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Khisanth Magus posted:I'm assuming she is going to be fired, although she hasn't officially been at this point to my knowledge. I always remain forever hopeful. Some day it'll happen.
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Feb 2, 2017 19:38
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larchesdanrew posted:I have a tech out here who agrees. We seriously can't find one single person in the organization who is willing to give us the login credentials to the router. Have you tried tweeting these problems to ATTs tweeter channel? Seems like you can't get poo poo done nowdays unless you start yelling in a public space.
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Feb 2, 2017 19:52
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larchesdanrew posted:I have a tech out here who agrees. We seriously can't find one single person in the organization who is willing to give us the login credentials to the router. Weird how that pen you dropped happened to hit the factory reset switch. Oh well, time to have them set it up again, properly this time.
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Feb 2, 2017 19:58
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larchesdanrew posted:I have a tech out here who agrees. We seriously can't find one single person in the organization who is willing to give us the login credentials to the router. Have you tried yelling yet? I feel like the few times I have gotten into these loops of people saying they can't help me, I go full vile mode and shockingly enough someone figures out who is out there that can fix it. Of course you can't go scorched earth every time there is an issue, but months of no fix? I couldn't get past a week without the insults flying.
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Feb 2, 2017 20:00
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duz posted:Weird how that pen you dropped happened to login to the serial console, power cycle the device, interrupt the boot sequence with ctrl-c, setup the boot environment to bypass the config, mounted the firmware and then booted the device into factory defaults. Oh well, time to have them set it up again, properly this time. that's a very talented pen. can I hire it
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Feb 2, 2017 21:37
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Throughout the day, I was using our robodialer to update students and employees on the status of the internet through text messages since email would have been stupid. The director just called me, furious. Were you sending text alerts today? Yes? Is that a problem? You told me to use it to alert people about network outages. Why didn't I receive any texts? I'm not sure. The delivery report said that it successfully sent texts to every number that was opted in. Well I didn't receive any and neither did [secretary]. Why? I'm looking at your account and it says you opted out of text messages. I used to get them, why don't I anymore? I'm not sure. This is the first time anyone has ever used this system to send texts. You've only ever done phone calls before. Well if it's not sending me texts then that's a problem. Make sure it's sending everyone texts! I legitimately cannot do that. We legally can't text someone unless they opt in. Everyone got an opt-in call at the beginning of the Fall semester and I've alerted everyone several times how they can opt-in at any time. This system isn't doing what we need it to do. Find something else for us to use. And this is part of your job description: making sure everyone is able to be contacted at all times.So, we have to be able to intrusively and illegally contact anyone we want to at any time without their consent. Gotcha. 
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Feb 2, 2017 23:25
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Johnny Aztec posted:I really don't get how Major ISPs don't get shot up more often. I worked for a third party call centre that had someone sneak in with staff and start screaming to get someone to help him with his bill. Edit re: texts. I have have had very few people opt out of our reminder system for appointments but every time I do I'm paranoid someone is going to complain about missing appointments Blue_monday fucked around with this message at 23:36 on Feb 2, 2017 |
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Feb 2, 2017 23:31
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Blue_monday posted:I worked for a third party call centre that had someone sneak in with staff and start screaming to get someone to help him with his bill. I will never apologize for that
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Feb 2, 2017 23:34
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Blue_monday posted:I worked for a third party call centre that had someone sneak in with staff and start screaming to get someone to help him with his bill. I worked for XBox support when the red rings of death were a thing, and I got a call from a dude who had driven to the address they have you mail your xbox to for repairs, and was demanding someone come out and fix it. At like 10pm.
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Feb 2, 2017 23:50
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The Macaroni posted:Enterprise-wide email: Hey everyone, we're upgrading to Office 2016 by the end of First Quarter. Here are some awesome online training resources, and also some quick start guides for Word, Excel, and Outlook.
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Feb 2, 2017 23:51
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Blue_monday posted:I worked for a third party call centre that had someone sneak in with staff and start screaming to get someone to help him with his bill. Some places for some insane reason don't separate their transactional email list opt-outs from their marketing. I had unsubscribed from emails from a shop, and as a result I never received any gift cards if someone bought me one. Took ages to figure out.
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Feb 3, 2017 00:16
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A ticket came in: One of our clients is getting errors in our program. I take a look and they are clearly an issue with either their servers or the network between them. I go to open a ticket with the server team and oh, look, they already have an open ticket, being handled by our most senior server tech, who told their MSP what to do and they won't do it! I am about to close my call when I get a message from the client's account manager - "Can you keep that call open for now? Are you sure it's not an application issue? They said it only started last week and they haven't changed a single thing in years and one guy noticed this one message in the log about the program getting a hangnail so maybe that's the problem?" Flash forward a few hours and now I'm scheduled for a conference call tomorrow with the server tech, the account rep, the client company principals, the internal IT and the MSP, for a problem I can't fix and have no hand in.
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Feb 3, 2017 00:37
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A Pinball Wizard posted:A ticket came in: Murder.
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Feb 3, 2017 00:50
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So, disappeared coworker apparently called manager a week and a half ago and said she didn't feel good and she was having a friend drive her to the hospital. Attempts to call her phone get answered but it is just silence on the other end and it hangs up after a few seconds. Hope she is OK.
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Feb 3, 2017 00:49
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Khisanth Magus posted:So, disappeared coworker apparently called manager a week and a half ago and said she didn't feel good and she was having a friend drive her to the hospital. Attempts to call her phone get answered but it is just silence on the other end and it hangs up after a few seconds. Hope she is OK. Sounds suspiciously like, "I got another job, but want 2 paychecks" to me (hopefully she is ok) A Pinball Wizard posted:A ticket came in: Sounds like what happens once a week. Dumb poo poo breaks that I have zero control over or can prove is not an issue on my end, cue getting 1-3 other teams involved, instead of actually looking at the problem it's "Let's all schedule a meeting and talk through this"... ok that's fine except it's a waste of my time. I'll join the call, mute my phone and do real work, i will only chime in if they start to veer towards "MF_James this looks like an issue on Widget_XYZ which you control", "no assholes, look at the email I sent, I checked XYZ. Please go back to your regularly scheduled hot potato game without me."
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Feb 3, 2017 01:45
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Yeah, I hate this hot potato crap. Got one today where it's clearly a problem connecting to internal network resources, but the customer isn't happy with that, so I had to take the time to find out what was wrong. I really loathe being someone's free sysadmin.
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Feb 3, 2017 01:53
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Deleted all computer accounts that hadn't contacted AD in the last year. 2000 of them. I'm only sad that our ticketing system (sharepoint 2010) doesn't support bulk creation so i couldn't put one in for each object deleted and gently caress up the useless metrics everyone has been creating.
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Feb 3, 2017 03:31
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Boogalo posted:Deleted all computer accounts that hadn't contacted AD in the last year. 2000 of them. I'm only sad that our ticketing system (sharepoint 2010) doesn't support bulk creation so i couldn't put one in for each object deleted and gently caress up the useless metrics everyone has been creating. I never understood deleting user or computer objects. You don't really gain anything by deleting them and in the most rare of circumstances you gain something by having the old object to re-enable.
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Feb 3, 2017 03:37
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ConfusedUs posted:Yeah, I hate this hot potato crap. Got one today where it's clearly a problem connecting to internal network resources, but the customer isn't happy with that, so I had to take the time to find out what was wrong. A couple positions ago, I used to get called in to investigate issues that the customer "swears your equipment is configured wrong/interfering with poo poo/I'm just throwing poo poo and seeing what sticks" when the whatever it is they have of ours has been ticking along fine for months. I'm sorry but poo poo doesn't just suddenly stop working unless something has changed.* It almost always boiled down to "tell me what you're trying to do, and give me the errors and that's it. I do not care what 'troubleshooting' you did". I then make someone do the thing, and packet cap EVERYTHING I can. I then go "it's not us, it's you, and here's the data to support that conclusion, have a nice day". Except nicer. The only time I spent significant time digging in was new deployments, when it probably was an issue of bad config or bad solution architecture. Those calls sucked. * Unless it's a Cisco device with a particular clock component installed in it, apparently (according to https://www.cisco.com/c/en/us/support/web/clock-signal.html) Proteus Jones fucked around with this message at 03:49 on Feb 3, 2017 |
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Feb 3, 2017 03:46
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Sickening posted:I never understood deleting user or computer objects. You don't really gain anything by deleting them and in the most rare of circumstances you gain something by having the old object to re-enable.
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Feb 3, 2017 03:55
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Sickening posted:I never understood deleting user or computer objects. You don't really gain anything by deleting them and in the most rare of circumstances you gain something by having the old object to re-enable. Pretty much anything older than a year is a student who graduated or staff machine that changed hands, had OS upgraded, etc or anything else that would have changed the name. When a machine's name changes, the helpdesk is SUPPOSED to delete the old object but they never do. Yeah you should be able to rename it without removing/deleting it, but permissions aren't set up that way and i'm not in a position to change it.
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Feb 3, 2017 03:58
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larchesdanrew posted:Throughout the day, I was using our robodialer to update students and employees on the status of the internet through text messages since email would have been stupid. The director just called me, furious. Not to mention, on many plans, text messages are a limited resource and can potentially cost users in overages, to there's that too.
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Feb 3, 2017 04:31
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loving TYOOL 2017 and SMS is still goddamn restricted.
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Feb 3, 2017 04:49
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CrazyLittle posted:that's a very talented pen. can I hire it It's very handy to have.
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Feb 3, 2017 04:56
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flosofl posted:A couple positions ago, I used to get called in to investigate issues that the customer "swears your equipment is configured wrong/interfering with poo poo/I'm just throwing poo poo and seeing what sticks" when the whatever it is they have of ours has been ticking along fine for months. I'm sorry but poo poo doesn't just suddenly stop working unless something has changed.* We have to replace a couple routers and ASAs cause of this. loving Christ.
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Feb 3, 2017 04:57
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Khisanth Magus posted:So, disappeared coworker apparently called manager a week and a half ago and said she didn't feel good and she was having a friend drive her to the hospital. Attempts to call her phone get answered but it is just silence on the other end and it hangs up after a few seconds. Hope she is OK. Naturally your manager asked the police to perform a wellness check since you cannot actually reach this person, right? It's possible that whoever is picking up is not her.
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Feb 3, 2017 06:07
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Volmarias posted:Naturally your manager asked the police to perform a wellness check since you cannot actually reach this person, right? It's possible that whoever is picking up is not her.
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Feb 3, 2017 06:13
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He contacted HR about it so they can figure out what should be done about the situation, not sure what they have done.
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Feb 3, 2017 06:34
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Johnny Aztec posted:loving TYOOL 2017 and SMS is still goddamn restricted. Which doubly sucks as it was a hack using otherwise unutilized space.
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Feb 3, 2017 07:01
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I doubt I could go a day of unexplained absence from my job without my co-workers or managers making serious enquiries about my well being and safety. Let alone two weeks.
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Feb 3, 2017 07:08
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Varkk posted:I doubt I could go a day of unexplained absence from my job without my co-workers or managers making serious enquiries about my well being and safety. Let alone two weeks. Hell, I am so known for reliability at my job, I have one coworker that will call me if I am not there 15 minutes BEFORE my shift. (Not my boss, a coworker.)
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Feb 3, 2017 07:12
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Well, at least you guys wouldn't be a rotting corpse before anyone found ya. Samizdata might even be able to survive 
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Feb 3, 2017 08:40
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I would never be found.
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Feb 3, 2017 08:43
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Samizdata posted:Not to mention, on many plans, text messages are a limited resource and can potentially cost users in overages, to there's that too.  People in the US still have to pay for receiving calls and texts?e: Not to be all eurosmug but pretty much every operator here has gone to completely free calls and texts, and just have a fixed monthly cost based on your data cap (I'm paying about $45/mo for a 50GB data cap), and the EU recently passed legalisation that removes roaming fees within the EU from June 15 this year. Collateral Damage fucked around with this message at 10:58 on Feb 3, 2017 |
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Feb 3, 2017 10:00
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Caveat textor.
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Feb 3, 2017 10:48
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Johnny Aztec posted:loving TYOOL 2017 and SMS is still goddamn restricted. The problem is its so cheap in reality, if it wasn't restricted phones would be getting spammed to oblivion I'd imagine.
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Feb 3, 2017 13:42
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Re: IIS webserver setup: "Ideally php installation should be done via the Bamboo job, can this be done? I spoke with <solutions architect> and we agreed that the Bamboo job should include the installation of application components which includes php. The Bamboo service account will have local admin rights on the IIS servers." Discuss.
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Feb 3, 2017 14:06
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I'm pretty sure you can do that without local admin rights, just give the service account the right permissions in IIS. e: It's actually one of my pet peeves. People who really should know better who say "Oh just make it local admin" whenever a user or service needs more than the bare minimum of rights. Collateral Damage fucked around with this message at 14:54 on Feb 3, 2017 |
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Feb 3, 2017 14:51
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Collateral Damage posted:
Pay as you go carriers (I used Tracfone until about 2011) charge something like 1/3 of a minute to open texts. You can see who they're from for free but that's it.
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Feb 3, 2017 14:56
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Collateral Damage posted:
US monthly plans are like that too, but a lot of people (usually the ones whose income and credit mean they can't get monthly plans) have prepaid plans that charge per minute and per text.
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Feb 3, 2017 14:57
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