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Why is writing a make up test bullying? Surely it's better than an auto-fail, which is what used to happen if you missed a test?
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Jun 2, 2016 19:09
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Just wasted a good few hours trying to figure out why this guy's domain account would create a temporary profile every drat time it logged into a freshly imaged e7450. Corrupt profile? Nope, it's never logged into this laptop before. The login script was mistakenly pasted into his profile path
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Jun 2, 2016 19:31
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Well now I'm glad I didn't get that sysadmin job at the private prep school near me. Because that sounds like something that probably happens way too often, maybe not 11k words but I'm sure it happens. I just have clients who forget what I tell them and then get all pissy that something "isn't working" even though I told them how to make it work.
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Jun 2, 2016 20:20
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larchesdanrew posted:FUUUUUUCK Hahaha, what the gently caress? 11k words? Mental illness sure is a thing. I mean, I've got 11k words to write for my dissertation and I'm honestly worried I'm not going to manage before the deadline at the end of this month. Did they not only give an elaborate explanation of whatever issues their precious child has but also the historical context of said issues? Did it include a bibliography and proper citing in the MLA or Harvard or whatever format? Seriously, isn't 11k words a serious sign to your superiors that it's not you, it's obviously them?
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Jun 2, 2016 20:36
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A ticket came in. I got the information from the user and sent it up to Network Engineering. I went to my lunch and an hour later I come back and I have 5 missed conversations because some guy wanted to IM me instead of the loving user the ticket is for 
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Jun 2, 2016 21:36
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 Well that explains why he's taking his time telling us about the CE's cousin, at least. My sympathes, Larches; helicopter parents are the loving worst, and I don't even work in a school setting.
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Jun 2, 2016 21:37
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Do people not realise that saying "I don't really know much about this" followed shortly after with "this is massively overpriced" doesn't exactly lend their opinions any weight at all?
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Jun 2, 2016 22:49
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Thanks Ants posted:Do people not realise that saying "I don't really know much about this" followed shortly after with "this is massively overpriced" doesn't exactly lend their opinions any weight at all? Look I don't know much about servers but $20,000 seems overpriced, make it $5,000 and it better include everything and work well!
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Jun 2, 2016 23:12
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Wilford Cutlery posted:Just wasted a good few hours trying to figure out why this guy's domain account would create a temporary profile every drat time it logged into a freshly imaged e7450. Your first problem is using roaming profiles. Speaking of roaming profiles, I had a lovely help desk job a few years back supporting users for an online college and a lot of the admissions reps were dumb out of high school people. I still have this image in my "stupid user screenshots" folder that also has poo poo like 50GB OST files and stomach-churning desktop wallpaper. I think the file name "I was doing something with my ipod.png" tells it all  Also I was cleaning up another horrifically bloated roaming profile and one guy had about 40gb worth of naruto and inuyasha episodes and a bunch of fan fiction he wrote  These are the same people who complain it takes them 20 minutes to log into their computer. edit: forgot to actually attach the image
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Jun 2, 2016 23:15
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Grizlor posted:Your first problem is using roaming profiles.
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Jun 2, 2016 23:18
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Like I said it was a lovely help desk job, I wasn't the person who actually managed it, I just had to be the internet garbageman. Oh god now I'm looking through these images and one is a screenshot of a roaming profile with the file "CRAPPY MOVES TO DOWNLOAD.XLSX" highlighted 
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Jun 2, 2016 23:22
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Grizlor posted:Like I said it was a lovely help desk job, I wasn't the person who actually managed it, I just had to be the internet garbageman. A quick cross-referencing of the users assigned to that computer and the relative size of their network shares uncovered 30gb of farm porn and an immediate ticket escalation.
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Jun 2, 2016 23:40
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"How do I make my home PC not update to Windows 10?" Google for the instructions I am so not walking you through this so you blame me for everything that seemingly happens after.
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Jun 3, 2016 00:11
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Grizlor posted:Like I said it was a lovely help desk job, I wasn't the person who actually managed it, I just had to be the internet garbageman.
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Jun 3, 2016 00:48
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My current role involves managing tickets that come in where people want ironport/WSA exceptions to access websites for valid business reasons, among other things. Ticket: WEBSITE ACCESS body: My browser crashes when I go to (website) It's amazing how lazy people get with "it's a network problem". The best I've seen so far is someone who actually asked for access to dating websites on company hours, under the explanation of "I recently became single and need to become unsingle".
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Jun 3, 2016 03:31
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AreWeDrunkYet posted:Do you not proactively manage and test patches? Seems like the only way this can happen is if you point your computers at Windows update and tell them to go nuts. We do, but a couple guys that manage the patch exclusion list got swamped or were out when some of the newer Win10 updates got pushed. Normally they're really good about it, I had gone through a few of my own clients but happened to miss this one, since they're a "one off" that we do limited tier 1 work for. Although the on-site IT manager doesn't admit it, I think he went through and tried to update a few manually on his own too. He'd been asking about upgrading to 10 before the July cutoff date about a week before this mass upgrade made those PCs poo poo the bed. I wouldn't put it past him, it's the same idiot that misunderstood a vendor and upgaded 8 Macs to El Capitan, we had to Time Machine them back to their original state because a couple apps they used weren't compatible 
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Jun 3, 2016 05:23
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Skipping posts to say: has anyone run into the alleged teamviewer hack? TV's denying everything so far but there are what is generally known as "a lot" of reports of people with 2FA and unique passwords being compromised.
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Jun 3, 2016 06:15
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Ursine Catastrophe posted:Skipping posts to say: has anyone run into the alleged teamviewer hack? TV's denying everything so far but there are what is generally known as "a lot" of reports of people with 2FA and unique passwords being compromised. I checked the one machine I keep TV running on and it's fine. I guess not having a teamviewer account to "safely store my details in the cloud" is beneficial. Nobody hacked the details from a post-it note in a binder.
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Jun 3, 2016 09:31
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anthonypants posted:Roaming profiles are Good, as is virtually every other centralization effort. Please do not blame them.
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Jun 3, 2016 09:38
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They're fine with folder redirection and sensible GPOs that control what actually makes it into the profile. Not sure I'd do it on laptops unless I had the Enterprise client and DirectAccess configured, though.
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Jun 3, 2016 10:12
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Ursine Catastrophe posted:Skipping posts to say: has anyone run into the alleged teamviewer hack? TV's denying everything so far but there are what is generally known as "a lot" of reports of people with 2FA and unique passwords being compromised. We have 6 TV-Accounts with 2FA enabled and unique (but never changed since 2 years or so) passwords and there's been no suspicious activity on any of the accounts. hazzlebarth fucked around with this message at 12:00 on Jun 3, 2016 |
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Jun 3, 2016 11:25
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hazzlebarth posted:We have 6 TV-Accounts hazzlebarth posted:either of the accounts uhh... did you only check two of the 6 accounts? 
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Jun 3, 2016 11:44
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deimos posted:uhh... did you only check two of the 6 accounts? My apologies, I'm not a native speaker, I edited the post to clarify.
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Jun 3, 2016 12:01
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LethalGeek posted:"How do I make my home PC not update to Windows 10?" Send them a LMGTFY.
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Jun 3, 2016 15:11
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A ticket came in. Client we had sold a SIP recording solution to sent in an angry email to all our bosses about how we were not assisting them in programming their switch for port mirroring. We has sent them detailed instructions about what to do and when we checked the settings on the switch it all looked correct. Ran a trace on the port the mirroring was supposed to be sent to and see no SIP traffic. Asked the client to verify they had plugged the PBX into the new switch and had the correct source port selected. "Yeah, I plugged in a new network cable from the second NIC on the PBX to the new switch."
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Jun 3, 2016 16:07
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LethalGeek posted:"How do I make my home PC not update to Windows 10?" Or just update it to 10.
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Jun 3, 2016 16:08
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ChubbyThePhat posted:Or just update it to 10. "The new word is SO UGLY" was their main complaint about this
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Jun 3, 2016 17:11
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LethalGeek posted:"The new word is SO UGLY" was their main complaint about this Tbf, they aren't wrong.
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Jun 3, 2016 17:27
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ChubbyThePhat posted:Or just update it to 10. Which reminds me, and I suppose asking her is as good as anywhere (maybe even better because you guys know what's what.) Should I? I'm on a couple years old crappy ProBook 5330m. You know, i5-2520M CPU, 4GB ram, 64-bit, loving 125 or so gig HD which sucks and forces me to use an external drive for all my poo poo. I'm not in IT and know basically nothing about this poo poo. I could set up a simple lan party a decade ago but that was a decade ago, and since then I haven't kept up (nor needed to). I use this laptop pretty much for everything. Watching films, series, play the games it's capable of running (at the moment I'm enjoying Stellaris) and my academic studies. Luckily I don't have to make a choice before the end of July (I think) so I'm going to postpone anyway until I finish my dissertation (due the end of this month) but I'd appreciate a general yes or no from you guys. My biggest fear is that my HD isn't large enough to comfortably run Win10 or that it'll clog things up so that the games that already run only barely (playable at lowest settings, but it's right at the edge) will somehow perform worse and push it right below the threshold of playability, you know?
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Jun 3, 2016 18:21
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Email #1 Date: 5/25 From: Me To: [People I Have Active Projects With] Subject: Vacation Hi everyone, I'll be out from May 26-June 1 for my sister's wedding. Please don't email me while I'm gone, you'll want to file a ticket instead so my colleagues can assist you. Have a great Memorial Day! *** Email #2 - My Vacation Autoresponse I'm out of the office from 5/26-6/1, have a great weekend! Please file tickets for assistance in my absence. *** quote:Date: 5/27 quote:Date: 5/31 The Macaroni fucked around with this message at 18:38 on Jun 3, 2016 |
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Jun 3, 2016 18:34
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Honestly? I really like 10. It has a few idiosyncrasies, but every OS does. It seems to run a lot smoother and with a bit less overhead than even 7 did.
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Jun 3, 2016 18:36
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JohnnyCanuck posted:Honestly? I really like 10. It has a few idiosyncrasies, but every OS does. It seems to run a lot smoother and with a bit less overhead than even 7 did.
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Jun 3, 2016 18:40
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Windows 10 is cool and good.
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Jun 3, 2016 18:45
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Taeke posted:Which reminds me, and I suppose asking her is as good as anywhere (maybe even better because you guys know what's what.) Unless you know you have critical software that won't run on 10 then yes, I'd say you should upgrade while the upgrade is still free. There's not much benefit from staying on 7 or 8.1 as 7 is losing support soon and 10 is much better than 8.1. The official minimum specs for Windows 10 are the same as Win 7, so I doubt it would perform worse for you.
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Jun 3, 2016 18:46
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Taeke posted:Which reminds me, and I suppose asking her is as good as anywhere (maybe even better because you guys know what's what.) It would help if you let us know what OS is on it right now. Windows 7?
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Jun 3, 2016 18:48
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Taeke posted:Which reminds me, and I suppose asking her is as good as anywhere (maybe even better because you guys know what's what.) Get a 500gb or 1tb ssd (Intel or Samsung) and that laptop will still last you a decent amount of time for everything but gaming. Maybe double the RAM.
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Jun 3, 2016 18:49
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Yeah other than all the telemetry bullshit, which is certainly a very valid concern, I vastly prefer 10 over 8.1 or 7. And as far as telemetry goes, the one point of view of course is that MS could actually be using the data to resolve problems and so on. Yeah, we all know it's going into targeted advertising, but there might be some smidgen of it that's actually used for improving the thing. And I'm fully on board with Microsoft's pushing the upgrade as hard as they can to get all the XP and 7 machines off the Internet. Except when a computer is joined to a domain - removing that caveat from the detection process is loving inexcusable and they need to be hit in the face with a spiky bat for that one. But home machines? gently caress all your zombie bot bullshit all you idiot people out there clicking on whatever you can find to madly click on - crypto is exactly what you deserve. Sorry I think I got off topic here what was the question?
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Jun 3, 2016 18:50
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I just resolved a very highly escalated ticket. User was not receiving any calls on his phone, and were instead going to the out of service number. Phone is online, can place calls, everything seems peachy. Let's dig into the call logs aaaaand... the user had forwarded his line. To the number 8. 
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Jun 3, 2016 18:54
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Kaethela posted:I just resolved a very highly escalated ticket. User was not receiving any calls on his phone, and were instead going to the out of service number. Phone is online, can place calls, everything seems peachy. Let's dig into the call logs aaaaand... the user had forwarded his line. To the number 8. This ticket brought to you by the number 8 and the letters F and U.
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Jun 3, 2016 19:27
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So, someone just tried to scam a help desk. I was passing by and the help desk girl was flustered and I asked what was up. She gave me the strangest story I have heard for awhile, which was that someone called the help desk and demanded a download of the financial detail for the last 15 years. He then verbally went off on the help desk girl and threatened to fire her and 'leave her working the streets.' You know, sounding like a completely professional request you'd expect from a manager somewhere. So, I got his information which was "Jim" at a strange number with area code 907. I had to look that up and it's Juneau Alaska - where our company has no office or presence of any kind. I dug out a copy of our data retention policy, which notes that we archive data after 5 years and purge it after 8 in most cases. So, even a newly hired manager should know that he's not getting 15 years of information. By this time, I was annoyed but endlessly curious and I called him and played it straight, like we were fulfilling the request. "Hey, we have the information. Where do I need to send it?" and I got an address in Arizona. Specifically 501 N 4th Ave, Tuscon. Go ahead and Google Maps that for some added hilarity. We have no presence anywhere near there, either. I said that I wouldn't send financial data to a non-company address and he got huffy. So I followed the SOP: "Please give me your full name, position, and office location and I'll get approval from the executive committee to release these to you." The line was disconnected and then went straight to voice mail from that point on.
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Jun 3, 2016 20:26
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