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So I got a call in on someone else's ticket as he needed continued assistance on their issue. I got logs from the OS and saw a mount called "buffalo_ts02" from the network.... I NEVER WANTED TO SEE ONE OF THESE WHY
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Jan 15, 2016 20:23
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A ticket came in:quote:the printer seems to be working now?????? Fascinating.
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Jan 15, 2016 20:24
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A forwarded e-mail generated a ticket:quote:Subject: FW: Booted
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Jan 15, 2016 20:26
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kensei posted:A ticket came in: Still cooler than my former coworker's bitcoin closet (if you added all the GPU's core temps together).
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Jan 15, 2016 20:27
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Ticket came in: Effective Now email requires Two factor authentication and furnished equipment. we had less then 24hr notice on this. So many people are coming in or calling.
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Jan 15, 2016 20:36
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divabot posted:We Talked to a Witch Who Casts Viruses Out of Computers With Magic Not really that much of a stretch, really; most people already think what we do is magic.
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Jan 15, 2016 21:00
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Che Delilas posted:Not really that much of a stretch, really; most people already think what we do is magic. I have had users call me a wizard and a mage. My favorite schools of magic are GPO and power shell. Allow me to fix your problem while you are explaining it to me then tell you it is now fixed. No I believe you that it was broken, I saw that it was and fixed it while talking to you. Have a good day. GPO spells require the user goes the the ritual of re-boo-ta and is less impressive.
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Jan 15, 2016 21:11
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divabot posted:We Talked to a Witch Who Casts Viruses Out of Computers With Magic have you tried banishing and summoning again
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Jan 15, 2016 21:24
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Che Delilas posted:Not really that much of a stretch, really; most people already think what we do is magic. My coworker has the best story for this one. Out of context is best: *calls admin assistant regarding building heating not working* "Yes, hello <admin assistant>. If you could unplug the blue network cable from the side of your copier for me, your heat will come back on." She didn't believe him and had to be coaxed into actually doing it. Go figure it worked. He is forever a true wizard to them.
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Jan 15, 2016 21:25
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I gotta hear the full story for this one.
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Jan 15, 2016 21:29
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pixaal posted:GPO spells require the user goes the the ritual of re-boo-ta and is less impressive. "Please save all work before I continue" Powerspell : Invoke-GPUpdate -computer HostName -Force -LogOff "Log in, all of your problems are fixed"
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Jan 15, 2016 21:30
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RadicalR posted:I gotta hear the full story for this one. Seconded. I'm having a hell of a time trying to figure out how this could happen.
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Jan 15, 2016 21:33
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Segmentation Fault posted:have you tried banishing and summoning again 
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Jan 15, 2016 21:33
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Che Delilas posted:Not really that much of a stretch, really; most people already think what we do is magic. One time a computer was beeping. It beeped for nearly twelve hours before someone told me about it. I walked in and put my hand on it, intending to lean down and put my ear next to it, when it stopped beeping all of a sudden. The entire room just stared slack-jawed at what appeared to be me laying hands on a machine and fixing it through divine providence.
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Jan 15, 2016 21:47
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Kind of off topic, but has this thread seen this yet?
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Jan 15, 2016 21:51
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larchesdanrew posted:One time a computer was beeping. It beeped for nearly twelve hours before someone told me about it. I had a lady come into my shop once with a tablet that wouldn't connect to the internet. She claimed she tried to fix it by performing reiki on it. When I picked it up and connected it to the shop's wifi, it worked perfectly. She claimed I fixed it with my hands and was amazed. When she left she told me that I had a very large, powerful center chakra or whatever and I'm not sure if she was making fun of my gut or what.
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Jan 15, 2016 21:55
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Kaethela posted:A forwarded e-mail generated a ticket:  
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Jan 15, 2016 22:29
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Had my first visit to a remote site in the Highlands of Scotland. The server room was an Aladdin's Cave of poo poo. Old hubs, CRT monitors, an overhead projector...   Here's a Toshiba 1910. This was the Edwardian era, where people had a keen sense of propriety.  Hence the sliding modesty panels to conceal the shameful ports. Underneath is a docking station the size of a bodyboard.  Oh poo poo, this fucker's alive! I don't want to know what critical system it runs.
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Jan 15, 2016 22:33
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quote:Oh poo poo, this fucker's alive! Won't be running much for long with that low disk space error.
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Jan 15, 2016 22:38
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Kaethela posted:Seconded. I'm having a hell of a time trying to figure out how this could happen. So basically the installers that came out to set up the new HVAC system didn't read, or typo'd the IP config for the control system. They stuck it on the wrong IP range; should have been .3.x but they configured .2.x. The .2.x range is where the copiers are. So naturally the copiers being already online, had control over the addresses the HVAC controls were trying to communicate on. Once he found this out he just asked her to unplug the copier from the network to get the heat working. Even knowing that you can still only imagine how that must have sounded to her on the other end.
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Jan 15, 2016 22:54
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ChubbyThePhat posted:So basically the installers that came out to set up the new HVAC system didn't read, or typo'd the IP config for the control system. They stuck it on the wrong IP range; should have been .3.x but they configured .2.x. The .2.x range is where the copiers are. So naturally the copiers being already online, had control over the addresses the HVAC controls were trying to communicate on. Once he found this out he just asked her to unplug the copier from the network to get the heat working. This is fantastic. gently caress printers.
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Jan 15, 2016 23:04
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bitterandtwisted posted:an Aladdin's Cave of poo poo. TOUCH NOTHING BUT THE LAMP
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Jan 15, 2016 23:12
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ChubbyThePhat posted:So basically the installers that came out to set up the new HVAC system didn't read, or typo'd the IP config for the control system. They stuck it on the wrong IP range; should have been .3.x but they configured .2.x. The .2.x range is where the copiers are. So naturally the copiers being already online, had control over the addresses the HVAC controls were trying to communicate on. Once he found this out he just asked her to unplug the copier from the network to get the heat working. Was it running on the same VLAN as the printers because you needed to get it working quickly with the address they had already configured the AC with, or do you have a single VLAN and a bunch of different subnets?
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Jan 15, 2016 23:24
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larchesdanrew posted:TOUCH NOTHING BUT THE LAMP Go Left 
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Jan 15, 2016 23:30
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Renegret posted:loving lol if you think I'm reading the entirety of the Star Citizen Thread so someone correct me if I'm wrong, but the current rumor mill for that game is that their customer service just upped and closed every single ticket in their queue for the New Year. Their logic is "Well we just released a patch that should have fixed a bunch of bugs so just open a new ticket if you're still having problems. a few pages back, but Star Citizen is a thing now? Like, you can actually play it? 
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Jan 15, 2016 23:30
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RFC2324 posted:a few pages back, but Star Citizen is a thing now? Like, you can actually play it?
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Jan 16, 2016 00:01
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RFC2324 posted:a few pages back, but Star Citizen is a thing now? Like, you can actually play it? haha no. You can however download an 11gb Crytek ship demo that will crash repeatedly.
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Jan 16, 2016 01:21
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Better than I had expected, tbh. Its not COMPLETE vaporware anymore!bitterandtwisted posted:Had my first visit to a remote site in the Highlands of Scotland. The server room was an Aladdin's Cave of poo poo. Were you not aware that Scots are notorious hoarders? They won't get rid of a drat thing unless you prove to them, beyond the shadow of a doubt, that it is not and never will be worth anything.
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Jan 16, 2016 02:44
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Actually it's the English that won't ditch the monarchy.
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Jan 16, 2016 02:46
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bitterandtwisted posted:Had my first visit to a remote site in the Highlands of Scotland. The server room was an Aladdin's Cave of poo poo. If that remote site weren't in the highlands, I'd have to ask where you go the key to our storeroom. My team lead is our resident hoarder, he's got a stash of laptops from every era. The Toshiba 1910 is on the workbench, next to three different Dells badged for their Windows 95 compatibility. We've repeatedly threatened him with having them removed by force, but he's having none of it.
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Jan 16, 2016 12:07
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22 Eargesplitten posted:Actually it's the English that won't ditch the monarchy. 
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Jan 16, 2016 14:37
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RFC2324 posted:Were you not aware that Scots are notorious hoarders?
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Jan 16, 2016 15:17
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jre posted:Nice casual racism in the ticket thread Is it racism if it's true?
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Jan 16, 2016 15:33
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jre posted:Nice casual racism in the ticket thread Is it racism is multiple scotsmen have solemnly informed me that it is not just a fact, but a holy mission?
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Jan 16, 2016 15:58
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RFC2324 posted:Some of my best friends are scottish
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Jan 16, 2016 16:34
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I might be a weirdo, but those old laptops fascinate me. Especially the old Toshibas etc, though I'm probably biased because my first laptop was a Toshiba T1000SE.
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Jan 16, 2016 17:15
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#NotAlLScots
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Jan 16, 2016 17:48
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Just report the post and move on?
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Jan 16, 2016 17:58
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GBS is leaking? Another ticket came in: quote:I need this thing you already gave me 5 hours ago. I also need you to answer a bunch of questions completely unrelated to your department because Finance is gone for the day. THIS IS URGENT! BUDGET IS DUE TODAY! I had left work an hour ago, and was already hanging out with a friend from out of town. In the interest of preventing a shitstorm, I took my friend back to the office to hand hold my boss and ticket submitter through this hurricane of stupidity. We were like 5 minutes away. I gave my boss all the information I'd already given the user, he forwarded it onto the user. I asked my boss if he knew the answers to the Finance related questions and he didn't have a clue. Went to get the user to have a little face to face and see if I could help clear anything up. They were already gone. 
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Jan 16, 2016 18:03
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GnarlyCharlie4u posted:GBS is leaking? "Went to ask the user but they had left for the day. Retrieved the users desktop PC for investigation into why already sent information didn't arrive and generated a ticket to replace it. Should have new desktop in place by next Friday."
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Jan 16, 2016 18:51
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