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That is better than I could have hoped the story would have been. In the NOC I used to work in if you locked yourself out you just pulled a tile on the raised floor and crawled under the floor into the NOC. It was magic!
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Nov 25, 2015 20:42
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I feel like this is a good time to reminisce. I worked in a glass fabrication factory out of high school and through college. One of the things they did was to temper glass. A giant electric furnace with a conveyor belt running through it. Towards the end were giant blowers that cooled the glass down. But there's a problem when cooling glass down quickly. Sometimes it explodes. So a dude had to stand there, behind a sheet of plexiglass, in a fireproof suit, and be ready to rake out broken glass so the entire run wasn't ruined. Next to him, behind that protective plexiglass, was a PC I was responsible for. It broke down regularly. When tempering glass, you get this fine black soot. Normally, nobody notices it, probably just gives you cancer or something. But a PC sucks it up. There must have been some elctro-static thing going on with that dust because whenever I cracked open a box, it was full, top to bottom, with soot. A 1-year lifespan on a new PC was considered good. This was before the days of optical mice. We bought those by the case and just replaced them all the time. There was a lot of automated machinery. Look at a multi-pane window. See the piece of aluminum between the panes of glass? We had a machine that would extrude, bend, and cut it. For some reason that I'll never understand, they had me, a freshman in college, write the software to control that. Controlling everything else was SCADA network controlled by a PC in the maintenance guy's office. At least once a month I had to fix that PC. Usually deleting MEGABYTES of porn. (hey, that was a lot then) The "Servers" were a bunch of desktops sitting on shelves in a full sized rack cabinet. Thankfully, we had proper ventilation there. Oh, also, it was a token ring network.
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Nov 25, 2015 21:02
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Mandate from the CEO: We will be a digital office! We will use software and be agile and drag our lovely staff into the 21st century! A noble goal. Good luck to us. Meanwhile my boss is getting flack that there a too many staff in the IT Department. 2 FTE and one part timer (a designer/social media person). I guess with all our savvy, 22st century digital staff, we won't need IT support anymore. What's that in my ticket queue? Someone is trying to send 400mb over email? Again? Digital!
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Nov 25, 2015 21:06
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Bob Morales posted:Ladies and gentlemen! Our 'server' room! At my first job they had put a box fan in the room's vent to push the hot air out. I'm sure everyone else in the building appreciated their cleverness when we pushed hot air and ozone back into the fresh air vent.
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Nov 25, 2015 21:39
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Swink posted:Mandate from the CEO: We will be a digital office! We will use software and be agile and drag our lovely staff into the 21st century! But with office 365 and onedrive! It will automatically convert the attachment and share it using onedrive! (This does not work).
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Nov 25, 2015 21:39
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We bought 365 recently. Imagine my disappointment when I realized onedrive was garbage.
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Nov 25, 2015 21:42
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Hoarders are the worst kind of people. Our storage is a complete mess with random patches, installation files for software from times long gone, files named "backup files.zip", "backup files~.zip", "backup!!.zip" and documentation for devices that haven't been in use for years. But everytime I suggest cleaning up I'm being shot down because, hey, it's totally possible that we need those Office 2003 setup files again. Example from today: Me: Hey, there's 10 GB of old patches for our clinical application, they are useless, we should delete them. Coworker, getting visibly anxious: Hmm, I don't know, maybe we will need them again. Me: We won't, those patches don't even work with the current version. Coworker: Wait, let me save them to my local drive, just in case. You never know! And anyway, we have enough free storage space, I don't think we should be deleting anything, so just leave it as is. How do you convince those people to let go? Not an option: Just deleting the files. They will restore them from backup and tell me that I should never delete anything without talking to them first.
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Nov 25, 2015 21:43
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hazzlebarth posted:Hoarders are the worst kind of people. If you've got plenty of storage, just start an "old poo poo that will never, ever be used again" folder. Call it "Storage Archive." Dump all that poo poo into it so it's out of your way, but you're not deleting any of it to keep them happy.
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Nov 25, 2015 21:51
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Then when you need space and they're not looking, run a script which keeps the file names but deletes the content.
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Nov 25, 2015 21:58
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And then if they ever try to open any of it, tell them it's because it's too old to be compatible with the current system.
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Nov 25, 2015 22:10
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My apologies if this was covered in the past, but I didn't see it in the past few pages and I could stand to use some feedback: Does anyone else have a job where they're salaried and yet they have to meticulously track how much time they spend on tickets? I'm a DevOps Engineer in a 99.99% Linux environment, I know how to do all that that entails, yet I get a finger wagged at me, once even going back over past tickets and trying to remember how much time I spent on stuff because "you didn't log enough." Am I wrong for wishing that whomever came up with hour tracking in JIRA gets the angriest form of rear end cancer that the pantheon of Deities can muster, or should I start listening more closely to the recruiters who call me alllll the drat time here in trash-strewn NYC?
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Nov 25, 2015 22:53
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CHEF!!! posted:My apologies if this was covered in the past, but I didn't see it in the past few pages and I could stand to use some feedback:
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Nov 25, 2015 22:55
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Bob Morales posted:Ladies and gentlemen! Our 'server' room! Fuckin lol that your security system consists of a thin air filter large enough for any person to climb through. Dare I ask what the poking stick is for next to the door?
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Nov 25, 2015 22:58
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anthonypants posted:Time tracking can be really good if your direct management wants to convince upper management to hire more people, but I've personally never ever seen that happen. The only time I've convinced management to hire more staff, it took a Word document full of bulletpoint "these are the projects we need help with". Even though we have Jira, time tracking, etc - all they wanted was a Word document. Basically, I think it boils down to trust and "either they will and documentation needed is minimal, or they wont - in which case no amount of documentation will matter".
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Nov 25, 2015 22:59
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Dick Trauma posted:Consider it taken care of."  Thanks for the help! It's great to have support when we have to handle issues like these.
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Nov 25, 2015 23:06
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So MS starts spamming one of my client's with the Office 2016 upgrade as they start pushing it. Fine, let's upgrade. Install 2016 on half the workstations and find out, lo and behold, it broke something. Specifically there is a shared calendar that can no longer be searched; it crashes Outlook. Ticket now open with MS and I get to sit here waving my dick until they respond. Sigh.
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Nov 25, 2015 23:20
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CHEF!!! posted:My apologies if this was covered in the past, but I didn't see it in the past few pages and I could stand to use some feedback: I am salaried, but have a schedule I have to adhere to and my time is tracked on the tickets I work. Of course I am dedicated to a specific customer, and they often call me to chat or run something by me, and it is hard to fit that into our ticketing system, but somehow I find a way to get my time attached to tickets. And every place I have been that did metrics just had metrics that told a story of how understaffed we were. First they want to track stuff, and then the see that folks are 80% utilized so they decide to cut staff by 10-20% and drive 100% utilization. Then folks get overloaded when someone is out sick or on vacation and realize there is no time for training, so more leave, and at a certain point you are at 2/3rds the staff you had with the same workload, and there is grumbling and management gets concerned and looks at the numbers and thinks "we are down a lot of people, I'm totally gonna get my bonus for keeping under budget!$$$!" and nothing ever happens and I leave.
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Nov 25, 2015 23:55
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Judge Schnoopy posted:Fuckin lol that your security system consists of a thin air filter large enough for any person to climb through. Dare I ask what the poking stick is for next to the door? Practicing bo staff skills Up until a few months ago we couldn't even lock that door We had a customers  running around in there
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Nov 26, 2015 00:56
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CHEF!!! posted:or should I start listening more closely to the recruiters who call me alllll the drat time here in trash-strewn NYC? Yes. Just remember that you're screening them too, the good ones will understand and work with your skill set, and yes they do exist.
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Nov 26, 2015 01:36
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Bob Morales posted:Ladies and gentlemen! Our 'server' room! Looks like it was originally made to let cats in. Dick Trauma, are you still at the same job with the crazy CEO assistant/Reek?
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Nov 26, 2015 02:02
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Today I was told my presentation on SAML Token was great but it wasn't very "sexy". How the hell am I suppose to respond to this?
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Nov 26, 2015 02:06
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Tab8715 posted:Today I was told my presentation on SAML Token was great but it wasn't very "sexy". Strippers and blackjack.
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Nov 26, 2015 02:11
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Tab8715 posted:Today I was told my presentation on SAML Token was great but it wasn't very "sexy". Clearly you didn't use enough buzzwords.
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Nov 26, 2015 02:21
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Bob Morales posted:Ladies and gentlemen! Our 'server' room! 
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Nov 26, 2015 03:03
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Tab8715 posted:Today I was told my presentation on SAML Token was great but it wasn't very "sexy". Tell him you're flattered, but not interested.
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Nov 26, 2015 03:04
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One of these is the fan in my server room: It actually works pretty well, given that it's only two servers and enough networking equipment to support ~100 ports.
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Nov 26, 2015 03:56
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I have a piano and a bunch of stacked up boxes in one of my server rooms... I had to get into it a couple weeks ago to check on something, and I had to move all that poo poo out of the way. Apparently it's all being donated, but they don't want to store it anywhere else (like the music room) until then.
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Nov 26, 2015 17:05
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Collateral Damage posted:Then when you need space and they're not looking, run a script which keeps the file names but deletes the content. robocopy $src $dest /CREATE /MOV /E
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Nov 26, 2015 18:28
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Dick Trauma posted:
So the VP of HR, the one that was a complete rear end in a top hat to you during the office manager debacle, got canned? Is everyone there just an rear end in a top hat and getting fired soon? Either that or everyone you have an altercation with gets fired. Maybe you have a guardian C level in there.
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Nov 26, 2015 21:06
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Maybe dick trauma is a real life George Costanza.
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Nov 27, 2015 00:32
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Bigass Moth posted:Maybe dick trauma is a real life George Costanza. That seems more like the office manager than anyone there. Not great at his job but he keeps getting attaboys even when he explodes in rage.
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Nov 27, 2015 00:42
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ptier posted:Maybe you have a guardian C level in there. That's a lovely dream.  I haven't felt protected at a job since my retail gig back in the 1980s. I felt like the store managers had my back not just because my success made their job easier but because I was a part of their team. They wanted me to do well. A few times they went to bat for me and I never forgot. Since then I've become disposable by pretty much everyone. Some sort of problem? Eh, just throw Trauma away. Communicating is too much bother. Talking to the VP of accounting apparently Monday is the deadline for budgets. I sent my boss the presentations she asked for but she never replied. I'd also emailed her an updated quote she specifically requested and she never replied. I resent it to her last week asking if I could get the work scheduled. No reply. She has my initial budget so that's better than nothing I guess. But it would be nice to be part of the process. Like being notified when budgets are due, if they have a preferred format, a revision and approval process, that sort of thing. I have no idea what the next step is due to the persistent silence from my boss. Maybe there is no next step. Maybe she just crosses out what she doesn't like. Maybe I don't work off of the budget at all and it's just some sort of exercise. Who knows? Most of my emails to bosses over the last few years don't get replies. Just straight into the memory hole, even if it's about something they requested from me. I'm weary of working for people who refuse to communicate until they're angry about something. Don't acknowledge me when we pass in the corridor, don't return my calls, don't respond to my emails. How am I supposed to not feel invisible? Dick Trauma fucked around with this message at 03:21 on Nov 27, 2015 |
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Nov 27, 2015 03:19
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CHEF!!! posted:Does anyone else have a job where they're salaried and yet they have to meticulously track how much time they spend on tickets? It sucks a lot, especially when you're busy or when you get behind on it, but a good business will use time tracking for more than just trying to breathe down your neck. If you're in support it's a good way to point out areas in which you're spending too much time and that might require some company-wide awareness. If you're in development it's a way to track areas of the system that are hotspots and might need more proactive bug-fixing rather than reactive. If you're in managed services or projects it helps track whether your client's trying to get away with more work than they've paid for. I've been in a few places and they've never complained about the time I'm logging, they've just used it to identify trends.
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Nov 27, 2015 03:36
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DT, what you're supposed to do is develop an armor of indifference and shield of minor disdain. Then use it to bash people over the head and explode into a full-blown tantrum like a man-child. Then, and only then, will they respect you.
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Nov 27, 2015 12:26
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I think I'm on the wrong planet.
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Nov 27, 2015 14:42
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Solution is in the thread title: you need to yell more. Your lack of erratic outbursts shows your inability to participate in the company culture and be a team player who really cares the company.
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Nov 27, 2015 15:03
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Sheep posted:Solution is in the thread title: you need to yell more. Your lack of erratic outbursts shows your inability to participate in the company culture and be a team player who really cares the company. They tried to rope me into a teambuilding exercise today, but wouldn't you know it I'm terribly busy every time I was reminded to do it, and whoops forgot to do it altogether come quitting time  .Note to self; if offered Kool-Aid at work, do not drink it.
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Nov 27, 2015 15:10
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Stelas posted:It sucks a lot, especially when you're busy or when you get behind on it, but a good business will use time tracking for more than just trying to breathe down your neck. If you're in support it's a good way to point out areas in which you're spending too much time and that might require some company-wide awareness. If you're in development it's a way to track areas of the system that are hotspots and might need more proactive bug-fixing rather than reactive. If you're in managed services or projects it helps track whether your client's trying to get away with more work than they've paid for. I understand the need to track hours for purposes of capitalization, etc., but I've never worked anywhere that some idiot manager doesn't try to use hours tracked to get after someone. "This feature took 40 hours to complete, what were you doing that whole time?" Or the old classic, "You only tracked 30 hours this week. What were you doing the other 10 hours you were supposed to be at work?" In meetings getting asked stupid questions like that, dipshit. At my current job, I was here like a day when a project manager tried to get after one of the devs about hours worked and listed off how many hours everyone had logged on his project. Granted, they're barely a year into switching the entire company from lovely waterfall to an agile process, and the PM group has been knuckle dragging themselves through the changes, apparently. But it was a harrowing experience and I was questioning if I had made the right choice in accepting the offer, and my whole team was like, "Yeah, we don't know what the heck that was. Just ignore it."
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Nov 27, 2015 16:27
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Sheep posted:Solution is in the thread title: you need to yell more. Your lack of erratic outbursts shows your inability to participate in the company culture and be a team player who really cares the company. Assholes get better customer service than nice people.
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Nov 27, 2015 16:29
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Finster Dexter posted:Assholes get better customer service than nice people. They only appear to get better customer service. The polite customer may end up waiting five minutes longer than the fuckstick who yells at the waiter, but they're way less likely to get jizz instead of salad dressing.
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Nov 27, 2015 16:35
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