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nexus6 posted:"Gather round, kiddos. Let me tell you about a certain television station..." "I know that station! Why does the weatherman there use a whiteboard instead of a greenscreen?" GreenNight posted:What's wrong with AnyConnect? For me- as a user- it's a goddamn nightmare if you have to be able to connect to more than one customer's VPN. Because the configuration of the client itself is downloaded from a server, connecting to a customer's VPN will just randomly overwrite your list of endpoints. I used a notepad doc with a list of different endpoints for my customers that I could just paste into the textbox, but even that breaks because some configurations will disable the textbox and not let you type anything in. It's great if you only have to connect to one thing, though. MisterZimbu fucked around with this message at 16:52 on Jul 21, 2016 |
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Jul 21, 2016 16:46
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I'm literally the only person in my department that doesn't want to know user passwords and I was starting to think I was in the wrong. Thanks ticket thread 
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Jul 21, 2016 16:49
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GreenNight posted:No, he's wrong. Ah, my mistake.
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Jul 21, 2016 17:00
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AlexDeGruven posted:No. 
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Jul 21, 2016 17:02
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A ticket came in: My new laptop doesn't have a port for the 3 prong connector coming out of the monitor.
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Jul 21, 2016 17:36
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Help Desk guy told me about this one that came in on the night shift: HD: Service Desk, this is DJ, may I have your username?  :I'm Dr. Bob McFaker and I'm due to start my position next week. I'm supposed to be doing some online training but I'm locked out of my account and need a reset.HD: Sure thing Dr. McFaker, I've located your record. I'll just need you to confirm your physical badge# and date of birth? : Excuse me? Are you calling me a liar?HD: No sir, it's just standard... : You useless piece of garbage! You think your manager will be proud of you for holding up patient care? If I don't have these stupid training requirements done by my start date, they WILL delay my privileges! What's your manager's name?HD: He's going to tell you the same thing, but his name is Bill Manager. : You sure you want to take this there? Because I will mention your name and talk about how much of my time you wasted. HD: Go for it. Manager: So Dr. McFaker, you're telling me that you refuse to confirm your DOB and have no access to your badge? : That's right, I won't give out personal information on the phone. You can contact my supervisor [Actual Supervisor Name] for confirmation.Manager: We're not calling her in the middle of the night for a non-critical issue, and you're in violation of the terms of your position. Good night. [click] Of course the real Dr. McFaker shows up next week and has no idea any of this has happened. Pretty troubling that someone had gotten access to McFaker's personal email and immediately started trying to engineer the accounts he found mentioned in them.
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Jul 21, 2016 17:43
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uPen posted:A ticket came in: 
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Jul 21, 2016 17:51
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uPen posted:A ticket came in: Sounds like you need to route power through the laptop's network port.
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Jul 21, 2016 18:01
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uPen posted:A ticket came in: I wonder where the video cable got plugged in.... 
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Jul 21, 2016 18:05
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BOOTY-ADE posted:I wonder where the video cable got plugged in.... I'd like to see the old laptop please.
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Jul 21, 2016 18:11
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The Macaroni posted:Help Desk guy told me about this one that came in on the night shift: I thought the conclusion to this story was going to be your friend getting a warning for not helping a doctor.
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Jul 21, 2016 18:18
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spog posted:I thought the conclusion to this story was going to be your friend getting a warning for not helping a doctor. The end of that was the doctor lying about not being the caller.
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Jul 21, 2016 18:20
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MF_James posted:The end of that was the doctor lying about not being the caller. Call me cynical, but this is my theory as well.
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Jul 21, 2016 18:40
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For the first time (in the short time) since I started in IT my training has been approved and is being paid for! Doing an accelerated CCNA training course that is 12 hours a day for five days. Going to be a stressful week I'm sure but worth it. Now to wait until the new CCNA book comes out and read it before my class.
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Jul 21, 2016 19:30
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He unplugged everything at his desk, setup his new laptop, plugged everything back in and couldn't figure out where the monitor's power cable went, traced it back to the monitor and called us.
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Jul 21, 2016 20:43
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I think the one time I've needed a user's password to troubleshoot was when they were having a hard time changing their Windows password when their old one expired. Turns out that in addition to the basic complexity requirements of Upper/Lower/Symbol/Number, you're also not allowed to use your samAccountName or displayName as part of your password.
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Jul 21, 2016 21:11
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Dr. Arbitrary posted:I think the one time I've needed a user's password to troubleshoot was when they were having a hard time changing their Windows password when their old one expired. I'm pretty sure that's standard across any non-poo poo systems?
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Jul 21, 2016 21:22
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MF_James posted:I'm pretty sure that's standard across any non-poo poo systems? Sure, but it's easy to not be aware of that fact because how often do people try to use their username as their password. The user INSISTED that they had all the requirements but I never expect that someone would try to do: User:jhansen Pass:Jhansen1!
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Jul 21, 2016 21:30
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It was so must easier around here when 85% of our users' passwords were password
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Jul 21, 2016 21:40
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Judge Schnoopy posted:Setting up a VPN using native Windows control panel. Many users out there wouldn't be able to follow the directions to do this if somebody was on the phone talking them through a posterboard of pictures. If I remember correctly, Windows won't let you save the VPN settings unless you enter credentials, and if you get the admin account working you still haven't verified the user account has VPN access from remote. In this case, it's always easier to have user credentials to test / save settings before sending a machine off to bumfuck nowhere. https://technet.microsoft.com/en-us/library/jj554824(v=wps.630).aspx and also: https://technet.microsoft.com/en-us/library/ee431700(v=ws.10).aspx
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Jul 21, 2016 22:31
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Asmodai_00 posted:I'm literally the only person in my department that doesn't want to know user passwords and I was starting to think I was in the wrong. Also every time I have to ask someone for their password and they immediately give it to me I then tell them off for not asking questions.
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Jul 21, 2016 22:48
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uPen posted:He unplugged everything at his desk, setup his new laptop, plugged everything back in and couldn't figure out where the monitor's power cable went, traced it back to the monitor and called us. My guess was component or composite, and that he was trying to connect it to a TV, but that's even better.
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Jul 21, 2016 23:02
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Is there a way to create a Windows profile for a domain user without having them log in? I occasionally get passwords from more... challenged users when I'm setting up a new computer so I can put their files in the right places and set up their wifi cert and so forth. The fact that I don't want to spend 15 minutes in the same room as these people probably has nothing to do with it.
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Jul 22, 2016 00:08
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Q: My mailbox in Exchange is 20 GB in size, I also have two other peoples' 10-15 GB mailboxes open in my profile, I've figured out how to put outlook in my windows startup folder so the program runs at logon, and every time I come back to my desk after getting my coffee, a box has popped up saying it cannot locate my 15 GB .pst file which is saved to a network drive, or else Outlook is completely hung. What is the problem with Are System? A: Go gently caress yourself.
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Jul 22, 2016 04:32
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A: Outlook doesn't support pst files located on a network drive. They will need to be moved to a local drive or you can shoot yourself in the face.
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Jul 22, 2016 04:40
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Ghostlight posted:I've been fighting my department tooth and nail to automate profile setups so that we don't have to ask people for their passwords just to give them a new computer. It's a maddening task. I learned how to use/script USMT just so I didn't have to get user passwords when re-imaging or moving people to a new machine. I couldn't convince my coworkers to use it but at least my own rear end is covered.
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Jul 22, 2016 04:48
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MF_James posted:The end of that was the doctor lying about not being the caller. They're actually pretty good about shutting down jerk physicians at my hospital. It's a children's hospital, so we generally don't see an attitude of rear end in a top hat entitlement as a perk.
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Jul 22, 2016 04:54
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lodewijk posted:And this morning I got into an argument with our Payment Terminal provider helpdesk. Lots of card payments weren't going through, but since one simple connection test succeeded it's not their problem but a network issue. Never mind that running the test several times in a row produced errors. Ultimately, I noticed that by wiggling the cable that powered the thing (their cable, not part of our infrastructure) you could produce the error consistently. They'll send me a one. Banksys? They tend to pawn off their issues onto the ISP(I work for that one with the purple logo that got rebranded last year) as well, we get regular calls from customers having issues with their payment terminals while their FIA connections work perfectly. Usually there's claims we're blocking outgoing ports(We don't) or specific port forwarding configuration is required(It's not, and it's not part of our support on residential contracts, which the customers in question always seem to have) Oddly enough after about 3 or 4 calls to our helpdesk the issue is mysteriously resolved by them.
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Jul 22, 2016 10:28
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 At least it's only a mouse.
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Jul 22, 2016 10:32
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The Macaroni posted:Help Desk guy told me about this one that came in on the night shift: A few years back, I think I posted about the clown who lost everything in his bank account... Twice. To the exact same campaign. My boss called me and as I remember, I had to verify no breach of sensitive data from a user alleging that he had a virus clear out his account. He walks in, drops his laptop on my desk and scribbles something on a piece of paper. The piece of paper contained his password.
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Jul 22, 2016 10:43
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ming-the-mazdaless posted:A few years back, I think I posted about the clown who lost everything in his bank account... Twice. To the exact same campaign. Man, I guess it's safe for me to post about now. I got tossed in between a rock and a hard place. A user calls one morning complaining about lots of spam. Turns out his account was hacked, and the spam was originating from his account. So we change the password, and then my boss comes in at noon asking about a user reporting lots of spam. He claims it didn't stop after we changed the password. He says a virus might have stolen the password even after we changed it. Now that could have very well been, but this dude is running a Mac. Then I look closer and he's running Norton from 2011 on his Mac. He's got Silverlight from 4 years ago installed. He's got Flip4Mac installed, and he's looking at porn on his computer on the regular. His password is 6 characters and includes both his name and his birthday. He uses this password EVERYWHERE because passwords are just so hard to remember. So I would love to go back to my boss and tell him, "yo, check again.. I think you'll find you're wrong," but because this dude's this kind of dude I can't go back with a clean conscience and state that for sure. I also don't have access to the mail server for real so my I'm put in a position where I gotta trust what my boss is saying despite me knowing it's probably not actually the case. So I gotta go through the motions of "seems like you have a virus." That's what my boss is pushing for too so I go with it despite it meaning I have to work harder. Then 3 days later my boss checks his logs and realizes we have "SMTP after POP" enabled. He says to me after I submit my report... "So you didn't find proof of a virus.. does this mean it was wrong to format his computers.." to which I just didn't say anything because I couldn't. Here in reality there's a 99% chance this dude had no virus. There's a 99% chance my boss was wrong on the timeline, but thanks to office politics I spent 3 days formatting Macs in a dude's office. All because a dude running a Mac was running old software and re-using his password everywhere. ErIog fucked around with this message at 13:09 on Jul 22, 2016 |
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Jul 22, 2016 13:05
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ErIog posted:All because a dude running a Mac was running old software and re-using his password everywhere. Seems reason enough to go nuclear on it, it's not like there's any tragic loss (unless work was actually lost).
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Jul 22, 2016 14:18
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ErIog posted:a dude running a Mac was running old software and re-using his password everywhere. My issue with Macs is on the opposite end - I've got a user with a client who's the ONLY guy in either of their locations with a Mac. He apparently can't use PCs either because they had a network outage the other day, and while our help desk was trying to reconnect network drives on the Mac, they told the guy to use a PC temporarily. His words as soon as he sat down and logged in: "Wow, I forgot how to use a Windows box, this might be tricky...." All he uses his Mac for is accessing network drives and using Adobe CC and Office for Mac. Outside of those things and occasionally browsing the web, he's loving clueless about Macs. His boss has NO idea how to use or troubleshoot Macs either. One of our engineers that recently left the company was the ONLY guy we had that was considered a "Mac expert" so we have nobody to leverage and end up spending way too much time Googling and guessing. On top of this, the company I work for is supposedly "not a Mac support shop", yet now I can't get a clear answer from managers or owners on (a) whether or not we support them or (b) if we do, to what extent? Telling clients to go to an Apple Store or certified Apple repair/reseller (per our owners/managers) doesn't work either because clients come back, bitch that they're not getting what they paid for service-wise, and management caves and tells us to support that bullshit anyways. I've started denying any knowledge of Macs outside setting up wireless and email on them because the last people who volunteered suddenly had a shitload of unresolved Mac tickets in their queue, because nobody else wanted to learn to use Mac and ownership doesn't want to take the time to provide any training on them. Best part? The company will foot the bill for Microsoft/Cisco certification training but several people have been told that if they want Mac training/certification, they'll have to do it on their own time and money.
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Jul 22, 2016 14:32
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A ticket came in: the phones aren't ringing at a location after power loss. Time to dig through a PBX manual from the 1990s. 
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Jul 22, 2016 14:48
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Mo_Steel posted:A ticket came in: the phones aren't ringing at a location after power loss. Time to dig through a PBX manual from the 1990s. Did you reboot it?
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Jul 22, 2016 14:50
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larchesdanrew posted:An email from a student came in. And then everything was fine. Oh god; the claw of CE! He's here!
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Jul 22, 2016 14:54
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GreenNight posted:Did you reboot it? Nah, it just reset to it's default settings for phone ringing which is to only ring one line. Turns out you have to assign each station to ring as well.  I can't wait until we can setup some sort of alternate solution like VoIP, that'd be amazing. e: vvv I'll take a look thanks. Mo_Steel fucked around with this message at 15:51 on Jul 22, 2016 |
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Jul 22, 2016 15:42
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Mo_Steel posted:Nah, it just reset to it's default settings for phone ringing which is to only ring one line. Turns out you have to assign each station to ring as well. 3CX is a really good piece of IP phone software if you want to go look at possible options.
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Jul 22, 2016 15:45
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Re:social engineering chat One time I was doing some web design for my mother's company and she went on a vacation, so she "helpfully" set up an email rule to forward every email she received to me. So about eight hours later and thousands of spam and grandkids pics and lawyer jokes emails, I called Comcast and said, "Hey my mom is forwarding her emails to my account. Can you please change the password of mymom@comcast.net to '111111111' so I can log in to her email portal and turn it off?" The Helpdesk guy didn't even blink. Sure man. Here you go. All set. I was floored.
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Jul 22, 2016 17:18
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Agrikk posted:Re:social engineering chat I worked phone support for a bit and while we were supposed to ask for the last 4 of the social or the security pin (I never had a customer even know what that was) half the time the customer would give it to us and the other half they would throw a fit where we were then told to do what they wanted anyway.
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Jul 22, 2016 17:29
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