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Yay I just got a new support person under me to work on the frontlines so I now have 3 people I get to marshall to ward off the waves of angry users. Chatted to my developer friend at lunch who did her technical skills interview. She got 0% on the exam and he recommended not hiring her, but the GM did anyway. The first question on the exam was "What's a way to find out the IP of the computer you're using?" The exam was verbal, and we would have accepted any vaguely right answer. 0% 
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Aug 5, 2016 04:26
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Dick Trauma posted:The HR assistant who was left behind when the VP got canned is very good at not saying "Yes, Dick Trauma I recognize that the people running this place are stupid fuckhead idiots." if it's a google calendar then it should ask the assistant whether she wants to send invites, and she can just press don't send. and if the exec is also using a google calendar, then the event should automatically show up on their calendar anyway, unless they disable that (which nobody does) if it's exchange you're hosed sorry
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Aug 5, 2016 05:11
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Inspector_666 posted:Actually I'm kind of surprised nobody is making a commercial version of the solution imgix came up with. from way back, but MK1 built it for them, you can buy it if you want
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Aug 5, 2016 06:36
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JewKiller 3000 posted:if it's a google calendar then it should ask the assistant whether she wants to send invites, and she can just press don't send. and if the exec is also using a google calendar, then the event should automatically show up on their calendar anyway, unless they disable that (which nobody does) He said it's exchange. They could solve it by giving her folder permissions to the calender so she can just add the stuff to the calenders one by one 
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Aug 5, 2016 10:06
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iajanus posted:Yay I just got a new support person under me to work on the frontlines so I now have 3 people I get to marshall to ward off the waves of angry users.  That's going to be real fun. We had a few people like that, but they were hired solely to do password resets. (AD only, we had about 20 other systems more competent people did the resets for)
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Aug 5, 2016 13:53
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iajanus posted:The first question on the exam was "What's a way to find out the IP of the computer you're using?" The exam was verbal, and we would have accepted any vaguely right answer. How? How could you talk for 2 minutes and not accidentally stumble on a partially correct answer? I mean, specifically for somebody applying for a job in IT. I totally understand why my mom would ask "what's an IP address" when I'm talking to her about computers.
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Aug 5, 2016 15:59
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Judge Schnoopy posted:How? How could you talk for 2 minutes and not accidentally stumble on a partially correct answer? Surely at some point you could have said 'Google' and have it accepted as a 'vaguely right answer'.
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Aug 5, 2016 16:01
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nexus6 posted:Surely at some point you could have said 'Google' and have it accepted as a 'vaguely right answer'. This doesn't work if you're higher up on your parents problem solving chain than Google. My dad called me earlier this week asking where the contact list was in windows 10, I didn't know, so I googled it. Problem solved. But thanks Windows for not actually putting something in your Mail app to even point you in the right direction.
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Aug 5, 2016 16:23
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Ghostlight posted:A ticket came in: our infrastructure is colla&*^*( NO CARRIER (drat I'm old)
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Aug 5, 2016 16:27
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Uh oh guys senior admin is talking about changing our backup strategy on the virtual servers he's suggesting we move to snapshots for server backups to free up resources and time for our data backup platform where is that resume of mine anyway?
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Aug 5, 2016 16:30
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SEKCobra posted:He said it's exchange. They could solve it by giving her folder permissions to the calender so she can just add the stuff to the calenders one by one That would barely be worse than what she's doing now, and no worse than other idiotic procedures I've seen here. I think I mentioned that the CEO proved unwilling to search the GAL via his iPhone and so insisted that he get a personal address book of all staff in his Outlook. I pointed out that it would be separate from the GAL and need to be maintained separately and he didn't care because hey, that's someone else's problem. And since my boss has access to his email she saw the discussion and then insisted that she too get a personal address book for all the staff. Then they both got mad at me because the entries didn't have home telephone numbers, when the list supplied to me didn't have any. One of the assistants took the opportunity to chime in (they get copied in on all emails to me) to insist that I had all the numbers which got both the CEO and my boss to jump on me for being "negligent" about not including them. At this point it was just too many people to fight, and I realized that they would all forget about it anyway as soon as something else caught their eye. Days later the CEO was so fed up with his iPhone freezing up (a problem which he kept reporting to me while simultaneously refusing to give me the phone to work on it) he switched to an Android phone which automatically searches the GAL. Did he want me to remove the now 100% redundant personal staff address book? NOPE! He demanded that it be kept up to date in case he happens to use it by accident.
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Aug 5, 2016 16:38
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Dick Trauma posted:That would barely be worse than what she's doing now, and no worse than other idiotic procedures I've seen here. I think I mentioned that the CEO proved unwilling to search the GAL via his iPhone and so insisted that he get a personal address book of all staff in his Outlook. I pointed out that it would be separate from the GAL and need to be maintained separately and he didn't care because hey, that's someone else's problem.  Time yet?
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Aug 5, 2016 16:52
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SEKCobra posted:
I can't find somewhere else to go. I've been looking for a long time now. At least I'm well paid while I suffer.
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Aug 5, 2016 17:03
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Judge Schnoopy posted:Uh oh guys Surely he means 2n+1 geographically redundant storage with snapshot capability... riiiight?
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Aug 5, 2016 17:12
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deimos posted:Surely he means 2n+1 geographically redundant storage with snapshot capability... riiiight? VMware snapshots nightly and leave them around for 6 months.
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Aug 5, 2016 17:14
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deimos posted:Surely he means 2n+1 geographically redundant storage with snapshot capability... riiiight? hahahahaha Issue: data backup platform currently takes all night for our (surprisingly well managed) backups. We need to add a bunch of new virtual servers. Solution: We can do snapshots of some servers on the virtual platform, eliminating the need to use resources on our backup platform! Those snapshots are BETTER, in fact, because they can back up the entire server and not just the critical data volumes!
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Aug 5, 2016 17:16
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Judge Schnoopy posted:hahahahaha What the hell is going on over there?
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Aug 5, 2016 17:37
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Moey posted:What the hell is going on over there? Great things. Post back in here if you haven't changed jobs by the time someone fucks up with snapshots due to letting them all grow until they fill the volume. Bonus points if it's all thin provisioned without proper alerting thresholds.
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Aug 5, 2016 17:39
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I remember reading that snapshots will cause long cold start times. Might have been deling the snapshot to make room. But its a terrible idea to use as backup.
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Aug 5, 2016 21:35
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nexus6 posted:Surely at some point you could have said 'Google' and have it accepted as a 'vaguely right answer'. I honestly would have accepted Google as an answer (although I would get them to explain what they'd search, and try to get them to explain what an IP address is to some degree). I already have one useless person I'm only barely able to trust with basic tasks, it'll be awesome with a second. Especially with the CEO pushing the devs to shove out new features and software to our clients irrespective of how complete they are or how error-riddled they are. Support load is already over three times normal capacity. In our quarterly review meeting one of the sales guys literally asked me why we don't just close more tickets and all I could do was laugh in his face. For reference, our normal load is 30 odd open at any time, at the moment we have over 110. FML
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Aug 5, 2016 23:01
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iajanus posted:I honestly would have accepted Google as an answer (although I would get them to explain what they'd search, and try to get them to explain what an IP address is to some degree).
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Aug 5, 2016 23:03
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A ticket came in: install software taking 2-3 hours for each installation on seven computers. A ticket got closed: 5 hours and 15 minutes later, they are all done. Automation is the best. That was even with some problems that made me take an extra half hour / 45 minutes on a couple machines, which isn't going to happen again because I identified and fixed the problems. I've started the script for 8 more, which I fully expect to be able to do on Monday, along with one other computer. I got 17.5 hours of work done today, without even working hard.
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Aug 5, 2016 23:48
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iajanus posted:She got 0% on the exam and he recommended not hiring her, but the GM did anyway.
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Aug 6, 2016 02:21
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Nuclearmonkee posted:Bonus points if it's all thin provisioned without proper alerting thresholds. Thin provisioning doesn't even matter at this point. Without alerting we will have a story.
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Aug 6, 2016 03:17
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iajanus posted:I honestly would have accepted Google as an answer (although I would get them to explain what they'd search, and try to get them to explain what an IP address is to some degree). Ouch - my (bad) colleague on my team was hired on like that - another (good) colleague started the same day as him. The difference between the two (both of which whom came in with zero technical skill) is night and day. The good one has basically googled the poo poo out of everything and put in hard work to go from zero to A+ certified, decent with SQL and deployment tools plus wants to specialize on IS/NetSec. The bad one only learned about ctrl + a and the filter function in excel yesterday. He still to this day does *TRIGGER WARNING* ctrl + alt + delete to get to task manager and have zero understanding of commands he runs for linux. Zero retention even after explanations. Zero google fu even when explaining things. */TRIGGER/* At least my new awesome manager is well aware of bad coworker's shortcomings and there is hope for the future. He pretty much said that bad coworker had somehow sold the company on some bullshit and got hired on that basis. So he might be making upwards of 75-100 grand being less skilled than t1 helpdesk. Edit: Question for thread, when you have a poo poo coworker as mentioned above and have already raised it to the manager (who will eventually do something about it as they seem to be aware), how do you handle lovely coworker if they're on your same team until they're gone? Just not help them with the same question they're going to ask for a week? notwithoutmyanus fucked around with this message at 04:16 on Aug 6, 2016 |
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Aug 6, 2016 04:08
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new printer setup
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Aug 6, 2016 04:36
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notwithoutmyanus posted:Edit: Question for thread, when you have a poo poo coworker as mentioned above and have already raised it to the manager (who will eventually do something about it as they seem to be aware), how do you handle lovely coworker if they're on your same team until they're gone? Just not help them with the same question they're going to ask for a week? Have them start documenting the questions in a knowledge base, and then when they ask you the same question again, make them refer to the knowledge base.
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Aug 6, 2016 05:10
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notwithoutmyanus posted:Edit: Question for thread, when you have a poo poo coworker as mentioned above and have already raised it to the manager (who will eventually do something about it as they seem to be aware), how do you handle lovely coworker if they're on your same team until they're gone? Just not help them with the same question they're going to ask for a week? I think a fairly common response in the IT world is to just be a massive dick to them all the time. Force them to quit so you don't have to deal with them or the slow firing process.
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Aug 6, 2016 07:49
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Dick Trauma posted:That would barely be worse than what she's doing now, and no worse than other idiotic procedures I've seen here. I think I mentioned that the CEO proved unwilling to search the GAL via his iPhone and so insisted that he get a personal address book of all staff in his Outlook. I pointed out that it would be separate from the GAL and need to be maintained separately and he didn't care because hey, that's someone else's problem. Write E-mail, click recipient, type name, click search, name pops up, "Looks fine to me" to which boss walks off and douchebag complains about other stuff. Dick Trauma posted:Days later the CEO was so fed up with his iPhone freezing up (a problem which he kept reporting to me while simultaneously refusing to give me the phone to work on it) he switched to an Android phone which automatically searches the GAL. 
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Aug 6, 2016 07:50
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Knormal posted:So I'm guessing she's hot then. She'd better be 
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Aug 6, 2016 07:54
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ChickenOfTomorrow posted:new printer setup Too bad it's not the 80s and a tractor feed printer.  I need to try this again but with some sort of tripod to make a perfect loop.
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Aug 6, 2016 08:44
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We're migrating our ticket management to salesforce in two weeks, and we support peons finally got access to the sandbox yesterday. We were assured nothing in the sandbox is live and we can play with it as we want to. So I start creating cases and choosing random contacts and adding notes, etc. An hour later, the operations manager forwards me an automatic reply from one of those contacts with the note "looks like they turned on email notifications in the sandbox, make sure you are changing the email address to @example.com or something!" At least I was making somewhat realistic professional looking tickets and not like "Joe says he has too much poop in his butt!"
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Aug 6, 2016 12:15
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notwithoutmyanus posted:He still to this day does *TRIGGER WARNING* ctrl + alt + delete to get to task manager */TRIGGER/* Wait wait wait there's a better way?
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Aug 6, 2016 12:56
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Alchenar posted:Wait wait wait there's a better way? Ctrl+Shift+Esc
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Aug 6, 2016 12:59
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NFX posted:Ctrl+Shift+Esc Right click the task bar press open task manager. Done, no lovely full screen log off bullcrap.
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Aug 6, 2016 13:28
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People who use Ctrl+Alt+Del to lock their PCs are the worst
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Aug 6, 2016 14:53
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Thanks Ants posted:People who use Ctrl+Alt+Del to lock their PCs are the worst  that doesn't even workDo people believe that if they're not required to put a password in, other people are still locked out because you can't see the desktop? E; nevermind it clicked, lock the pc option from the ctrl alt del screen. So dumb I couldn't parse that at first.
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Aug 6, 2016 15:24
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RE: A ticket came in: Your favorite shortcuts WinKey + Pause / Break to pull up the System menu  On other news, I am awful at SQL queries / using Microsoft Access and had to resort to Vlookup in Excel to get what I actually wanted done.  One day I'll sit down and learn some SQL.
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Aug 6, 2016 15:35
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Judge Schnoopy posted:
Ctrl-alt-del and then select "Lock" with the mouse. At least that's how it used to be. I haven't had to use Windows as my main computer for a few years, so I don't know if that's changed or not.
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Aug 6, 2016 15:52
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flosofl posted:Ctrl-alt-del and then select "Lock" with the mouse. At least that's how it used to be. I haven't had to use Windows as my main computer for a few years, so I don't know if that's changed or not. I think he was more poking fun at people who don't use Windows+L to save a few keystrokes
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