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Collateral Damage posted:You joke but we have literally this problem with one of our main backoffice applications. We have x users and roughly x*0.7 licenses. However the application is web based, just closing the browser window doesn't release the license and it doesn't time out. So occasionally an admin needs to log in and delete the orphaned sessions, but if there are no available licenses to log in, welp. We do this and it's really irritating. In exchange for not having to spend a few hundred for a couple more seats we regularly have to play the "oh can you log out I just need to place this order" game. I'm glad that somebody has decided that the inconvenience and delay caused by this is not worth solving.
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Sep 26, 2016 09:42
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Thanks Ants posted:We do this and it's really irritating. In exchange for not having to spend a few hundred for a couple more seats we regularly have to play the "oh can you log out I just need to place this order" game. I'm glad that somebody has decided that the inconvenience and delay caused by this is not worth solving. I have one supplier that has 2 teirs of logins. Individual unique login which we have and unlimited people on our network can log in at the same time. The lower tier is 1 single username and password for companies that just want technical documentation but no ordering or pricing access. Country wide. The second one is regularly down if 3 people screw up the login in a day. ANY 3 people. This kills access to a large number of companies from logging in. I know this happens when my phone lights up with calls from service agents etc that need information right now. Humphreys fucked around with this message at 10:01 on Sep 26, 2016 |
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Sep 26, 2016 09:59
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Thanks Ants posted:We do this and it's really irritating. In exchange for not having to spend a few hundred for a couple more seats we regularly have to play the "oh can you log out I just need to place this order" game. I'm glad that somebody has decided that the inconvenience and delay caused by this is not worth solving.  At least the jobs themselves are nice enough to destroy their session when completed.
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Sep 26, 2016 10:22
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For gently caress's sake people, stop selling customers accounts on our SIP platform when the regional office they want the service in has a round trip time of over 250ms. That quarter-second delay to talk to people in the same office isn't going to lead to a poo poo user experience, no sir. 
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Sep 26, 2016 12:00
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Thanks Ants posted:For gently caress's sake people, stop selling customers accounts on our SIP platform when the regional office they want the service in has a round trip time of over 250ms. That quarter-second delay to talk to people in the same office isn't going to lead to a poo poo user experience, no sir. I don't understand that computer poo poo, just FIX IT!
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Sep 26, 2016 12:15
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So somehow Im in charge of getting Kaspersky Security Center working. In our small test group the first problem has appeared: Filezilla Client cant connect anymore. I try to add Filezilla to the trusted group. But theres no programs in the application policy list. So I scower the web on how to get programs in there. Both the network agent and kaspersky have the applicable setting. Then I run an inventory task. Still not a single program listed. Called Kaspersky, phone person has no clue and is gonna open a ticket for me. Im going home.
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Sep 26, 2016 15:14
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SEKCobra posted:So somehow Im in charge of getting Kaspersky Security Center working. In our small test group the first problem has appeared: Filezilla Client cant connect anymore. I try to add Filezilla to the trusted group. But theres no programs in the application policy list. So I scower the web on how to get programs in there. Both the network agent and kaspersky have the applicable setting. Then I run an inventory task. Still not a single program listed. Called Kaspersky, phone person has no clue and is gonna open a ticket for me.
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Sep 26, 2016 16:37
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anthonypants posted:A good reason to never use Filezilla anymore. I'm pretty sure this is not Filezilla's fault. Also don't see an issue with it? Our webdevs seem quite happy.
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Sep 26, 2016 16:48
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Thanks Ants posted:We do this and it's really irritating. In exchange for not having to spend a few hundred for a couple more seats we regularly have to play the "oh can you log out I just need to place this order" game. I'm glad that somebody has decided that the inconvenience and delay caused by this is not worth solving. This pisses me off too. We have a several departments that don't need to access it much so the license is free, most of the time. It also does terminate when you close the application or the program crashes, but if you pull the power or there is a power outage it doesn't kill the session. The problem is when everyone tries to use it at once we often 2-3 licenses short, it really doesn't help that several power users will run 3-4 copies each using a license to run long reports that take 10h + (mostly because the drives on the server are a massive bottleneck). On average we have 5-6 free licenses but end of the month when everyone is trying to get stuff in it's 2 days of people calling asking why they can't get in and power users being angry because they need to run their reports more than ever. To properly license for power users we'd need a dozen or so more licenses.
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Sep 26, 2016 17:00
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365 migration complete, old hosted platform deleted. Two users so far failed to read the email saying deleted emails wouldn't be migrated and they kept important poo poo there. One's been super obnoxious about it even though we got his items back from his old outlook profile. He wants us to guarantee nothing will ever be deleted again. Tough poo poo guy, new retention policy is 30 days. He also insisted he needs two email accounts rather than one with two aliases for security reasons. Can't think what those might be but gently caress it whatever - that's how it was set up on the old system and I'm not paying for the licences so fine you can be the only non-director with two accounts if I don't have to interact with you any more.
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Sep 26, 2016 18:05
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Give him aliases or a shared mailbox if you don't want to use licenses. Edit: oh wait he already has aliases lol. Why the hell would anyone need that??? Edit 2: like seriously what security concerns could there possibly be that would warrant an end user to have two mailboxes? And are you using AD sync and now have an end user with two AD accounts?? milk milk lemonade fucked around with this message at 18:18 on Sep 26, 2016 |
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Sep 26, 2016 18:13
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Why the gently caress am I still having to tell technical professionals in TYOOL 2016 NOT TO loving EMAIL PASSWORDS AROUND? I now have to change passwords, unscheduled, on 2000+ servers. Thanks, rear end in a top hat!
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Sep 26, 2016 18:20
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Just tell him what the deleted files folder is?!
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Sep 26, 2016 18:22
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bitterandtwisted posted:365 migration complete, old hosted platform deleted. gently caress 'em
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Sep 26, 2016 18:32
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SEKCobra posted:Just tell him what the deleted files folder is?! You mean where I keep all of last years important contracts? Also gently caress dealing with telephony bullshit so much, my eyes are going to pop out from this headache. Our VOIP host contract runs out at the end of the week and it's rapidly appearing that our phone numbers aren't being ported in time, I submitted the request last month and nothing is loving happening. Of course I had to bring in upper management to play telephone deathmatch with both providers, because we're in for a world of poo poo if we lose our inbound customer lines. Our current provider threw us bone by offering a contract extension of three months minimum, of course this made the director furious since we've used these guys for three years and have paid them an obscene amount of money for telecoms, when all we want to do is temporarily forward the numbers onward having nothing to do with their call platform. We're trying for some kind of hail mary as there are at least five inbound lines which are critical to the business, and prepping for the epic shitstorm of having to contact all of our clients if we have to change numbers (which never, ever goes well). 
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Sep 26, 2016 18:41
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Sounds like if it's critical then you should suck up the 3 month charge and find a new provider to move to. They've dropped the ball right at the start.
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Sep 26, 2016 18:44
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Fudge posted:Give him aliases or a shared mailbox if you don't want to use licenses. One account is synched with AD, the other is not but the one that is has full access rights to it so if anyone knew his domain credentials they could just access both using outlook. The password is the same for both accounts anyway, because it's the one he wants set for everything, so our whole department knows it and I know he's going to be pissed in a few months when the new password policy forces him to change it and won't let him reuse the existing one. The mail migration was the single biggest part of this year's single sign on project (though there were many good reasons to ditch that hosted provider) and he's bitched every time an app has been added to the list that use domain credentials because he already used the same password for everything so the very concept is stupid. I dislike him. For security reasons.
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Sep 26, 2016 18:47
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We're looking at migrating to O365 in 2017 but our CIO is upset that we have to pay for it. His logic is that we have on-prem Exchange 2010, so O365 should be free for some reason 
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Sep 26, 2016 18:54
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If a new employee calls me about a PC issue before anyone tells me about having a new employee then the process needs some work.
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Sep 26, 2016 19:01
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Pissing me off: other site. Just got asked to fix an issue for a user that I don't have the account info for. Sounded like software I just installed for another user. Nope That other user left NINE MONTHS ago. The new person took over and has been using the old user's email and login for everything. The user only speaks Spanish so I've never talked to them directly as I could never told a technical conversation. This is getting changed
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Sep 26, 2016 19:09
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bitterandtwisted posted:One account is synched with AD, the other is not but the one that is has full access rights to it so if anyone knew his domain credentials they could just access both using outlook. 
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Sep 26, 2016 19:21
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Running a MWB scan on the CFO's laptop and jumpin' Jehoshaphat this guy has never met a browser "shopping" add-on he didn't like.
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Sep 26, 2016 19:20
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beepsandboops posted:We're looking at migrating to O365 in 2017 but our CIO is upset that we have to pay for it. His logic is that we have on-prem Exchange 2010, so O365 should be free for some reason You could run the horrible dumpster fire that is a Hybrid O365 environment and then you will have an Exchange 2016 license for free!
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Sep 26, 2016 19:48
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ChubbyThePhat posted:You could run the horrible dumpster fire that is a Hybrid O365 environment and then you will have an Exchange 2016 license for free! Sure, but it can't hold a DB.
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Sep 26, 2016 19:59
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Crowley posted:Sure, but it can't hold a DB. Pft, technicalities.
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Sep 26, 2016 20:18
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Dick Trauma posted:Running a MWB scan on the CFO's laptop and jumpin' Jehoshaphat this guy has never met a browser "shopping" add-on he didn't like. Be sure to remove all antivirus from his system because YOSPOS says it's unnecessary
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Sep 26, 2016 20:23
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Someone's lovely phone is causing a broadcast storm because someone with even shittier decision making abilities decided at some point that VLAN's aren't necessary and all voice & data is on the same default VLAN.
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Sep 26, 2016 20:48
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Calling to suspend copper lines. I was dragged into a meeting because I got the number for the alarm system by unplugging the line, plugging in a pots phone and dialing my cellphone. It was mostly does anyone remember what phone number was used for 20 years ago? No? Okay let's put it on the keep list just in case we still need it. I asked why we don't just suspend the line for 30 60 or 90 days and disconnect it if nothing freaks out. So because I have the magical knowledge I get to call and cancel 2 lines and suspend 30. Best part is the CFO is the only point of contact so she still has to approve the list that is going to be snail mailed because there is no email on file. One can be added using the form that they are mailing along with a return envelope. At least I've been told everything this saves is going directly into the server replacement fund. Sadly after the server gets purchased it will return to general funds instead of IT.
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Sep 26, 2016 20:49
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I'm not privy to the full details but I've heard of a data center horror story someone had to deal with. Customer's DB server went down, doesn't boot now, and they were working on troubleshooting Customer was working with a support group to troubleshoot due to it's location in the data center. At some point that support group ended up deciding to reformat the disk without approval from the customer, then based off of all the troubleshooting is billing $3K and won't return access until the bill is paid.  Customer managed to get the server to another data center somehow but god drat.
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Sep 26, 2016 21:38
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I'm curious how anyone could live in a reality where formatting a disk is a valid recovery procedure, whether it's authorized or not. I mean we all know "reboot and reinstall" was a thing 15 years ago but no legit admin ever considered that to be a primary remedy. Especially on a database. People stash so much critical data into those things my first inclination is to verify there's a usable backup and/or clone the disk before I start tinkering. It's too drat easy to get into an unrecoverable state if you dive in with a hatchet.
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Sep 26, 2016 21:45
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xzzy posted:I'm curious how anyone could live in a reality where formatting a disk is a valid recovery procedure, whether it's authorized or not. I mean we all know "reboot and reinstall" was a thing 15 years ago but no legit admin ever considered that to be a primary remedy. Reformatting a database as part of troubleshooting isn't "diving in with a hatchet" it's dropping a Mk61, looking away and plugging your ears wile e coyote style
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Sep 26, 2016 21:53
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You say tomaeto, I say tomaato. Point still stands. 
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Sep 26, 2016 21:55
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pixaal posted:Calling to suspend copper lines. Switching analog lines en masse to Granite saved me alot of time and money. The lines were cheap enough that I didn't care about them individually.
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Sep 26, 2016 22:07
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Dick Trauma posted:Running a MWB scan on the CFO's laptop and jumpin' Jehoshaphat this guy has never met a browser "shopping" add-on he didn't like. Run into this enough times that post-cleanup, I send them a screenshot of all the garbage and tell them point blank that I refuse to touch their machine again if ANY of that software ends up back on it. More often than not it's the idiots in higher management/leadership roles that screw up the most because they don't want to listen and/or don't know as much as the people working below them.
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Sep 26, 2016 22:22
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BOOTY-ADE posted:I send them a screenshot of all the garbage and tell them point blank that I refuse to touch their machine again if ANY of that software ends up back on it. That's a loving pipe dream right there unless you are delusional or have an extraordinary means of immunity (blackmail/somehow absolutely irreplaceable/married to the CEO).
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Sep 26, 2016 22:31
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Let me just tell the CEO that I won't he- Hmm how'd I end up not able to pay my rent this month
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Sep 26, 2016 22:31
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Dick Trauma's CFO after the cleanup: "WHERE ARE ALL MY BROWSER ADDONS THIS IS AFFECTING PRODUCTIVITY"
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Sep 26, 2016 22:33
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It's ok because this is the guy that doesn't realize the company is spending over $100k on an executive search to replace him. 
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Sep 26, 2016 22:35
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If it costs $100k to replace someone useless then how much do good executive searches cost?
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Sep 26, 2016 22:54
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SeaborneClink posted:Someone's lovely phone is causing a broadcast storm because someone with even shittier decision making abilities decided at some point that VLAN's aren't necessary and all voice & data is on the same default VLAN.
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Sep 26, 2016 23:30
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