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Dr. Arbitrary posted:Yesterday a ticket came in, we had to change the cpu/memory settings on like 100 vms. It got split up into a bunch of groups for 10 different engineers to work on. I got to have a moment like this a few weeks back and it is the most self-satisfying feeling ever, I swear. One of the other guys on my team had been slowly doing links one-by-one for our internal wiki of all the multitudes of fiber service documents of all our customers for several hours. I crushed the remainder of the entire job (about 3/4's of it) down to about five minutes work with a half-hour job putting together a powershell script to mass-create properly-formatted URL's into a text file for a quick copy-paste  .
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Aug 24, 2016 07:25
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iajanus posted:Quick question that's probably been answered before: Basically you want a wiki. There are dozens of them. I like Confluence the best, but it's not free. However, it is cheap for small teams of up to 10 people. Hosted for $10/month or purchase and self-host for a one-time payment of $10. Can easily be expanded as your team grows, if that's your thing.
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Aug 24, 2016 07:37
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ConfusedUs posted:Basically you want a wiki. There are dozens of them. The odds of my team increasing are 0  . I'll be lucky if I can keep it at the 3+me it is at the moment.
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Aug 24, 2016 07:40
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Ghostlight posted:That's true but that factor is entirely back-facing and as a result it's not involved in making me deal with hysterical staff who've 'lost' their documents because they signed into Onedrive with their business email, or demands to make a Skype for Business meetings "just work" with invitees who are trying to join on Skype. Skype for Windows desktop just works with Skype for business for video chat. Not on Mac though.
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Aug 24, 2016 07:42
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ConfusedUs posted:Basically you want a wiki. There are dozens of them. If it's for general documentation, why not just use Mediawiki?
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Aug 24, 2016 07:43
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Was kind of hoping for something not self-hosted and a bit simpler to edit for the L1s; they're not the most technical people 
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Aug 24, 2016 07:49
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iajanus posted:Was kind of hoping for something not self-hosted and a bit simpler to edit for the L1s; they're not the most technical people If the L1's aren't technical, they probably shouldn't be editing it anyway. If something needs changing, maybe tell them to pass it up the food chain via email or ticket.
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Aug 24, 2016 07:51
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Confluence can arrange articles into a hierarchical structure that makes a lot more sense than MediaWiki's target usage where people are either searching for stuff or arrive via a direct link.
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Aug 24, 2016 07:51
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Neddy Seagoon posted:If the L1's aren't technical, they probably shouldn't be editing it anyway. If something needs changing, maybe tell them to pass it up the food chain via email or ticket. I may have been slightly underselling them  . Slightly.
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Aug 24, 2016 08:03
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lampey posted:Skype for Windows desktop just works with Skype for business for video chat. Not on Mac though.
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Aug 24, 2016 08:08
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Hilariously, after poking around a bit we may have an old Confluence setup that isn't being used for anything e: this company wonders why it's leaking money
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Aug 24, 2016 08:09
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iajanus posted:Hilariously, after poking around a bit we may have an old Confluence setup that isn't being used for anything You mean like a 20TB/day Splunk annual license that's not gone over 15% utilization in the last year?
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Aug 24, 2016 12:28
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baquerd posted:You mean like a 20TB/day Splunk annual license that's not gone over 15% utilization in the last year? How is Splunk? I do telecom, not sysadmin, but I had a drunken conversation with someone while on vacation who though highly of it. Telecom stuff loves to generate logs on individual systems, so an aggregator of some sort would be awesome.
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Aug 24, 2016 12:56
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SubjectVerbObject posted:How is Splunk? I do telecom, not sysadmin, but I had a drunken conversation with someone while on vacation who though highly of it. Telecom stuff loves to generate logs on individual systems, so an aggregator of some sort would be awesome. Splunk is pretty good, but expensive both for the license and to pay for the hardware to run it on. Skimping on hardware infrastructure to support your license results in severe service slowdowns.
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Aug 24, 2016 13:09
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Ghostlight posted:The one positive thing I can say about SharePoint is that there is no 'SharePoint for Business' brand fuckery that makes Onedrive and Skype such loving nightmares to discuss with staff. OneDrive is a complete poo poo show right now - yes, even with the new OMGNEXTGEN sync client. I want to love it, I really, really do. But I can't. 
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Aug 24, 2016 14:25
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SubjectVerbObject posted:How is Splunk? I do telecom, not sysadmin, but I had a drunken conversation with someone while on vacation who though highly of it. Telecom stuff loves to generate logs on individual systems, so an aggregator of some sort would be awesome. Splunk works well for this. Once upon a time, I handled real-time billing platforms in mobile operators and used splunk to decent effect.
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Aug 24, 2016 14:58
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We run ELK as an alternative and it's great. E: we've even done temporary packet capture into it when we found ourselves thinking "how the gently caress do we keep packet captures straight between these components" Turns out we didn't even need it because the problem was being caused by a ForeScout (loving worst appliance ever) which uses the only mirroring port on our router so we never captured the issue happening 
deimos fucked around with this message at 15:40 on Aug 24, 2016 |
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Aug 24, 2016 15:20
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Crowley posted:OneDrive is a complete poo poo show right now - yes, even with the new OMGNEXTGEN sync client. The Office 365 services that aren't Exchange Online are mostly half-baked poo poo.
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Aug 24, 2016 15:49
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aaand today I discovered that my organisation-mandated email signature is getting my emails blocked as spam to at least one recipient. At least I got a bounce message from their server - but how many other recipients are blocking my 'spam' at the ISP level and not telling me?
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Aug 24, 2016 16:44
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spog posted:aaand today I discovered that my organisation-mandated email signature is getting my emails blocked as spam to at least one recipient. We had that happen and it ended up being the stupid "Check us out on facebook!" button that was an ad link.
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Aug 24, 2016 16:47
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A ticket came in to run some diagnostic commands on a server at a point in time in early July. My team of temporal admins will take a break from sending ourselves lottery ticket numbers to get right on that.
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Aug 24, 2016 16:57
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GreenNight posted:We had that happen and it ended up being the stupid "Check us out on facebook!" button that was an ad link. Thanks for the suggestion: I took a look at the five different links and one of them was a bit.ly link to one of our domains (why?) - removing it seems to avoid the spam filter. Good work marketing dept! I am guessing that some ISPs silently block these messages without a 550 bounce message?
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Aug 24, 2016 16:58
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spog posted:Thanks for the suggestion: I took a look at the five different links and one of them was a bit.ly link to one of our domains (why?) - removing it seems to avoid the spam filter.
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Aug 24, 2016 17:07
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Thanks Ants posted:The Office 365 services that aren't Exchange Online are mostly half-baked poo poo. We waited so long for their MDM to be a thing. When they finally released it, it didn't even loving work. I'm pretty sure it still doesn't actually work, either. We just went with AirWatch instead.
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Aug 24, 2016 17:08
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anthonypants posted:Marketing departments use bit.ly links not just as a URL shortener, but so they can get demographics from people who've clicked that link. Take that bit.ly link and add a plus sign to the end of the URL and you'll see some of that. Cool. I assumed that you could get all of that from website analytics (since we own the target domain) - but I see that you can get more info this way. Oh...here's the really fun part - the bit.ly link goes to a dead link, so it doesn't even work!
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Aug 24, 2016 17:19
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spog posted:aaand today I discovered that my organisation-mandated email signature is getting my emails blocked as spam to at least one recipient. If it's anything like us, lots. And they only tell you when its too late and want to complain/cancel service! It's not helped that a lot of google based ISP mail providers have spam settings default to reject all, it's also not helped by our hideous handmade lovely signatures... my kingdom for exclaimer.
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Aug 24, 2016 17:19
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18 Character Limit posted:A ticket came in to run some diagnostic commands on a server at a point in time in early July. Imagine four balls on the edge of a cliff. Say a direct copy of the ball nearest the cliff is sent to the back of the line of balls and takes the place of the first ball. The formerly first ball becomes the second, the second becomes the third, and the fourth falls off the cliff. NTP works the same way.
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Aug 24, 2016 17:46
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Neddy Seagoon posted:If it's for general documentation, why not just use Mediawiki? MediaWiki is easy to set up but not with the visual editor, which is still complicated multi-service arse to set up. The basic out of the box thing works pretty well if you think they'll cope with computer guacamole. The main thing is that loving nobody will write in it unless they want to. So they have to see why this is a good idea. Also, intranet wikis rapidly become the Obsolete Documentation Archaeological Funhouse. I've administered Confluence and it's loving horrible - size of a planet and finicky; if you use it, buy it as a service from Atlassian. Also, users hate using it. Management love it, probably because it lets them do complicated ACLs.
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Aug 24, 2016 18:46
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spog posted:Cool. I assumed that you could get all of that from website analytics (since we own the target domain) - but I see that you can get more info this way.
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Aug 24, 2016 19:21
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spog posted:Cool. I assumed that you could get all of that from website analytics (since we own the target domain) - but I see that you can get more info this way. This would require communication and knowing about what metrics are being collected
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Aug 24, 2016 23:46
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iajanus posted:Quick question that's probably been answered before: We use an ancient open-source variant of MindTouch (dekiwiki) at my job, it works decently well, and I believe has a wysiwyg editor out of the box.
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Aug 24, 2016 23:53
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deimos posted:We run ELK as an alternative and it's great.
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Aug 25, 2016 00:38
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wtf I also found we have Freshdesk sitting around doing nothing and paid for. gently caress this company are insane. In possibly related news, I just had my quarterly review (first one since I got to be in charge of a support team) and got effusive praise about my handling of the team and interdepartmental politics, they agreed with my planned projects and agreed to fund them in writing, and gave me a 10% pay rise. wtf is happening I don't understand this feeling  am I about to get fired?
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Aug 25, 2016 03:00
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iajanus posted:wtf I also found we have Freshdesk sitting around doing nothing and paid for. gently caress this company are insane. It's your karmic reward for giving us the new thread title.
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Aug 25, 2016 03:49
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notwithoutmyanus posted:I'm our main Forescout person at my company. That poo poo is a great and complicated tool but why are you giving it your only span? You can do more than one from a single device, before asking what you were trying to do? To specify, it's set up to protect our websites from the outside. The problem we were having with it was that it was silently sending TCP reset packets to our CDNs for hours at a time. And when I say it was doing it silently I mean it wasn't even showing the IPs it was blocking on the interface. We only figured out it was doing it by process of elimination "the problem is happening, quick plug in the packet capture to the mirroring port... gently caress it's not doing it when we plug in the packet capture... Revert the mirroring port to the CounterACT....son of a bitch it's the CounterACT sending the RSTs". We ended up white listing the IPs of all the CDNs we use and I set up a script that checks the subnet lists of our CDNs every day and alerts our network guys (who rarely automate anything) and automatically updates our AWS security groups if it changes. Keep in mind, the traffic was squeaky clean, I mean Incapsula and Cloudflare when I say CDNs in this case. That being said, it's not my gear so it could be misconfigured.
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Aug 25, 2016 06:05
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A ticket response from IT came in! : Did my credentials for [internal web portal] expire? I can't log in and it says to open a ticket. : Hi KillHour yes,send me your domain password and i will reset it to the same one We're a loving security company!
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Aug 25, 2016 07:24
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KillHour posted:A ticket response from IT came in! You can be facebook (that is, "security" is not in your vocabulary) and still, such a request cannot be made. By doing this, IT just opened the gates to any phishing email that asks for passwords, from now till the end of times. Today is legit IT. Tomorrow it won't be.
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Aug 25, 2016 07:29
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spog posted:aaand today I discovered that my organisation-mandated email signature is getting my emails blocked as spam to at least one recipient. Why not just check it? http://mxtoolbox.com/blacklists.aspx
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Aug 25, 2016 10:21
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Crowley posted:Why not just check it? http://mxtoolbox.com/blacklists.aspx Cool tool, thanks, but the bounce message stated that the block was content related. Given that the message was pretty much 'hello' +my sig, it didn't need all my deductive powers to decide that the sig was the problem.
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Aug 25, 2016 11:06
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A ticket (well, phone call) came in from India. "All our PC's are being slow" Oh ok, are you guys running anything on the network over there? "just fix it please". 
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