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Finally have a new person starting Monday and I will no longer have to worry about help desk stuff and only worry about sys/network admin stuff. Finally.
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Feb 4, 2016 20:31
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| # ? May 18, 2024 13:20 |
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I am impressed that you lasted that long
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Feb 4, 2016 20:33
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Kashuno posted:Finally have a new person starting Monday and I will no longer have to worry about help desk stuff and only worry about sys/network admin stuff. Finally. Hah, right.
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Feb 4, 2016 20:37
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Kashuno posted:Finally have a new person starting Monday and I will no longer have to worry about help desk stuff and only worry about sys/network admin stuff. Finally. This new person will know nothing and you need to spoonfeed him for at least 2-3 months. If you're lucky he'll pick it up from there and you'll only have to help him a few times per week for the rest of the year. If you're unlucky he'll be at your desk multiple times per day until either you quit or get him fired. Hth.
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Feb 4, 2016 21:01
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Kashuno posted:Finally have a new person starting Monday and I will no longer have to worry about help desk stuff and only worry about sys/network admin stuff. Finally. He'll spend 3 days troubleshooting one printer while you take all the other user calls.
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Feb 4, 2016 21:03
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Thanks Ants posted:I am impressed that you lasted that long From late November until now. I see the light at the end of the tunnel.
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Feb 4, 2016 21:03
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Guys don't ruin my optimism it's all I have left
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Feb 4, 2016 21:03
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If optimism is all you have, you're in the wrong industry.
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Feb 4, 2016 21:06
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Optimism and booze
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Feb 4, 2016 21:06
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Kashuno posted:Finally have a new person starting Monday and I will no longer have to worry about help desk stuff and only worry about sys/network admin stuff. Finally. Are you me? Actually I just had the first in person interview today for the batch of candidates and ran into the age old problem of having the best candidate in first. I didn't schedule him first, HR did, and now I have to sit through all the other bright eyed candidates that have a very low chance as being as promising and it isn't' fair to either of us.
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Feb 4, 2016 21:07
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GreenNight posted:He'll spend 3 days troubleshooting one printer while you take all the other user calls. and there's nothing wrong with it
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Feb 4, 2016 21:10
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Thanks Ants posted:Optimism and booze
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Feb 4, 2016 21:11
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LochNessMonster posted:and there's nothing wrong with it No, he forgot to remove the orange ribbon before putting in the new toner.
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Feb 4, 2016 21:12
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go3 posted:NESSUS SCAN SAY FIX Just you wait, that SNMP read string set to public on an HP DeskJet CAN and WILL lead to your doom!
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Feb 4, 2016 21:13
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Wrath of the Bitch King posted:Just you wait, that SNMP read string set to public on an HP DeskJet CAN and WILL lead to your doom! http://www.techradar.com/us/news/co...efences-1314135 FTP not SNMP but still, default settings.
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Feb 4, 2016 21:15
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GreenNight posted:http://www.techradar.com/us/news/co...efences-1314135 You'd never catch me dismissing an FTP finding. SNMP Read, though...
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Feb 4, 2016 21:18
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LochNessMonster posted:If you're lucky he'll pick it up from there and you'll only have to help him a few times per week for the rest of the year. If you're unlucky he'll be at your desk multiple times per day until either you quit or get him fired. Or, he'll be good, and within a month of him becoming in your mind a stable dependable resource who can be counted on to fix problems quickly and competently, he'll figure out helldesk sucks and move on without warning, thus dumping you even further into the pit of despair than where you started back in November. I've only met one helpdesk guy who was both competent and seemingly happy to continue doing it (dude's been helpdesk for 7+ years) and I'm pretty sure he's slightly autistic or otherwise just unmotivated. That's a true IT unicorn.
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Feb 4, 2016 21:32
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Wrath of the Bitch King posted:Just you wait, that SNMP read string set to public on an HP DeskJet CAN and WILL lead to your doom! Trigger warning... We had some old printers we had to disable SNMP on because THE SCAN! said so. It ended up breaking the printer showing online to all the clients, and caused headaches. We just replaced perfectly good older printers because of THE SCAN
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Feb 4, 2016 22:01
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Potato Alley posted:Or, he'll be good, and within a month of him becoming in your mind a stable dependable resource who can be counted on to fix problems quickly and competently, he'll figure out helldesk sucks and move on without warning, thus dumping you even further into the pit of despair than where you started back in November. Had a coworker like that when I worked for the county jail. Dude was only just getting on full time from contract 4 years later. He's never going to leave now that he has govt benefits.
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Feb 4, 2016 22:16
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Wrath of the Bitch King posted:Just you wait, that SNMP read string set to public on an HP DeskJet CAN and WILL lead to your doom! Our Nessus constantly generates false positives for Windows-related CVEs. It's a lot of fun.
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Feb 4, 2016 22:48
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Inspector_666 posted:Our Nessus constantly generates false positives for Windows-related CVEs. It's a lot of fun. You say false positives, I call it 'dynamically generated training content'!
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Feb 4, 2016 22:53
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There is not a day that goes by where I don't think "but at least we aren't beholden to PCI."
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Feb 4, 2016 22:54
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go3 posted:You say false positives, I call it 'dynamically generated training content'! There is very little training that can be done with a "Windows cannot install this hotfix. Reason: It is already installed." message.
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Feb 4, 2016 22:54
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Inspector_666 posted:Our Nessus constantly generates false positives for Windows-related CVEs. It's a lot of fun. We use Qualys, and we have several systems we have to argue about constantly because the vendor says they're not affected by the vuln, but Qualys flags them as vulnerable. We've seen some cache type issues as well where previously fixed issues come back on the next weeks report for some reason.
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Feb 4, 2016 22:57
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I just had a phone interview and I couldn't answer a single question on it. I've never felt this loving stupid in my life. It was just kind of sprung on me, I want to be defensive and say "Well I don't really work with hardware all that much," but honestly it's just that I suck, and need to spend more time learning. Blech. I didn't know the importance of a 169.254 ip address I didn't know the difference between raid 0 and raid 1 I didn't know what a .pps file was in relation to a .ost And there was a question that just sounded like a list of acronyms and numbers. I think it's time to start drinking.
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Feb 4, 2016 23:01
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I have no idea what a .pps file is in relation to an offline cache for Outlook either.
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Feb 4, 2016 23:04
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Turtlicious posted:Blech. The first two you should know (you know now, right?), but I don't even know what a .pps file is, much less how it relates to a .ost. EDIT: Wait .pps is a Powerpoint file, do you mean .pst?
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Feb 4, 2016 23:07
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Turtlicious posted:I just had a phone interview and I couldn't answer a single question on it. I've never felt this loving stupid in my life. It was just kind of sprung on me, I want to be defensive and say "Well I don't really work with hardware all that much," but honestly it's just that I suck, and need to spend more time learning. You know now though, right? As long as you're learning that's all that matters. Thanks Ants posted:I have no idea what a .pps file is in relation to an offline cache for Outlook either. Also this.
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Feb 4, 2016 23:08
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.pps is power point, and ots is outlook, they don't relate to each other outside of Microsoft Office Raid 0 has no redundancy, the blocks are striped, and don't have parity Raid 1 has it's blocks mirrored, which means if one fails, we've got back ups. 169.254.x.x means that the computer hasn't been assigned a subnet by the DHCP Still, I feel like hot garbage. I'm pretty sure the .pps one is to see if you're willing to say "I don't know"
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Feb 4, 2016 23:11
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Turtlicious posted:.pps is power point, and ots is outlook, they don't relate to each other outside of Microsoft Office To be more specific, 169.254 is a link local address, which means any traffic from one will be dropped by routers. There are legitimate uses for them. That was a... wide variety of questions.
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Feb 4, 2016 23:18
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I think Inspector_666 is probably right and it was a .pst vs .ost question.
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Feb 4, 2016 23:19
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skipdogg posted:Trigger warning... We had some old printers we had to disable SNMP on because THE SCAN! said so. It ended up breaking the printer showing online to all the clients, and caused headaches. We just replaced perfectly good older printers because of THE SCAN ACL to block THE SCAN! from probing certain targets. Its a thing. I've done that thing many times. Going through SOX compliance is something I will *NEVER* do again in my career. I'd quit first.
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Feb 4, 2016 23:21
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H110Hawk posted:There is not a day that goes by where I don't think "but at least we aren't beholden to PCI." HIPAA and SOX are a whole other ballgame.
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Feb 4, 2016 23:24
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KillHour posted:To be more specific, 169.254 is a link local address, which means any traffic from one will be dropped by routers. There are legitimate uses for them. I think I'd rather do deny ip host 10.1.1.1. any before I'd actually use an apipa.
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Feb 4, 2016 23:24
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Not everybody has control over all the adjacent routers.
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Feb 4, 2016 23:29
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Vulture Culture posted:PCI-DSS is pretty much the least difficult and least stressful regulatory compliance you could be bound by. It's really not that terrible unless your network has no segmentation whatsoever, and the state laws regarding data breach notification are honestly a lot more difficult than what the PCI standard says you have to do. PCI-DSS is fine tier 1, 2 and 3. Tier 4 can gently caress right off.
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Feb 4, 2016 23:33
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Turtlicious posted:
I'm going to be a dick and stress that RAID is NEVER a backup. If a disk in a RAID1 fails, you have redundancy so you can replace it while not taking the system down. If the rebuild fails and you don't have a backup, you are hosed.
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Feb 4, 2016 23:41
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Turtlicious posted:Raid 0 has no redundancy, the blocks are striped, and don't have parity Never, ever, call RAID a "backup." You can take a backup of your RAID, but not use RAID as a backup. Talk about redundancy, degradation, time to repair, etc. Backups are what you go to when the last disk in your mirror set croaks before you finish rebuilding. Vulture Culture posted:PCI-DSS is pretty much the least difficult and least stressful regulatory compliance you could be bound by. It's really not that terrible unless your network has no segmentation whatsoever, and the state laws regarding data breach notification are honestly a lot more difficult than what the PCI standard says you have to do. We have a whole plan just in case we accidentally need to become PCI-DSS. It involves a completely separate network segment joined only by our firewall and basically implementing a token passing scheme so that the two systems never touch. There will be no direct routing between the segments. We will never be HIPAA. SOX is referred to as a "liquidity event" and is looked upon as a necessary evil for which I will not bitch. I encourage the balance of the people I work with to view it the same way.
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Feb 4, 2016 23:45
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H110Hawk posted:Never, ever, call RAID a "backup." You can take a backup of your RAID, but not use RAID as a backup. Talk about redundancy, degradation, time to repair, etc. Backups are what you go to when the last disk in your mirror set croaks before you finish rebuilding. Everything up to tier 3 PCI is a joke. You can do your own assessments and just sign a piece of paper that says "yep, we're good". Tier 4 however... that's just hell.
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Feb 4, 2016 23:48
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| # ? May 18, 2024 13:20 |
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For shits and giggles to show how bad this phone interview went, I got Raid mixed up with SATA so I answered that they were just different ports on the mobo, except 0 was the master drive. Basically shoot me in the loving face.
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Feb 5, 2016 00:02
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