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Google apps phone support is actually helpful. I'm assuming they are paying for Google apps right?
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Jan 14, 2017 02:09
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uPen posted:Google apps phone support is actually helpful. I'm assuming they are paying for Google apps right? Quoting this because I opened a ticket with them yesterday, had a phone call back 3 hours later and they deployed a hotfix an hour later. Now that hotfix was literally just a modal dialog box telling you NOT to do a thing that breaks something..  But compared to the support I was expecting to receive, I was pretty stunned.
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Jan 14, 2017 02:20
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AAAAA! Real Muenster posted:I do application support at a software company. We have hundreds of customers across dozens of websites. I get this every now and then. Hey Agrikk, can you help me with my case I just opened? Sure, if I only knew what your userID was and/or the case ID...
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Jan 14, 2017 03:11
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larchesdanrew posted:
I hope this is a direct quote of what you said back, in person, at the meeting, because jfc if not.
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Jan 14, 2017 03:33
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larchesdanrew posted:The principal hasn't been able to get her google calendar on her iPhone for over a month and decided to complain about it for the first time in a meeting with the director. During some big IT strategic planning meeting, a senior person at our corporate HQ asked when the video conference system at their site would be fixed, because its been over a month. When the meeting was over, I suddenly had 3 people standing at my desk asking why this wasn't fixed and how this needed to be fixed immediately. No ticket was entered, no one ever called in about it. They had moved it to a new room, hosed up hooking it back up and then complained to each other it didn't work. After an hour on the phone with someone I got it working, no apologies from anyone.
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Jan 14, 2017 06:10
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CitizenKain posted:During some big IT strategic planning meeting, a senior person at our corporate HQ asked when the video conference system at their site would be fixed, because its been over a month. When the meeting was over, I suddenly had 3 people standing at my desk asking why this wasn't fixed and how this needed to be fixed immediately. You don't apologize to the gum on the bottom of your shoe when you scrape it off, why would they apologize to you?
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Jan 14, 2017 11:00
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I'm so loving glad I don't deal with that poo poo anymore. If I had a dollar every time a customer called me at my last job and told me to come out right away to fix this issue that's been going on for a month now why haven't you fixed it yet what the gently caress??? I'd have had enough to retire comfortably. At my new job, the worst I've had to deal with so far are the illiterates from second shift coming along and dumping all their bins in a huge heap without breaking them down and sorting the parts into their piles, per the signage that's been put up. It's not a huge hassle when they do this, but it does slow things down a bit and annoys me. one of my coworkers saw the pile one day and told my boss about it. He came in and told me that I shouldn't have to put up with people being lazy, and that if he finds out who can't read a sign, they're going to be washing bins and I'll be doing their job instead.
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Jan 14, 2017 15:11
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We have an SFTP server where an external partner delivers reports on a daily basis. The reports are then copied to a file share, and from there they're supposed to be imported into our document management system by backoffice. This mess was set up by my predecessor and never properly documented, the first I heard about it was a few weeks ago. Recently our mother company made a firewall change which meant the external partner couldn't connect to the SFTP any more. So they emailed backoffice. Backoffice comes crying to us about how this function is business critical and it has to be fixed yesterday and why didn't we mind-read our way to knowing that the network change would impact us and so on. So I took a peek at the file share and discovered that no new files had been copied to it for over a year because apparently the script that copied the files from the SFTP server stopped working in December 2015. There are reports in the share that are a further year and a half old, meaning nobody has imported them into the document system and nobody has actually used these reports for two and a half years. Business critical indeed.
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Jan 14, 2017 19:12
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For people for whom technology is this opaque ethereal service thing that comes out of a hole in the wall, it seems self-evident that any problem is automatically apparent to whoever takes care of things in the form of big flashing lights and sirens and poo poo in some central bunker. If your password isn't working, if the conference room TV isn't showing the hangout screen, if the wifi won't connect, well of course IT knows about it. They have to. They must be working on it already, right? It simply doesn't occur to an awful lot of people that tech problems can exist for long periods in broken-windows-land and nobody in charge of fixing it ever knows they exist. So when they do have to bring these problems to IT's attention, in their world it's because whatever ubiquitous alerting mechanism normally should have told IT about it failed (which is IT's fault), or IT has been actively ignoring it because of laziness. It's a socialization issue as much as anything else.
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Jan 14, 2017 19:37
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uPen posted:Google apps phone support is actually helpful. I'm assuming they are paying for Google apps right? Speaking of this, why the gently caress did Google change Google for work is now Android for work is now just Android. That's totally not going to get confusing.
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Jan 14, 2017 20:12
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Data Graham posted:For people for whom technology is this opaque ethereal service thing that comes out of a hole in the wall, it seems self-evident that any problem is automatically apparent to whoever takes care of things in the form of big flashing lights and sirens and poo poo in some central bunker. If your password isn't working, if the conference room TV isn't showing the hangout screen, if the wifi won't connect, well of course IT knows about it. They have to. They must be working on it already, right? And at the same when something big like email is down or the internet is out suddenly everyone thinks IT has no idea even though their entire department knows everyone in the department can't and they know other departments can't either. Yes You see the crowd of people? They all just told me the internet wasn't working I'm aware that it is down I'm trying to talk to the ISP maybe I should just lock myself inside the server room so you wont find me while I make this call. Yes ISP I loving know it's not on my end I can get to the firewall and I can't ping you, no I'm not going to restart my loving PC it's happening to hundreds of PCs this is a "business line". (I hate this ISP it's the only one for this entire road, well DSL is an option  they don't really do business support and we are rather stuck with them. Support is horrible and no other companies on the road have in house IT so they have a point with everyone else).
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Jan 15, 2017 01:25
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neogeo0823 posted:He came in and told me that I shouldn't have to put up with people being lazy, and that if he finds out who can't read a sign, they're going to be washing bins and I'll be doing their job instead. He's a keeper.
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Jan 15, 2017 10:40
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Some alerts came in. Our giant equallogic array went offline yesterday and we had to spend all night recovering. It could have been a lot worse, but we ended up having to beg/yell at the Dell engineer guy to send us a replacement controller. The logs kept showing a bunch of temperature sensor failures on controller 0, but then showed 1 of the same failure on controller 1 (back in November) so he didn't want to replace controller 0 as "both have the problem, it could be firmware". Then it took about 8 hours to get stuff back. We have vCenter running in Hyper V but guess what, one of the volumes that had lost blocks was the Hyper V disk. We are going to push for having vCenter (and a domain controller) run on a physical box by itself with its own storage. Probably get shot down but we're going to suggest it at least. We were also lucky that it happened on a weekend and at our (mostly) DR site so it probably could have been a LOT worse.
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Jan 15, 2017 17:28
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myron cope posted:Some alerts came in. Our giant equallogic array went offline yesterday and we had to spend all night recovering. It could have been a lot worse, but we ended up having to beg/yell at the Dell engineer guy to send us a replacement controller. The logs kept showing a bunch of temperature sensor failures on controller 0, but then showed 1 of the same failure on controller 1 (back in November) so he didn't want to replace controller 0 as "both have the problem, it could be firmware". Then it took about 8 hours to get stuff back. We have vCenter running in Hyper V but guess what, one of the volumes that had lost blocks was the Hyper V disk. We are going to push for having vCenter (and a domain controller) run on a physical box by itself with its own storage. Probably get shot down but we're going to suggest it at least. Now you've done it. Your gonna have all kinds of people tell you why physical boxes are bad.
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Jan 15, 2017 17:39
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Have you disabled the option to manage ESXi hosts directly? vCenter being broken shouldn't have mattered for any of your VMware stuff.
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Jan 15, 2017 17:40
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RFC2324 posted:Now you've done it. Your gonna have all kinds of people tell you why physical boxes are bad. eh. There are advantages and drawbacks with both solutions. It's really a matter of taste.
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Jan 15, 2017 17:48
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Thanks Ants posted:Have you disabled the option to manage ESXi hosts directly? vCenter being broken shouldn't have mattered for any of your VMware stuff. No we were still able to hit the hosts but it was far from optimal
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Jan 15, 2017 18:15
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Crowley posted:eh. There are advantages and drawbacks with both solutions. It's really a matter of taste. My ongoing question is why not both? Defense in depth can apply to more than just security.
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Jan 15, 2017 19:48
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Because one guy in charge will channel Larches' old boss going "why should we do this, we've never needed it before therefore we don't need it now"
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Jan 15, 2017 19:59
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Malachite_Dragon posted:Because one guy in charge will channel Larches' old boss going "why should we do this, we've never needed it before therefore we don't need it now"
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Jan 16, 2017 04:19
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larchesdanrew posted:He also asked me to give him, immediately and off the top of my head, the ratio of students with financial assistance vs students without financial assistance who were given chrome books. No, I can't get him that info before the end of the day. I need to know this stuff in case a parent asks me. Why the hell would a parent need (be allowed) to know this?
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Jan 16, 2017 05:57
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pixaal posted:no I'm not going to restart my loving PC it's happening to hundreds of PCs I said this to Comcast the other day. They told me to restart my router even after I told them I'd sent about 10 DHCP renews. 
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Jan 16, 2017 08:45
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sfwarlock posted:I said this to Comcast the other day. They told me to restart my router even after I told them I'd sent about 10 DHCP renews. The problem is that the moment your call center rep is smart enough to know what that means is also the moment that he gets gets the gently caress out of that job. Not to mention the number of people who tell them "no rebooting it won't fix the problem I know what I'm talking about" then a reboot fixes the problem anyway. Generally speaking customers are loving idiots and it's easier to just assume that for everyone instead of skipping your script and risking facing the wrath of your supervisor. I have a lot of patience for lovely call centers.
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Jan 16, 2017 12:57
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Someone keeps texting our ticketing server asking if I'm awake. Am I in the matrix? e. They attached a file to one, "-RawStrokes-_One.mp4" Actuarial Fables fucked around with this message at 13:47 on Jan 16, 2017 |
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Jan 16, 2017 13:39
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Actuarial Fables posted:Someone keeps texting our ticketing server asking if I'm awake. Well, are you?
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Jan 16, 2017 13:50
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Weatherman posted:Well, are you? I don't know anymore. - From what I can tell they were trying to sext someone but they really messed it up. They also tried to go to yahoo.com. After ~30 tickets they claimed that their phone was hacked, "The ip.address was for awarded to his probation officer", and some jumbled up words about aggravated assault (???). A good way to end my shift.
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Jan 16, 2017 13:57
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Sounds like someone drunk-texting to me
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Jan 16, 2017 14:01
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AAAAA! Real Muenster posted:Larch as in "King of Posts"? I remember when he used to post in TFF. As in the football subforum? Wasn't me, because there is absolutely nothing in this world that matters less to me than sports ball. Anyways, so it's Martin Luther King Jr. Day and the school is closed, but here I am in my office. I had a project scheduled to begin today to install card readers on our doors, and what better day to start it than a day when absolutely no one will be here? I drop the kids off with their babysitter and head in bright and early. 10:00 roll around and I've heard nothing. I call the project lead and get no answer. I call his assistant and she says he is unavailable because he is at a job site. I ask her which job site it is, because it's apparently not mine. She call to check with him. Oh, he rescheduled for NEXT Monday because we were off today and he didn't think I'd be here.  I literally have an email right here where I told him today would be perfect BECAUSE no one would be here. gently caress it, time to sit here and play video games. I've already paid the goddamned babysitter.
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Jan 16, 2017 17:39
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larchesdanrew posted:gently caress it, time to sit here and play video games. I've already paid the goddamned babysitter. That's the spirit. At least you're there on purpose. At $JOB-1 there was more than once where I took the train in and noticed that the train seemed light in people. But since I always go in early so I can leave early, it didn't really give me any second thoughts. After realizing that the only emails I've been getting are from my colleagues overseas, I pop my head up and notice there is not one single person around in my dept. I did this multiple times during my tenure there.
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Jan 16, 2017 17:57
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flosofl posted:That's the spirit. I usually got sent home by the network guys who had to be there 24/7 rain or shine. ofc, they knew I lived literally across the street so they could call me in anytime I was needed.
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Jan 16, 2017 19:11
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pixaal posted:And at the same when something big like email is down or the internet is out suddenly everyone thinks IT has no idea even though their entire department knows everyone in the department can't and they know other departments can't either. Open plan offices are evil though because one person's non-issue turns into chinese whispers for a complete and total business catastrophe.
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Jan 16, 2017 21:30
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Actuarial Fables posted:Someone keeps texting our ticketing server asking if I'm awake. someone was trying to send you gay porn.
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Jan 16, 2017 21:43
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CitizenKain posted:During some big IT strategic planning meeting, a senior person at our corporate HQ asked when the video conference system at their site would be fixed, because its been over a month. When the meeting was over, I suddenly had 3 people standing at my desk asking why this wasn't fixed and how this needed to be fixed immediately. One of the departments here got a non-standard video conferencing unit that has to be set up by a third party on the device and by me in CUCM. They bought this like a year ago. I was told about it in the spring. I got one call (totally out of the blue) from a tech who was on site to set up the device and his configuration was somehow hosed up (mine was to the letter of the documentation, not too tough). He left and said he'd call back the next week. That was about 5 months ago. It's still not working. I wonder if that department even needed it?
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Jan 17, 2017 19:05
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A Pinball Wizard posted:I hope this is a direct quote of what you said back, in person, at the meeting, because jfc if not. I've had to do this more than once, more recently when I did work on site for a client. Fixed a networking issue on 2 PCs, cleaned up their server, installed a couple new access points, tested everything and got the thumbs up from the manager before heading out. 2 days later I get an angry email from the same manager about a printer that hasn't been working for a week, why didn't I look at it on site, people can't work, etc. etc. So I politely pointed out that (A) nobody informed me of the issue until I got her email - no tickets, phone calls or emails before then; and (B) I was never told about the issue 2 days prior while on site and I could have fixed it had someone notified me. All it turned out to be was an IP conflict on the network, a PC had somehow picked up the static IP we set for the printer, so I connected to the server and printer and had it fixed in less than 10 minutes. Even let manager know to please, please let me know in the future of any issues so this doesn't happen again - I wasn't a dick or anything, but she must've felt pretty sheepish because I got a glowing email from her about fixing the issue quickly, with an apology that it wasn't handled right the first time. Been good ever since, thankfully 
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Jan 17, 2017 19:30
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Blue_monday posted:someone was trying to send you gay porn. Ha, my Monday, and no one blinks an eye.
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Jan 17, 2017 19:40
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Rupert Buttermilk posted:Ha, my Monday, and no one blinks an eye. You work at a porn factory if I remember correctly.
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Jan 17, 2017 19:44
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Dr. Arbitrary posted:You work at a porn factory if I remember correctly. I do! And relevant to this thread, I sent in a ticket last week because I needed access to a specific remote network drive in our LA offices for some old scenes we're remastering, and then I needed it to be mapped to my Z: (the mapping I can do myself). I explained this all in my ticket, detailing specifically what I need so that there were no questions, because I know how these things can be. It was a remote drive called VOShare, so I wrote that in there, explaining what it was, with a path and everything. I got a reply over a day later, simply asking "What's VOShare?". 
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Jan 17, 2017 19:54
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Rupert Buttermilk posted:I do! And relevant to this thread, I sent in a ticket last week because I needed access to a specific remote network drive in our LA offices for some old scenes we're remastering, and then I needed it to be mapped to my Z: (the mapping I can do myself). I have users that can map drives themselves I goddamn hate it because people say go to the Q:\ drive and theirs will be different. I have a GPO deploy to the same group that gives share permissions. If you can read it you have the drive nice and easy. Of course this fucks with I mapped my drives 5 years ago and I want my P and Q drive swapped! Everyone being standard was deemed by CFO to be the way to go, except for her. She has 5 flash drives plugged into her computer (why?) at all times and has letter conflicts out the rear end. She has her own GPOs for her crazy letters and is someone else wants that sorting they can but she has drives A-Z and selectively doesn't have drives, including some that are just maps to 1 level deeper folders because it HAS to have a letter! I god drat hate mapped drives. I tried to offer a solution of a DFS that hid folders they didn't have access to and included the special 2 levels deep shares in the root. Nope it's different not going to use it! It's still mapped to S:\ if anyone wants to use the "share" drive. Maybe I can get new hires to use it as an easy way to find things. Fact is we're running out of letters, and some are overloaded already.
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Jan 17, 2017 20:04
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pixaal posted:I have users that can map drives themselves I goddamn hate it because people say go to the Q:\ drive and theirs will be different. I have a GPO deploy to the same group that gives share permissions. If you can read it you have the drive nice and easy. Of course this fucks with I mapped my drives 5 years ago and I want my P and Q drive swapped! Force a switch to Linux, make everyone learn to navigate a tree(or more likely have every filesystem a mess of things at /<shittydirectory1..99>) E: Oh god, I just learned I can SSH into my windows box and get a windows shell(looks to be cmd) RFC2324 fucked around with this message at 20:11 on Jan 17, 2017 |
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Jan 17, 2017 20:07
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RFC2324 posted:Force a switch to Linux, make everyone learn to navigate a tree(or more likely have every filesystem a mess of things at /<shittydirectory1..99>) I didn't expect adoption but people got angry that it was even an option. People already get angry if they can't get a new share a drive letter because 3 other shares already have that drive letter and X is open you can have the X drive. Then people get angry that they have so many drive letters, but they also need them since people tell them go to the X:\ drive and not Go to the Flood DR Folder which is in the continuity plan folder. I mean I can just make the DFS shares any name they want I can call it X Flood DR but most people want the folder name to be the first letter of the folder. RFC2324 posted:E: Oh god, I just learned I can SSH into my windows box and get a windows shell(looks to be cmd) Windows 10? Didn't they just add bash?
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Jan 17, 2017 20:13
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