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I see so little of non-R2 2008 Server and it's always really confusing up until the point of realisation.
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Nov 22, 2016 22:35
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Essentially 2008 is Vista for servers. 2008R2 is Windows 7 2012 is 8 and 2012r2 is 8.1 2016 is Windows 10 Not exactly true but gives a good indication as a rule of thumb for what to expect from each one.
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Nov 22, 2016 23:04
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Email being sent from a new server keeps getting flagged as spam. I recommend that we add an SPF entry to our DNS records for this new server. My boss refuses, instead opting to send the email notifications from said server to his personal Outlook account, then set up a rule to forward those notifications to our corporate email addresses -a month passes- My boss: "Hey, we should add an SPF entry for this new server! I heard about those on a podcast" 
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Nov 22, 2016 23:51
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Email is really easy to configure poorly
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Nov 22, 2016 23:59
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Thanks Ants posted:Email is really easy to configure poorly True, but SPF isn't exactly hard to set up.
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Nov 23, 2016 00:01
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Thanks Ants posted:Email is really easy to configure poorly You don't say! (our exchange server is set up to accept all emails even if there is not and will never be a valid recipient.. which means they have to do audits every few months to figure out who's stuffing the server full of dead letters)
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Nov 23, 2016 00:09
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Found out tonight that our Konica Minolta MFCs don't respond over the network unless SNMP is enabled. Both pinging the device and manually opening a connection to port 9100 via puTTY works fine, as does the web management interface, but they just won't respond to any printing traffic, including SMB printing etc. until SNMP is turned on. The only reason I discovered this because I gave in and wireshark'd the network interface and saw the UDP response when the print driver attempted to communicate. That was a fun three hours of my life I won't get back. gently caress printers forever.
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Nov 23, 2016 04:03
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gently caress printers but goddamned Konica Minolta is the loving king of nonsensical bullshit like that. Their services all require oddball configurations and bizarre settings that don't seem to be related at all. If you don't read the km manual you're better off writing out print jobs by hand.
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Nov 23, 2016 04:11
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To top it off, guess who has ... 42 months left on their copier leases!
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Nov 23, 2016 04:21
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Judge Schnoopy posted:gently caress printers but goddamned Konica Minolta is the loving king of nonsensical bullshit like that. Their services all require oddball configurations and bizarre settings that don't seem to be related at all. I think it was yesterday I was checking over our Xerox for a comms issue and peering through its config, then I just kinda stood and stared at it thinking "Why in the unholy gently caress did someone get persuaded to buy this thing with a pissing fiery controller" Xerox > Fiery Controller server > Windows print server 
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Nov 23, 2016 15:00
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Goddamn it, Office 365. One of the meeting rooms randomly decided to, well.. disappear from meeting invitations before they're filled in. As in: You click the button for a new meeting, add some people, add the room, tab/mouse on to the next field.. and the room just goes away. You can add it again if you want, but it'll just disappear again. What. the. gently caress?
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Nov 23, 2016 15:09
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Crazy display name? Distribution group fuckery?
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Nov 23, 2016 15:17
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Does only the one room do it or do all rooms?
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Nov 23, 2016 16:38
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nielsm posted:Distribution group fuckery? This sounds like an office party gone horribly wrong.
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Nov 23, 2016 17:23
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We sent a job to the printer and they couldn't find it on the FTP! This is clearly ITs fault! Well you sent the job out on the 11th, Design handles the uploading to the FTP, the file is dated the 16th, the email you are just forwarding in a panic is dated the 15th. Why did it take you a week to let IT know there was an issue? Oh because the vendor replied to their reply asking for an update? Good let me show you that it's fully working with the date and time stamps go away. Thank you for CCing your boss and the CEO, who you just made a fool of yourself in front of. While typing this they replied "I'll tell them to check again but it wasn't last time! Just email me the file!" It's a 40MB PSD file, it will be rejected for size, no. This doesn't even involve me gently caress. We never emailed the files this is how it's always been done.
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Nov 23, 2016 18:01
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pixaal posted:We sent a job to the printer and they couldn't find it on the FTP! This is clearly ITs fault! Well you sent the job out on the 11th, Design handles the uploading to the FTP, the file is dated the 16th, the email you are just forwarding in a panic is dated the 15th. Why did it take you a week to let IT know there was an issue? Oh because the vendor replied to their reply asking for an update? how is file transfard
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Nov 23, 2016 18:11
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mewse posted:how is file transfard File Tard Protocol
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Nov 23, 2016 18:16
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mewse posted:how is file transfard Might want to have specified printer as in a printing company not a physical printer.
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Nov 23, 2016 18:20
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pixaal posted:We sent a job to the printer and they couldn't find it on the FTP! This is clearly ITs fault! Well you sent the job out on the 11th, Design handles the uploading to the FTP, the file is dated the 16th, the email you are just forwarding in a panic is dated the 15th. Why did it take you a week to let IT know there was an issue? Oh because the vendor replied to their reply asking for an update? This sounds like a fantastic mess.
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Nov 23, 2016 18:24
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nielsm posted:Crazy display name? Distribution group fuckery? The name is unchanged since before I was hired (2½ years ago), and there are no new GPOs either. ChubbyThePhat posted:Does only the one room do it or do all rooms? Just this one room. It's neighbor has an almost identical name with only a single number differing, and that's fine.
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Nov 23, 2016 21:04
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(walk in) "I take it you know nothing's working?!" Er... I do now? It was one person's email not coming through (simple reboot cure) and they knew it was coming through on their phone. Had sat there bitching about it for 2 hours before saying "I'll turn it off and on..." when I followed up. Yes, we know it sounds like a cop-out... do it anyway. Surely it's less bother than sitting there 2 hours early complaining about how poo poo IT is?  nothing's working!!
GargleBlaster fucked around with this message at 09:17 on Nov 24, 2016 |
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Nov 24, 2016 09:14
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I know I can't, but I have this fantasy of taking that person at face value whenever I hear it. Nothing's working? Alright, let's start with the firewall and edge router and start power cycling stuff. Tony said nothing is working and we need to get right on that.
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Nov 24, 2016 09:48
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GargleBlaster posted:(walk in) This is the reason I don't react much to legit big issues, too much freaking out about little poo poo that doesn't matter which gets blown out of proportion.
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Nov 24, 2016 10:34
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GargleBlaster posted:(walk in) Have you tried restarting? I don't have time for that! It's worse when they never restart, tell their boss email is working and "IT won't help" then their boss tells your boss...
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Nov 24, 2016 13:15
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Yes I already restarted Jesus I unplugged my monitor and everything just fix it!
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Nov 24, 2016 15:35
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MC Fruit Stripe posted:I know I can't, but I have this fantasy of taking that person at face value whenever I hear it. To: All Subject: Mass Outage All, Sorry about the mass outage. It was reported to me by Tony at 11:13 AM. I have emergency vendor support on the line and will be rebooting critical services for the next hour. Please be patient while we resolve all internal and external services that are down. I will have a post-mortem report for all supervisory and executive level staff by 10 AM tomorrow.
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Nov 24, 2016 16:22
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Bob Morales posted:I'm not getting email! I'm seriously tempted once we get our new phone system to see if it's possible to set up an IT Crowd style "hi, have you tried turning it off and on again?" tier 0 support droid, which would vastly reduce the number of calls
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Nov 24, 2016 16:43
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In a K-12 education environment we get the delayed trickle-down (and scope/panic expansion) as the issue moves over word of mouth between staff having various levels of fear of technology. 8am: Ticket comes in from a teacher that a subscription student resource site is "blocked". 8:30am: Find SonicWALL has classified the site as "Not Rated". Manually whitelist for students and staff, close ticket. 12pm: Call from [boss] that "all of their regular student websites are blocked and no one can teach!" This according to the principal who has just now phoned [boss] for this critical, education-halting issue. [boss] promised she'd get back to me with the expansive list of sites that are now blocked besides the one taken care of 4 hours ago. Never did hear back...
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Nov 24, 2016 19:20
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GargleBlaster posted:(walk in) I most frequently get the "hey Sirotan, is there a problem with the server?" version of this question. Always tempted to ask them which one.
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Nov 24, 2016 22:10
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Terminal posted:In a K-12 education environment we get the delayed trickle-down (and scope/panic expansion) as the issue moves over word of mouth between staff having various levels of fear of technology. My ticket queue is full of emergency tickets that are "service is down please fix asap". Several are with clients that I do not have production access and I need to remote over WebEx to look at anything. I respond immediately but then they never follow-up so it's weeks later and I just close the ticket. Ugh.
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Nov 24, 2016 23:20
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Sirotan posted:I most frequently get the "hey Sirotan, is there a problem with the server?" version of this question. Always tempted to ask them which one. How do you figure out the problem if you don't ask them which server? 
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Nov 25, 2016 00:28
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Ordered a replacement PCB assembly for a SCADA system I manage. Now when I order assemblies, most vendors send a whole housing including all required PCBs and interconnects ready to go in a sort of hot swap arrangement. Today what I received was supposed to be two PCBs with ribbon cable interconnects between them as they are housed at 90º from each other in their case. Nope. I got one single board and had to physically snap the PCBs apart. Good times. EDIT: Not pissing me off. I was vouched for a solid job at a company, I delayed due to being somewhat loyal to my current boss. Saw a post of facebook from a friend who lost his job right in the middle of being a sole income provider for himself and cancer riddled dad. I thought 'hey, I'm gonna call that company, drop the name of who I was told to and do a switcher-roo and say 'I want the job, but here's a guy that needs it more" The guy got the drat job! I am so loving happy right now for him and as a grown man, am getting teary thinking about it. What a happy day! Humphreys fucked around with this message at 14:31 on Nov 25, 2016 |
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Nov 25, 2016 11:15
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RFC2324 posted:How do you figure out the problem if you don't ask them which server? "The Server" is code for internet speed, application loading times, Outlook performance, keyboard squeeks, etc. Asking which server wouldn't even register as a question to them.
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Nov 25, 2016 14:36
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Judge Schnoopy posted:"The Server" is code for internet speed, application loading times, Outlook performance, keyboard squeeks, etc. Asking which server wouldn't even register as a question to them. I know, but my point still stands. You have to ask questions to identify the issue, and that is the obvious starting point (less passive aggressive would be "what exactly is the issue" but what's the fun in that? )
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Nov 25, 2016 15:16
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Judge Schnoopy posted:"The Server" is code for internet speed, application loading times, Outlook performance, keyboard squeeks, etc. Asking which server wouldn't even register as a question to them. Besides, all the cool users know there are no servers any more, only the cloud.
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Nov 25, 2016 15:31
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RFC2324 posted:You have to ask questions to identify the issue, and that is the obvious starting point (less passive aggressive would be "what exactly is the issue" but what's the fun in that? ) But sometimes you know your users so drat well that you can parse their "THERE'S AN OUTAGE!!!!" instantly into "Welp it's Monday morning, so he forgot his domain login again."
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Nov 25, 2016 15:36
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nominal posted:Sometimes. Whelp it's Monday Jim Bobson forgot how to spell Jim again and keeps trying to logon as Yim.Gobson and losing his poo poo when it doesn't work BECAUSE gently caress IT WORKED LAST WEEK WHY DO YOU KEEP loving CHANGING THINGS
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Nov 25, 2016 15:51
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We got a replacement lcd and digitizer panel for a client's touchscreen laptop that they cracked the screen on... and the motherfuckers at the screen supplier slapped a barcode sticker directly on the inner surface of the digitizer, the one surface that didn't come up with a protective peel-off plastic layer on it. And it's one of those stickers that doesn't come off cleanly no matter how careful you are, and always leaves a bunch of glue residue.
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Nov 25, 2016 16:01
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I had one a couple of weeks ago where someone used the 'forgot password' functionality and then immediately emailed helpdesk when their old password didn't work anymore after they just finished the "enter your new password, now enter it again to confirm" rigamarole.
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Nov 25, 2016 16:01
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Entropic posted:We got a replacement lcd and digitizer panel for a client's touchscreen laptop that they cracked the screen on... and the motherfuckers at the screen supplier slapped a barcode sticker directly on the inner surface of the digitizer, the one surface that didn't come up with a protective peel-off plastic layer on it. And it's one of those stickers that doesn't come off cleanly no matter how careful you are, and always leaves a bunch of glue residue. When I used to travel to turn up new ATMs, the processing company would send 2 separate pieces of paper, each had half the 3DES key on it. One time they sent it, and the person who mailed them had wrote a small note on the back, but due to the type of paper used this bled through the paper and rendered the key unreadable. They had to overnight another set.
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Nov 25, 2016 18:31
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