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poo poo that's pissing me off: I'm still at work right now. 12:23am, on a Friday night/Saturday morning. I'm moving tomorrow. Why? An attorney doesn't get his poo poo done on time. Of course, he was saying "oh, let's get everything done on this ahead of time so we won't be here late." He shows up in the office maybe three or four days out of the last month... and asks me for help with something a couple of days ago which indicates he hasn't had VPN access for three weeks. The two associates working on the filing with him can't get him to do poo poo until day-of. This poo poo is completely unnecessary. On the bright side, already talking to a recruiter about jumping ship, hopefully get an interview scheduled next week... EDIT: And now it's 12:45, and the attorney who hosed all this up has decided he can go home. It's just the two associates, the legal assistant, and me, e-filing specialist who has to stay. Ham Equity fucked around with this message at 09:49 on Dec 5, 2015 |
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Dec 5, 2015 09:28
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Has Don died from some sort of high blood pressure related complication yet?
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Dec 5, 2015 13:03
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7AM calls on Saturday mornings woo! At least our service disruption that has been ongoing since September is being fixed.
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Dec 5, 2015 13:10
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I've had a case open with Sonicwall for 2.5 months now about OSPF problems which I really don't think they are capable of diagnosing let alone resolving. The guy assigned to our case has been trying for two weeks to get someone in his own company to take an escalation. It would be depressing if we didn't already have replacements lined up and our legal team weren't working in the background on recovering all of the costs we have sunk into dealing with this. Anyone here had multi-year tickets? Wasn't there a 3Par story from a while back?
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Dec 5, 2015 13:29
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Thanks Ants posted:Anyone here had multi-year tickets? Wasn't there a 3Par story from a while back? I have a few nagios-related projects kicking around my queue that are coming up on the 16 month mark.
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Dec 5, 2015 15:31
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Thanks Ants posted:Has Don died from some sort of high blood pressure related complication yet? Not that I know of. My current job is actually a block from that office and Ive peeked in a few times and didn't see him. If you GIS his name you get a weird photoshoot of him in a field of flowers which I guess is his linked in profile. Can I link that or is it too much doxxing?
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Dec 5, 2015 15:58
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Thanks Ants posted:I've had a case open with Sonicwall for 2.5 months now about OSPF problems which I really don't think they are capable of diagnosing let alone resolving. The guy assigned to our case has been trying for two weeks to get someone in his own company to take an escalation. It would be depressing if we didn't already have replacements lined up and our legal team weren't working in the background on recovering all of the costs we have sunk into dealing with this. I had a ticket assigned to me a bit ago that is older than my employment with my company 5+ years and counting, it's gone through 4 different people before me, and it's going to get assigned to whoever else once I leave because it's so low priority (errors messages about a DB login that don't actually affect anything) and the vendor is unable to figure it out either.
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Dec 5, 2015 15:59
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SIR FAT JONY IVES posted:Can I link that or is it too much doxxing? Probably doxxing since you can reverse image search and bam! Name.
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Dec 5, 2015 17:59
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Migishu posted:Probably doxxing since you can reverse image search and bam! Name. The stories are better when I can imagine him as some slavering, hunched-over troll anyway.
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Dec 5, 2015 18:45
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Thanatosian posted:poo poo that's pissing me off: I'm still at work right now. 12:23am, on a Friday night/Saturday morning. I'm moving tomorrow. If you don't get compensation time off (free day off Monday or whatever) for staying 8 hours past your shift, your company is ripping you off and best of luck finding a new job. Working overtime to fix somebody else's mistake with no compensation is dumb as hell
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Dec 5, 2015 18:58
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So those of us taking front line calls are being made to be available. This with a major outage to where our ticketing system is unreachable, and external Web and email access is down. Basically much of what we need to do or job and to help people is unusable while we're supposed to help people...
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Dec 5, 2015 21:49
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Lightning Jim posted:So those of us taking front line calls are being made to be available. This with a major outage to where our ticketing system is unreachable, and external Web and email access is down. And Lync and virtually any method of escalation.
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Dec 5, 2015 22:25
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Have you considered hiring a hit man for this Don guy? It isn't really all that expensive. e: never mind, past tense.
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Dec 5, 2015 23:40
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Potato Salad posted:Have you considered hiring a hit man for this Don guy? I haven't seen Don for four years now. But yes, I feel like I could explain to a jury why I killed him and they'd understand.
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Dec 6, 2015 03:40
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To DT, maybe a car analogy will work. "Look, you're saying that your BMW's engine light is on and it's having trouble starting in the morning. You need to bring the thing in, have a proper mechanic look at it, and spend a few minutes listening when they tell you to stop doing <thing> that was causing the engine issue. Maybe you were half-dropping the transmission or whatever. While it's in the shop for a day, have a loaner: it's a nice BMW from last year." Then give him a new laptop pre-configured. Just an idea: I'm obviously not in your shoes. I will say that IT is strange. If someone who doesn't know what the gently caress they're doing tries to help, they're a hero, but if someone from IT shows up they're treated like the help. I'd love to call some Director of Finance some day and be like, "Hey, I noticed Janice from accounting was out this week, but don't worry: I closed out the fiscal month for her."
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Dec 6, 2015 04:46
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How the gently caress do the Don's of the world continue to have jobs? I've never felt like I've had any leeway in any job I've had to show anger or treat people that way.
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Dec 6, 2015 04:54
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Incriminating photos?
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Dec 6, 2015 05:38
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Ynglaur posted:To DT, maybe a car analogy will work. "Look, you're saying that your BMW's engine light is on and it's having trouble starting in the morning. You need to bring the thing in, have a proper mechanic look at it, and spend a few minutes listening when they tell you to stop doing <thing> that was causing the engine issue. Maybe you were half-dropping the transmission or whatever. While it's in the shop for a day, have a loaner: it's a nice BMW from last year." Yeah but Janice don't give a gently caress.
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Dec 6, 2015 10:54
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skooma512 posted:How the gently caress do the Don's of the world continue to have jobs? Would you want to be the guy telling him he's fired?
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Dec 6, 2015 11:07
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Judge Schnoopy posted:If you don't get compensation time off (free day off Monday or whatever) for staying 8 hours past your shift, your company is ripping you off and best of luck finding a new job. I'm hourly, thank god. If I were exempt, I probably would have burned the office to the ground. poo poo pissing me off right now: internet guy just came by my new apartment to do an install, discovered there was no key in the lockbox for the network closet, and the property managers aren't available. No internet for me until Wednesday. 
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Dec 6, 2015 20:04
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Looks like the new DBA manager is going to be one of those people who hides behind procedures at all costs. We have a production database outage. The fix is agreed to by all people in infrastructure and the DBAs. Until this happens, DB is down. When it happens, DB is up. Even my director (who is the DBA manager's boss, interestingly...) is like, we need to get this change into production and restore services. DBA manager is like, we need this change to come from engineering and we need a TFS ticket and we need QA to run this through regression and to stage this in UAT and blah blah blah. Yeah, I get it. That's how code release is done. This isn't that. This is "the thing is down, stop the bleeding". But nope, it's still down. Still down. Still down.
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Dec 7, 2015 02:17
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MC Fruit Stripe posted:Looks like the new DBA manager is going to be one of those people who hides behind procedures at all costs. We have a production database outage. The fix is agreed to by all people in infrastructure and the DBAs. Until this happens, DB is down. When it happens, DB is up. Even my director (who is the DBA manager's boss, interestingly...) is like, we need to get this change into production and restore services. I don't know the scope of your operations or the extent of the issue, but there is a place for procedures, even slavishly, during an outage. Questions I'd ask in his place include: Has the change been tested at all? How we know this will work? Will this break anything else? Do we run the risk of creating more problems if we just rush this out ASAP because stuff is down?
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Dec 7, 2015 02:35
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The DBA Manager is doing the right thing, there are no Cowboys in IT.
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Dec 7, 2015 03:13
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Tab8715 posted:The DBA Manager is doing the right thing, there are no Cowboys in IT. This is correct. All too often quick fixes that are "oh, just get it working we'll look at it later" never get looked at, and then two years later you are basically flying on something made from hopes and dreams.
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Dec 7, 2015 03:22
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Annoying: Got called in on Saturday to work on something our exchange consultant mis-configured when he set up our cluster a month or so ago. Killed the whole afternoon but at least we could work from the Sr Sysadmin's house and he has a well stocked beer fridge. Not annoying: I'm salaried/exempt and didn't expect anything other than an attaboy but happily woke up this morning to an email offering Monday off for helping on Saturday. This is how its supposed to work, right?
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Dec 7, 2015 03:29
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Boogalo posted:Annoying: Got called in on Saturday to work on something our exchange consultant mis-configured when he set up our cluster a month or so ago. Killed the whole afternoon but at least we could work from the Sr Sysadmin's house and he has a well stocked beer fridge. Yes.
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Dec 7, 2015 03:50
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Boogalo posted:Annoying: Got called in on Saturday to work on something our exchange consultant mis-configured when he set up our cluster a month or so ago. Killed the whole afternoon but at least we could work from the Sr Sysadmin's house and he has a well stocked beer fridge. I'm stuck on a conference chat starting at 9pm for a client. It's unscheduled, and I find out about it just a couple hours ago. This sort of thing is in my job description, but happens so rarely, I don't mind helping out a client trying to solve a problem. My PM tells me don't help them, but not until 930 when I'm already talking to them for a half hour. Am I supposed to just drop off and bail?
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Dec 7, 2015 03:52
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Tab8715 posted:The DBA Manager is doing the right thing, there are no Cowboys in IT. That, or there are way too many goddamn cowboys in IT. I'm one of 'em, and it's been no-joke a serious challenge to come out of it in a team that has kinda always gone without serious change management and established communication / request processes further than "send an email."
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Dec 7, 2015 04:03
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Boogalo posted:Annoying: Got called in on Saturday to work on something our exchange consultant mis-configured when he set up our cluster a month or so ago. Killed the whole afternoon but at least we could work from the Sr Sysadmin's house and he has a well stocked beer fridge. Lol that was the final straw for me at *space. I was told that on call meant no alcohol, 5 minutes away from computer and even if I was called to work at night I still had to show up on time the next day. All unpaid of course. Treat rackers like friends and family my rear end. That went out the window years ago. They did not pay enough to put up with that bullshit anymore.
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Dec 7, 2015 04:23
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Jag, what was your past RS position? Of course, you won't get OT if you're salaried but you should at the very least get comp time off. Come in late or leave early.
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Dec 7, 2015 04:29
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Tab8715 posted:Of course, you won't get OT if you're salaried but you should at the very least get comp time off. Come in late or leave early. I'm salaried non-exempt, two jobs in a row now. I haven't even asked for it, so it's definitely doable.
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Dec 7, 2015 04:30
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Tab8715 posted:Jag, what was your past RS position? Sys engineer 4. And nope. Was told by HR that my shift was my shift and I had to be there on time no matter what. I'm just past the year period now since I left. Unfortunately I think people can track me by this username so the best stories will stay secret but I'll start letting some of the funnier ones out soon.
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Dec 7, 2015 05:02
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Here's a good one and I think it's been long enough for it. DNS. So complex apparently they outsourced to I believe thought works the new dns control panel. We were switching from named to tiny dns for the sql back end. First thing is of course import all the zone files from flat txt to sql. I guess and in true thought works style they'd reuse some of their existing code. This code apparently saw everything that could be a tld as a tld and would drop a period after it. So all customers who had you know blah.uk.mydomain.com now had a broken blah.uk and it dropped off the mydomain.com. It was glorious. Every big enterprise company basically moved dns to in house or a real dns host that night. Later in a few years. Yes years. They finally finished the portal and it allowed negative ttls which of course broke the dns servers. To this day I'm sure there is still a cron job checking for negative ttls. Circa 2005/2006. Sorry if memory is not exactly correct.
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Dec 7, 2015 05:20
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Oh god they're flushing back. The memories. The adventures of Dante the dc tech start tomorrow.
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Dec 7, 2015 05:54
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Tab8715 posted:The DBA Manager is doing the right thing, there are no Cowboys in IT. It all depends on circumstances. All too often something is down because the process broke down before the outage and most likely the cause of the outage. I would say an outage isn't always the best time to be fighting the righteous fight of "I told you so".
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Dec 7, 2015 06:18
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Sickening posted:It all depends on circumstances. All too often something is down because the process broke down before the outage and most likely the cause of the outage. I would say an outage isn't always the best time to be fighting the righteous fight of "I told you so". This. Places I've worked at also include a mechanism called "break-fix", which lets you side step the usual change oversight to fix something that's on fire.
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Dec 7, 2015 06:27
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Sickening posted:It all depends on circumstances. All too often something is down because the process broke down before the outage and most likely the cause of the outage. I would say an outage isn't always the best time to be fighting the righteous fight of "I told you so". Yeah we do some pretty serious change management, but when poo poo is hosed, there's a special process (emergency technical/business change) that circumvents some of the early paperwork/process and lets you put stuff right into production. It still has to be approved by the domain owner (my team lead) and business owner, and when the change is requested on the portal it emails like 30 different people to let them know what's going on. Obviously someone could throw up a red flag if it looks too dangerous and we could put it through a quick QA cycle or something, but generally when it's an emergency, it's a loving emergency and poo poo needs fixed now, and the fix we are going to put in will either A) fix it or B) help narrow down what the fix will be, and my team lead or someone else would have thrown up a red flag if it looks too sketchy a fix. Once the change has been made, confirmed working/not breaking poo poo, proper documentation is done. There's a time for the whole ITIL change management process (or whatever ideology your company follows) and there's a time for the condensed STOP BLEEDING MONEY BECAUSE poo poo IS BROKEN process.
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Dec 7, 2015 14:44
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jaegerx posted:This code apparently saw everything that could be a tld as a tld and would drop a period after it. So all customers who had you know blah.uk.mydomain.com now had a broken blah.uk and it dropped off the mydomain.com.  Why would you even code something like that?I bet they had lots of fun every time new TLDs were announced, especially now that it's basically a free for all on TLDs.
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Dec 7, 2015 14:57
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MF_James posted:Yeah we do some pretty serious change management, but when poo poo is hosed, there's a special process (emergency technical/business change) that circumvents some of the early paperwork/process and lets you put stuff right into production. On the other hand, the new DBA doesn't want his first break / fix to be a clusterfuck and lose trust in his abilities straight off the bat. Especially if he's not familiar with all of the moving parts on the database I can totally agree with his approach of "lets do this poo poo right even if it means more downtime." I'm sure as time goes on and he's more comfortable with exactly what the database does for everybody he'll move a bit faster and maybe even shoot from the hip in true emergencies.
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Dec 7, 2015 16:29
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MC Fruit Stripe posted:Looks like the new DBA manager is going to be one of those people who hides behind procedures at all costs. We have a production database outage. The fix is agreed to by all people in infrastructure and the DBAs. Until this happens, DB is down. When it happens, DB is up. Even my director (who is the DBA manager's boss, interestingly...) is like, we need to get this change into production and restore services. Thank goodness this guy isn't in medicine. "Doctor, the patient's heart just stopped!" "Get me a thermometer. We need to check his vitals."
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Dec 7, 2015 16:45
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