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It certainly chaps my rear end when people save up their super important questions to unload right at the end of the day. Dude, it's 5 minutes from leaving time and I'm trying to hammer out some last minute E-mails so certain people know what's up, you're asking information I don't know off the top of my head that I'd need to dig through communications, so you're getting a fist full of "I don't know". So that held me back a few minutes, but what's worse is that they've decided to start some construction to build up and tear down some walls to squeeze even more desks in this tiny rear end office. I've got the next two days off so I'm not giving any fucks and told them the requirements prior (network/power) to doing anything, but it's not like anyone would actually tell me when this stuff was to be built. So I'm on my way out and there's frantic phone calls going on and I get told a Xerox MFP is going to be moved in this new room; "We're going to move the big printer over here will it work?" "You could move it but it'll be useless as it won't have connectivity as no ethernet wall sockets have been installed" "What are those" :v "These *points to nearby socket* "Could we not just use the one's from [nearby office]?" "No, they're on the other side of the wall so you'd have to tear the whole thing down" "Could we instead move some from [persons office] since there's a lot in there?" "They could be moved, but it's pretty much the same process as installing new ones so there's not much difference" I mean we just hired someone yesterday and there is literally nowhere for the guy to actually sit and work, there is just no concept of forward planning or foresight. Plus I had to play real life road rash tonight as traffic was ridiculous and full of retards.
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Nov 1, 2016 21:58
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They don't know what it is, explain it that it works like an electrical plug. It needs to be installed, either by an outside company or by your IT department depending on what the policy is.
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Nov 1, 2016 22:03
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pixaal posted:They don't know what it is, explain it that it works like an electrical plug. It needs to be installed by an outside company. gently caress pulling wires yourself or having your team do it - there's more valuable poo poo to do.
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Nov 1, 2016 22:12
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ChubbyThePhat posted:Spaces vs Tabs sent me into a whole world of triggered. I will simply say tabs exist for a reason and now to go refill my coffee because holy my brain is screaming. It's such an OCD thing to tab stuff out, then paste a section via terminal instead of inserting, and having a whole code block convert to spaces. I like to arrange my scripts like a little Zen garden and can't stand the disorder.
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Nov 1, 2016 22:20
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Partycat posted:I like to arrange my scripts like a little Zen garden and can't stand the disorder. This is basically why I fall apart, yeah. Admittedly I have been out of the coding world for a long time, but I still have quite the memories from it.
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Nov 1, 2016 22:29
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pixaal posted:They don't know what it is, explain it that it works like an electrical plug. It needs to be installed, either by an outside company or by your IT department depending on what the policy is. I should've written that part in, I told them this isn't something a builder or an electrician will do as they'll specifically need a Networking Engineer or equivalent. Generally whenever we've needed work like that we could just book in time with the building staff to do it for us out of hours, we're in a tower block and the outside walls have pillars with removable plates providing easy access to cable along with a suspended ceiling. I already told them beforehand they need the ports installed (and what they do) before moving anything or anyone over there, but of course... planning.
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Nov 1, 2016 22:43
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Collateral Damage posted:1940s - Various "computers" are "programmed" using direct wiring and switches. Engineers do this in order to avoid the tabs vs spaces debate. quote:1987 - Larry Wall falls asleep and hits Larry Wall's forehead on the keyboard. Upon waking Larry Wall decides that the string of characters on Larry Wall's monitor isn't random but an example program in a programming language that God wants His prophet, Larry Wall, to design. Perl is born.
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Nov 2, 2016 02:25
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Pissing me off: a never ending workload that continues to get piled higher. At first I was knocking poo poo down but I keep getting dragged into increasingly complex and ambiguous things. Also pissing me off: being too proud to delegate
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Nov 2, 2016 02:52
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milk milk lemonade posted:Also pissing me off: being too proud to delegate Get over that quick. Especially as you transition to more senior roles. Not delegating when you can is how you burn out quick.
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Nov 2, 2016 02:54
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I actually dipped my toes in the water on delegating tonight. My team is an amorphous blob of poorly defined roles where I'm acknowledged as 'senior', but the response was super encouraging. I need to let go a bit and allow myself to rely on other people to get the job done sometimes, I just have to internalize that kind of thinking because it is totally counter to my instincts. Edit: and it should be said I don't mind flatness and ill defined roles. My director has acknowledged I'm his guy with the heaviest workload. But given the chance to pass on a project or pass off a project I always turn it down. I once read a CEO talking about how earlier in his career he thought working longer hours and having an insane work ethic made people respect him - but he discovered his coworkers didn't trust him and thought he was a dick. That's probably me right now - and I don't even really enjoy it lol milk milk lemonade fucked around with this message at 03:57 on Nov 2, 2016 |
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Nov 2, 2016 03:53
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milk milk lemonade posted:Pissing me off: a never ending workload that continues to get piled higher. At first I was knocking poo poo down but I keep getting dragged into increasingly complex and ambiguous things. Also pissing me off: being too proud to delegate I can really relate to this. I'm a one person department. If I'm not running around the building like a headless chicken, people assume I am not busy (no, I'm replying to x amount of 'urgent' emails) and try to rope me into stuff they are to lazy to do. I'm slowly getting out of the habit and focusing on my own work. I ordered one of those chess clocks to put on my desk as a way of tracking how much of my day is on my own workload and how much is actually someone elses job which that are too busy loving around on their phones to do. I haven't brought it into work yet, but my current go-to reply to being everyone's 'gopher' is: "You got two legs and a heartbeat?"
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Nov 2, 2016 08:53
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Humphreys posted:I can really relate to this. I'm a one person department. If I'm not running around the building like a headless chicken, people assume I am not busy (no, I'm replying to x amount of 'urgent' emails) and try to rope me into stuff they are to lazy to do. I'm in the same boat, but even though we employ an MSP for helpdesk sometimes it just doesn't pay to delegate. Sometimes a simple problem is just complex enough to require physical eyes and hands, or the person just won't explain enough beyond "It doesn't work" so helpdesk's only option is to ask me to step in and see what's up. Or the crown jewel being password/credential problems because they don't work within the business so don't know (the ever changing) staff hierarchy and will have to challenge them to get a manager etc to authorise, so this will go around the houses and usually come back to me. It's a strange balance to uphold, as even though it takes up my time it's sometimes still quicker to just do something myself. There's nothing particularly wrong with the MSP they're great guys, having someone one site is just the path of least resistance I guess (unless you're fortunate to have a solid locked door)
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Nov 2, 2016 12:13
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Could you tie the supervisor's name to a field in AD and they give the temp to them via email? You are small so you can't have that many users. Or even just not require approval for password resets. You sound small enough that you should know everyone by sight I assume you always have the same guy from the MSP though. There has to be a way to better use this guy it might be changing some policies that are really nice to have in a large place, but hamper stuff in a small shop.
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Nov 2, 2016 12:37
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milk milk lemonade posted:Pissing me off: a never ending workload that continues to get piled higher. I'm thinking it's about time to bail. I don't know if I'm quite ready to transition out of an actual help desk, but I am a mean, lean, tech-supportin' mofo at this point and think I'd do much better at a place isn't hell-bent on crapping all over the quality of our work to achieve a profit goal that pretty much everyone except the CEO is fully aware is completely impossible. I mean, that job exists, right? Just tell me it exists. You can lie if you need to.
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Nov 2, 2016 13:03
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pixaal posted:Could you tie the supervisor's name to a field in AD and they give the temp to them via email? That sounds like a good idea, AD is also in need of a tidy up/update anyway. Our shop has around about 100 people and I know every single person, the MSP has a crew of maybe 6 people assigned to us? (I know them all as well) Approval is a tricky thing as management are usually pretty paranoid about access rights etc, and it's not helped by the occasional sales person wanting to try something skeevy (We've had one or two moles in the past). I've thought of providing them with a staff hierarchy and informing them managers can approve things, but even I'm not 100% on that since things change so often without being told. I've even pondered going full internal and getting someone to just do dedicated helpdesk work, but I'm just not confident in my knowledge to run/fix absolutely everything without a safety knowledge parachute.
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Nov 2, 2016 13:14
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nominal posted:This, except our company is chopping heads while the workload is increasing. That is, we're picking up the slack from the people that got axed, then they're basically doubling the stuff our helldesk supports on top of that. This, somewhat. I am in Bizarro world where this is happening, but it doesn't mean you have to get it all done, it just stacks up while you have more to wade through. "job security" I guess. (no one says that anymore?) The pissing-off side effect is the appeal that 'easier' or 'good enough' has now is very tempting. Both seal the fate of whatever it happens to be to being half done forever, but, sometimes it can't be stopped.
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Nov 2, 2016 13:20
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Super Slash posted:I've even pondered going full internal and getting someone to just do dedicated helpdesk work, but I'm just not confident in my knowledge to run/fix absolutely everything without a safety knowledge parachute. The fact that you stopped to consider whether or not you are ready means that you are in fact probably closer to ready than not.
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Nov 2, 2016 14:23
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Super Slash posted:I'm in the same boat, but even though we employ an MSP for helpdesk sometimes it just doesn't pay to delegate. Sometimes a simple problem is just complex enough to require physical eyes and hands, or the person just won't explain enough beyond "It doesn't work" so helpdesk's only option is to ask me to step in and see what's up. Or the crown jewel being password/credential problems because they don't work within the business so don't know (the ever changing) staff hierarchy and will have to challenge them to get a manager etc to authorise, so this will go around the houses and usually come back to me. Get some people internally to fill the roll, and start documenting the poo poo out of everything you actually do know so they have it on-hand. You're also better off training them up as proper support instead of just helldesk too, so you have help for the big problems as well as keeping them busy on the mundane stuff. Even if it's just basic helpdesk work, having them as internal staff is invaluable because they'll pick up the proper procedure and equipment infrastructure, and remember it.
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Nov 2, 2016 15:01
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Got a speeding ticket this morning. I was following a Audi going 65 in a 45 (most people go 65 on this stretch of road.) I was in the back, and I fully admit I was speeding. I am fine with the cost of the ticket, but I really hope I can get the points knocked off. I am in the process of becoming foster certified and they don't look to kindly on speeding tickets going 20 over. 
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Nov 2, 2016 16:44
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Both my ISP and cloud VOIP provider are having an ongoing issue in the area. Both acknowledge that customers not using the other one are also experiencing issues. Neither wants to take ownership of my issue. I'm almost positive the issue will go away when both companies fix their issue but I'd really prefer they didn't both point at the other like children.
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Nov 2, 2016 17:29
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ratbert90 posted:Got a speeding ticket this morning. I was following a Audi going 65 in a 45 (most people go 65 on this stretch of road.) I was in the back, and I fully admit I was speeding. Shouldn't this be in A Ticket Came In  That is the type of thing that worries me when I drive to Chicago. There is a particular stretch of interstate where the speed limit is technically 55 I think, but in order to keep up with traffic you have to go somewhere between 70 and 100, depending on traffic that day. I'm always worried that some day I'm going to draw the short straw for the day and be pulled over for going 30 mph over.
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Nov 2, 2016 17:59
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ratbert90 posted:Got a speeding ticket this morning. I was following a Audi going 65 in a 45 (most people go 65 on this stretch of road.) I was in the back, and I fully admit I was speeding. Personally I'd just go to the court date and chance it - the last time I did that I was in and out in less than 30 minutes, officer that cited me didn't show, and the ticket got tossed. I wonder if you could contest it if the other dude didn't get cited though, I've seen people get away with "keeping with the flow of traffic" when they were singled out in a group of cars all going similar speed. Might be tough to prove unless you've got a dash cam or something similar though.
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Nov 2, 2016 20:10
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I realize I'm late to the chair party here but after the janitors hosed my chair one evening it took me two days to get it set just right again. Two days of pain from an impinged nerve in my neck that makes my arm feel like it's on fire unless my posture is just right. We're not all anal retentive wacko's. (I've never put a note of my chair but I would choke a bitch if they purposefully screwed around with mine.) Edit: It's possible I'm only posting this because I spent ~13 hours in the lovely company car yesterday driving around the state, and the drat lumbar support was broken on the driver's seat. Posture 
Sirotan fucked around with this message at 21:32 on Nov 2, 2016 |
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Nov 2, 2016 21:28
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Sirotan posted:I would choke a bitch if they purposefully screwed around with mine. Someone please do the needful.
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Nov 2, 2016 21:33
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I've decided that I hate working with Fortinet FortiGates and FortiManager and have suggested we hire an actual networking admin, rather than have someone whose experience is with Windows and VMware (me) trying to figure that poo poo out. I've pretty much given up on figuring out how to get VPN working because the whole drat networking situation is completely screwed up. I spent so much loving time trying to figure out what was wrong with the configurations I was using, not realizing that it was the firewall blocking traffic that kept things from working. I figured it had to be on my end because the networking folks assured me that the ports I needed were open and traffic was flowing. Twats. I spent two months on this before a co-worker finally showed conclusively that the poo poo was borked on their end. In concurrence with my co-workers I've dumped the responsibility for our Fortinet equipment on the poor bastard who gets hired as a network admin in January. May God have mercy on his soul. I, meanwhile, have found the deliciously confusing mess that is OpenStack and I'm diving right in as happy as can be. I've got 8 beefy-as-gently caress servers (something like dual 12-core Xeon processors and 1TB of RAM in each, along with 3TB of local storage) and 350TB of networked storage to start off with and I can't wait to get cracking on this. I've never built a cloud, but I'm definitely excited to get started on it. The project will allow me to further advance my virtualization skills, boost my Linux knowledge, and allow me to start working with Python. There's no fixed deadline, so I can build a small demonstration cloud and scale up. I'm going to use XenServer as the hypervisor (because we have no money for licensing) and Scientific Linux for the VMs. Fortunately there are some really good tutorials online that are very similar in design that I can use for reference. I may not be in a few months, but for right now I am pretty stoked.
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Nov 2, 2016 23:45
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If you have maintenance contract with Fortinet, call them up and they'll walk you through setting up VPN, they're pretty easy to talk to. That's what you're paying for them.
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Nov 2, 2016 23:56
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Daylen Drazzi posted:I've decided that I hate working with Fortinet FortiGates and FortiManager and have suggested we hire an actual networking admin, rather than have someone whose experience is with Windows and VMware (me) trying to figure that poo poo out. I've pretty much given up on figuring out how to get VPN working because the whole drat networking situation is completely screwed up. I spent so much loving time trying to figure out what was wrong with the configurations I was using, not realizing that it was the firewall blocking traffic that kept things from working. I figured it had to be on my end because the networking folks assured me that the ports I needed were open and traffic was flowing. Twats. I spent two months on this before a co-worker finally showed conclusively that the poo poo was borked on their end. I don't understand. Use the wizard. Enter settings, it works. It sets up p1, p2 and all of the firewall settings you need. Or just follow the cookbook videos they have. VPNs are not magic, and you sound like a tool bitching about them.
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Nov 3, 2016 00:30
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DigitalMocking posted:I don't understand. Am I totally missing something or does it seem like you missed a big part of the post you are replying to.
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Nov 3, 2016 00:38
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DigitalMocking posted:I don't understand. R->C->P
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Nov 3, 2016 01:25
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It's password reset season. It wouldn't be a big deal except that we're in the middle of a migration and the users have to keep track of TWO WHOLE PASSWORDS AND IT IS JUST TOO MUCH!
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Nov 3, 2016 03:07
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The Fool posted:It's password reset season. It wouldn't be a big deal except that we're in the middle of a migration and the users have to keep track of TWO WHOLE PASSWORDS AND IT IS JUST TOO MUCH! I feel your pain. You now have double password resets after thanksgiving, and again after christmas and then new years.
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Nov 3, 2016 03:17
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The Fool posted:It's password reset season. It wouldn't be a big deal except that we're in the middle of a migration and the users have to keep track of TWO WHOLE PASSWORDS AND IT IS JUST TOO MUCH! Every now and then the manager for a department that shares my space can be heard yelling from his office "everyone close the password.pdf" as he changes them...and every month it's one character in the passwords changed from a % to $ or vice versa 
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Nov 3, 2016 09:45
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DigitalMocking posted:I don't understand. No support contract - the govt lead decided last year that they didn't need it because the devices were sitting in a cabinet more than a year after they were bought. The original contract team was fired due to failure to perform. I came in about seven months after a new team was hired. My role on the team is actually Linux Systems Admin, so just getting up to speed on devices with mixed firmware versions (5.0.9 and 5.2.3) was sort of a challenge. As for the VPN, I was easily able to set it up in my desktop lab, but that's because I controlled the network too. In the real thing I have no control over the routers - hell, I don't even have control over the switches the devices plug into (and that's just in our racks). No one has any idea how many switches and routers the traffic has to pass through just to get to another portion of the base. There are at least 3 groups that we know about, but they refuse to talk to one another, so the PM of our other team has to act as the go-between. It took two months just to get the FortiManager management port 541 to be opened, and that already had all the proper paperwork and approvals in place. It worked for about a day before some other portion of the network shut it down. It's been like that for over a week now despite assurances that it's working.
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Nov 3, 2016 12:38
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Humphreys posted:password.pdf  ...what? Tell me the passwords aren't in a public PDF...
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Nov 3, 2016 14:34
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D34THROW posted:
One of our departments stores theirs in a Google Sheet! 
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Nov 3, 2016 14:37
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loving websense decided last night that the somethingawful forums are "Tasteless." First interaction with websense in my new role was to create an IT Administrator group with an exception for the tasteless no-good poo poo you guys post.
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Nov 3, 2016 16:02
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Might as well sever your internet connection if being tasteless is considered a reason to block a website. I guess you might be okay with letting google.com through, but only the front page. Searches are verboten.
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Nov 3, 2016 16:04
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"For some reason it wont let me exclude multiple things in some reports". Great way to start a meeting. Well the exclusion field that pops up was made by a programmer and is custom(coded between 1994 and 2002 depending). It expect you to use | for or and & for and with <> for not. What the users don't understand is what reports need & and which need | for excluding multiple things. It expects whatever the programmer thought was most fitting at the time. Vendor has a proper solution in the new version of the software with nice drop down and "add another exclusion". "Think of it like math class" seems to help people at least get into the correct frame of mind, that they don't understand it at all. People now just brute force stuff until it works and share it in a doc. People not getting that <>A&<>B is needed because <>A&B is asking for not A and IS B is just asking for B. Seems to help to have people say IS when there isn't a not. It's still really really stupid to have end users having to type in programming not and or. Bonus, some reports support doing<>(A|B|C|D) but some don't so you end up with<>A|<>B|<>C|<>D. I still think it would be easier to ask for E&F&G. They didn't know of the & and | until I showed them, so excluding is just kind of what they do. Apparently this report has been wrong for the last 13 months and they just found out this week and try and blame "the system". Okay it is the systems fault for being obtuse but ask IT to construct a string for you, because this is well outside the scope of part of your job even though it is your job to run the reports. They piss me off when they come up.
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Nov 3, 2016 16:51
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Daylen Drazzi posted:No support contract - the govt lead decided last year that they didn't need it because the devices were sitting in a cabinet more than a year after they were bought. The original contract team was fired due to failure to perform. I came in about seven months after a new team was hired. My role on the team is actually Linux Systems Admin, so just getting up to speed on devices with mixed firmware versions (5.0.9 and 5.2.3) was sort of a challenge. I'm sorry man, maybe I'm not comprehending.
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Nov 3, 2016 17:35
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BOOTY-ADE posted:Personally I'd just go to the court date and chance it - the last time I did that I was in and out in less than 30 minutes, officer that cited me didn't show, and the ticket got tossed. I wonder if you could contest it if the other dude didn't get cited though, I've seen people get away with "keeping with the flow of traffic" when they were singled out in a group of cars all going similar speed. Might be tough to prove unless you've got a dash cam or something similar though. Going with the flow of traffic is not a defense to speeding. If the cop doesnt show up you could still be found guilty after admitting to the judge that you were going 20 over. If the cop does show up you will have to pay extra for court costs, the officers overtime. If this risks your foster care app you should hire a traffic attorney. They will ask the da to give you a ticket for something else that doesn't affect application.
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