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The Claptain posted:An email just came in from a client, no subject, no text, single picture attachment. Take photo of email attachment open on monitor, with sticky-note of handwritten reply added. A Pinball Wizard posted:Everyone knows you put it on a wooden table then take a picture with your phone Oh god, we had someone send actual paper mail regarding their kid's (the actual client) case, and made sure we knew about all these dozens of pages of documentation. Noty only did they send copies of some things (such as random rental-housing listings  ), they laid out all their "documentation" on a table, took cellphone pictures to show it all, and printed those out for mailing.So, a lovely potato picture, printed via lovely B&W inkjet, of about 15 pieces of paper on the kitchen table. Repeat 8x times. Wonder if we could pull that one on some of the more rear end in a top hat lawyers "requesting" records? (IE, DEMANDING they be provided two days prior to the postmark on their letter.)
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Feb 10, 2017 19:06
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A Pinball Wizard posted:I don't think this is accurate. This was covered last time I mentioned it.
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Feb 10, 2017 19:11
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Wilford Cutlery posted:Let's not neglect the fax machine. Eh, let's get real here. You showed her one aspect of how to do her job.
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Feb 10, 2017 19:22
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Wilford Cutlery posted:Having sent her the instructions, what's happened here is that the IT guy who's been here less than 1.5 years has just shown the company's longest tenured employee (20+ years) how to do her job. This isn't that unusual. Lots of people would rather just give someone else any problem involving critical thought. Nuclearmonkee fucked around with this message at 20:05 on Feb 10, 2017 |
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Feb 10, 2017 19:22
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Nuclearmonkee posted:This isn't that unusual. Lots of people would rather just give someone else any problem involving critical though. I was just about to say, get used to it bud. Here I am doing our Finance departments job, creating PO's, contracts, payments, etc... just because nobody in the department can actually be arsed to do it. Specifically, the person whose job it is to actually match the invoices and pay the PO's. The Xerox bills have gone unpaid since loving July.
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Feb 10, 2017 19:29
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Actually knowing stuff is lame, once you wield some power you can just farm poo poo out and force people to do things. Otherwise try and do the same yourself and it's usually met with various types of "I don't know how to do it" instructions be damned.
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Feb 10, 2017 19:43
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Totally agree that I showed her how to do one task (that she couldn't be arsed to start learning on her own), and passing the buck is no big surprise anywhere you go. Going forward I will refer future requests of this nature to her though. Really I should have sent the instructions to her whole team.
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Feb 10, 2017 20:17
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Crowley posted:This was covered last time I mentioned it. Cool, let me dig through over 1000 pages to find it.
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Feb 10, 2017 20:17
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A Pinball Wizard posted:Cool, let me dig through over 1000 pages to find it. https://forums.somethingawful.com/showthread.php?threadid=3564747&userid=34459
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Feb 10, 2017 20:18
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In other news, a laptop came in: After a few minutes of scrubbing with an electronics wipe, I got the pencil marks off but there are some scratches through the surface: 
TITTIEKISSER69 fucked around with this message at 21:09 on Feb 10, 2017 |
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Feb 10, 2017 21:00
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 "It's charging"
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Feb 10, 2017 21:05
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larchesdanrew posted:
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Feb 10, 2017 21:14
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anthonypants posted:I have that space heater at home. It's very good. The one on the left or the one on the right?
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Feb 10, 2017 21:18
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Malek posted:The one on the left or the one on the right? The cleaning spray flamethrowers on the far right.
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Feb 10, 2017 21:18
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Malek posted:The one on the left or the one on the right?
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Feb 10, 2017 21:27
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anthonypants posted:On the left, in the foreground. Take it back now y'all
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Feb 10, 2017 22:05
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Spec buckets now have charging ports??
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Feb 10, 2017 22:11
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A ticket came in: "Hey, can you please give Rick access to <webapp>? He's a new employee. Thanks!" Not even a loving last name. I wonder how many of the 300,000+ people employed by the VA are named Rick. I want to insult everyone involved, but obviously can't.
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Feb 10, 2017 23:15
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Last week we hired a new sales guy. 2 days later he racks up hundreds of dollars on the company card at the strip club. Today he was fired.
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Feb 10, 2017 23:19
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GreenNight posted:Last week we hired a new sales guy. 2 days later he racks up hundreds of dollars on the company card at the strip club. Today he was fired. He's living every goon's dream 
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Feb 10, 2017 23:28
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GreenNight posted:Last week we hired a new sales guy. 2 days later he racks up hundreds of dollars on the company card at the strip club. Today he was fired. what the christ. did he have an explanation?
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Feb 10, 2017 23:28
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GreenNight posted:Last week we hired a new sales guy. 2 days later he racks up hundreds of dollars on the company card at the strip club. Today he was fired. I guess he didn't get the sale
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Feb 10, 2017 23:32
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Thom and the Heads posted:what the christ. did he have an explanation? Apparently he was a drunk and the company knew it, but they wanted his rolodex. I guess the strip club was a little too far though.
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Feb 11, 2017 00:08
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A Pinball Wizard posted:Cool, let me dig through over 1000 pages to find it. Or you can just keep thinking what you do. No one really cares that you believe it or not.
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Feb 11, 2017 06:23
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Thom and the Heads posted:what the christ. did he have an explanation? because sales makes the company money you loser.
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Feb 11, 2017 08:09
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Wilford Cutlery posted:In other news, a laptop came in: Ive had orthopedic doctors use a pen on one of the 10k+ radiology monitors, presumably marking it for a colleague. Suffice it to say we never failed them on regular inspection. (They also never complained and their departments monitors werent required to be up to standard)
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Feb 11, 2017 10:07
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sfwarlock posted:because sales makes the company money I've only been part of one company that has ever treated support better than sales because he realized the more profitable section was support contracts. That place had some weird stories... Weird to me in terms of the amount of on the phone drinking you could do
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Feb 12, 2017 06:03
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The thing is it doesn't even matter is support IS more profitable, actually keeping hold of your existing customers is pretty important. I'm no business genius but it does bug me when on the occasion our Sales team gets that sweet new contract signature from some shithouse company which probably can't even pay their own rent, like what do you expect is going to happen?
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Feb 13, 2017 14:04
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Super Slash posted:The thing is it doesn't even matter is support IS more profitable, actually keeping hold of your existing customers is pretty important. I'm no business genius but it does bug me when on the occasion our Sales team gets that sweet new contract signature from some shithouse company which probably can't even pay their own rent, like what do you expect is going to happen? "I get a bonus, then I start over again with another prospect. Why, what happens after they sign anyway?" E. My company has a cycle like this: Client: I want to do x. Support: our program doesn't do x Client: OK thank you for your time. Client: sales rep, support told me I can't do x, this is unacceptable, I pay you eleventy billion dollars a year you need to let me do x! Sales rep (in a new ticket): guys client is very unhappy with support can we please get a senior tech to smooth things over and show them how to do x? I now see why dev has completely walled themselves off from the rest of the company and all communication has to go through another department known for being the most ridiculous assholes imaginable A Pinball Wizard fucked around with this message at 14:19 on Feb 13, 2017 |
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Feb 13, 2017 14:12
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We have to fire 75% of the training class we spun up for the "great new project" this poisoning our potential recruit pool even more than it already was. No I'm not bitter.
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Feb 13, 2017 14:22
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Holy gently caress, a client threatened to sue us, as well as the marketing company that created their website. We are their MSP & webhoster. So the story goes like this: They are a travel agency, and they have this backwards workflow where their website (created by the marketing company) sends them an email whenever someone books anything. The website also has a full booking management interface, considering the travel agency likes to go with cheapest deals that's already pretty good. But apparently no one bothers to check that interface, their whole workflow is dependent on the email that is sent to the customer and them. Well a little while ago they wanted to check if the email got lost in our spam appliance or their exchange. Then they told me it's about a message sent in november. No dice, we don't have logs that far back. Throughout the whole thing they maintained that they might have deleted it, but wanna see if it was the mail system. The booking was added in the booking system and the client got the confirmation email. Anyway, now they've sent a threatening email to us and the marketing company saying we should split their losses 1:1 because it can't be determined who is at fault. They got shot down by both, of course. It still boggles my mind that anyone would think that E-Mails are guaranteed to arrive. I also don't get why they claim a loss, without them confirming the booking, no legal contract is formed, unless their automatically generated E-Mail also confirms the booking and not just reception. E: We also have a web development team but we were too expensive. Just like backups are still too expensive after 4 crypto virus infections.
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Feb 13, 2017 14:51
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A ticket came in: (Please use at least two sentences to describe the issue so we can better assist you.) Funny, that the text on the support form that the fucker filled out to create the ticket:  I want to insult everyone involved (the people who made that form for us, and the idiot submitting the form), but obviously cant.
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Feb 13, 2017 15:07
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AAAAA! Real Muenster posted:A ticket came in: I want to close that ticket so bad
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Feb 13, 2017 15:17
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A Pinball Wizard posted:I want to close that ticket so bad
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Feb 13, 2017 15:28
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AAAAA! Real Muenster posted:A ticket came in: Ticket closed, insufficient detail regarding issue.
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Feb 13, 2017 15:30
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Monday came in. One of our security camera NVRs went tits up. HDD failure, and because they're so loving old, there's no option to RAID. The WiFi AP that supplies internet access to our admissions department is suddenly putting out a signal so weak it can only be picked up mere feet from the AP. This is on deadline day for applications for next year. A faculty mutiny is about to take place over the new copier, which continues to jam due to a completely unfixable layer 8 issue. And somehow between dealing with all this, I have to find time to meet with my lawyer and pick up valentine's poo poo for my kids. I need more coffee. And scotch.
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Feb 13, 2017 16:23
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larchesdanrew posted:Monday came in. What do you give your kids for valentines day? Or is it their conception day coincidentally? 
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Feb 13, 2017 16:29
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Kids don't need valentines gifts from their parents.
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Feb 13, 2017 16:57
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No, he's probably getting valentines day cards for the kids to distribute to their classmates.
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Feb 13, 2017 17:02
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Steakandchips posted:Kids don't need valentines gifts from their parents. No but they need poo poo for the school activity that usually happens on Valentines Day.
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Feb 13, 2017 17:02
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