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QuiteEasilyDone posted:I got quitcanned today. Shouldn't the ticket system log prove your story?
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Nov 24, 2015 23:51
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RFC2324 posted:It really is. 
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Nov 24, 2015 23:51
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QuiteEasilyDone posted:Long story short, I did not back down and was fired for insubordination. gently caress this week. Does anyone who uses that word know what it means?
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Nov 24, 2015 23:56
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mattfl posted:Guessing he hacked up one of these guys. Nah, he got a half-caf latte so I'm guessing it was a fancy espresso machine.
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Nov 24, 2015 23:59
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QuiteEasilyDone posted:I got quitcanned today. What state do you work in? Just want to make sure I'm not that client, cause I bitched to our sales rep when a ticket I put in was never followed up on.
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Nov 24, 2015 23:59
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GreenNight posted:What state do you work in? Just want to make sure I'm not that client, cause I bitched to our sales rep when a ticket I put in was never followed up on. You monster.
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Nov 25, 2015 00:00
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QuiteEasilyDone posted:I got quitcanned today. You might want to check your wife's phone records.
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Nov 25, 2015 00:08
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ymgve posted:Shouldn't the ticket system log prove your story? My ticket log ends at "Escalation requested" approximately 10 minutes before the end of my shift. Apparently I'm supposed to sit on it until the 30 minute mark regardless of all other circumstances like needing to catch a train home or be forced to take a cab. Thanks Ants posted:Does anyone who uses that word know what it means? Never. EDIT: spog posted:You might want to check your wife's phone records. I don't have a wife, nor kids. QuiteEasilyDone fucked around with this message at 00:23 on Nov 25, 2015 |
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Nov 25, 2015 00:09
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ticket comes in "X is down, this is affecting production, we need this done asap" *assigns ticket to engineering* "5 minutes later - WE HAVE LOST A X DOLLARS WE NEED AN UPDATE" ok guy
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Nov 25, 2015 00:11
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also today lots of tickets come in SKYPE CRASHING cool did you see the IT comm we sent out to the whole company and also the big red letters at the top of the ticketing system that say we know X patch broke stuff, dont make another ticket follow Y ticket but yea, everyone file a ticket
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Nov 25, 2015 00:13
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Eonwe posted:ticket comes in I love this. I always reply Update: Issue is ongoing, resolutions are forthcoming. ETA: Unknown.
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Nov 25, 2015 00:22
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QuiteEasilyDone posted:I got quitcanned today.  into what hopefully is a less stupid place.
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Nov 25, 2015 00:34
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QuiteEasilyDone posted:I got quitcanned today. I've never been fired*, but when I inevitably do, it's gonna be something like this. * I was "fired" when I gave my boss the ultimatum of returning me to full-time hours or letting me go. Inspector_666 fucked around with this message at 01:31 on Nov 25, 2015 |
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Nov 25, 2015 01:27
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A laptop came in. User said the machine was display text oddly upon bootup, which they confirmed by sending me a picture. No big deal, laptop is within warranty so we'll just forward it on to the manufacturer when we get it in and they'll sort it out for us no problem.  Looks good so far, guys!  "Yeah let's just stuff it in a USPS box with air bubble filler protecting only the bottom of the machine, what could possibly go wrong!" 
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Nov 25, 2015 01:50
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Sheep posted:A laptop came in. So what you're saying is "It was like that when I got it"? Yeah, right 
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Nov 25, 2015 03:36
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I've got a stack of old Vista machines in the corner if I need to channel some rage, actually 
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Nov 25, 2015 04:43
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A QA position opened up Someone slipped and submitted a resume + cover letter. 
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Nov 25, 2015 04:58
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GreenBuckanneer posted:A QA position opened up Good luck!
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Nov 25, 2015 07:04
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Judge Schnoopy posted:All Mr.Coffee's come with built in botnets that hijack Keurigs on the same network and force the lcd screens to read "gently caress you" I looked up the tech manual to our coffee maker to see if I could do this, but sadly there's no option to change the display messages. I can, however: - block certain products from being brewed - increase/decrease the percentage of water used while making coffee - view how many times a product has been made (I had a minor  when we hit 20k total)I didn't want to be too much of an rear end in a top hat to most of the company though, so I just changed the display language every day for a week.
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Nov 25, 2015 09:19
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Merijn posted:I looked up the tech manual to our coffee maker to see if I could do this, but sadly there's no option to change the display messages. I can, however: I have to ask why anyone would want that feature.
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Nov 25, 2015 09:57
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spog posted:I have to ask why anyone would want that feature. gently caress anyone who wants decaf
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Nov 25, 2015 10:06
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Merijn posted:I didn't want to be too much of an rear end in a top hat to most of the company though, so I just changed the display language every day for a week. -------------------- INSERT COIN CREDITS: 0 --------------------
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Nov 25, 2015 10:51
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Today a digger-driver learned it's a bad idea to ignore the orange "Fiber cable below this ribbon"-ribbons that are located 1 meter above said fiber cables. Not to mention the fact that they're required by law to request schematics with cable and pipe locations from the municipality before they start digging. The end result is: One school without any access to phones or data lines. One digger-driver being fined for ignoring warning lables (good thing it wasn't gas or power). One company being fined for not requesting schematics. The same company getting the bill for restoring a broken fiber connection at Emergency Callout rates.
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Nov 25, 2015 11:46
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That's like 30k before fines. Hope you have enough slack in the late me to make the repair!
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Nov 25, 2015 11:53
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Can't they just splice in new fiber?
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Nov 25, 2015 15:31
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bobmarleysghost posted:Can't they just splice in new fiber? 3rd party fucks up due to negligence? Nail 'em to the loving wall.
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Nov 25, 2015 15:34
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bobmarleysghost posted:Can't they just splice in new fiber?
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Nov 25, 2015 16:07
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bobmarleysghost posted:Can't they just splice in new fiber? Depends how they broke it. If they're using a backhoe they could have pulled up a good 10 meters of wire before it snapped, meaning you could have breaks elsewhere on the line.
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Nov 25, 2015 16:13
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spog posted:I have to ask why anyone would want that feature. Maybe it has an Irish coffee option. Or because Mormons.
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Nov 25, 2015 16:28
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spog posted:I have to ask why anyone would want that feature. Petty office revenge.
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Nov 25, 2015 16:40
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I recently setup a DMARC policy on our domain... I had to laugh when I saw AOL's DMARC reports come in for the first time: 
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Nov 25, 2015 16:46
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Judge Schnoopy posted:Depends how they broke it. If they're using a backhoe they could have pulled up a good 10 meters of wire before it snapped, meaning you could have breaks elsewhere on the line. To expand on that, it's basically a question of if they sliced the line or tore the line. Slicing is clean and means that there probably wasn't much collateral damage. Tearing leaves jagged edges and causes stress on both sides of the line which could make the fiber shatter. Kurieg fucked around with this message at 17:03 on Nov 25, 2015 |
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Nov 25, 2015 17:01
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Haha, I still get discrepancy reports emailed to me, and apparently this morning the production crew played "unplug random servers for whatever reason" again.
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Nov 25, 2015 17:43
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larchesdanrew posted:Haha, I still get discrepancy reports emailed to me, and apparently this morning the production crew played "unplug random servers for whatever reason" again.
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Nov 25, 2015 17:47
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A ticket came in. ...Via the radio. Haha, I was driving to work and the DJ on the college radio station asked if anyone with Apple experience could call in about her stuck volume control. Can't even listen to my twee indie rock without someone hitting me up for IT support.
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Nov 25, 2015 17:51
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larchesdanrew posted:Haha, I still get discrepancy reports emailed to me, and apparently this morning the production crew played "unplug random servers for whatever reason" again. So have you seen any correspondence throwing you under the bus yet?
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Nov 25, 2015 17:57
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larchesdanrew posted:I didn't mean for that to sound so melodramatic. I still have two more pages left over and I want to contribute to something that'll help you out, man. My dad's a divorce attorney here in Jersey, since retired, and I grew up hearing all the horror stories. Good on you for wanting to be in the picture for your kids. Be active, but for the love of God set yourself up in an apartment closer to a major metro area with better job markets. It's tough to ask for help, even tougher to accept it. Let us help you, amigo.
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Nov 25, 2015 18:50
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larchesdanrew posted:Haha, I still get discrepancy reports emailed to me, and apparently this morning the production crew played "unplug random servers for whatever reason" again. Glad to see you're still getting Severity 1 tickets assigned to you.
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Nov 25, 2015 20:35
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Eonwe posted:also today Collateral Damage posted:I'm kind of sad that printers nowadays have big graphical touch displays that you can't easily modify the message on. Back when the fanciest printers we had were Laserjets with 20x4 alphanumerical displays I used to make them read
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Nov 25, 2015 21:27
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Knormal posted:In the past we had some of the higher-ups tell us that whenever there was a major event like a server outage they wanted the Helpdesk to open a new ticket for everyone who called, rather than just pass on that it was a known issue covered by ticket number xxxx. This was somehow supposed to give better metrics that something major happened, but sometimes resulting in groups getting hundreds of tickets if a major network drive or the VMWare system went down. The group would then of course have to spend a lot of time after actually fixing the issue closing the tickets. Fortunately those higher-ups aren't around anymore. Our company does this to help track the number of calls on an issue (we're an MSP so it obviously matters). What our helpdesk will do is, once it is realized it's an issue (usually after 5-10 call) they will create a problem ticket and then link every individual incident ticket to that problem ticket, the incidents get closed as soon as they are linked to the problem, helps with issue tracking/metrics and it's pretty easy, all of 45 seconds for whomever is on the phone to link + close ticket. Our company also rolled their own ticketing system and it's pretty loving good, so the same thing might not be as easy in remedy or whatever your ticket system flavor is.
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Nov 25, 2015 21:31
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