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Sickening posted:How is it not valid? What specific details are you needing considering the small scope of services Zendesk provides. What directions of mail flow it's affecting, if it's limited to a specific region, if their system queues messages that haven't yet been parsed and added to the ticket database so we know if we need to dig through mail server logs and ask people to re-submit requests etc. Maybe say if they have gotten as far as identifying the cause, if they have a fix planned etc. "It's broken, welp" isn't much help. Edit: We ended up with 3 hours of "more info to follow". Compared to the service status that Office 365 manages to present there's a world of difference and can help in making the call as to whether you look to redirect support requests to a shared mailbox and try to reconcile it later or if you just sit it out. Thanks Ants fucked around with this message at 15:03 on Dec 17, 2015 |
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Dec 17, 2015 14:56
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My colleagues are children. Constant bickering and trying to shove work away. But 1 of them is just beyond lazy. I'll call him rick An example; A ticket comes in to place 6 monitors at some users desk (they were being upgraded to dual monitors) It comes in during the shift Rick. Rick can't pawn the ticket to anyone else. (We all do this kind of stuff by ourselves and tell him to take care of it himself unless he has some appointments or whatever. he doesn't have any excuse to get out of it) He tries to pawn it off to someone else. no one budges So during our weekly meeting, Rick brings this up and says that we aren't being helpful because we didn't want to help him place 6 monitors. So the meeting now becomes about how we aren't being very collegial towards him and it kinda escalates from that. I then said. it's just 6 monitors. It's nothing to cry about, if you can't do this. I'll take it over. It's absurd that you need 3 other people to help you with this. In the end 4 IT workers were placing 6 monitors. In the same amount of time it would have taken me by myself. Because guess what, Rick was doing nothing and just standing arround, chatting. Rick has been in IT for atleast 5 years. During Rick's 1st line shift, a ticket comes in to reset a user's password in our testing environment. He has shortcuts for the active directory, topdesk and all other stuff. So now he has to remote in to a server he apparently never goes in. He asks for help. Rick: Can you reset a user in the testing environment? Me: Kinda busy, can't you remote in? Rick: What? Me: open mstsc, click start and type in mstsc, press enter then enter the server name XX-XX-XX Rick: I can't do that, it's not working I walk over, show him how to do it, remote in to our testing dc and let him reset the user account. After we upgraded to a new vdi. his shortcuts stopped working. Our senior had to put them all in like he wanted. I can't comprehend this. At least 5 years in IT. This guy also tricked me into taking over a project for him. Rick: Hey Sefal. I have an appointment, but a guest is coming in soon, can you take him in and check what he wants. Me: Fine no prob. I can do that. So I recieve the quest. I note what he wants. I tell Rick what I discussed with the guest and tells me to take care of what I discussed with the guest. Rick's reasoning "I can't do what you discussed with him. I would have never agreed on that" . He managed to make that project my responsibility just by letting me recieve that guest. And do you know what I had to do for the quest. Patch a network cable and insert a power supply extender. . The guest was installing a flat screen tv connected to a thinclient, showing some sort of website I was involved in a project to make our 2 it departments 1. It was a succes I managed to do the 1st line for both applications and systems pretty easily. So now we had a meeting to discuss implementing this for all 1st line colleagues Rick stood his foot down and came with excuse after excuse to get out of doing the extra tickets. At one point he said Rick:. Sefal can do that because he only does 1st line tickets. Senior: Sefal has been very busy with projects for me. that's a very wrong image you have of him Senior 2: Sefal has also been very busy doing projects for me. That felt pretty good.
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Dec 17, 2015 16:06
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I'd love to hear the mother loving reasoning why this dialog box was never made re-sizable Even back in the Windows 95/98 days there were fifteen loving million models of HP printers. Inkjet Laserjet Officejet Deskjet Color Laserjet Buttjet
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Dec 17, 2015 16:22
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Bob Morales posted:I'd love to hear the mother loving reasoning why this dialog box was never made re-sizable Because you "have disk" and point it to E:\Drivers then point the computers to \\PrintServer\PrintFire No one thinks about that lovely window so MS has never changed it.
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Dec 17, 2015 16:27
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poo poo pissing me off: Support Creep. No, not the guy Sefal was talking about, but rather over time, the customer I support has expected us to support more and things, including stuff I have no experience or knowledge of. Of course my employer is basically saying 'just do it' and are not supplying training or anything. I am good at figuring stuff out, but it sucks because our clients are paying for and expect an expert. The worst part is they are now expecting support on the integration of custom 3rd party software with the things we do support. 3rd party software that is being put into production with very little testing, so I have been reduced to doing QA work in a live environment.
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Dec 17, 2015 16:32
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Isn't there one printer-related dialog box that hasn't been updated since Windows 95? Edit: that might be it actually.
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Dec 17, 2015 16:40
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 "THE CONFERENCE ROOM TV SCREEN WONT SHOW THE COMPUTER" No? "WE HAVE THE INPUT SET ON COMPUTER" There's a big giant sticker on the remote that says "use HDMI 1" for computerThis happens twice a week with the same 2-3 people. I wish the TV company called the VGA input 'VGA' instead of 'COMPUTAR'
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Dec 17, 2015 16:56
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Is there ever a good reason to buy a half-height rack? Good god.
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Dec 17, 2015 17:08
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Bob Morales posted:
This, every loving day of my life in this place. You'd think the sales people, out of pure repetition doing this almost daily for months on end, would catch on.
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Dec 17, 2015 17:12
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Pissing me off, how rain somehow causes the internet to poo poo all over itself. I had 70% packet loss at one point. After a call support was able to work voodoo magic and its down to 4%. (more like it stopped raining as hard, or a line tech down the road fixed one of the issues). Why does rain cause this? I just don't get it. I hate such a glaring issue being completely out of my control beyond call ISP and get them to send someone over with a window of "1PM to 5PM".
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Dec 17, 2015 18:04
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ratbert90 posted:We have a java app at work that uses JRE6. That is almost every app around here. We are moving some apps forward to Java 7. Why not Java 8 you ask? Well, the gold build around here just moved to Java 7 and currently has no plans to move to Java 8. If I want Java 8 on my app servers, I would need to be willing to be on call at all times for support. I would be expected to keep the OS, Webserver, and Java 8 all patched. Basically, I would have to become a system admin. I'd also triple the amount of paperwork I have to fill out every time we make a new release or a security scan is done.
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Dec 17, 2015 18:08
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Bob Morales posted:
Get a raspberry pi hooked up to the VGA port that says "switch to HDMI 1"
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Dec 17, 2015 18:13
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pixaal posted:Pissing me off, how rain somehow causes the internet to poo poo all over itself. I had 70% packet loss at one point. After a call support was able to work voodoo magic and its down to 4%. (more like it stopped raining as hard, or a line tech down the road fixed one of the issues). Something isn't sealed somewhere. The cable company's box on my apartment building isn't sealed very well, rain blowing from the right direction will poo poo up service.
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Dec 17, 2015 18:24
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captkirk posted:Get a raspberry pi hooked up to the VGA port that says "switch to HDMI 1" A ticket came in: The computer's not working on the TV. All it says in an error message about HDMI 1.
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Dec 17, 2015 18:37
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pixaal posted:Pissing me off, how rain somehow causes the internet to poo poo all over itself. I had 70% packet loss at one point. After a call support was able to work voodoo magic and its down to 4%. (more like it stopped raining as hard, or a line tech down the road fixed one of the issues). Water getting in the wires somewhere. It happens.
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Dec 17, 2015 18:54
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How far do you guys think can I throw a Zebra printer?
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Dec 17, 2015 18:55
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Bob Morales posted:How far do you guys think can I throw a Zebra printer? We had a Zebra printer at my old job - it was pretty loving heavy.
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Dec 17, 2015 18:57
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pixaal posted:Pissing me off, how rain somehow causes the internet to poo poo all over itself. I had 70% packet loss at one point. After a call support was able to work voodoo magic and its down to 4%. (more like it stopped raining as hard, or a line tech down the road fixed one of the issues). Do you live in a usually sunny area? When I worked RES DSL support for Qwest, one of the experienced techs told me to tell the customers in Arizona to turn on a sprinkler when the trucks rolled out, so that they could see the interference on the lines when they were soaked. The sun would beat down on the exposed cables and crack them open. It was insane.
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Dec 17, 2015 19:03
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Bob Morales posted:How far do you guys think can I throw a Zebra printer?  That's not counting the other print server with another 30 or so desktop zebras, or the ~75 wireless ql320/ql420s that are out there. 
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Dec 17, 2015 19:04
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Bob Morales posted:How far do you guys think can I throw a Zebra printer? What kind? We had some that were maybe 6" long, and then some that were as big as a breadbox.
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Dec 17, 2015 19:05
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Bob Morales posted:How far do you guys think can I throw a Zebra printer? If its a P450 pretty reasonably far, if its a ZM400 not that far. What issue are you having? I hate the drat things but have learned a few tricks (restore to factory defaults, nuke the windows driver, and reinstall it. Somehow they like they corrupt their driver).
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Dec 17, 2015 19:28
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Bob Morales posted:Is there ever a good reason to buy a half-height rack? Good god.
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Dec 17, 2015 19:31
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devmd01 posted:
What the hell are they doing with all of those? Some sort of distribution department printing shipping labels? A bunch of monkeys printing labels for manila folders?
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Dec 17, 2015 19:34
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Ding ding, warehouse shipping/receiving operations across 30+ locations.
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Dec 17, 2015 19:38
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Aunt Beth posted:When you're a small company that doesn't have any more than 1-2 servers and will never grow beyond that footprint? They're really common. I have a desktop rack for my single server.
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Dec 17, 2015 19:41
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kensei posted:Do you live in a usually sunny area? When I worked RES DSL support for Qwest, one of the experienced techs told me to tell the customers in Arizona to turn on a sprinkler when the trucks rolled out, so that they could see the interference on the lines when they were soaked. The sun would beat down on the exposed cables and crack them open. It was insane. East coast, nothing too crazy, fall always seems to break everything, and winter you have no issues. I never get how snow doesn't mess with this stuff. Still waiting on the ISP, people are angry about "no internet" it's up enough for me to post, I'm more worried about "phones disconnecting every 90 seconds". I gave the ISP a follow up call to at least be able to say I made an effort, reiterating that it's costing us business.
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Dec 17, 2015 19:42
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pixaal posted:If its a P450 pretty reasonably far, if its a ZM400 not that far. Hey guys! The easiest way to fix these is to factory reset it. I'm not gonna tell you how though!
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Dec 17, 2015 19:43
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Gothmog1065 posted:Hey guys! The easiest way to fix these is to factory reset it. I'm not gonna tell you how though! I think most models you hold the button down until it flashes 4 times. Different models have different codes though I believe. I've only worked with a few models though.
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Dec 17, 2015 19:45
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Speaking of Zebra printers, I've only ever had to work with one. One of our clients was paying us to add support for the one printer they had I guess. Anyway, my boss bought one and had it shipped to me so I could start messing with it, and I couldn't get the poo poo to work at all. I told him that I couldn't get it to work, and he was just like, "Oh yeah, the one I got you was listed on eBay as 'for parts or not working.'" So essentially, "Hey, Mogomra. You have to make this work with the thing. Here's a broken thing so you know what it looks like. Get to it!"
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Dec 17, 2015 19:46
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Things pissing me off: suddenly, our VM for MS Dynamics just decided that 86 its network adapter without really alerting anyone.
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Dec 17, 2015 20:03
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pixaal posted:East coast, nothing too crazy, fall always seems to break everything, and winter you have no issues. I never get how snow doesn't mess with this stuff. Snow does not conduct electricity like water, and it is solid so does not flow into small openings.
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Dec 17, 2015 20:36
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Did somebody say Zebra printers? *convulses*
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Dec 17, 2015 20:40
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Zebra drivers: better or worse than HP drivers?
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Dec 17, 2015 20:43
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I'll take HP drivers over anything Zebra any day.
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Dec 17, 2015 20:44
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Thanatosian posted:Zebra drivers: better or worse than HP drivers? If Zebra driver packages don't include an entire apache server for some reason, then HP is still worse.
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Dec 17, 2015 20:44
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Migishu posted:Did somebody say Zebra printers? Worst part of my tenure in Nordstrom IT. Zebra printers all the way down. Turn it off. Ok now turn on the thing its plugged into. Ok, do a rain dance. Turn on the printer. Pray a little. *hears crunching noises* ahhhhh
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Dec 17, 2015 20:57
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I made a little Python program that creates a 2.25" x 0.75" label. It prints 'right' on a 4x6 label but when I load the roll of 2.25" x 0.75" labels, NOTHING PRINTS EVER. No test pages, no printer self-tests (config page), nothing. Ever. It's like it's not getting the paper size, or I'm not telling it there's a new width of media somehow.
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Dec 17, 2015 20:57
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SIR FAT JONY IVES posted:If Zebra driver packages don't include an entire apache server for some reason, then HP is still worse. Sounds like someone has experienced the joys of HP Universal Print Drivers!
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Dec 17, 2015 20:59
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Zebra or Intermec? Which one is worse? (the answer is all printers)
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Dec 17, 2015 21:05
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Jeoh posted:Zebra or Intermec? Which one is worse? That's like asking if its worse to be shot or beheaded.
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Dec 17, 2015 21:25
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