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Renegret posted:Oh my god Every now and then one of the people on our team will accidentally pick up every ticket in the queue by checking the wrong box.
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Oct 24, 2016 18:15
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At some point you go in the database and do the impossible.
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Oct 24, 2016 19:10
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So a ticket ended badly... Does anyone still have that link or document about thanking the client instead of apologizing? I really need it to show my co-workers because we have a newish client that really does feed off of the IT staff being wrong. Today I had to assist the bad client again and stopped myself from apologizing for the issue taking a while to resolve. Instead I thanked the client for their patience and they were pleasant. I tested it with more client interactions and it really did help to stop saying sorry when we really not to blame for anything because hey, poo poo breaks sometimes. Does anyone have a link to something I could just print out and put in the office everywhere reminding techs not to say 'sorry' all the time just because the client is in a huff?
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Oct 24, 2016 19:55
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SEKCobra posted:At some point you go in the database and do the impossible. sp_configure 'allow updates to system tables', 1 go begin tran truncate table it_tickets truncate table it_tickets_history truncate table users truncate table syslogins truncate table sysloginroles truncate table syssrvroles go commit tran go WHILE 1 == 1 LOOP PRINT "You'll never guess where I hid the backups" END LOOP ; go
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Oct 24, 2016 20:13
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baquerd posted:WHILE 1 == 1 LOOP Same drive\Migrated shares\Old Server Name\Backups\Current Server\Application Yes C names work great for pointing to shares so you can migrate them without too much trouble, but make sure you know where you are actually placing the backups.
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Oct 24, 2016 21:06
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same company  I was hired at my current company to replace someone who came up the ladder and my salary was a bit below where it should be even as a senior network engineer, much less senior network architect levels. I asked about midway through the year for a salary and job description review and I just found out today that my job title is being changed to senior network architect and my salary will be adjusted as well to national average. edit: well FML, change is only proposed, not definite. 
DigitalMocking fucked around with this message at 21:46 on Oct 24, 2016 |
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Oct 24, 2016 21:13
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angry armadillo posted:Ticket: the people who usually complete a task are not in, so can you do it The best thing after he quit was those people coming to us and saying "Now that X quit, these are the tasks you need to take over" and us going "  Nope, you get to do your own job from now on!"
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Oct 24, 2016 21:14
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Collateral Damage posted:I used to have a coworker who did not understand that saying no is not rude. Before he quit he spent almost half his time doing menial daily tasks for another team. I loving love telling people no haha
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Oct 24, 2016 23:21
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Telling people no is the one bright spark in the dark, depressing hell my job has been over the last month. It almost makes me stop going on Seek and spamming every job application I see that's even slightly connected to my skillset.
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Oct 24, 2016 23:42
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nominal posted:I'm a lowly phone monkey at a help desk, and was wondering, if any of you guys are running a Tend Micro disk encryption implementation, and how is that going for you? Sounds like someone done hosed up, we managed Trend disk encryption for a number of customers and it seems to be one of the least lovely options.
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Oct 25, 2016 00:07
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I just want to vent somewhere about how much I hate bitlocker. Ahhh, cathartic.
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Oct 25, 2016 05:34
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I had someone that couldn't say no at my last job. Problem was, he had delegate powers, so it wasn't him doing everything.
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Oct 25, 2016 06:43
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SEKCobra posted:I had someone that couldn't say no at my last job. Problem was, he had delegate powers, so it wasn't him doing everything. These are called "salespeople."
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Oct 25, 2016 06:57
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Che Delilas posted:These are called "salespeople."
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Oct 25, 2016 07:54
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Che Delilas posted:These are called "salespeople." ..and from time to time they too need to get a "no!".
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Oct 25, 2016 08:44
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Collateral Damage posted:I used to have a coworker who did not understand that saying no is not rude. Before he quit he spent almost half his time doing menial daily tasks for another team. One of my sayings in work is "no, what's the question?"
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Oct 25, 2016 12:02
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Che Delilas posted:These are called "salespeople." Had a director of IT that never said no, and didn't give us a budget. Well no I can't provide the service you promised 6 months ago that was supposed to be done last week and you just told me about. We need the following stuff. Oh no budget? Make it happen? Well its going to run like poo poo and not really be what you want. Oh now it's my fault it's late and lovely and the person is complaining if it was going to be poo poo we should have told them months ago and canceled it. This was other departments at the same place, so we weren't getting paid thankfully or there would have likely be a case for fraud, false advertising something. gently caress I hate yes people. Also hey my best friend in HR wants this complicated thing done, get it done tomorrow. Well thats mostly server side, never done it so it's going to take at least 20 hours, maybe more. When it ends up taking 4 months the because I keep getting pulled off for other things, well, its my fault I didn't do it in the block of 2 hours when installing the software on the server took 3 becuase its some horrible access MSsql hybrid that also needs an exact version of Java and says get the latest from Java.com
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Oct 25, 2016 12:40
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You guys should checkout The Pheonix Project. I listened to the audiobook. It's basically this pixaal posted:Had a director of IT that never said no, and didn't give us a budget. Well no I can't provide the service you promised 6 months ago that was supposed to be done last week and you just told me about. We need the following stuff. Oh no budget? Make it happen? Well its going to run like poo poo and not really be what you want.
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Oct 25, 2016 14:44
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Domain registrar reset MX records to defaults because of a glitch, all email for ~24 hours went into their loving lovely impossible useless webmail rather than exchange. Their suggested solution for getting the email out of webmail was to go through and forward each individual message one at a time, an average of ~250 messages per user.
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Oct 25, 2016 19:23
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uPen posted:Domain registrar reset MX records to defaults because of a glitch, all email for ~24 hours went into their loving lovely impossible useless webmail rather than exchange. Their suggested solution for getting the email out of webmail was to go through and forward each individual message one at a time, an average of ~250 messages per user.
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Oct 25, 2016 19:38
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uPen posted:Their suggested solution for getting the email out of webmail was to go through and forward each individual message one at a time, an average of ~250 messages per user. This is amazing.
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Oct 25, 2016 19:45
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I am currently virtualizing an incredibly decrepit and ancient collection of physical 2003 servers at a site running CitectSCADA version Oldasfuck.outofsupport service pack 3. This piece of poo poo software uses USB software license dongles and requires version Slightlylessoldasfuck.outofsupport in order to move to a software key. This allowed me to virtualize this piece of poo poo so the company can put off upgrading for another 5 years or ideally ever since it will be like 300k dollars to upgrade it. Thank god for network attached usb Nuclearmonkee fucked around with this message at 19:51 on Oct 25, 2016 |
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Oct 25, 2016 19:48
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uPen posted:Domain registrar reset MX records to defaults because of a glitch, all email for ~24 hours went into their loving lovely impossible useless webmail rather than exchange. Their suggested solution for getting the email out of webmail was to go through and forward each individual message one at a time, an average of ~250 messages per user. Time to move your name servers! I have so many issues with the poo poo ones run 'for free' by the registrars - from not accepting perfectly legal entries to terrible control panels. Everything is in Route53 or CloudFlare now.
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Oct 25, 2016 19:56
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It's some awful company they used to build their website 10 years ago that I've never heard about. My recommendation was switching immediately because loving  but it's out of my hands now.
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Oct 25, 2016 19:58
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Nuclearmonkee posted:I am currently virtualizing an incredibly decrepit and ancient collection of physical 2003 servers at a site running CitectSCADA version Oldasfuck.outofsupport service pack 3. This piece of poo poo software uses USB software license dongles and requires version Slightlylessoldasfuck.outofsupport in order to move to a software key. I saw a similar product a few years ago that had the dongles behind a locked panel but can't find it anymore. Dongles are bad enough as it is , I hate having the things stick out in a rack.
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Oct 25, 2016 20:02
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Nuclearmonkee posted:I am currently virtualizing an incredibly decrepit and ancient collection of physical 2003 servers at a site running CitectSCADA version Oldasfuck.outofsupport service pack 3. This piece of poo poo software uses USB software license dongles and requires version Slightlylessoldasfuck.outofsupport in order to move to a software key. You're actually upgrading something automation-related. That's not supposed to happen. What's supposed to happen is for that poo poo to keel over at oh dark thirty and a frantic engineer calling me to fix it. I work in industrial automation and the sheer amount of old / lovely systems out there running critical services that we all depend on scares me. Some of the newer crap being internet-accessible scares me even more. There's literally no reason why the SCADA system for a water purification plant should be reachable on the public internet.
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Oct 25, 2016 20:18
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uPen posted:It's some awful company they used to build their website 10 years ago that I've never heard about. My recommendation was switching immediately because loving
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Oct 25, 2016 21:46
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Wibla posted:You're actually upgrading something automation-related. That's not supposed to happen. What's supposed to happen is for that poo poo to keel over at oh dark thirty and a frantic engineer calling me to fix it. That happened when one of their 2003 servers crashed and they frantically moved load around to the other servers. That's why I was called and this infrastructure is now being modernized and virtualized. PLC "security" is a joke and we just flat out tell people nope if they want stupid poo poo related to punching holes through firewalls, which is exactly what one of these vendors wanted me to do. They are pitching a fit due to having to use a VPN to remote into a specific remote access terminal for talking to their PLCs. No but sorry I don't want to put equipment that handles volatile chemicals and moves at high speeds directly on the internet so that your support team can get into it at will with no access log.
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Oct 25, 2016 22:10
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Nuclearmonkee posted:I am currently virtualizing an incredibly decrepit and ancient collection of physical 2003 servers at a site running CitectSCADA version Oldasfuck.outofsupport service pack 3. This piece of poo poo software uses USB software license dongles and requires version Slightlylessoldasfuck.outofsupport in order to move to a software key. Server 2003 sounds pretty modern for scada stuff, we've got a client with some scada stuff stuck on server 2000 SP2, but at least we finally killed off all the NT stuff! 
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Oct 25, 2016 23:41
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Maneki Neko posted:Server 2003 sounds pretty modern for scada stuff, we've got a client with some scada stuff stuck on server 2000 SP2, but at least we finally killed off all the NT stuff! NT? I admin an ancient DOS based system which can't even properly use extended memory. Luckily, we've budgeted for an upgrade, but maintaining this system is a beast. At least I don't have to worry about remote vulnerabilities at the moment... Edit: Someone should start a SCADA thread.
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Oct 26, 2016 01:48
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TheGreenBandit posted:NT? I admin an ancient DOS based system which can't even properly use extended memory. Luckily, we've budgeted for an upgrade Man, what does an EMS card go for these days? 
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Oct 26, 2016 01:52
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Data Graham posted:Man, what does an EMS card go for these days? I found out that it runs on VMWare Workstation, though high memory gets weird. Works pretty well if I keep our screens simple. All because I've run out of hardware that will run it, and I've got to keep it going for 6 more months. Then we'll be moving from this to a completely virtualized system with modern PLCs and an Ethernet radio network, something more up my alley. I think I'll miss this system a bit though, we're the same age.
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Oct 26, 2016 02:08
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TheGreenBandit posted:I found out that it runs on VMWare Workstation, though high memory gets weird. Probably a dumb question: Can this be run in DOSbox?
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Oct 26, 2016 02:33
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jfc one of my support people is stupid beyond belief. Our software uses the registry keys under HKCR to know how to open files (eg. the default value for HKCR\.pdf tells it which program to use). Occasionally this key is empty/wrong so our software can't open that type of file. The solution is to go to the key and put in the appropriate value for the program you want to use. This person followed the instructions we send to clients and just put in the example key we have in the instructions which didn't work. When I came and helped her she didn't have any PDF software installed, much less Adobe Reader, and she kept asking how she should have known what was installed or what to do - since she is apparently completely incapable of using lateral thought. I dream of either firing her (possibly out of a cannon) or changing jobs to one where my staff aren't loving imbeciles.
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Oct 26, 2016 02:40
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iajanus posted:jfc one of my support people is stupid beyond belief. Similarly, I have one who was trying to fix a user's network home's permissions, on an OSX Server. Instructions were broken down into  "remote into serverX, terminal window is open. press up, change the path to the user's you want to fix".  "I did that. it didn't work" "did it say anything?" "yeah. enter password" "did you?" "it wouldn't let me" "it hides your input from you. just put in the password" "how was I supposed to know that?" "it says 'mac specialist' on your email signature. You've worked in this office more than a decade."  Also: yes... I know how many things are wrong with this whole process. For now, I need to choose other battles.
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Oct 26, 2016 02:49
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Lord Dudeguy posted:Probably a dumb question: Can this be run in DOSbox? Yes, but it needs a parallel port license dongle, which DOSbox won't pass through without using a 3rd party build and 3rd party software.
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Oct 26, 2016 02:58
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TheGreenBandit posted:Yes, but it needs a parallel port license dongle, which DOSbox won't pass through without using a 3rd party build and 3rd party software. Ahaha ha loving dongles.
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Oct 26, 2016 04:53
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GreenNight posted:Ahaha ha loving dongles. Watch out or you'll get fired
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Oct 26, 2016 05:31
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TheGreenBandit posted:Yes, but it needs a parallel port license dongle, which DOSbox won't pass through without using a 3rd party build and 3rd party software. I would seriously consider reverse engineering the dongle and writing a TSR.
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Oct 26, 2016 07:23
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spankmeister posted:reverse engineering the dongle
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Oct 26, 2016 15:28
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