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Bob Morales posted:We have more interns than we have desks. So they have to share. With proper software none of this would be an issue but holy hell, the guy needs to work with you since setup takes so long. Can you bill an additional computer and play music towers each day? Actually that would probably take more time. How long are these people going to be here? would it make sense to just make an image with every interns profile on it and copy it to all the computers so it doesn't care? This is just someone trying to get more people than they have desks. Sounds like a power trip. Will this software run in a VM? Can you just bill for some RDP licenses?
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Jan 17, 2017 17:35
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SwitchbladeKult posted:Get more desks? Is your office a closet? This is seriously way too much effort wasted on seating arrangement. They just re-did the accounting office and got rid of the collection of 1970's desks, and bought Herman Miller office furniture. When doing so they didn't add an empty workstations. So they're stuck with what they have.
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Jan 17, 2017 17:50
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SwitchbladeKult posted:Get more desks? Is your office a closet? This is seriously way too much effort wasted on seating arrangement. Please, seating arrangements in an office are a big loving deal. It's more than giving the new hotshot a corner office, it's departments endlessly squabbling over who has the most space or the quietest space or the best access to vending machines or how far away it is from a manager.. it's basically medieval europe with slightly less blood.
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Jan 17, 2017 18:01
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xzzy posted:best access to vending machines 
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Jan 17, 2017 18:03
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SwitchbladeKult posted:Get more desks? Is your office a closet? This is seriously way too much effort wasted on seating arrangement. Interns must be put in their place.
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Jan 17, 2017 18:13
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xzzy posted:Best access to vending machines or how far away it is from a manager.. it's basically medieval europe with slightly less blood. You don't need to remind poor Bob that he's living through the great fructose blight.
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Jan 17, 2017 18:15
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Set up virtual desktops for the interns. If you need to buy poo poo, show your manager how much it costs to have you dick around playing musical chairs each time vs the cost of an terminal services license.
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Jan 17, 2017 19:28
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Collateral Damage posted:Set up virtual desktops for the interns. If you need to buy poo poo, show your manager how much it costs to have you dick around playing musical chairs each time vs the cost of an terminal services license. LOL applying logic. Bob's salary is a static cost that's already accounted for, whereas purchasing new software/licensing would be an extra cost ontop of the budget.
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Jan 17, 2017 19:50
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Fax line has been down since Friday, no one noticed until 3PM yesterday get told they will have someone on site first thing today. Guy came at 9AM never checked in, asked if he was here for our number he confirmed. Around 12 he gets backup, and has a second truck out there. it's now 3PM (24 hours after report) They have a Third loving truck. Three guys in baskets working on the same line. This is just comical, and I'm pretty sure they should have just rerun the line at this point. Sales is not happy, we make around 30% of our money from orders that come over fax apparently which seems high to me, does that seem high to you?
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Jan 17, 2017 21:05
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If it's that important then maybe it's time to look into an internet fax service that can deliver the messages to an inbox or a printer or whatever, rather than relying on a telco.
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Jan 17, 2017 22:55
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pixaal posted:Sales is not happy, we make around 30% of our money from orders that come over fax apparently which seems high to me, does that seem high to you? I can't remember using a fax machine for 5 years - or even hearing anyone refer to using one. I think the last time someone wanted to fax something to us, our admin office had to look into it for 4 hours and eventually sheepishly admitted that while we had a fax line, the fax machine itself was 'probably in a cupboard somewhere, we can't remember'
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Jan 17, 2017 23:34
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If you want to come ask me a question in person, please don't stand directly behind me and close enough that I can't turn my chair around. It's incredibly awkward.
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Jan 17, 2017 23:39
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Inspector_666 posted:If you want to come ask me a question in person, please don't stand directly behind me and close enough that I can't turn my chair around. It's incredibly awkward. I've built a series of obstacles around my cubicle specifically to prevent this. I'm glad to see that I'm not the only person bothered by this.
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Jan 17, 2017 23:42
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Inspector_666 posted:If you want to come ask me a question in person, please don't stand directly behind me and close enough that I can't turn my chair around. It's incredibly awkward. AKA stop being the creepy guy mouth breathing on the back of my neck
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Jan 17, 2017 23:45
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Inspector_666 posted:If you want to come ask me a question in person, please don't stand directly behind me and close enough that I can't turn my chair around. It's incredibly awkward. Can I put my hand on your chair? Is that weird? Or the guy who slides another chair in your office over to your desk, sits in it for two minutes to ask a question and leaves it there.
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Jan 18, 2017 00:00
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There's a guy who fist bumps me first every time he needs to talk to me. It was funny at first but now its just awkward
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Jan 18, 2017 00:06
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Polio Vax Scene posted:There's a guy who fist bumps me first every time he needs to talk to me. It was funny at first but now its just awkward Owner here stands at the stall next to you, slaps you on the butt/back and says "hey how's polio vax scene doing today!"
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Jan 18, 2017 00:08
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Polio Vax Scene posted:There's a guy who fist bumps me first every time he needs to talk to me. It was funny at first but now its just awkward  , then when he changes, make like you're going to fist bump him, etc.
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Jan 18, 2017 00:11
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nmfree posted:Just make like you're going to give him a When he goes in for the dap, you grab his fist in your hand and shake it.
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Jan 18, 2017 00:22
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Bob Morales posted:Owner here stands at the stall next to you, slaps you on the butt/back and says "hey how's polio vax scene doing today!" My $oldBoss would get right up behind you, close enough that his moobs/belly were touching you and start rubbing your shoulders.
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Jan 18, 2017 00:24
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xzzy posted:Please, seating arrangements in an office are a big loving deal. It's more than giving the new hotshot a corner office, it's departments endlessly squabbling over who has the most space or the quietest space or the best access to vending machines or how far away it is from a manager.. it's basically medieval europe with slightly less blood. Also the business reached a new low in stupid practices; not only are we running two CRMs simultaneously without a sync between them which need to be maintained, new customers that get added to them also require a paper sheet to be filled out with the same details because this place is so goddamn bad at keeping records. They also still expect me to still be the one to do this, I've got two interviews lined up for Thursday  (I also blew up 1/3 of the network just before I left for the day with a not quite so automatic STP configuration, fixed it remotely when I got home though  )
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Jan 18, 2017 00:26
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xzzy posted:Please, seating arrangements in an office are a big loving deal. It's more than giving the new hotshot a corner office, it's departments endlessly squabbling over who has the most space or the quietest space or the best access to vending machines or how far away it is from a manager.. it's basically medieval europe with slightly less blood. Sorry, I almost forgot that people working in office buildings are petty little tyrants that instead of dealing with a very minor inconvenience would rather you go through a nightmarish headache. I will not repeat this error.
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Jan 18, 2017 03:19
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Was doing helpdesk/general IT support for a local school a while back. It was.. not fun. One major thing that stood out was insisting on running everything through their HQ office half a continent away- fine, you don't want to trust some rando on a remote site with the keys to the server, but you should at least balance that by actually responding to that guy's emails. Is that just me? I don't think that's just me. So things like resetting someone's Exchange password or checking a DHCP issue is a two-hour game of phone tag instead of a ten second fix, and all the while the local management is looking at me like it's my fault. It should further be noted that said servers are actually onsite and that I was issued keys to the server room. I'm just not allowed to touch anything in it. Secondly, the computer labs. I'm not sure whose idea it was to use iMacs with wireless peripherals for every terminal, but I would like to have words with them. The usual method to keep one mouse and one keyboard per computer is a Bluetooth pairing system which seemed to be a figment of my imagination most days, and that's when the kids weren't actively dicking with the placement of the drat things. This was further complicated by the fact that they would often lose their pairing when the internal peripheral batteries died. About two thirds of said peripherals used double-A batteries while the remaining third used the standard Apple lightning connectors to recharge. I'm honestly not sure which was worse, since kids kept stealing the Lightning cords to use on their iPhones - leaving us with about four cables to run a lab of 28 machines - but double-A batteries might as well have been made of loving unobtanium for how hard they were to lay a finger on in that place. Order more, you say? WELL! I get that it's a school and therefore has a budget made of spackle and duct tape, but there should be someone on staff who can order things from what budget we do have. I was there six months and talked to literally everybody, and nobody actually knew the process for it. It's entirely possible it doesn't exist. Thus things like "200 double A batteries to make these piece of poo poo keyboards actually work more than half the time" can become nearly impossible to obtain. Buying a cheap USB keyboard and mouse set for each was a pipe dream I abandoned early on, but I still liked to imagine it wistfully as I went to sleep some nights. We also tried to run most of the machines in the building on wifi rather than running/using cables. This might have worked if we had more than three access points for the entire 1950s-rear end Cold War cinderblock bunker of a school building. I would swear some of the walls were actually EM shielded. There was CAT5 in place, but its port placement seemed to be more or less random, and most of the machines were macbook airs (macbooks air?) and/or Chromebooks - neither of which have ports anyway. Adding to all this fun, there was zero centralized infrastructure in place. Each computer in the building was running as a local machine with local user accounts - no domain, no AD, no password repos. In a way this may have been a blessing, since if it ran on AD I probably wouldn't have been allowed to touch it, but it still caused a lot of problems. Teachers and staff were given administrator level access to their macbooks by default policy, so if one of them deletes the normal admin account, changes their password, and quits the company/is fired/is laid off? gently caress you, lappy is a brick unless I can reimage it. Computer classes were a hilarious fiction since a "standard" user can go more or less anywhere on the internet and their DNS level Net filter was a joke. It was restrictive enough to be annoying for poo poo I actually needed to do while also being porous enough to not actually stop whatever the kids wanted to do. Also, using thousand dollar computers in an internet lab when you're allegedly having budget problems seems unwise to me, but hey, gotta keep up the optics. If anyone wants more horror stories from the School of Doom, I have a bunch more, but this is my overview and my therapy. I don't work there anymore, and thank GOD.
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Jan 18, 2017 08:16
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Certainly puts my gripe about having only done two mandatory password resets in 13 years into perspective. Yay LDAP. e. I'm glad you're out and doing better. Actuarial Fables fucked around with this message at 08:50 on Jan 18, 2017 |
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Jan 18, 2017 08:38
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Actuarial Fables posted:Certainly puts my gripe about having only done two mandatory password resets in 13 years into perspective. Yay LDAP. One password policy I see in our building is for an external vendor ordering system. Someone on one end of the floor will try the password he knows, then when it doesn't work, yell over the floor "Is the password changed to X?" A chorus of others on the floor with yell back "Yes, it's back to the OTHER password! It's updated in the PDF". Said PDF is network-wide accessible and hosts every account and password in clear text (and of course not protected in any way). That particular vendor had multiple tiers of accounts depending on what size your company is and what level of access you pay for. One low tier has a GLOBAL username and password. Global as in every client that connects to it to read information has the same user/pass combo. If ANY three attempts go wrong in a row, no matter who from globally - everyone on that tier is locked out completely. If I said the name of this manufacturer you probably wouldn't be surprised.
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Jan 18, 2017 09:22
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Was theft of the wireless peripherals not an issue, or did you just forget to mention that?
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Jan 18, 2017 09:33
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MANime in the sheets posted:Was theft of the wireless peripherals not an issue, or did you just forget to mention that? Wireless is one thing the bosses have locked down. Been over a year at this gig and I still don't know the wifi password. I'm sure I could be creative and figure it out. No interest, no need for wifi in my job so I'd rather leave as much on that network out of my way as possible. EDIT: and we are talking a company that has the server password under the keyboard. Humphreys fucked around with this message at 12:42 on Jan 18, 2017 |
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Jan 18, 2017 12:39
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poo poo pissing me off: Shadow IT. Our EA team and one of our BA folks decided, by themselves, "Hey, lets remove all the direct attached Zebra printers and put in support for network Zebras". So they launched a 4 month project to do just that. Last week they decided to deploy said printers, and lo and behold, there are no network ports available in 15 or so of the locations they want printers. So instead of asking for help, these fuckasses went out and bought a bunch of 30 dollar switches and then started opening tickets when the switch ports they plugged into shut down so nothing worked then! (I don't allow switches on our manufacturing floor, bpduguard picks up an STP broadcast it disables the port for 5 minutes). Assholes.
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Jan 18, 2017 15:51
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DigitalMocking posted:poo poo pissing me off: Shadow IT.
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Jan 18, 2017 16:06
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I've been getting strange questions the last few weeks, and we've purchased a few odd domain names. Finally got to the bottom of it, they have been asking me questions about supporting an additional computer they are acquiring that uses file maker and has about a dozen people. Oh okay so pricing makes sense I assumed 1s and 2s because we have empty desks from downsizing last summer before hitting a massive explosion of income in the winter. I figured they were filling empty desks and we really needed more licenses at that time. Now that this loving makes sense let's talk about VPN access, is this BYOD what servers. After some discussion they only use file maker for a customer DB and they will be migrating that to our CRM by hand, it's not large, and they are entirely WFH so no site no servers. Great fantastic. I can now tell you how much the technology cost of the acquisition is. I'm still not sure if it's BYOD or if we are providing hardware but if we are providing AV (let's not go there) we need to buy more licenses for that. What the hell is with keep IT in the dark over major changes? If they told me hey we want a dozen remote users 3 weeks ago I would have had a nice itemized list to them much sooner. At one point I got how much would it cost if we hired 3 more people. Okay well I'd use Steve Joe and Gregs computers we'd still have like 2 licences head room so wouldn't hire more than that without saying we have everything on hand. I believe they think we will have 3 more than are previous high point and we had people yelling at each other to close database connections and lost a ton of productivity, going to say we likely need 5-6 database licences and a bunch of remote stuff no one internal needs. Also some of these people would be in design so that adds more Adobe CC costs, and more Google Drive monthly fees but no need for VPN since everyone in Design is currently remote but one and they use google drive to share psd files and I don't have how many of what type of user or if they have hardware, if the company being acquired has hardware what they currently use. If the stuff is newish just ship it here (or fly me to their state for a day) and I'll make sure they are all set.
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Jan 18, 2017 18:36
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pixaal posted:I've been getting strange questions the last few weeks, and we've purchased a few odd domain names. Finally got to the bottom of it, they have been asking me questions about supporting an additional computer they are acquiring that uses file maker and has about a dozen people. Oh okay so pricing makes sense I assumed 1s and 2s because we have empty desks from downsizing last summer before hitting a massive explosion of income in the winter. I figured they were filling empty desks and we really needed more licenses at that time. I constantly have to ask co-workers and clients what they are ACTUALLY trying to solve, because they will obfuscate their issue with some complex shenanigans rather than telling me what the problem is so that I can tell them how to solve it or give them their options with pros/cons.
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Jan 18, 2017 19:15
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MANime in the sheets posted:Was theft of the wireless peripherals not an issue, or did you just forget to mention that? It wasn't, actually - maybe they realized they were lovely and didn't want them?
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Jan 18, 2017 19:29
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MF_James posted:I constantly have to ask co-workers and clients what they are ACTUALLY trying to solve, because they will obfuscate their issue with some complex shenanigans rather than telling me what the problem is so that I can tell them how to solve it or give them their options with pros/cons. After the second one I did that and was met with a I just need to know! Which usually means they lost some record and need it for taxes.
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Jan 18, 2017 19:30
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pixaal posted:After the second one I did that and was met with a I just need to know! Which usually means they lost some record and need it for taxes. Yeah I had to play a game with my client last night "What do you actually want" but I can't just ask that. I have to ask leading questions to get to where I want because if I directly ask what the gently caress are you actually trying to do, I will get stonewalled.
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Jan 18, 2017 19:32
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MF_James posted:I constantly have to ask co-workers and clients what they are ACTUALLY trying to solve, because they will obfuscate their issue with some complex shenanigans rather than telling me what the problem is so that I can tell them how to solve it or give them their options with pros/cons. This happens to me all the time.
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Jan 18, 2017 19:44
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MF_James posted:I constantly have to ask co-workers and clients what they are ACTUALLY trying to solve, because they will obfuscate their issue with some complex shenanigans rather than telling me what the problem is so that I can tell them how to solve it or give them their options with pros/cons. I don't really have this problem at $newJob, but $oldJob was at a small MSP and "What are you actually trying to do?" was almost always the first question out of my mouth when talking to clients.
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Jan 18, 2017 19:50
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Gounads posted:This happens to me all the time. Ditto. There's always some complex rube goldberg business process that developed over time and no one can answer WHY they are doing things that way when it can be done in a simpler fashion now.
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Jan 18, 2017 19:50
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bull3964 posted:Ditto. There's always some complex rube goldberg business process that developed over time and no one can answer WHY they are doing things that way when it can be done in a simpler fashion now. Exactly this, I get stuff as "this is how we do this" okay what is this accomplishing. They have no idea what they are doing just that after this do X Y and Z must be done. If they don't Person B knows they forgot to do it. This does something that then causes a report to give an error what this report does person C knows. After tracking all this down you can finally fix the entire thing. Add more someone doing multiple crazy steps and then yet another person does something with it as you want.
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Jan 18, 2017 20:04
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bull3964 posted:Ditto. There's always some complex rube goldberg business process that developed over time and no one can answer WHY they are doing things that way when it can be done in a simpler fashion now. It's either this or our clients are trying to circumvent the security that they paid us to put in place and manage. Going back to my chat with a client yesterday, they have a specific network that has no rules applied to it and no domain machines touching it, they use this to test cameras, network gear, and some other stuff related to their business. Our client wanted to put 4 domain joined machines on it, that would talk to domain resources such as DCs, file servers etc (requiring us to make firewall rules from this network to internal/locked down networks), and the reason? He didn't want to deal with figuring out what ports were going to be required for $specialsoftware$. Took about 5 emails from me to get to the point of him saying "Fine we'll put it on a normal network and figure out what ports need opened" Look dude, if you want to take the easy way out, that's fine, but I'm going to make sure you know it's a dumb idea and have my rear end CYA'd if you really want to do dumb poo poo.
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Jan 18, 2017 20:11
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bull3964 posted:Ditto. There's always some complex rube goldberg business process that developed over time and no one can answer WHY they are doing things that way when it can be done in a simpler fashion now. I think this behavior developed due to the constant squabbling and one-upmanship the average business line employee faces on a day to day basis. They are afraid to give anyone any information that might give that person leverage over them. I get this poo poo constantly from the sales teams. They never get it through their heads that this strategy falls on its face when dealing with IT. We just want to get poo poo done and care nothing about your office pecking order.
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Jan 18, 2017 20:50
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