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22 Eargesplitten posted:
I used to help my aunt with her computer. Used to. That stopped the day she accused me of changing her Yahoo language to Japanese. Why Japanese, you ask? Because my minor was Japanese (in 1998). So if her contacts list was alphabetized all wrong, it must certainly be in Japanese (There was nothing wrong with her loving Yahoo mail/contacts). My sister, my mom, and now my older cousin (who thought we just weren't being patient enough with her) have all tried and gave the gently caress up. Now, when poo poo breaks, she goes to Discount Electronics and either gets them to fix it or just buys another $50 computer. Which breaks down and starts that bitch/buy/fix cycle all over again. Lesson learned: Do never touch anything that's not yours.
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Jun 21, 2016 18:07
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When people ask me to fix their poo poo, I end up fibbing and saying that I can't. Usually making something up about contractual agreements and how I could lose my job because of it. It's partially true, though--I can't accept money for technical support outside of my employer and our clients. Though, and I quote one of our VP's, "No one's going to bust you over fixing a computer if you do it for a case of beer".
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Jun 21, 2016 19:30
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I just billed the television station $300 to text the news director a password, because the CE threw out my documentation and the GM can't find his copy. they paid it 
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Jun 21, 2016 19:34
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larchesdanrew posted:the CE threw out my documentation and the GM can't find his copy.  
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Jun 21, 2016 19:37
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larchesdanrew posted:I just billed the television station $300 to text the news director a password, because the CE threw out my documentation and the GM can't find his copy. Jesus, that place has to be held together by the 3 B's - band-aids, bubblegum, and bailing wire. And maybe prayers.
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Jun 21, 2016 19:37
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BOOTY-ADE posted:Jesus, that place has to be held together by the 3 B's - band-aids, bubblegum, and bailing wire. And maybe prayers. Naaaah. You'd have to have a soul to pray.
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Jun 21, 2016 19:39
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larchesdanrew posted:I just billed the television station $300 to text the news director a password, because the CE threw out my documentation and the GM can't find his copy. You should have responded that they'll get their password when the CE gets his.
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Jun 21, 2016 19:45
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They didn't even contact me themselves. The news director had the assistant producer text me. Here, have a glimpse into my life: 
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Jun 21, 2016 19:55
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I still say that larches needs to fire his current employee and send him on over to the TV station. I can only imagine the hilarity that would ensue.
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Jun 21, 2016 19:55
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GnarlyCharlie4u posted:I still say that larches needs to fire his current employee and send him on over to the TV station. No you don't fire him, you contact him out. Put the money directly into the department budget 
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Jun 21, 2016 20:08
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larchesdanrew posted:They didn't even contact me themselves. The news director had the assistant producer text me. 
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Jun 21, 2016 20:15
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Volmarias posted:She is the exact use case for a Chromebook. When her current system dies that's how I'm going to go I think.
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Jun 21, 2016 21:07
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I got my parents an HP Chromebox to replace an old Dell Optiplex. They both are Google account-havers and Gmail users so it was easy. Zero issues at all. There were a couple of sites that used Silverlight for video (  ) but they have all moved to HTML5 now so it's all good.
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Jun 21, 2016 21:14
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larchesdanrew posted:They didn't even contact me themselves. The news director had the assistant producer text me. RE: A ticket came in: Then we are hosed Edit: Please tell me the password was something like: beepboopCEisAbadMANAGER 18 Character Limit fucked around with this message at 21:18 on Jun 21, 2016 |
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Jun 21, 2016 21:15
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Nah, it'll be CE$uxBuff@l0nutz
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Jun 21, 2016 21:46
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Went into biomed engineering area to install Windows on something. I say "hi dude" to guy looking at his lap, figure he's looking at his phone. I start my stuff and look back over, dude is straight up asleep....
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Jun 21, 2016 21:50
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skooma512 posted:Went into biomed engineering area to install Windows on something. I say "hi dude" to guy looking at his lap, figure he's looking at his phone. Could you please depict this via mspaint for us?
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Jun 21, 2016 21:53
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18 Character Limit posted:RE: A ticket came in: Then we are hosed also: I findlly got SCCM to roll out Windows 10, but not the Capture is throwing 0x-errors left and right. 
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Jun 21, 2016 22:32
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larchesdanrew posted:They didn't even contact me themselves. The news director had the assistant producer text me. Get a nice retainer fee that lets you work for them like max 8 hrs a week.
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Jun 21, 2016 22:47
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skooma512 posted:Went into biomed engineering area to install Windows on something. I say "hi dude" to guy looking at his lap, figure he's looking at his phone. Phone isn't the worst thing he could be looking at. 
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Jun 21, 2016 22:50
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Renegret posted:I don't even back up my poo poo. Too much effort. This is from a couple pages ago, but I have a SSD in my tower basically just hanging from the power/sata cable resting on top of a divider in the case. I have a mount for it I bought probably a year ago it sitting on my desk that I still haven't put it in and then installed because 
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Jun 22, 2016 00:08
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I might be getting my first actual ticket as opposed to the email system we've been using because we're looking at maybe implementing Spiceworks. Any hot recommendations if we do about configurations / procedure would be most welcome. Otherwise things have been quiet lately, just the usual modems needing to be restarted and the like. larchesdanrew posted:They didn't even contact me themselves. The news director had the assistant producer text me. Why the gently caress would anyone permanently delete recent documentation? It's not like word documents take a ton of space if it's just text and a few images, may as well save that poo poo for 10 years until you're 100% certain it's obsolete.
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Jun 22, 2016 00:56
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Mo_Steel posted:I might be getting my first actual ticket as opposed to the email system we've been using because we're looking at maybe implementing Spiceworks. Any hot recommendations if we do about configurations / procedure would be most welcome. Anger/Hate/Spite
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Jun 22, 2016 01:07
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Mo_Steel posted:I might be getting my first actual ticket as opposed to the email system we've been using because we're looking at maybe implementing Spiceworks. Any hot recommendations if we do about configurations / procedure would be most welcome.
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Jun 22, 2016 01:10
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Please read larch's oost history in the thread.
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Jun 22, 2016 01:14
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Mo_Steel posted:Why the gently caress would anyone permanently delete recent documentation? It's not like word documents take a ton of space if it's just text and a few images, may as well save that poo poo for 10 years until you're 100% certain it's obsolete. Delete? It was probably saved on to the finest Buffalo-brand external drive money can buy.
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Jun 22, 2016 01:14
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Mo_Steel posted:Why the gently caress would anyone permanently delete recent documentation? It's not like word documents take a ton of space if it's just text and a few images, may as well save that poo poo for 10 years until you're 100% certain it's obsolete. Had to keep the Buffalo NAS below 95%! Every byte counts!
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Jun 22, 2016 01:15
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Because by deleting them he has excised the last bit of Larches from his life. Notice how everything immediately broke.
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Jun 22, 2016 01:23
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Priss In Plate posted:Usually making something up about contractual agreements and how I could lose my job because of it. It's partially true, though--I can't accept money for technical support outside of my employer and our clients. I hope your indentured servitude is at least lavishly compensated.
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Jun 22, 2016 02:38
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Client's internal NTP server is showing up as a stratum 16 server on the boxes we manage (I checked on three different systems) so nothing will sync to it. I can't sync to external NTP servers because it looks like the client has them blocked at the firewall! I forwarded along my findings to the person who gave me the NTP server so we'll see if they manage to fix it. Time isn't too offset so it's not a huge deal but still, NTP is a nice thing to have on SAN controllers....
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Jun 22, 2016 03:56
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tactlessbastard posted:I hope your indentured servitude is at least lavishly compensated. It's pretty common for msps. The risk can be real for a client to request personal support on the side if it's cheaper than msp@home rates. The non -competes also likely carry on a year after departure to make sure employees won't walk off with the clients.
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Jun 22, 2016 04:35
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Mo_Steel posted:Why the gently caress would anyone permanently delete recent documentation? It's not like word documents take a ton of space if it's just text and a few images, may as well save that poo poo for 10 years until you're 100% certain it's obsolete. "We don't need this, I'll just fix everything like I've always done, I don't need THAT NERD'S sticky notes to do my job"
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Jun 22, 2016 05:34
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Some times I kinda sorta wish I didn't leave extensive documentation behind at my old job. Then I'd have an excuse to drop by for an hour now and then and shoot the poo poo. ..I still do, of course, but I don't really have any excuses.
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Jun 22, 2016 07:53
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Password reset for our entire userbase? This is both  and
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Jun 22, 2016 09:25
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Judge Schnoopy posted:It's pretty common for msps. The risk can be real for a client to request personal support on the side if it's cheaper than msp@home rates. The non -competes also likely carry on a year after departure to make sure employees won't walk off with the clients. Oh. That didn't occur to me. Good point.
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Jun 22, 2016 10:01
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Hi, we have a network device that has been out of support for over 4 years, hasn't been eligible for updates for almost 4 years, hasn't had cables plugged into its monitoring interfaces for over 3 years, and is generally just sitting in the data center being a pingable IP and costing money. Please start the decommission process like we've asked you every 6 months for 4 years. Management: I don't understand why this NEEDS to be decommissioned? Please outline this.
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Jun 22, 2016 10:54
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larchesdanrew posted:I just billed the television station $300 to text the news director a password, because the CE threw out my documentation and the GM can't find his copy. I think the most surprising thing about the story is that the CE actually threw something away.
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Jun 22, 2016 11:14
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It wasn't part of his precious trash pile, it was tainted by being made by Larched, so he had no compulsion to hoard it 
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Jun 22, 2016 11:24
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Crowley posted:Some times I kinda sorta wish I didn't leave extensive documentation behind at my old job. Then I'd have an excuse to drop by for an hour now and then and shoot the poo poo. HOWTO: write bad documentation that looks good
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Jun 22, 2016 12:30
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GreenBuckanneer posted:Password reset for our entire userbase? This is both eh... shouldn't be a problem if this is Windows AD. It's easy to powershell and the only forseeable problems I could see is if you have a ton of service accounts and people that don't know how to change their password in email settings on their phone. get-aduser -Filter * -SearchBase "OU=whatever,DC=whatever,DC=whatever" | set-aduser -ChangePasswordAtLogon $True... or something like that Unless you have to actually change their password FOR them. That's gonna suck, no matter how you slice it. Enjoy all those phone calls. Edit: also, this is a thing http://admodify.codeplex.com/
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Jun 22, 2016 13:44
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