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I worked 6 hours today because of a switch went down and it's not even overtime because of the thanksgiving holiday. It's not 80 hours worked so unless I go over 8 hours it's just regular time. That holiday I'm also on call for since it happens that I have a 2 week on call. I had to take my usual rotation and the holiday because of fairness to people who had to take it last year. Funny how fairness and teamwork only seems to extend to people who aren't me. I bet you they try to dump another on call on me because of a back to back happening to someone else at Christmas. At which point, I will probably stab them with my leatherman. skooma512 fucked around with this message at 23:44 on Nov 19, 2016 |
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Nov 19, 2016 23:41
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Alarm clock chat: I used to hit snooze about 5-6 times before getting up, then I moved my alarm 30 minutes forward. I now hit snooze about two times, still get up at the same time though, but I'm much more rested. Which reminds me, I should move it another ten minutes forward.
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Nov 21, 2016 13:17
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The Claptain posted:Alarm clock chat: Use one of those sunrise alarms that applies the pseudo science idea of waking up during lighter sleep cycles. I use it and I feel fantastic after I wake up.
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Nov 21, 2016 13:22
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The Microsoft Band has that smart alarm sleep detecting option, and, I agree it helps. When I don't trigger it and wake up at the alarm time I know I slept lovely and am going to have a bad day.
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Nov 21, 2016 13:51
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More alarm clock chat. I use my phone as an alarm. My alarm tone is something that starts with quiet bird song. I always shut is off after the first few tweets. I used to have a "wake the dead" alarm clock, but after I had a few years in the military I wake at the drop of a hat.
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Nov 21, 2016 14:50
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https://www.oracle.com/corporate/acquisitions/dyn/index.html Well...... gently caress.... We utilize their DNS based filtering services. I expect the price to increase 5000x next month. 
stevewm fucked around with this message at 15:09 on Nov 21, 2016 |
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Nov 21, 2016 15:04
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loving electrical contractor. Not so much him, but the fact that there are like 4 people in here telling MY CONTRACTOR what to do. I had them come in, give estimates, I defined the work. The owner, the owners kid, and the CFO all want to pop in every couple hours and change what he's doing. "That wire molding is too big. Use the smaller stuff" We have 9 data cables and electrical you can't use a smaller one. "Don't put in a furniture whip, we'll just use extension cords on that outlet" Get hosed. That's going to look hillbilly as poo poo. "Don't run that extra circuit for that wall. Leave it where it is." Cool. Now using the microwave and printer at the same time will shut everyone's workstation off. Also where the gently caress are the furniture people they were supposed to be installing today. There's a little bit of a holiday coming up here in the USA so if my phone guys can't everything done on Tuesday afternoon I don't want to hear anyone bitching. Bonus: I'm out on Wednesday and the rest of my department is off on Monday so ain't poo poo happening until Tuesday at the earliest. You are not getting moved back into your department on the 23rd.
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Nov 21, 2016 15:04
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Also there's a vendor who's convinced that this is our fault. "Everything else I printed came out fine" Sorry, it's a PDF if it didn't print like it looks on the screen...  Debating a lady that works here on how this isn't our fault. Fun. The black streaky poo poo is what's happening.
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Nov 21, 2016 15:41
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60k for an A/C in our server room. And they leave the controller like this. Nailed it!
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Nov 21, 2016 15:47
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Jerk McJerkface posted:60k for an A/C in our server room. And they leave the controller like this. Nailed it! Our new high school facility has some building-wide super intelligent lighting control system. The "SSU" (a Dell 1U server mounted vertically on a backer board) controller is powered off a 3' Y-style extension cord along with two of the node controllers and the 10/100 switch the whole system relies on. This extension cord is plugged directly into a utility outlet despite a completely empty rack UPS a few feet away. They also ran their own copper between IDF's because they couldn't be bothered with asking us to define a new VLAN + ports to ride on the 10G fiber uplinks. They also set the tenant LAN side of the SSU to a random 192.168.1.x address instead of anything in the private range we gave them. The cost of this system is probably near $100k and it's still barely functioning.
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Nov 21, 2016 15:59
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Sickening posted:Does nobody else use an actual alarm clock anymore? I use my phone but I'm actually thinking about getting a real alarm clock so I can set it away from the bed and force myself to get up. Also so I can tell what time it is without having to turn my phone's screen on in the middle of the night.
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Nov 21, 2016 16:07
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Jerk McJerkface posted:60k for an A/C in our server room. And they leave the controller like this. Nailed it! Nice, it came with a novelty hand to hold on to the ducts
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Nov 21, 2016 16:18
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In case anyone doesn't see I'd like to point out the outlet two inches from the box.
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Nov 21, 2016 16:23
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Hour and a half at a client site and I still don't have an account to do anything with. Completely unprepared for me to even be here today. I billing them for this? You betcha.
hihifellow fucked around with this message at 16:26 on Nov 21, 2016 |
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Nov 21, 2016 16:23
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hihifellow posted:Hour and a half at a client site and I still don't have an account to do anything with. Completely unprepared for me to even be here today. I billing them for this? You betcha. Buddy of mine did a temp job a large commercial food company. He was a high level systems guy, and was sent there to help with some Windows server problems for a month. He got there, and they said "we can't give you an account or any access in the short time you are here, but when this phone rings you need to answer it and help whoever is calling. If your lack of access prevents you from fixing the issue, that's fine, just call this guy, he's our inhouse server engineer." So for a month, the phone rang like three times and he just forwarded the call to the other guy and was paid $50/hour for four weeks of full time work. At the end of the month he got a check and walked out. Go figure.
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Nov 21, 2016 16:31
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 Hi Vendor, I'd like to buy some headsets please. You need a Plantronics license to buy them. Do these steps I want to give you money. Why am I jumping through hoops for this bullshit?
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Nov 21, 2016 17:12
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Irritated Goat posted:
Why you need to a license to buy a physical item like a headset seems like a horror.
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Nov 21, 2016 17:26
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Irritated Goat posted:
<click> Hello New Vendor, I'd like to buy some headsets please.
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Nov 21, 2016 17:30
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Plantronics? Those we use have nice physical design and cool features, but the failure rate is way too high. I'm not the one managing them, but it seems like at least a quarter if not half of the 20 or so headsets we got a year ago have had to be replaced. The failures are also showstoppers like being unable to connect to base, dropping calls, and being unable to accept calls. Also sensor failures causing them to mute and unmute at random. (We're using the Voyager Focus UC, no idea how their other models fare.)
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Nov 21, 2016 17:33
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hihifellow posted:Hour and a half at a client site and I still don't have an account to do anything with. Completely unprepared for me to even be here today. I billing them for this? You betcha. They may have already done what I came here to do holy loving lol did I just drive an hour and a half down here for nothing
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Nov 21, 2016 17:52
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stevewm posted:https://www.oracle.com/corporate/acquisitions/dyn/index.html And licensing to move to per core. 10 cores minimum per user.
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Nov 21, 2016 17:52
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Sent a Toshiba laptop in to have it repaired, they kept it 2 months, sent it back with the bottom casing busted and cracked. Took them almost 2 weeks to decide what to do about it. Despite my pleas Now they want me to send it back to be "repaired" again. Toshiba, never again.
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Nov 21, 2016 18:26
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The big annoyance today are the users who have totally ignored every email, didn't pay attention (or didn't attend) in any meeting, or just outright don't understand when you tell them their data will be moved and they won't have access to the old location on a specific date.
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Nov 21, 2016 19:31
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stevewm posted:Sent a Toshiba laptop in to have it repaired, they kept it 2 months, sent it back with the bottom casing busted and cracked. Never ever ever settle for depot warranty. When I buy a laptop these days, I always spring for the warranty that gets some poor bastard to show up and fix it in person.
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Nov 21, 2016 19:50
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Irritated Goat posted:
Bullshit Zamboni Apocalypse posted:
aaand there's the answer.
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Nov 21, 2016 19:50
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nielsm posted:Plantronics? Those we use have nice physical design and cool features, but the failure rate is way too high. I'm not the one managing them, but it seems like at least a quarter if not half of the 20 or so headsets we got a year ago have had to be replaced. The failures are also showstoppers like being unable to connect to base, dropping calls, and being unable to accept calls. Also sensor failures causing them to mute and unmute at random. We switched everyone to Sennheiser about 10 months ago and have only had one failure since. We were replacing on average 2 headsets a month on plantronics. Granted they were aging a bit, but still, that failure rate for the 100 people using them was ridiculous.
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Nov 21, 2016 19:59
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I'd say what pisses me off the most is when you transfer a clients' data to their new computer and the first thing they do is come in and yell at you for losing all their data... but they didn't click on the folder labeled "Data Backup" sitting on their desktop.
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Nov 21, 2016 20:03
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Sennheiser DW Office is a good headset
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Nov 21, 2016 20:07
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So theoretically speaking, what actual immediate damage happens to servers when exposed to a "sauna like environment" due to a sprinkler firing in an unpopulated area of the server room while an A/C unit is down for unrelated reasons, causing temperatures to rise, causing all that water to evaporate into the air? So no hardware actually got rained on, it just stewed in a soggy mix for "several hours." Totally theoretically, of course. This could never happen in the real world obviously because that would be silly. Obviously the long term implications are pretty bad if condensation made it inside the machines and it starts corroding things and there's a risk of short circuits if components aren't completely dry when someone tries to power stuff back on, but I can't find any actual case reports for this kind of post-disaster recovery and am wondering what I'm missing.
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Nov 21, 2016 20:13
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xzzy posted:So theoretically speaking, what actual immediate damage happens to servers when exposed to a "sauna like environment" due to a sprinkler firing in an unpopulated area of the server room while an A/C unit is down for unrelated reasons, causing temperatures to rise, causing all that water to evaporate into the air? So no hardware actually got rained on, it just stewed in a soggy mix for "several hours." Black mold?
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Nov 21, 2016 20:16
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Zamboni Apocalypse posted:<click> We just got some non-Plantronics ones. Problem solved. nielsm posted:Plantronics? Those we use have nice physical design and cool features, but the failure rate is way too high. I'm not the one managing them, but it seems like at least a quarter if not half of the 20 or so headsets we got a year ago have had to be replaced. The failures are also showstoppers like being unable to connect to base, dropping calls, and being unable to accept calls. Also sensor failures causing them to mute and unmute at random. We've had some real good luck with them. Usually ours lose the little foam padding before any issue with the actual headset. 
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Nov 21, 2016 20:44
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xzzy posted:So theoretically speaking, what actual immediate damage happens to servers when exposed to a "sauna like environment" due to a sprinkler firing in an unpopulated area of the server room while an A/C unit is down for unrelated reasons, causing temperatures to rise, causing all that water to evaporate into the air? So no hardware actually got rained on, it just stewed in a soggy mix for "several hours."
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Nov 21, 2016 21:02
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Zamboni Apocalypse posted:Black mold? Hopefully not, the situation is still pretty chaotic and no one has a hard timeline yet but it sounds like they got air circulating again somewhere between 6-12 hours after the sprinkler went off and relative humidity dropped to normal levels in less than a day, so my expectation is that mold wouldn't have a chance to develop. I just know someone's gonna be antsy to get stuff powered back up and am trying to get a realistic picture of what may or may not blow up (hopefully figuratively).
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Nov 21, 2016 21:05
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Alereon posted:Pretty much nothing if it didn't condense and was dried out promptly. People on site have been tasked with opening cases to check for any signs. Early reports said condensation was seen on the exterior of a number of machines though. I'm just glad I'm not the one who designed that server room because all the scrutiny has revealed a number of flaws with the setup.
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Nov 21, 2016 21:07
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stevewm posted:https://www.oracle.com/corporate/acquisitions/dyn/index.html
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Nov 21, 2016 22:29
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AbrahamSlam posted:I'd say what pisses me off the most is when you transfer a clients' data to their new computer and the first thing they do is come in and yell at you for losing all their data... but they didn't click on the folder labeled "Data Backup" sitting on their desktop. Have a copy of their old profile handy. Have the user sign in to the new system. Merge their old home directory into the new one. Pretty much anything that wasn't a registry setting comes back.
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Nov 21, 2016 22:43
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https://technet.microsoft.com/en-us/library/hh824873.aspx https://www.forensit.com/move-computer.html Are both very good solutions to the user migration problem. If you aren't using one of them, you should be.
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Nov 21, 2016 22:50
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nielsm posted:Plantronics? Those we use have nice physical design and cool features, but the failure rate is way too high. I'm not the one managing them, but it seems like at least a quarter if not half of the 20 or so headsets we got a year ago have had to be replaced. The failures are also showstoppers like being unable to connect to base, dropping calls, and being unable to accept calls. Also sensor failures causing them to mute and unmute at random. Plantronics are pretty hit or miss, I've had more than one job where they were the go-to solution and would constantly flake out - bad batteries, failing to pair with a base, no channels working, etc. My current job uses Jabra headsets and they've been pretty awesome, when I first tested mine I found out I could walk from my desk, outside our office to the hall, and into the stairwell 100+ feet away and it barely got any static. Moving on to things pissing me off: people who don't call direct when they have a repeat issue, especially if it's one that you just fixed not even 24 hours prior. I have a client that's been great but I had to replace a PC and when I replaced it, it had a weird HP printer driver problem - printing was delayed by 30-60 seconds regardless of what printed, Office docs would print fine but PDF files printed garbled text. Worked on it for a while, tried various drivers and finally stumbled on one for PCL6 that matched another working PC in the office. Install it, it works, we're all good, right? Nope. Got a call the next morning from my partner engineer that it wasn't working and the lady I worked with was frustrated. Instead of doing the common sense thing and calling me direct or emailing me (I had already both emailed her and left a voicemail to follow up that morning), she calls her superior to complain, who complains to another superior, who calls my partner, who then calls me. And even though I could fix the issue remote from my office, she demanded I make the 20 minute trip across town for this ONE issue. So I did, and finally un-hosed the printer drivers and got everything working. I stayed polite and reminded her that calling me direct would be faster instead of calling 3 different people and playing phone tag. Normally it wouldn't bother me but it's a client where we have 2 managers who assume the worst and don't even bother asking users for details, so any time they get a call their thought process is: 1) The user calling couldn't get a hold of me, my partner, or our MSP's help desk; and 2) Our MSP and engineers aren't doing what they're being paid for and upsetting their users Which in itself is enough to make me want to stab a motherfucker in the taint. Stop making stupid assumptions and stop making our jobs more difficult with needy bullshit 
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Nov 21, 2016 22:56
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The Fool posted:The big annoyance today are the users who have totally ignored every email, didn't pay attention (or didn't attend) in any meeting, or just outright don't understand when you tell them their data will be moved and they won't have access to the old location on a specific date. This is why I use cnames whenever possible. Move the cname to a new server and cname ever share. I don't care if it's shares\departments\500 departments I will give each department a cname and let DNS handle it. If we want to split it in 10 years it becomes really easy. You just do it when no one will be on and the outage will pretty quick, don't forget to have the record expire quickly before you change it. Start setting it to last less and less an hour or so before set it to 10 minutes from 30 minutes change it at some point leave it 10 minutes in case you hosed up make sure it works after verifying set it to an hour and maybe switch it to longer if you want after that. It's a static record that is only being hit internally if your DNS can't handle extra load on off peak hours you have more problems to worry about. It's also huge to expect users to understand that their data is going away, they never will unless your users are other IT departments, and even then if they are outsourcing that much likely not.
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Nov 21, 2016 22:56
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BOOTY-ADE posted:Moving on to things pissing me off: people who don't call direct when they have a repeat issue, especially if it's one that you just fixed not even 24 hours prior. Can't agree with this as it's just not a sustainable way to work. Document the fix in your ticketing system, attach the driver if it's a tough one to get hold of. Then beat the rest of the support team until they learn that a helpdesk filled with resolved tickets is a mine of information that can be used to solve the next problem. If there are frequent issues with certain customers then it goes into the wiki documentation for that site. Never encourage dealing with a specific person on an issue, it takes the importance away from good documentation and you don't realise it until someone leaves. If people have to deal with a single person because the other choices are all people who can barely answer a phone let alone read case notes then all bets are off. Thanks Ants fucked around with this message at 23:06 on Nov 21, 2016 |
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Nov 21, 2016 23:04
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