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SubjectVerbObject posted:and did not pay attention to the command line label. Rookie mistake. You always triple check the command prompt before hitting return on a destructive command.
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May 10, 2016 17:45
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xzzy posted:Rookie mistake. You always triple check the command prompt before hitting return on a destructive command. Then hit ctrl-c, uname -a, then go ahead and run that command. Then panic as you realize you still managed to gently caress it up.
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May 10, 2016 18:34
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I panic when I don't gently caress it up. "Wait everything went according to plan and the task is done? How the gently caress did that happen?"
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May 10, 2016 18:38
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xzzy posted:I panic when I don't gently caress it up. This carries a heavy dose of truth. It was also my exact reaction last time I had to use adsiedit.
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May 10, 2016 18:48
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Use ANSI colors in the prompt, like a red [PROD], its location and hostname in another color. We do something like that and it saved my rear end a few times.
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May 10, 2016 18:55
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Well in my specific example, we have two servers, 1 is live production doing lots of traffic etc, the other is being built for live production and to do lots of traffic, so fundamentally they look identical because the 2nd is being built to be as important as the 1st, it's just not live yet. So it wasn't really a "we need a prod background" kind of situation. It was prod, just not that backbreaking important live part of prod.
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May 10, 2016 19:01
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gently caress gently caress gently caress Server I've been putting off migrating some services off of because I'm waiting for parts and to build its replacement just died today. gently caress gently caress gently caress. At least its being backed up, right? Oh, what's that, you turned off backups a couple of months ago because we were going to build a replacement? gently caress gently caress gently caress 
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May 10, 2016 21:48
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 Edit for content: I swear I am going to kill the next person who reports a link as running slowly without making even a slight effort to quantify that claim with a throughput figure. Thanks Ants fucked around with this message at 22:03 on May 10, 2016 |
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May 10, 2016 21:53
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SubjectVerbObject posted:It was even worse. I think he used putty to connect to the DR server and ssh'ed to the main, so he didn't type exit and did not pay attention to the command line label. This is definitely what molly-guard is for. It requires you to type the hostname of the server when performing a shutdown/reboot from a remote terminal (and can be configured to require it from the local console as well). It's in the Debian/Ubuntu repositories. If you're a RHEL/CentOS type apparently RPM doesn't like the way it hijacks those commands, so it's not in the official repos and requires some hacks to make it survive updates: http://unix.bris.ac.uk/2015/09/17/molly-guard-for-rhelcentos-protect-your-hosts-from-accidental-reboots/
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May 10, 2016 22:56
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DigitalMocking posted:gently caress Why would anyone turn off backups because someone said they are going to spec a new server but hadn't yet?
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May 10, 2016 23:24
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xzzy posted:No, it's therapy. Lol. Same region and saw (more or less) the same thing happen. Co-worker was absolutely convinced he had skills he didn't. Talked a big game, but was at best a semi-talented dilettante. Well, he got passed over for a position and duties he felt he should get despite the person who got it having demonstrable skills and experience. So he leaves. To another company for basically the same kind of position he was unqualified for at out place. Two weeks later one of our guys got contacted by a recruiter looking to fill a "newly opened position"
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May 10, 2016 23:35
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Pissing me off: Samsung Magician. This is my personal machine, but I tried to open Magician to enable RAPID. It gave an error opening, so I decided to uninstall it through add/remove. It didn't remove all of it. I try installing the new version anyway, but it fails at deleting an old file. I try manually deleting the entire file, it says that Samsung Magician is still open. I look in the task manager, nothing. I'm at the point where I'm ready to delete registry keys, but I don't know which ones to hit. This is McAffee levels of acting like malware.
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May 11, 2016 00:36
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22 Eargesplitten posted:Pissing me off: Samsung Magician. Hopefully you did, but did you reboot post-uninstall and then try to install again?
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May 11, 2016 01:00
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Account Managers. All my conversations for the past week have been some summarization of "Tab8715 please save the client! I need you fly across the Country and save Contoso Corp. everything is on fire!  "My follow-up inquiry has always been trying to dig deeper to - you know - what is the actual problem - only to be get a deer in the headlights response. Anyone ever switch from technical to account management? It sounds like it'd be awfully easy...
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May 11, 2016 01:19
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Tab8715 posted:Account Managers. I left for non-technical management and I wish I hadn't. And, if you are a useful account manager, you will get screwed by everyone. Clients will willfully misunderstand you and attempt to destroy your name and your bosses will hold you accountable for not having the clients blow rainbow smoke up their asses. I always feel sorry for Account Managers that aren't sleezeballs.
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May 11, 2016 01:46
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Opened a priority one defect with server admin group: server admins are unable to log into a server even though normal users are able to log in and use service. This came about when I asked the server admins to troubleshoot a server config issue. I look forward to the results.
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May 11, 2016 03:45
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xzzy posted:I panic when I don't gently caress it up. "When you commit a crime you make 20 mistakes. If you can spot 10 of them then you are a genius." This is true of things that are not crimes.
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May 11, 2016 12:16
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Heyyy my old ranting ground Approximate timeline 2013: Put decent amount of work into a proposed revamp of company website, which consists of 50% of my job title. Marketing manager decides she wants to outsource the websites because in her opinion I'm "too slow" and "not a professional". I flip out, have a shitfit on here, and do gently caress all for the next $long_time while worrying whether they'll just ignore 50% of my job title, drop me down to part time, fire me, or what. Meanwhile, I wait to see what this glorious externally developed site will be like that I was told could be done in less than a month, much faster than my slow rear end. 2013-2015: Absolutely gently caress all happens, but I work on some ideas in my spare time with a view to trying to claim it back, because I've not heard about this "one month development" in getting on for 2 years. Early 2015: I present a proposed new site based on responsive design, HTML5, yada yada. Given that they revealed they can no longer afford this external agency anyway and it kind of fell by the wayside, I get the reins back, managed and supported by the MD. Marketing also supports it and we kiss and make up. Late 2015: HR (out of touch as she is despite being the MD's Mrs) raises a giant shitstorm demanding to know why the website's not been touched for 2-3 years. I politely point out that it's quite a well timed question as I have a new site that is about ready to go and that it's nice for someone to be showing an interest again. The whole thing gets a swift kick up the backside, meetings happen, things look good. Late 2015 - Early 2016: People lose interest again but regardless I spend a lot of time lovingly crafting a theme more in line with current company branding, rebuilding the site piece by piece in a new CMS, re-coding blocks to be just so, getting the content right, occasionally waiting for input and not getting any, generally finishing off as best I can under my own initiative and with a chronic lack of support. Around late Feb, the MD raises a huge shitstorm asking why it's not launched yet, that it's the most vital element to the business and basically what the gently caress am I doing, copies it to the team, HR and my line manager. I politely point out that it's actually resembling "ready" but I'm running a little blind due to a chronic lack of decisive direction from the management (i.e. right back at you sir). He gets very interested in helping out all of a sudden, we make great progress, site becomes 99% ready apart from 1 section they wanted to rewrite and send me a storyboard for, and.... Early 2016 - Present: Absolutely gently caress all happens. I chase and chase and chase week after week (being sure to copy in HR and my line manager to cover my arse) and just get told "oh I'm too busy". After the huge shitstorm he raised too, a complete and total apathy. Today: "I don't have time any more, I'm going to delegate the reins back to the marketing manager" ARRRRGFRERHHEJSFDSJJSJBKFJGKFLWWWWWKFDFFFFFFFFFFUUUUUUUUUUUUUUUUUUUUUUUU tl;dr - seagull management. swoop in, make a big noise, poo poo on everyone, and fly off. Also, feeling like wasting 3 years. Vent over. Edit: HOLY poo poo PLOT TWIST!! As I was venting this very post I got complete agreement from said marketing manager and that she's happy to launch whenever. Rollercoaster company, always was. GargleBlaster fucked around with this message at 14:39 on May 11, 2016 |
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May 11, 2016 14:29
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well at least your job isn't boring 
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May 11, 2016 14:56
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In those situations I feel like all you can do is just post what you've got and when people complain you take it under advisement
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May 11, 2016 15:00
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Pretty much launching now. Just stretching my fingers while I wait for a search to complete... I ain't even mad. This actually seems like a good decision for Mr. Indecisive to kick it back down the chain. I used to be a bit harsh about said marketing manager, but (*touch wood*) she is pretty decent nowadays. Fair play, I retract much of my rant.
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May 11, 2016 15:43
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22 Eargesplitten posted:Pissing me off: Samsung Magician. Check in HKLM\SYSTEM\CurrentControlSet\Control\Session Manager for a key called PendingFileRenameOperations - if it's there, delete it, reboot and try again. I've had some software installs fail to remove that key on reboot after uninstalling and most installers won't continue if it still exists (basically makes Windows think that the software hasn't been completely removed).
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May 11, 2016 15:56
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Support rep: "Yeah never rely on our KB articles. They're always out of date. Call support." Support greeting: "For the most accurate and up-to-date information, visit our Knowledge Base." Thanks, 3.75 billion dollar software company.
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May 11, 2016 16:11
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Documentation is a full time job for someone who is actually trained to do it, but literally everyone on the planet treats it like something that happens organically and people just need to remember to do it when making changes.
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May 11, 2016 16:13
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Lord Dudeguy posted:Support rep: "Yeah never rely on our KB articles. They're always out of date. Call support." DID YOU KNOW YOU COULD FILE THIS SUPPORT REQUEST ONLINE AT SUPPORT.COMPANY.COM? I did. Two days ago. None of you fucknuts have replied.
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May 11, 2016 16:18
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xzzy posted:Documentation is a full time job for someone who is actually trained to do it, but literally everyone on the planet treats it like something that happens organically and people just need to remember to do it when making changes. Or it's done by support engineers who are forced to create KB articles by management who has not hid the fact that as soon as the KB database is mature they will be replacing the support engineers by outsourced tier 1's. Works about as well as you expect.
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May 11, 2016 16:18
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Bob Morales posted:DID YOU KNOW YOU COULD FILE THIS SUPPORT REQUEST ONLINE AT SUPPORT.COMPANY.COM? Trigger warning that poo poo, man
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May 11, 2016 16:43
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Bob Morales posted:DID YOU KNOW YOU COULD FILE THIS SUPPORT REQUEST ONLINE AT SUPPORT.COMPANY.COM? When I first started I would just use the web tools I don't have time for the phone! Actually I hate phones! Now I just call, not only does stuff get done faster I look busy while I have a phone to my head on hold for 2 hours while I post on the internet.
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May 11, 2016 16:52
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xzzy posted:Documentation is a full time job for someone who is actually trained to do it, but literally everyone on the planet treats it like something that happens organically and people just need to remember to do it when making changes. This. So much this. And then it bloats out of control because every individual page is unique, so if you have the same info in five places you have to update five places. Assuming anyone remembers all five places.
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May 11, 2016 17:08
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Reminds me of a stupid rule a previous employer had. Every closed ticket must have a new KB created for it. Because we were going to be a streamlined "ITIL" devops agile muckraking snorting spitting chewing son-of-a-gun IT department. Despite countless meetings, myself and several others in IT, could not get it through the IT directors head that this was incredibly stupid. Despite showing him official ITIL documentation on the difference between a problem and an incident. So helpdesk did as they were told and created lazy messy KB articles for closed tickets that already had a documented fix. That director finally left and some poor intern got stuck spending a good chunk of his summer going through and cleaning up the mess.
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May 11, 2016 17:21
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BaseballPCHiker posted:Reminds me of a stupid rule a previous employer had. Every closed ticket must have a new KB created for it. Because we were going to be a streamlined "ITIL" devops agile muckraking snorting spitting chewing son-of-a-gun IT department. Despite countless meetings, myself and several others in IT, could not get it through the IT directors head that this was incredibly stupid. Despite showing him official ITIL documentation on the difference between a problem and an incident. So helpdesk did as they were told and created lazy messy KB articles for closed tickets that already had a documented fix. Jesus christ. There wasn't even an option to say "known issue, KB already exists at <url>"? That's awful.
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May 11, 2016 17:26
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ITIL is just the worst. It's the sort of thing that sounds like a good idea up front, then when it comes to checking all the implementation boxes it's nonstop "holy gently caress my entire work day is going to be spent filling out forms."
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May 11, 2016 17:26
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ConfusedUs posted:Jesus christ. There wasn't even an option to say "known issue, KB already exists at <url>"? Haha nope that would've made to much sense! We tried telling him over and over that multiple incidents could link to an existing documented KB or problem. He was so far up sales rear end that he insisted we treat every incident as it's own special snowflake. How do you rewrite unlocked user account a 100 different times? Towards the end helpdesk was literally copy pasting existing articles as new KBs. Just totally pants on head stupid. xzzy posted:ITIL is just the worst. I think ITIL can be good. What people dont get is that its OK to just pick and choose the parts that apply to your organization and will work well. Otherwise like you said you would get nothing done all day as you sat in change committee meetings and documented the living hell out of every mundane thing.
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May 11, 2016 17:42
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pixaal posted:Why would anyone turn off backups because someone said they are going to spec a new server but hadn't yet? Miscommunication between the backup admin and myself, and totally my fault.
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May 11, 2016 17:58
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xzzy posted:ITIL is just the worst. ITIL is merely guidelines, you should NOT directly implement everything they have down on paper, you mold it to fit your business needs. The overall theory is sound (change management, incident/problem management etc), but people just implement it very poorly.
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May 11, 2016 18:08
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Well management where I'm at missed that lesson, and decided they absolutely had to implement all of it and we've been slowly getting crushed under the weight ever since.
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May 11, 2016 18:11
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if an organization is incompetent enough that documentation is a myth then theyre also the sort of people that would follow it like loving gospel once exposed
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May 11, 2016 18:15
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BaseballPCHiker posted:Haha nope that would've made to much sense! We tried telling him over and over that multiple incidents could link to an existing documented KB or problem. He was so far up sales rear end that he insisted we treat every incident as it's own special snowflake. How do you rewrite unlocked user account a 100 different times? Towards the end helpdesk was literally copy pasting existing articles as new KBs. Just totally pants on head stupid.
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May 11, 2016 18:22
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I just hate when you find a ticket with the same problem and it's just *closed* or 'fixed it'
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May 11, 2016 18:37
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Bob Morales posted:I just hate when you find a ticket with the same problem and it's just *closed* or 'fixed it' If you did a shotgun because you think 5 things could be the problem and it's a vocal user just say "Hey I did 5 things it was one of these" is okay. What pissed me off more is when the ticket is a link to an external resource that is no longer available. "followed steps at https://www.myitblog.com" THIS DOMAIN IS FOR SALE! It's okay to link to a source to credit it, but please copy and past the contents.
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May 11, 2016 18:43
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