sent a follow-up that a co-worker had somehow managed to sort out the issue. Government work. In the early 90's I was working for a city government and a head secretary was upset that her local desktop printer wasn't working. So she decided that her PC was to blame and went around unplugging other user's PCs and putting them on her desk, re-cabling them and trying to print. When that desktop wouldn't print she'd grab another. And another. And another. The next day about half of the people can in to work to find their work areas pulled apart and their PCs missing, and the secretary in her office with a stack of eight desktops by her desk. Fuming with a non-printing printer nearby. Her feeling was that she was the secretary for the department head, so if anyone's PC was working, she should get it. I got to spend the day re-cabling all the PCs after fixing her printer problem. The problem? It was out of paper.
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Oct 24, 2015 05:51
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Agrikk posted:Government work. I'm not sure how condescending I'd be to one of my users if they pulled that poo poo but I'm thinking the answer is "a lot".
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Oct 24, 2015 06:38
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iajanus posted:I'm not sure how condescending I'd be to one of my users if they pulled that poo poo but I'm thinking the answer is "a lot". It was even easier than that: I just walked into the Director's office and said that half of the office was offline because of the pile of PCs in her cubicle and should I continue working on his pet project or put the office back together? And oh yeah, I'll make sure to let everyone know on your behalf what your decision is. He reamed the hell out of her loud enough for the whole office to hear. And I put all the PCs back and his pet project was delayed.
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Oct 24, 2015 07:10
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RE: Printer chat This week our Xerox color 550 has had troubles with its finishing rollers, so it continuously jams at the end of a print. I had an engineer called out who got it going for a bit, but he's ordered a replacement for the entire assembly which I'm waiting on. Status: hosed We also have a "Backup" printer in the form of a Brother HL-2270DW which is sat on top of the advanced finisher, it keeps reporting no paper (I think it didn't have a properly assigned port, but I haven't had time to check) Status: hosed Someone has organised a loan printer (A Sharp something) to be set up on Monday, this side of the office has about 30 people. It's great that no one listens to me when I repeat the whole year that we need an additional MFP (with low quotes and everything) to cope with situations like this for the type of work that goes on 
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Oct 24, 2015 12:46
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https://en.wikipedia.org/wiki/Buffalo_buffalo_Buffalo_buffalo_buffalo_buffalo_Buffalo_buffalo
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Oct 24, 2015 14:34
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Daylen Drazzi posted:Speaking of internet, my cable modem keeps losing sync or something like that. My downstream connection will sometimes be green, sometimes yellow, and about every 5 minutes I'll lose internet. I called TWC after 4 days of this poo poo and the phone person tells me I have a bad signal and that he's fixed it. All he did, of course, was send a reset signal. I tell him that I'll be calling back in a few minutes once the problem reasserts itself. It does, and this time I'm told that I need to get a new modem from one of their offices. It's a half hour drive each way, and the office opens and closes while I'm at work, so the earliest I can get over there is Saturday. The odds of it being a modem issue compared to a line issue are hilariously low. Water in the coax, a loose connection, misconfigured hardware set for a frequency that gets attenuated on your particular run, etc are all more likely. Personally, I'd roll the truck, get someone competent out there, and have them bring a modem just in case. That's why I don't run a cable company, though, because there's no margin in that.
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Oct 24, 2015 16:46
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Malachite_Dragon posted:Internet come and me wan' stay home https://youtu.be/rsDkmVo2fg4
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Oct 24, 2015 17:51
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Storysmith posted:The odds of it being a modem issue compared to a line issue are hilariously low. Water in the coax, a loose connection, misconfigured hardware set for a frequency that gets attenuated on your particular run, etc are all more likely. Personally, I'd roll the truck, get someone competent out there, and have them bring a modem just in case. Turns out it was the outside connection. The cable was bent almost in half, and the signal strength (according to the tech) was off the charts. He's put in a request for a line technician to come out and fix that, and he gave me a new modem at the same time. Finally got it working and everything is up and running without any problems right now. And best of all, I didn't even bother paying the $39.99 fee that TWC said I owed them. Fuckers can try and bill me, and if they do that I'll threaten to go with a competitor. Come to think of it, I should go ahead and do that anyway.
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Oct 24, 2015 23:31
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Speaking of Time Warner... They fixed whatever the gently caress was in my area that was making my internet absolute poo poo. Good! Problem is they're trying to charge me thirty bucks for a tech who came to our apartment, shrugged at our router, went "Problem's on our end, not yours", and then hosed off. Thirty bucks for less than ten minutes.
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Oct 25, 2015 00:41
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This is America, you should be happy you have the privilege to pay your obvious superiors at a glorious capitalist corporation your dirty pleb money.
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Oct 25, 2015 02:51
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Malachite_Dragon posted:Speaking of Time Warner... They fixed whatever the gently caress was in my area that was making my internet absolute poo poo. Good! Problem is they're trying to charge me thirty bucks for a tech who came to our apartment, shrugged at our router, went "Problem's on our end, not yours", and then hosed off. Thirty bucks for less than ten minutes. Things may have changed since I left, but if you JUST NOW had a "self install" where you hooked your own poo poo up, and they had to send a tech out, they'll charge a "rescue fee". You should be able to call customer service and have that fee remove (Because your lovely tech didn't. I don't think any tech ever actually does). Have fun with that though.
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Oct 25, 2015 03:18
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It's not our own router, though, it's one they gave us. So they're charging us for sending someone out to look at their router, when it was their poo poo messing everything up  
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Oct 25, 2015 03:23
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Malachite_Dragon posted:It's not our own router, though, it's one they gave us. So they're charging us for sending someone out to look at their router, when it was their poo poo messing everything up You just need to call them. Comcast tried to charge me $99 for a tech that came out and told me we can't give you service the line running up the street is rotted and unusable because nobody up here has used Comcast for a decade.
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Oct 25, 2015 03:29
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N-th-ing the comcast rescue fee. I did a self install and it failed because if a bad run to the house. They sent a tech out who swapped my modem out and left before identifying the bad line, so they had to send another tech out who saw and fixed the bad line. But since the first tech only swapped a modem it was deemed a rescue. I argued that poo poo and they rolled it back.
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Oct 25, 2015 05:53
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Got a phone call. Secretary: "We think a computer is on fire in room 8." Me: "Uh, ok, I'll be right there." As I'm walking up to the classroom I get a whiff of that lovely smell. I assume a popped cap. Principal had gotten there before me, and he and the teacher had unplugged power from everything in the area, since they weren't sure what it actually was. I wasn't sure it was the computer since the smell wasn't strong under the desk, until I moved the system to unplug everything else. I immediately see the problem through the case window (I have no idea why they got cases with windows).    The teacher simply turned her computer on the morning, then went and did the usual stuff to get ready for kids. One of the teachers had actually seen smoke billowing above the desk thanks to the black butcher paper on the wall. A couple more minutes and the fire alarms may have gone off. I wonder if the SSD's tray and case actually being metal helped prevent the fire from getting too big, too fast. I assume it was a short in the cheap molex-SATA power adapter. I was curious to see if the drive still worked if I got all the melted plastic off the contacts, but decided it was too much work and I didn't want to risk a functional computer by plugging it in. The computer it's from is on our surplus pile now.
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Oct 25, 2015 06:55
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Agrikk posted:N-th-ing the comcast rescue fee. Verizon has the opposite thing on FIOS. They charge a fee for not self installing(I think $80) but if you do a self install, and have any trouble, they will send out a tech to do an install as a free repair. I loving hate everything about TWC with a passion, and when even Verizon has better customer service than you, you are officially the worst thing.
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Oct 25, 2015 07:06
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Pyroclastic posted:Burning computers I had a run of things catching on fire a couple weeks ago. The hardware guy got a ticket about a smoking computer in one of the student computer labs and we both go take a look. He reaches down to unplug the power cable from the back and immediately gets tickled by 120V AC.  After that there was a different building that had a smoking computer, and when I got there they had already ripped it out and left it sitting outside the front doors. Power supply was toast. Then, a smoking mouse with a frayed cord in the same building. 
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Oct 25, 2015 16:19
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We have a whole backplane go up with the fans never stopping. Got 2am firealarms when I was on NOC nightshift. 
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Oct 25, 2015 16:48
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Technicians working on our inrow chillers almost triggered the fire suppression system by soldering some wires in the data center. By almost I mean if the fire system wasn't also being serviced that day and the control panel wasn't unlocked for easy access and someone didn't hear the system fire up the "arming" klaxon and quickly go over and shut it off then things would've gotten pretty bad in the data center.
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Oct 25, 2015 19:09
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How is "disable the heat/smoke detectors" not the first step on any hot job checklist?
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Oct 25, 2015 19:37
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SentinelXS posted:I had a run of things catching on fire a couple weeks ago. Sounds like somebody needs to check the wiring for the building, and/or get the mad scientist out of the basement.
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Oct 25, 2015 20:42
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Collateral Damage posted:
Sounds like the guy to did an annual test on our burglar alarm and forgot to disable the 'call the cops' function. They weren't best pleased.
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Oct 25, 2015 20:52
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Funny thing during the time the TWC tech was swapping out my modem and unfucking the external lines. I live in an apartment complex with the city-owned golf course running through the middle of it. While the tech and I are talking in the room that serves as my office there was a heavy thunk and some tinkling. I didn't think much of it because being partially deaf I misinterpret most noises. I look at the tech and asked him if he heard anything and he tells me that he thinks a golf ball just took out one of my windows. I found that to be somewhat absurd because there's an entire row of 2-story apartments between me and whatever tee it is, it's about 100 yard away, not to mention about 60 degrees off from where golfers should be aiming. I mean, we're talking one hell of a slice. Anyways, I go out to my living room and sure enough one of my windows has a golf ball embedded in it. Maintenance comes out an hour later and tells me that in the 10 years he's worked there he's never seen a golf ball hit one of the windows in my unit because it's so far away from the tee and nowhere near the direction of the green. Person must've been a really bad golfer.  The green is on the other side of those apartments way on the other side of that pine tree at the end of the building - the hole actually parallels the apartments before taking a slight curve to the right. Daylen Drazzi fucked around with this message at 21:24 on Oct 25, 2015 |
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Oct 25, 2015 21:16
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That's one of those "I'm not even mad, that was impressive" moments, right there. 
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Oct 25, 2015 23:46
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OmniCorp posted:We have a whole backplane go up with the fans never stopping. Got 2am firealarms when I was on NOC nightshift. Color me curious but what model of server is this?
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Oct 26, 2015 02:27
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Daylen Drazzi posted:Funny thing during the time the TWC tech was swapping out my modem and unfucking the external lines. I live in an apartment complex with the city-owned golf course running through the middle of it. While the tech and I are talking in the room that serves as my office there was a heavy thunk and some tinkling. I didn't think much of it because being partially deaf I misinterpret most noises. I look at the tech and asked him if he heard anything and he tells me that he thinks a golf ball just took out one of my windows. I found that to be somewhat absurd because there's an entire row of 2-story apartments between me and whatever tee it is, it's about 100 yard away, not to mention about 60 degrees off from where golfers should be aiming. I mean, we're talking one hell of a slice. Sup apartment complex buddy  At least it didn't catch on fire 
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Oct 26, 2015 03:42
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Two single panes of glass.. with winter coming. *brrr*
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Oct 26, 2015 09:23
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