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Wireless switch was off?
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Jan 25, 2016 19:04
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KillHour posted:Wireless switch was off? 
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Jan 25, 2016 19:06
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Disable that poo poo in the BIOS. I bet the switch is positioned so that sliding a laptop into the cart flips it to 'off' as well.
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Jan 25, 2016 19:07
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Too bad I can't put this thread on my resume. 
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Jan 25, 2016 19:08
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This was my immediate thought, but I threw it out because  .How the gently caress do so many people not know such basic troubleshooting? Honestly, your employee should get some dick-prints in his forehead for missing that one, as well.
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Jan 25, 2016 19:12
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Nerdrock posted:No. We get extended warranties that cover most of the expected lifespan of the laptops. We have about 50-60 laptop carts and it's not really been much of an issue. When I worked for a school system the CIO took the extended warranty and accident coverage from the laptop carts off to instead order more laptops. Halfway into the year we had 5% that suffered non covered damage and another 5-8% that were covered, many that shouldn't have been. I found a better job at that time though so I have no idea how the rest of the year went but 1 year warranty on a laptop for children from K to 12 depending on the school was a great idea!
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Jan 25, 2016 19:14
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pixaal posted:When I worked for a school system the CIO took the extended warranty and accident coverage from the laptop carts off to instead order more laptops. Halfway into the year we had 5% that suffered non covered damage and another 5-8% that were covered, many that shouldn't have been. I found a better job at that time though so I have no idea how the rest of the year went but 1 year warranty on a laptop for children from K to 12 depending on the school was a great idea! We call in a lot more work on teacher laptops than we do student ones. Same with iPads. Desktop hardware on the other hand.... 
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Jan 25, 2016 19:23
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Sounds like you need a power management solution more than anything else, maybe with a decent Wake-on-Lan setup for Windows Updates and the like. Most of the major configuration management/deployment tools support this. Edit: I'm specifically speaking to the battery/charging scenario. Runtime is more of a concern than battery charge, even if those laptops are using some form of sleep mode. Wrath of the Bitch King fucked around with this message at 19:30 on Jan 25, 2016 |
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Jan 25, 2016 19:25
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Your tech should know this, but maybe he thought the teachers would check this, make sure to show him how to check the switch. We had a policy of showing the teachers every time they put a ticket in for the issue. Most of them eventually got it. We also showed the principals because it was a very common issue. We had 3 people for over a dozen schools spread out in a 10 mile radius. We didn't schedule days to go to a school, apparently if there is a major issue this means a day would be skipped or the issue would be put on hold. Laptop carts were supposed to be very high priority since CIO wanted to replace all the desktops with them eventually. There was always at least 10-15% of the laptops with an open ticket almost always switch is turned off or teacher didn't plug the ethernet cable in for the wireless.
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Jan 25, 2016 19:27
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Nerdrock posted:We call in a lot more work on teacher laptops than we do student ones. Same with iPads. Are they tubs of garlic dip?
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Jan 25, 2016 19:30
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I always figured that the amount of time I would have to spend managing battery charge would be worth more than the battery lifespan saved by doing so.
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Jan 25, 2016 19:30
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Thanks Ants posted:Are they tubs of garlic dip? Nah, this picture is a couple years old, but I'm pretty sure those are Green Mountain Triple Black Diamond K-Cups.
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Jan 25, 2016 19:36
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Entropic posted:I always figured that the amount of time I would have to spend managing battery charge would be worth more than the battery lifespan saved by doing so. This is why business-oriented laptops generally come with an adjustable charge cap setting. Set it to 80-85% and forget it?
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Jan 25, 2016 20:07
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Nerdrock posted:We call in a lot more work on teacher laptops than we do student ones. Same with iPads.
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Jan 25, 2016 21:24
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Knormal posted:A ticket came in: "I keep trying to type my password 'dicksex' but the letters are coming out all wrong on the screen" Then, when I try to reset my password, it asks me for the make of my first car. I type in Yugo, but that's coming out wrong too.
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Jan 25, 2016 21:37
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Knormal posted:A ticket came in: "I keep trying to type my password 'dicksex' but the letters are coming out all wrong on the screen" I just thought it was your normal abused keyboard with missing keys until this post.
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Jan 25, 2016 22:01
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Any quick and dirty PC freeware you guys would recommend for diagramming network racks instead of Visio?
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Jan 25, 2016 22:13
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Tell me that everyone was impressed and happy with you.
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Jan 25, 2016 22:30
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Have any radio stations burned down yet?
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Jan 25, 2016 22:36
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A  came inI've been working as the only IT person in an office for a little over 6 months. As a temp. The execs finally got around to posting my job for full time employment. I had my interview for the position today... And my boss couldn't stop laughing long enough to finish reading the job description. He has to do it for everybody that gets interviewed (interviews are recorded), but since I know the job better than he does, he found the situation so funny that he couldn't speak for almost five minutes. So, I'm pretty sure I'll have the job when interviews are done? I know they have been happy with me here.
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Jan 25, 2016 22:41
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FireSight posted:A If they actually interviewed you yes, they are probably thinking about it. Pay attention to salary though, your pay usually goes down when you sign on full time. I saw someone I graduated with take a temp job on full time and end up with 25% less then their contract and benefits didn't kick in until a year into the job, after being hired full time. Read what you sign, don't assume they wont take this as a chance to gently caress you over because people will just accept it. It's perfectly fine to tell them that they need to match what they are paying you now or ask for a raise or a bonus vacation week.
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Jan 25, 2016 23:02
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pixaal posted:If they actually interviewed you yes, they are probably thinking about it. Pay attention to salary though, your pay usually goes down when you sign on full time. I saw someone I graduated with take a temp job on full time and end up with 25% less then their contract and benefits didn't kick in until a year into the job, after being hired full time. Read what you sign, don't assume they wont take this as a chance to gently caress you over because people will just accept it. It's perfectly fine to tell them that they need to match what they are paying you now or ask for a raise or a bonus vacation week. Luckily this is an awesome place, with immediate benefits that are really really good. I love working for a nonprofit that supports it's employees.
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Jan 25, 2016 23:07
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A ticket came in: Subject: What email address does US inbound Sales calls end up getting sent to? The body was of course completely blank. I still haven't figured out what this guy is trying to ask us.
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Jan 25, 2016 23:22
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Kaethela posted:A ticket came in: Yes. Ticket closed.
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Jan 25, 2016 23:23
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Sounds like he wants to know who's on the us-sales@company.com distro list.
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Jan 25, 2016 23:59
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Can anybody recommend a good source of desks? I'm looking for an extra one for our office, L-shaped (backwards L) and with a hutch or shelves. Bonus if they have lockable doors. I'll bring a tape measure tomorrow to get a better idea of size.
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Jan 26, 2016 00:20
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I tend to either get the higher end Ikea stuff (Galant, Bekant - the stuff with the metal frame) if I'm buying new for an office-ish environment, or go for used Steelcase/Herman Miller if it's actually going in an office and going to get abused daily. Or new Steelcase FrameOne if  . I think you might struggle to get a hutch/shelving type arrangement unless you buy into one of those system desks with partition and the accessories that attach to them. Hutches tend to be a reserve of the Staples falls-apart-if-you-look-at-it-wrong home office desk.
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Jan 26, 2016 00:45
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Day 1 of an install complete. Those E48s are such a bitch to rack even empty. But they're dense as hell so that stack is 288 TB raw and ~252TB useable depending on how it's configured. Those are 6x QLogic 5800 fibre switches up there for anybody wondering.  Though this is a weird install. We sold it to a rental company who is renting it back to one of our clients but we're doing the install and config. Thus is the life of an MSP/VAR. pr0digal fucked around with this message at 04:21 on Jan 26, 2016 |
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Jan 26, 2016 04:15
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pr0digal posted:Day 1 of an install complete. Those E48s are such a bitch to rack even empty. But they're dense as hell so that stack is 288 TB raw and ~252TB useable depending on how it's configured. Those are 6x QLogic 5800 fibre switches up there for anybody wondering. I used to have the NexSan guys pressuring me to sell those all the time. Never met anyone that actually bit, though. How do you like em?
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Jan 26, 2016 04:26
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KillHour posted:I used to have the NexSan guys pressuring me to sell those all the time. Never met anyone that actually bit, though. How do you like em? Pretty great. We've installed E18s, E48s and E60s (both SAS and SATA variants) across multiple clients. Rails are dead simple though they look sketchy as hell until you slide the unit into them. It's easy to find a failed drive (pretty rare I've found) since the drawers slide out and there are arrows indicating which drive failed. The drawers sliding out and the drives top loading is really my favorite part, so much easier than Promise. Web GUI is quick and not lovely (again looking at you Promise). The cache batteries fail every so often but Nexsan support is on point. We also sell Quantum QXS storage and are always looking into other storage options but the Nexsan units have been rock solid. Literally. Heavy fuckers.
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Jan 26, 2016 04:38
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pr0digal posted:Pretty great. We've installed E18s, E48s and E60s (both SAS and SATA variants) across multiple clients. Rails are dead simple though they look sketchy as hell until you slide the unit into them. What do you think about all-flash arrays for tier 1 storage?
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Jan 26, 2016 04:44
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KillHour posted:What do you think about all-flash arrays for tier 1 storage? I think we have an all-flash array in our testing rack in the main office but I don't know what it is. For dedicated metadata arrays (like in StorNext) I think it's a great idea. The QXS-424 we have in that rack I'm pretty sure is 100% SSD since it's dedicated metadata though I have to look at it, we may have config'd it differently. Though it might also be populated with 900 GB high speed SAS drives, depends on what the client was willing to pay for. I vaguely remember seeing 900 GB pr0digal fucked around with this message at 05:27 on Jan 26, 2016 |
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Jan 26, 2016 05:23
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Thanks Ants posted:I tend to either get the higher end Ikea stuff (Galant, Bekant - the stuff with the metal frame) if I'm buying new for an office-ish environment, or go for used Steelcase/Herman Miller if it's actually going in an office and going to get abused daily. Thanks, I should also mention that this will be mainly a workbench for repairing/imaging laptops/desktops/tablets, and the shelves and drawers would be storage for smaller/medium items. I'll take a look at those and I'm open to other suggestions too.
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Jan 26, 2016 05:30
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Alighieri posted:I just thought it was your normal abused keyboard with missing keys until this post. But I also saw the timg and not the full image.
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Jan 26, 2016 06:57
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An announcement of the death of a colleague came in... ...in Comic Sans 
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Jan 26, 2016 16:46
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Not sure where else to post this, so I'll put it here. The higher ups really want off-site backup of the SQL databases for our main POS/ERP/EDI software. Problem is I don't really see anyway to make it a possibility, at least not without throwing a bunch of money at it... The location where the databases are at has a 20/10 Fiber connection. We could possibly get 50/50 or higher, but the ISP REALLY gouges business customers on price. (50/50 is about $550 per month). The server is MS SQL 2008, with 3 databases that need backed up. The ERP software company manages the SQL database and only provides us with hourly log backups and a full nightly compressed backup. The full backups are around 70GB total in size and slowly increasing every week. Assuming best case with 10Mbps, it would take around 20 hours to upload that... and still 5 hours at 50Mbps. I've not been able to come up with any workable solution. Any ideas?
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Jan 26, 2016 16:49
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Wachter posted:An announcement of the death of a colleague came in... http://i.imgur.com/JTe8qLT.gifv
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Jan 26, 2016 16:50
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stevewm posted:I've not been able to come up with any workable solution. Any ideas?
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Jan 26, 2016 17:00
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stevewm posted:Not sure where else to post this, so I'll put it here. Put backup on disk / tape, take disk / tape out of the building? Else: How much would it cost the business if you completely lost the database? Is it worth more than $550/m?
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Jan 26, 2016 17:02
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Alternatively, do the full backup copy over the weekend and then do differential or incremental backups during the weekdays.
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Jan 26, 2016 17:06
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