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GnarlyCharlie4u posted:Don't you do call logging and call recording? We do. I have no idea if customer service does. They opened a police report on said mean person.
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Feb 19, 2016 17:23
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KillHour posted:There's a ticket in the queue labeled "Smishing Incident." Someone in the fraud department has their S+... We just had a mandatory workshop about smishing in the workplace. HR is about to have a field day at your place.
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Feb 19, 2016 17:56
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The hell is smishing? Is this a new phishing?
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Feb 19, 2016 18:03
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neogeo0823 posted:The hell is smishing? Is this a new phishing? SMS phishing.
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Feb 19, 2016 18:03
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A ticket came in from FIS. Apparently they sent an e-mail to us in error a while back that may have had some kind of critical data. Oops. “Certify to FIS that we have either returned or destroyed all copies, and not retained any copies or portions whatsoever, of the confidential and/or proprietary information erroneously sent to us, in accordance with document retention policies, we do not currently have any information related to this incident in our possession.” Sure, let me get right on proving a negative for you. And how does their gently caress-up become our problem in the first place?
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Feb 19, 2016 18:04
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Send them a screenshot of an empty inbox. "As you can see, your email has been deleted."
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Feb 19, 2016 18:10
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Wrath of the Bitch King posted:A ticket came in from FIS. Apparently they sent an e-mail to us in error a while back that may have had some kind of critical data. Oops. FW: Ticket "What they said" then close ticket.
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Feb 19, 2016 18:14
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captkirk posted:Yeah, but the Orthodox will definitely bless a server. Lovely logic here - "hey let's sprinkle water on expensive electronic equipment! When it dies we'll blame some imaginary evil and use every excuse to not pay for replacements!" Segmentation Fault posted:The brush is called an aspergillum. Aspergillum sounds like an autistic fish species
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Feb 19, 2016 18:27
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Ozz81 posted:Lovely logic here - "hey let's sprinkle water on expensive electronic equipment! When it dies we'll blame some imaginary evil and use every excuse to not pay for replacements!" I think you might just be overanalyzing that picture a bit.
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Feb 19, 2016 18:47
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The entire idea of blessing a computer or server is just loving stupid as poo poo. If he wants to do some good he should shed the cassock and hat and get in there and unfuck the cabling in cabinet #4
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Feb 19, 2016 18:51
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MrMojok posted:The entire idea of blessing a computer or server is just loving stupid as poo poo. If he wants to do some good he should shed the cassock and hat and get in there and unfuck the cabling in cabinet #4 Different strokes. http://motherboard.vice.com/read/we-talked-to-a-witch-who-casts-viruses-out-of-computers-with-magic
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Feb 19, 2016 19:21
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Wrath of the Bitch King posted:Different strokes. psychic posted:You've mentioned you've been mocked for your practice. What do you say to those who discount your work? 
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Feb 19, 2016 19:36
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Sounds like a day in the life of helpdesk agents.
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Feb 19, 2016 19:38
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Basically saying RTFM.
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Feb 19, 2016 19:38
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Wibla posted:The generation that grew up with DOS and early Windows has some advantages over both younger and older people in my experience. Kids these days generally don't give a gently caress about how stuff works, they just want their games to work. Back in the early 90s you had to be somewhat computer literate to get poo poo working. Especially games. Now? Install steam, done. I still remember being blown away when I was like 15 and my stepdad helped me crack the first Quake game from shareware to full. That and playing Doom/Doom 2 on dial-up and having to tweak all the connection settings and getting booted off when someone needed the phone. Kids these days have it so much easier  Also that priest's explanation is no different than trying to teach computer illiterate people how to fix their problem. Basically it's the religious version of "computers are indistinguishable from magic" because you know drat well that priest knows gently caress all about his little ritual dance outside of what someone told him to believe. BOOTY-ADE fucked around with this message at 19:46 on Feb 19, 2016 |
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Feb 19, 2016 19:43
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Any of you ever watch Jesus Camp? It was on Netflix recently. My favourite bit was when the pastor prayed that Satan wouldn't infect the powerpoint presentation. Here's all you need, really: https://www.youtube.com/watch?v=eyYojOEZcNI
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Feb 19, 2016 19:43
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It's me, I'm the guy who sent the ticket. We recently obsoleted our old email system which a lot of long-time employees were still using. I suspect this is what created a phenomenon where someone emailed me, and my reply to their email generated an Undeliverable error message. So I called the helpdesk. He asks me if I tried retyping it with the "D" in @domainname.com capitalized. Uh-huh. I miss when our helpdesk was outsourced to India.
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Feb 19, 2016 20:37
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Halloween Jack posted:It's me, I'm the guy who sent the ticket. Never thought I'd hear that phrase honestly
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Feb 19, 2016 20:47
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Antifreeze Head posted:Any of you ever watch Jesus Camp? It was on Netflix recently. My favourite bit was when the pastor prayed that Satan wouldn't infect the powerpoint presentation. I'm totally doing this the next time someone needs help with a presentation.
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Feb 19, 2016 20:58
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Antioch posted:I got my god-son a Raspberry pi 2 and a book on Python for Kids for his 7th birthday. Told him if he could show me that he completed all the exercises in the book, I'd help him install Minecraft and Youtube and he'd have his own little computer. What was the book? My daughter's 9 this year and is brilliant with Scratch (which I am a huge fan of, they learn it at school in the UK) and is entirely ready to advance to Python. She's had her own computer since she was two (the joy of having a sysadmin father *) so I probably can't bribe her with a Pi ;-) * “mummy, why are other people’s houses not full of tottering heaps of semi-obsolete kit?” “because they’re filthy infidels who will be sacrificed to Roko’s basilisk first, darling”
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Feb 19, 2016 20:58
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I feel like this is not the proper way to test e911 registration.quote:I had 3 different users dial 911 from 3 different phones and each time our address did not display, on the 3rd call the officer said the phone number that showed up was $number (not our number). I called the police station myself ($number) to make sure it was not a problem on their end and the officer confirm their system is working correctly.
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Feb 19, 2016 21:09
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Wrath of the Bitch King posted:A ticket came in from FIS. Apparently they sent an e-mail to us in error a while back that may have had some kind of critical data. Oops. This is fairly common practice in Health IT, they're not looking for you to prove it, they're looking for you to confirm it was deleted/destroyed and not retransmitted anywhere else. It's a CYA measure so that the person who sent the erroneous data can say "the breach was contained and eliminated".
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Feb 19, 2016 21:25
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A customer came in. Lady says her laptop has viruses on it. Take a look at the laptop and it honestly seems pretty clean, bloatware and her own personal stuff notwithstanding. Open up Edge and suddenly I get a bunch of tabs! Turns out she somehow set Edge to open up 8 tabs, 7 of which are Google.com, on startup.
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Feb 19, 2016 21:53
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A ticket came in, from my parents. Verizon is switching to AOL servers or something according to them and now outlook wont send out emails. They sent 1.5 hours on the phone with support and got no where so now it's my issue to solve. I wonder what free food I can get out of helping them this time.
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Feb 19, 2016 21:56
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Alighieri posted:A ticket came in, from my parents. Verizon is switching to AOL servers or something according to them and now outlook wont send out emails. They sent 1.5 hours on the phone with support and got no where so now it's my issue to solve. I wonder what free food I can get out of helping them this time. The SMTP server address and/or port number has changed. I guarantee you this is it.
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Feb 19, 2016 22:00
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Inspector_666 posted:The SMTP server address and/or port number has changed. I guarantee you this is it. Already googled around and likely its that it requires SSL to be checked now, but can't recall how I setup their outlook last time I was out there. Shouldn't be too hard to figure out.
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Feb 19, 2016 22:01
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Kaethela posted:I feel like this is not the proper way to test e911 registration. Yeah, usually you work with the 911 dispatch center by getting transferred to them by a non-emergency line call to your local station. Then you talk to the supervisor or whoever to let them know "number" is making 911 test calls and asking if it is a good time for them because you know, they love testing 911 calls when they have 50 active incidents going on and a rampaging gunman on the loose.
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Feb 19, 2016 22:28
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I had a user call in and FREAK out at me saying our VPN had "Locked [him] out of [his] home network and put a security key on his router and now [he] can't use [his] computer." He hung up after a few minutes because he apparently didn't want to hear that VPNs don't work that way. The consensus is that he has some sort of ransomware infection. Edit: He reopened the ticket. quote:This issue is not resolved. [company] took over my home wi-fi and assigned a new security key locking me out of my own router. KillHour fucked around with this message at 22:37 on Feb 19, 2016 |
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Feb 19, 2016 22:34
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MrMojok posted:The entire idea of blessing a computer or server is just loving stupid as poo poo. If he wants to do some good he should shed the cassock and hat and get in there and unfuck the cabling in cabinet #4 Don't come crying when your machine spirit is angry at you and won't forward ports correctly.
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Feb 19, 2016 22:42
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Wrath of the Bitch King posted:A ticket came in from FIS. Apparently they sent an e-mail to us in error a while back that may have had some kind of critical data. Oops. There doesn't seem to be a vendor less competent than FIS in the banking world. I've had them send me information from the wrong one of their customers not once, but twice in a single month. Got the exact same form email too, which means they must be pretty experienced at sending it. 
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Feb 19, 2016 22:49
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KillHour posted:I had a user call in and FREAK out at me saying our VPN had "Locked [him] out of [his] home network and put a security key on his router and now [he] can't use [his] computer." $1 says he forgot his home wifi password or is typing it incorrectly.
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Feb 19, 2016 23:04
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Judge Schnoopy posted:$1 says he forgot his home wifi password or is typing it incorrectly. Make it a forums upgrade, and I'll take that bet.
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Feb 19, 2016 23:05
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Judge Schnoopy posted:$1 says he forgot his home wifi password or is typing it incorrectly. I was going to go with: He had either no wifi password or an easy one and some neighbor got in and changed it. Which people WILL do. Especially when they want to start using your internet connection for illegal stuff!
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Feb 19, 2016 23:08
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Khisanth Magus posted:I was going to go with: He had either no wifi password or an easy one and some neighbor got in and changed it. Which people WILL do. Especially when they want to start using your internet connection for illegal stuff! Why would you change stuff on the router if you were doing illegal stuff? It's much better to not give the owner of the router a reason to believe something is wrong.
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Feb 19, 2016 23:11
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A ticket came in:quote:Subject: Unable 
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Feb 19, 2016 23:13
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A bunch of tickets are going to come in over the next two weeks but I don't care because it's T1's problem. More specifically, finally completing a decently sized 365 migration (250-300 users), and set it up as a bunch of 10-15 user batches so we could complete them in a gradual manner instead of flipping 250 people over at once. And it's been a good loving Friday, because I wrote A) a Powershell script to complete a batch and assign licenses to the users in the batch, based off a CSV (and completing the batch name based on the name of the Powershell script, which wasn't necessarily the best way but was expedient and I control the entire scheme so if something fucks up I'm the only one to blame), and B) a Powershell script to create scheduled tasks to run each completion script on the specific date that I'm sending out emails to each batch informing them what to expect. In other words, that's the next two weeks' work done. Now the question is whether I pretend to my boss that I'm hard at work on each of these migration completions. And yeah there's less clunky ways to do the scripting I suppose, like one script that runs every night and checks a CSV to see what batches are scheduled for tonight and completes them, but this grew organically (I was originally going to run the script manually, so it was just the one script, then I decided to actually schedule them and just duplicated them for scheduling purposes), but I'm still pretty goddamn  about the whole thing because, well, the migration will be pretty much automatic now and no longer require much attention.Now to see if I can Powershell up the emails themselves, because that's going to be pretty annoying.
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Feb 20, 2016 00:15
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Oh poo poo, a ticket definitley did come in: Thanks Parcelforce!   Despite shipping it with insurance, I only read today they don't actually cover monitors or laptops. Alas we hardly knew ye, a 4 year old hand-me-down from another company with their Office 2007 MAK still installed.
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Feb 20, 2016 00:22
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A mercy killing
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Feb 20, 2016 00:24
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Parcelfarce
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Feb 20, 2016 00:28
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Super Slash posted:Oh poo poo, a ticket definitley did come in: Hit them with an insurance claim for case damage then. Even if the screen still worked the punctures in the lid render it unusable for a user.
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Feb 20, 2016 00:29
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