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KoRMaK posted:developer heaven  Content: A package came in that didn't have a name on it. It was handed off to me because I get strange packages since I test new technology. Said package contained loose 128MB SanDisk Micro SD cards. Not just a few, it was loaded with them. I asked around and came to find the purchaser: A new clerk in the purchasing department (which is similar to the help desk....somehow) took a request from some random user to upgrade their hard drive to a 256GB SSD and decided to be proactive! Apparently, the super deal he got clearing out someone's trash heap of SD cards for a third of the price would get him street cred amongst the other purchasers. 
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Sep 7, 2016 01:41
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Thanks Ants posted:
But did you forward it to the president of another business unit virtually unprompted in a lame attempt to save face?
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Sep 7, 2016 02:40
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to the extreme - the same logic would determine that repairing the roof of a warehouse filled with stock isn't revenue generating so is an unnecessary expense), and in the last few days it fell over. Welp. Got that CYA email.
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KoRMaK posted:I'm always surprised by the lack of automation I hear you guys talk about. Powershell is great. You should also learn ruby and/or python. You can get soo much done with those. Like for instance, call a bunch of people at once https://github.com/twilio/twilio-ruby If whatever you are doing manually has a pattern, even if the pattern only plays once, then you can automate it. Processing phone numbers should be dirt easy (after you learn the ropes). And regex's are a definate must. I use this site to prototype regexes, its super useful https://regex101.com/. Powershell is loving magical. I just automated one of the biggest mundane parts of our job into a search input that returns the relevant data in two seconds instead of digging through two colossal Excel spreadsheets.
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Sep 7, 2016 02:57
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This is the piddliest of bitches, but I'm starting to get burned out at my job. We rolled out Salesforce for our call tracking and external facing customer site two weeks ago Monday, and it wasn't a complete disaster, but there's the stupidest poo poo that didn't come over or doesn't work. There's so much little retarded poo poo that it feels like no one ever actually sat down with a tech to see what info they needed to take calls, so things like customer hours of business or product codes are missing. No one bothered to consider any of the huge amount of documentation that was on our old site, both customer facing and internal, so it's completely inaccessible to customers and only accessible to us if we remember our old usernames and passwords (which no one does because we always used the SSO link on our main intranet page). Communication with our customers was poor, and we still have people calling in that their accounts aren't working, because no one told them we changed all usernames to the users' e-mail addresses. We take calls as well as calling people back on tickets that they put in. Our hold times have been non-stop in the 10-15 minute range for the past two weeks - today they were in the 30-45 minute range. Our company goal is 4 minutes average. Our backline queue, which used to cause panic and mass e-mails if it got above 15 calls, has over 115 in it. Management has promised endless overtime to anyone willing to work on the queue, but if you do another manager just tells you to get on the phone because of the hold times. I feel like I'm the only one who knows what they're doing. I've been fixing problems that some of the supervisors don't even know how to fix, and there's several techs who know that and come to me first when they have an issue. So I have that, on top of having a trainee - who I haven't actually been able to do much training with, because I'm also still expected to keep up my full caseload. And I'm still technically tier 1 support - I've been here a year, but they don't promote before 18 months, and only do promotions in July, and since I started in August I'm pretty much hosed for the next year or so. I almost had a panic attack tonight because someone e-mailed me after I left that their upgrade bombed (after I went to the trouble of saving copies of the now inaccessible documentation and e-mailing it to them along with specific instructions not to try to run the installer from their terminal sever - guess what they did?) I would go in there early tomorrow to call them, but I'm working late shift (oh yeah, we also have 3 late shifts a month) and I don't know if there's anyone else there I would trust to take it. The supes will just tell them to restore from a backup and run the install again the right way, and of course that will work, but it's so stupid when it could be fixed by someone who actually knows how the software works - which we have, like 2 of. I really need a vacation I think, but I don't know if I can since I'm training someone. I don't know if they'd let me given how badly our call volume has blown up. I feel unappreciated and stressed out, and I don't know if I'm being a big baby or a prima donna, or if going to my direct supervisor or department manager would do any good - the manager is being promoted and a new manager I've never worked with is taking over, so who knows. I don't know if I should just stick with it, since I really loved the job before all this poo poo went down, or if I should start applying elsewhere the way everyone keeps telling me to do. This was my first tech job and I feel nervous about going anywhere else and starting over again. well that's my crybaby sob story thanks for reading
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Sep 7, 2016 03:17
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A Pinball Wizard posted:This is the piddliest of bitches, but I'm starting to get burned out at my job. We rolled out Salesforce for our call tracking and external facing customer site two weeks ago Monday, and it wasn't a complete disaster, but there's the stupidest poo poo that didn't come over or doesn't work. There's so much little retarded poo poo that it feels like no one ever actually sat down with a tech to see what info they needed to take calls, so things like customer hours of business or product codes are missing. No one bothered to consider any of the huge amount of documentation that was on our old site, both customer facing and internal, so it's completely inaccessible to customers and only accessible to us if we remember our old usernames and passwords (which no one does because we always used the SSO link on our main intranet page). Communication with our customers was poor, and we still have people calling in that their accounts aren't working, because no one told them we changed all usernames to the users' e-mail addresses. Sounds like hell. At the least you can start sending out resumes and doing interviews. Your not jobless so you have as much time as you want to find something that seems good to you. Worst case scenario you get some interviewing experience out of it. Edit: You need to be able to get away from work to do them obviously. PBS fucked around with this message at 03:31 on Sep 7, 2016 |
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Sep 7, 2016 03:23
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A Pinball Wizard posted:I've been here a year, but they don't promote before 18 months, and only do promotions in July, and since I started in August I'm pretty much hosed for the next year or so. You'll see exactly how bullshit this is the second you put in your resignation, which you should do as soon as you find a job that isn't filled to the brim with bullshits. they're all filled with bullshits
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Sep 7, 2016 03:32
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Kinetica posted:Yeah I'm not sure where in the US you live but I don't know of any IT unions. I'm in Washington and I'm in the classified workers union.
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Sep 7, 2016 05:26
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Wizard of the Deep posted:You'll see exactly how bullshit this is the second you put in your resignation, which you should do as soon as you find a job that isn't filled to the brim with bullshits. Yep. If they wanted to give you a raise enough, they would find a way to do it. Those policies sound like a bunch of red tape bullshit to get tier 1 people to stick around for 2 years at low pay, find out they aren't getting a raise, leave, rinse and repeat.
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Sep 7, 2016 06:49
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larchesdanrew posted:E/N incoming but gently caress it. Like I said before, this stuff keeps happening, maybe you should take a look in the mirror and figure out where the problem really is. You can't quit and run away from every tough, uncomfortable, unpleasant situation you find yourself in. Stop being such a sad sack, stand up for yourself, climb out of the well.
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Sep 7, 2016 07:00
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Two lovely jobs in a row is hardly proof that he's the problem. If it was three, four, or five, sure, but two could still easily be random chance.
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Sep 7, 2016 07:02
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larchesdanrew posted:...E/N.... The inventory manager thing is bullshit, and you need to call them on it by refusing to do it. There is definitely someone else in the office who can do it. Your hands are full. You don't even have an employee anymore. Just because you could theoretically fix a situation doesn't mean that it's your obligation or responsibility to. You don't have to feel bad for refusing things that are unreasonable, and you don't have to fix everything. Who knows, they may be reasonable about it if you tell them straight up you can't do it no matter how much you would like to due to the aforementioned reasons of a) already having a full time job and b) your dept. currently being understaffed. Also be straight with your supervisor when they're asking the impossible. Get quotes from vendors you can buy from. Tell your supervisor how much money whatever it is he wants to do costs, and ask him where he wants to make compromises. If he doesn't believe you then forward all your correspondence with the vendors and tell him to knock himself out trying to get lower prices. Don't hold it against yourself when you're asked to do the impossible and fail at it. Kids will manage to learn without super fancy Chromebooks or whatever. They'll survive if the projector is down for a day. Not everything is a crisis. Also don't sweat your dumb supervisor saying dumb poo poo. Most everyone who works there probably knows what a tool they are, and you're the dude that fixes their poo poo for them when they have problems. Your relationship with most of them will be fine. Also, IANAL and IAMNOTADOCTOR and IAMNOTAPSYCHIATRIST, but you sound co-dependent as hell dude. You need to get yourself to an al-anon meeting or something to help you deal with what seems to be your crippling need to fix everything even when it may not be possible to. 22 Eargesplitten posted:Two lovely jobs in a row is hardly proof that he's the problem. If it was three, four, or five, sure, but two could still easily be random chance. I think it's less the 2 lovely jobs he's responding to and more the fact that larches seems to take a lot of stuff that happens at work very very personally to the point that it affects his mental health. The TV station was definitely a train wreck nightmare hellscape, but a lot of the stuff he's describing about the school is par for the course working in education or working anywhere. I'm very serious about him being codependent. A lot of the burden that he complains about is stuff that he's putting on himself. Maybe not the initial situation, but the way in which the situation spirals such that it leads to a large sense of obligation that inevitably causes stress. ErIog fucked around with this message at 09:17 on Sep 7, 2016 |
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Sep 7, 2016 09:03
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Arsten posted:Just spray yourself with Axe. Your interviewer won't know the difference. I... I... can't. My housekeeping sucks to high heaven, but my personal hygiene is pretty awesome.
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Sep 7, 2016 09:29
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ErIog posted:The inventory manager thing is bullshit, and you need to call them on it by refusing to do it. There is definitely someone else in the office who can do it. Your hands are full. You don't even have an employee anymore. Just because you could theoretically fix a situation doesn't mean that it's your obligation or responsibility to. You don't have to feel bad for refusing things that are unreasonable, and you don't have to fix everything. Can we get your opinions' wrongness in an auditorium full of people for denouncement?
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Sep 7, 2016 13:45
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Fudge posted:But did you forward it to the president of another business unit virtually unprompted in a lame attempt to save face? I forward all my CYA e-mails to the President of These United States. Obama always has my back. 
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Sep 7, 2016 15:46
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ErIog posted:
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Sep 7, 2016 15:52
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Nerdrock posted:So : we get union representation along with a handful of building lead custodians. They don't give a gently caress about us, but it's... something. My brain parsed this as a ternary operator the first time over. That was an interesting experience.
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Sep 7, 2016 16:09
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Larches fucks sake just walk out and move to another place that has better jobs.
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Sep 7, 2016 16:58
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Steakandchips posted:Larches fucks sake just walk out and move to another place that has better jobs. Like the spice mines of Kessel.
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Sep 7, 2016 17:24
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A Pinball Wizard posted:This is the piddliest of bitches, but I'm starting to get burned out at my job. We rolled out Salesforce for our call tracking and external facing customer site two weeks ago Monday, and it wasn't a complete disaster, but there's the stupidest poo poo that didn't come over or doesn't work. There's so much little retarded poo poo that it feels like no one ever actually sat down with a tech to see what info they needed to take calls, so things like customer hours of business or product codes are missing. No one bothered to consider any of the huge amount of documentation that was on our old site, both customer facing and internal, so it's completely inaccessible to customers and only accessible to us if we remember our old usernames and passwords (which no one does because we always used the SSO link on our main intranet page). Communication with our customers was poor, and we still have people calling in that their accounts aren't working, because no one told them we changed all usernames to the users' e-mail addresses. Mine isn't quite that bad but we're switching from Office 2010 to 2013 and everyone (over 2000 people) is being a giant loving whiny baby about the whole thing and it's gotten on my nerves more than I thought. Plus right after that is done at the end of the week we're going to a new ticket system but they want us to put everything in both places for a week which is going to be a complete loving drag Im sure. So yeah bitch away sometimes this stuff is so loving stupid. Also who the hell designed the layout for Outlook 2013 as it is legit bad and hard to read
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Sep 7, 2016 17:32
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Steakandchips posted:Larches fucks sake just walk out and move to another place that has better jobs. And lose custody of his child?
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Sep 7, 2016 17:44
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Steakandchips posted:Larches fucks sake just walk out and move to another place that has better jobs. The whole custody/visitation thing is a bit of an anchor, unfortunately.
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Sep 7, 2016 17:45
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LethalGeek posted:Mine isn't quite that bad but we're switching from Office 2010 to 2013 and everyone (over 2000 people) is being a giant loving whiny baby about the whole thing and it's gotten on my nerves more than I thought. Plus right after that is done at the end of the week we're going to a new ticket system but they want us to put everything in both places for a week which is going to be a complete loving drag Im sure. So yeah bitch away sometimes this stuff is so loving stupid. Why not skip 13 and go with 16? I guess you're already rolling out so too late to change now!
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Sep 7, 2016 17:57
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nielsm posted:And lose custody of his child? Has he explored the idea that he could work further away and see his kid on the weekends? Or some sort of work from home thing every other week for a few days so he could see his kid during those weekdays?
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Sep 7, 2016 18:03
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pr0digal posted:I forward all my CYA e-mails to the President of These United States. Obama always has my back. 
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Sep 7, 2016 18:09
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Steakandchips posted:Has he explored the idea that he could work further away and see his kid on the weekends? Do you have kids? I couldn't imagine in 100 years moving away from my kids. It would absolutely destroy me, regardless of any wife / ex-wife situation. Going to work is a job, they'll come and go, poo poo happens, people get over it. A kid is a core essential to a dad's life for the rest of their time on this planet. I know this is an IT forum full of IT nerds but you guys have really fallen off of the deep end of work-life balance on this one.
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Sep 7, 2016 18:15
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Not to mention a lot of his problems are probably added to by his wife cheating on him and getting a divorce.
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Sep 7, 2016 18:17
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Steakandchips posted:Has he explored the idea that he could work further away and see his kid on the weekends? If you get divorced and have kids, you cannot legal change counties without the permission of both your ex and the state or you likely lose custody. It sounds like it was pretty messy when larches got divorced, so getting that permission is likely a no go.
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Sep 7, 2016 18:17
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RFC2324 posted:If you get divorced and have kids, you cannot legal change counties without the permission of both your ex and the state or you likely lose custody. It sounds like it was pretty messy when larches got divorced, so getting that permission is likely a no go. In that case, get a remote gig.  Programmer heaven is waiting
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Sep 7, 2016 19:02
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An email came in:quote:Colleagues- That was sent to a group of six staff that were "hand-selected" by the CEO, a fact which she reminded us of immediately after that email went out. So yeah, off I go to lie about my company :iamafag:
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Sep 7, 2016 19:11
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LethalGeek posted:Mine isn't quite that bad but we're switching from Office 2010 to 2013 and everyone (over 2000 people) is being a giant loving whiny baby about the whole thing and it's gotten on my nerves more than I thought. Plus right after that is done at the end of the week we're going to a new ticket system but they want us to put everything in both places for a week which is going to be a complete loving drag Im sure. So yeah bitch away sometimes this stuff is so loving stupid. I feel you. We switched a bunch of people over to 2013 last April, and the bitching still hasn't stopped. The font is too big. The font is too small. It's too bright. I can't find anything. My email is broken, and so are all my documents and the internet and none of its worked ever one the upgrade. I swear to god, the next person who says "ever since the upgrade" gets a swift kick in the teeth through the phone line. 
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Sep 7, 2016 19:12
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wa27 posted:An email came in: I would just ask for the review they wanted me to post.
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Sep 7, 2016 19:15
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Oh lovely. Got back from lunch to see a notification from my file server. A raid 10 array has become degraded. I log in to MSM and one of the disks is completely missing. It doesn't show up at all, so I can't gracefully remove it from the array. Here's hoping that none of the other drives fail before the end of the day when I can offline the server, and that I can just swap in a good drive and rebuild without a fuss. Else it is going to be a very long day and there will be much drinking
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Sep 7, 2016 19:18
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uPen posted:I would just ask for the review they wanted me to post. Tactical line breaks where the first letter of each line spells "run like hell."
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Sep 7, 2016 19:22
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PremiumSupport posted:Oh lovely. If the drives are hot-swap, which most are in a server, you can just yank it out without telling the controller you are going to do it. Please verify that the drives and controller are hot-swap before you do this.
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Sep 7, 2016 20:19
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pixaal posted:If the drives are hot-swap, which most are in a server, you can just yank it out without telling the controller you are going to do it. Please verify that the drives and controller are hot-swap before you do this. I believe the LSI 2008 controller integrated on this board is hot-swap capable, but I'm not going to risk it. Mainly because I don't know which physical drive it is when I'm standing in front of the server. There are no serial numbers on the drive trays and none of the leds are off. My plan is to power down the server and pull each of the drives one at a time until I identify the missing serial number, swap the drive with the new one sitting on my desk, power it back on and pray.
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Sep 7, 2016 20:26
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pixaal posted:Why not skip 13 and go with 16? I guess you're already rolling out so too late to change now! We use a mind boggling number of addons with our office products. Mainly Worksite /Filesite iManage that absolutely has to be functional or these folks would probably fire the entire IT department. That one is at least working with 13 but a different one is absolutely crushing Outlook and we're of course waiting on the vender to fix it.
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Sep 7, 2016 20:29
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PremiumSupport posted:I believe the LSI 2008 controller integrated on this board is hot-swap capable, but I'm not going to risk it. Mainly because I don't know which physical drive it is when I'm standing in front of the server.  god speed goon
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Sep 7, 2016 20:47
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ChickenOfTomorrow fucked around with this message at 22:24 on Jan 21, 2017 |
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Sep 7, 2016 20:50
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wa27 posted:An email came in: Just copy and paste that email as a review. It says it all in their own words. Of course post that anonymously and post one that can be tied to you personally that is "good".
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Sep 7, 2016 20:52
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PremiumSupport posted:I believe the LSI 2008 controller integrated on this board is hot-swap capable, but I'm not going to risk it. Mainly because I don't know which physical drive it is when I'm standing in front of the server. There are no serial numbers on the drive trays and none of the leds are off. My plan is to power down the server and pull each of the drives one at a time until I identify the missing serial number, swap the drive with the new one sitting on my desk, power it back on and pray. I've had this problem. Stand in front of a server where someone wired the hot swap racks where drives 1 and 8 were next to each other in the middle of the drive stack.  At least they tried to label them....too bad the labels littered the floor in the aisle.
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Sep 7, 2016 20:57
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