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Veotax posted:Their compensation was making sure Steam non-shady key sites like GMG gave refunds. I imagine that Steam allowed you to refund it if you were over the two hour limit. That's not really compensation for people that held on to a broken game for several months waiting for it to get fixed. After it got originally delayed for months. We didn't even get a "sorry. It won't happen again" i don't think.
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Oct 25, 2015 19:42
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Why is my new bat mobile white?
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Oct 25, 2015 20:20
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Cultural Appropriation.
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Oct 25, 2015 20:23
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Aquasnake posted:That's not really compensation for people that held on to a broken game for several months waiting for it to get fixed. After it got originally delayed for months. We didn't even get a "sorry. It won't happen again" i don't think. No, it's not. I'm not defending it, but that's their thought process. People had the opportunity to get their money back and were not promised anything as a mea culpa if they didn't.
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Oct 25, 2015 20:26
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Hallowed posted:Why is my new bat mobile white? Black paint is expensive man. You think Bruce Wayne got his billions throwing money around?
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Oct 25, 2015 20:40
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To all the people asking for compensation: What do you think you did to deserve it? You bought a busted game, and they're fixing it to not be busted, so that you can get your money's worth out of it. Making the game work better is your compensation.
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Oct 26, 2015 01:42
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CJacobs posted:To all the people asking for compensation: What do you think you did to deserve it? You bought a busted game, and they're fixing it to not be busted, so that you can get your money's worth out of it. Making the game work better is your compensation. Badass! This guy is loving badass! This guy is a true give no fucks ice cold mofo!
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Oct 26, 2015 02:12
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CJacobs posted:To all the people asking for compensation: What do you think you did to deserve it? You bought a busted game, and they're fixing it to not be busted, so that you can get your money's worth out of it. Making the game work better is your compensation. Source your quotes
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Oct 26, 2015 02:12
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CJacobs posted:To all the people asking for compensation: What do you think you did to deserve it? You bought a busted game, and they're fixing it to not be busted, so that you can get your money's worth out of it. Making the game work better is your compensation. If only, if only there was a similar point of comparison. Perhaps a game that was released in an infamous busted state where the company involved made more significant reparations. If only.
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Oct 26, 2015 02:16
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CJacobs posted:To all the people asking for compensation: What do you think you did to deserve it? You bought a busted game, and they're fixing it to not be busted, so that you can get your money's worth out of it. Making the game work better is your compensation. Ok, I'll bite. lol you think people knew about the game being busted before they bought it. Everyone complaining bought it at launch or pre-ordered it (kinda dumb but hey, hype machine gonna hype). No one was remotely aware that they were getting a faulty product until after the fact. Add in the pretty atrocious support WB/Rocksteady offered and you have a good recipe for a shitstorm. Also, making the game work shouldn't even be remotely considered compensation.
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Oct 26, 2015 02:28
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Now that the game is going to have all the content that was missing, I don't really feel like playing it. I might get around to it at some point, but not anytime soon. Maybe my next upgrade. In like 3 or 4 years.
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Oct 26, 2015 02:45
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net cafe scandal posted:Badass! This guy is loving badass! This guy is a true give no fucks ice cold mofo! Scyantific posted:Ok, I'll bite. I bought the game day one and played through it when it was still busted and I am not particularly pleased that I bought a game that was broken but that doesn't mean I should just get free poo poo. I'm in the same boat as you are and I cannot understand your position. edit: Your position you didn't explain, to boot. You still didn't give me a reason, which is what I was asking for. I'm honestly confused here. CJacobs fucked around with this message at 03:24 on Oct 26, 2015 |
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Oct 26, 2015 03:16
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CJacobs posted:I bought the game day one and played through it when it was still busted and I am not particularly pleased that I bought a game that was broken but that doesn't mean I should just get free poo poo. I'm in the same boat as you are and I cannot understand your position. By and large when a video game company releases a defective product or suffers a significant downtime they attempt to do something for their buyers to retain fan goodwill. They are not obligated to do this but by not doing it they upset the fans who feel displeased and used, especially since other companies do do that and it sets an expectation. If you don't care, that is fine, but it is completely reasonable and legitimate for someone to go "well, WB didn't seem to care about their screwup, gently caress those guys." CJacobs posted:edit: Your position you didn't explain, to boot. You still didn't give me a reason, which is what I was asking for. I'm honestly confused here. Do you really not understand why a company releasing a defective product and then doing absolutely nothing to re-earn fan good will is met with a poor response? "Fixing the game" isn't a thing that earns good will when it takes six months.
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Oct 26, 2015 03:25
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I'll buy this when it's five dollars on Steam, or less than that on G2A.
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Oct 26, 2015 03:30
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ImpAtom posted:By and large when a video game company releases a defective product or suffers a significant downtime they attempt to do something for their buyers to retain fan goodwill. They are not obligated to do this but by not doing it they upset the fans who feel displeased and used, especially since other companies do do that and it sets an expectation. If you don't care, that is fine, but it is completely reasonable and legitimate for someone to go "well, WB didn't seem to care about their screwup, gently caress those guys." Yes but my point is that they obviously do care about their screwup since they're fixing it because of the big backlash in the first place. Why that isn't enough to satisfy you honestly makes no logical sense. How are they doing absolutely nothing to re-earn fan good will when they're fixing their mistake in the first place? Why don't they seem to care about their screwup if they've been putting out frequent updates on the specific things being patched? edit: And you're right, it has taken a pretty long time to get the game fixed but the length of time matters a whole lot less than the fact that they're actively doing something about it, and expecting anything past that just because of industry standards is seriously a fool's errand. CJacobs fucked around with this message at 03:40 on Oct 26, 2015 |
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Oct 26, 2015 03:38
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CJacobs posted:Yes but my point is that they obviously do care about their screwup since they're fixing it because of the big backlash in the first place. Why that isn't enough to satisfy you honestly makes no logical sense. How are they doing absolutely nothing to re-earn fan good will when they're fixing their mistake in the first place? Why don't they seem to care about their screwup if they've been putting out frequent updates on the specific things being patched? I am honestly bewildered how you do not get this. This is literally standard business practice. If my internet goes down my ISP credits me for the time it was down. If I order from grubhub.com and the food is late they offer a coupon to me. That is because 'doing the bare minimum' tends not to make people think highly of your company. It makes your company look bad. Companies want to look good to keep customers coming back to them.
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Oct 26, 2015 03:45
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Its awesome when you find a place on GrubHub and you know its only listed on the website as an error and you wont get your food if you order from there, so you can place an order and get an apolegetic call from a GrubHub rep with a five dollar coupon and a full refund. The man can't lock everything down. Theres always hope.
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Oct 26, 2015 03:48
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CJacobs posted:Yes but my point is that they obviously do care about their screwup since they're fixing it because of the big backlash in the first place. Why that isn't enough to satisfy you honestly makes no logical sense. How are they doing absolutely nothing to re-earn fan good will when they're fixing their mistake in the first place? Why don't they seem to care about their screwup if they've been putting out frequent updates on the specific things being patched? They're fixing it because the game was frankly unplayable and nobody would ever trust Rocksteady again if they didn't fix it (yes I know it wasn't Rocksteady who did the port, but it's their name attached to the product). Fixing the port so that PC players can play the game they paid 60 dollars for is the baseline and bare minimum of what they should be doing because it shouldn't have happened in the first place. The game shouldn't have been released in such a bad state that it had to be pulled off Steam. Acting like Rocksteady are being huge good guys for fixing it all is ridiculous. Of course they're fixing it, they HAVE to fix it. They literally don't have a PC release if they don't. But customers got jerked around for months and that's the kind of thing that deserves recompense and an apology. I didn't even buy the PC version and I think the PC folks are getting dicked over.
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Oct 26, 2015 04:03
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CJacobs posted:Yes but my point is that they obviously do care about their screwup since they're fixing it because of the big backlash in the first place. Why that isn't enough to satisfy you honestly makes no logical sense. How are they doing absolutely nothing to re-earn fan good will when they're fixing their mistake in the first place? Why don't they seem to care about their screwup if they've been putting out frequent updates on the specific things being patched? Hi, they put a product out for sale that didn't meet the bare minimum standards for sale 6 months before it was ready and charged people a premium price for it. Yes they should probably attempt to satisfy people. Not to mention the entire fact that while they pulled the game for sale relatively quickly, they left the season pass up for like a month after release, even though they weren't any where ready to distribute the content, despite what the Season Pass description said. Congratulations on supporting lovely business practices though!
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Oct 26, 2015 04:10
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CuwiKhons posted:They're fixing it because the game was frankly unplayable and nobody would ever trust Rocksteady again if they didn't fix it (yes I know it wasn't Rocksteady who did the port, but it's their name attached to the product). Fixing the port so that PC players can play the game they paid 60 dollars for is the baseline and bare minimum of what they should be doing because it shouldn't have happened in the first place. The game shouldn't have been released in such a bad state that it had to be pulled off Steam. Acting like Rocksteady are being huge good guys for fixing it all is ridiculous. Of course they're fixing it, they HAVE to fix it. They literally don't have a PC release if they don't. But customers got jerked around for months and that's the kind of thing that deserves recompense and an apology. ayn rand hand job posted:Hi, they put a product out for sale that didn't meet the bare minimum standards for sale 6 months before it was ready and charged people a premium price for it. Yes they should probably attempt to satisfy people. Fair enough. And obviously (at least I hoped it was obvious but from ImpAtom's posts apparently it wasn't) I don't think they should get off scot free for putting a game that doesn't work for most of its players up for sale.
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Oct 26, 2015 04:16
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net cafe scandal posted:Its awesome when you find a place on GrubHub and you know its only listed on the website as an error and you wont get your food if you order from there, so you can place an order and get an apolegetic call from a GrubHub rep with a five dollar coupon and a full refund. The man can't lock everything down. Theres always hope. I'm indifferent to getting any compensation from WB but I did want to say your pumpkin avatar is amazing and I just now noticed it.
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Oct 26, 2015 04:17
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Mr E posted:I'm indifferent to getting any compensation from WB but I did want to say your pumpkin avatar is amazing and I just now noticed it. Thanks man. A really nice guy in the Imp Zone made it for me to celebrate fallfeels.
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Oct 26, 2015 05:22
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They didnt fix poo poo the game still runs exactly the same.
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Oct 26, 2015 11:03
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I got this game cheaply enough on GMG a couple of weeks ago to break in my new computer. It runs great, and I kind of grew to like the batmobile stuff. I am now that fucker, the one who wanders into threads and tells people to get good and stop whining.
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Oct 26, 2015 11:44
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lol @ telling people not to expect anything special after buying the most busted AAA PC port launch of all time and "you should be happy it works at all."
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Oct 26, 2015 13:25
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Krazyface posted:I got this game cheaply enough on GMG a couple of weeks ago to break in my new computer. It runs great, and I kind of grew to like the batmobile stuff. I am now that fucker, the one who wanders into threads and tells people to get good and stop whining. I am pretty sure that getting good doesn't make the game run better! (Also I don't think people's complaints about the Batmobile was that it was too hard but I may be mistaken.)
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Oct 26, 2015 15:00
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Making the game work better, would be compensation. Making the game work, is not compensation. The difference is between buying a cookie and being given a cookie and a glass of milk. And buying a cookie and being given a pile of dough and being forced to watch them make the cookie over the course of several months.
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Oct 27, 2015 05:54
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I know the two games are not similar at all, but I keep looking at the Witcher 3 as a comparison. The game worked at launch, though it had its share of bugs. Since release, CD Projekt Red has released roughly a patch a month - sometimes just bug fixes, sometimes bigger or new content that they didn't have to release. They built enough trust that despite just experiencing the abortion that was the Arkham Knight release, I still felt it worthwhile to pay full price for the Witcher 3 Season Pass. And, lo and behold, it delivered the first piece of content on the date promised. There ARE bugs, but they've already released one patch since the expansion. That builds customer loyalty. I'm honestly baffled how a much bigger studio backed by a much bigger publisher couldn't A.) produce a decent product in the first place and B.) follow through with patches or new content on a more regular basis.
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Oct 27, 2015 23:10
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l33t b4c0n posted:I know the two games are not similar at all, but I keep looking at the Witcher 3 as a comparison. The game worked at launch, though it had its share of bugs. Since release, CD Projekt Red has released roughly a patch a month - sometimes just bug fixes, sometimes bigger or new content that they didn't have to release. They built enough trust that despite just experiencing the abortion that was the Arkham Knight release, I still felt it worthwhile to pay full price for the Witcher 3 Season Pass. And, lo and behold, it delivered the first piece of content on the date promised. There ARE bugs, but they've already released one patch since the expansion. That builds customer loyalty. Eh, to be fair, they did that on PS4/Bone, including requested stuff like the "all characters in challenge rooms" stuff. It doesn't excuse the PC fuckup at all mind.
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Oct 27, 2015 23:16
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I feel like doing that on other systems while the PC was still waiting for the initial game to be fixed was just rubbing salt in the wounds. I understand that if they didn't release any DLC for any systems, they'd be failing to fulfill the season pass for all their customers instead of just a third of them. But it still felt like a huge "gently caress you" to the PC customers. Honestly, they put themselves in a lovely situation by releasing it in that state.
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Oct 27, 2015 23:24
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l33t b4c0n posted:I feel like doing that on other systems while the PC was still waiting for the initial game to be fixed was just rubbing salt in the wounds. I understand that if they didn't release any DLC for any systems, they'd be failing to fulfill the season pass for all their customers instead of just a third of them. But it still felt like a huge "gently caress you" to the PC customers. Honestly, they put themselves in a lovely situation by releasing it in that state. I'd say you could say it in the opposite direction too though. It would be legitimately lovely to those other customers to not get their stuff at all just so PC players didn't feel slighted. It's kind of a no-win situation but at least this way they make some of their fanbase happy instead of none of them.
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Oct 27, 2015 23:28
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l33t b4c0n posted:I know the two games are not similar at all, but I keep looking at the Witcher 3 as a comparison. The game worked at launch, though it had its share of bugs. Since release, CD Projekt Red has released roughly a patch a month - sometimes just bug fixes, sometimes bigger or new content that they didn't have to release. They built enough trust that despite just experiencing the abortion that was the Arkham Knight release, I still felt it worthwhile to pay full price for the Witcher 3 Season Pass. And, lo and behold, it delivered the first piece of content on the date promised. There ARE bugs, but they've already released one patch since the expansion. That builds customer loyalty. CD Projekt Red has more employees than Rocksteady. The difference is that CD Projekt Red developed for PCs and ported to consoles while Rocksteady did the opposite, and by all accounts did not support the PC port much at all with time or effort. The Witcher 3 performs in such a way on consoles that I would never buy it. Not quite the disaster that Arkham Knight on PC was however.
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Oct 27, 2015 23:43
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Oh I don't disagree. If only this no-win situation could have been avoided by them somehow... Edit: Fair enough about CD Projekt Red. I guess I don't have the facts totally straight and it is comparing two unrelated things. I'll concede on that point.
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Oct 27, 2015 23:44
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Well poo poo, now I want to see CD Projekt Red do a Batman game.  After they put out Cyberpunk 2077, of course.
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Oct 27, 2015 23:50
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Capn Beeb posted:Well poo poo, now I want to see CD Projekt Red do a Batman game. I think at this point, 2077 is the release year for that game.
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Oct 28, 2015 12:37
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This game at least taught me to not buy a WB/Rocksteady game on PC ever again, so there's that.
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Oct 28, 2015 13:30
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Azubah posted:This game at least taught me to not buy a WB/Rocksteady game on PC ever again, so there's that. WB has not done a great job with PC releases this year. I guarantee I wont buy one at launch ever again.
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Oct 28, 2015 13:41
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This is a thingquote:We’re aware that a lot of fans here in the community are asking for the chance to play with Harley Quinn’s classic look from Batgirl: A Matter of Family, and others would like the chance to play as Red Hood in his uniform as the Arkham Knight. http://community.wbgames.com/t5/Batman-Arkham-Knight-General/VOTE-Final-Fan-requested-Skin-for-Batman-Arkham-Knight/td-p/846530 Is really that hard to enable those skins?
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Oct 28, 2015 17:10
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Dark_Tzitzimine posted:This is a thing That's the dumb thing about it, who cares if it doesn't make sense if they grapple around or whatever. It doesn't have to make sense if it's cool and fun.
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Oct 28, 2015 17:13
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This is just a pretty blatant attempt to build up interest prior to the relaunch. That is why they're like "if there is no interest we won't do it."
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Oct 28, 2015 17:14
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