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22 Eargesplitten posted:We just switched to ServiceNow from Track-It!, and I'll take ServiceNow any day of the week. 
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Mar 14, 2017 01:22
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I just recently wrote a huge feature to implement Servicenow integration with our tool. Servernow seemed like a web 2.0-y sharepoint. I liked it, seemed p cool
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Mar 14, 2017 02:05
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Aunt Beth posted:Oh so you were Track-It's other customer! Now it's just us I guess We use Track-It, too. Other than the loading speed, it seems five. Then again, I haven't used anything else.
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Mar 14, 2017 03:18
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Thanatosian posted:We use Track-It, too. Other than the loading speed, it seems five. Then again, I haven't used anything else.
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Mar 14, 2017 06:29
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Aunt Beth posted:Maybe our implementation is subpar then. I know it's particularly slow because we never get rid of anything, so have every ticket every created still in the database because Oh God what if someday we need to see how we fixed that Java bug on that Windows 2003 server in 2007 or remember how to solve problems in our old 16-bit W2 tracking system. I'm also not an admin of the system so I don't know what is our customization of the product and what is inherently bad design.
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Mar 14, 2017 07:29
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Aunt Beth posted:Maybe our implementation is subpar then. I know it's particularly slow because we never get rid of anything, so have every ticket every created still in the database because Oh God what if someday we need to see how we fixed that Java bug on that Windows 2003 server in 2007 or remember how to solve problems in our old 16-bit W2 tracking system. I'm also not an admin of the system so I don't know what is our customization of the product and what is inherently bad design. For a large database you might just need to throw a faster RAID at it, which for tracking tickets might be hitting too expensive when reducing what is in it would let you do it for thousands less. What if you just archived the data for a just in case. I haven't used this exact software but I've used a several ticketing systems and people tend to throw them on cheap hardware with no budget every place I've worked. Is the tickets db small enough you could throw it on a single SSD? Maybe just 2SSDs in RAID1 could do it on the cheap.
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Mar 14, 2017 12:11
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pixaal posted:Is the tickets db small enough you could throw it on a single SSD? Maybe just 2SSDs in RAID1 could do it on the cheap.
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Mar 14, 2017 13:04
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In our homebrew ticketing system we have never deleted a ticket, somewhere between 1.5-2mil right now, and it works beautifully. It comes up a little short in some areas, but otherwise works well.
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Mar 14, 2017 15:23
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MF_James posted:In our homebrew ticketing system we have never deleted a ticket, somewhere between 1.5-2mil right now. how much bitching and moaning do you hear when the bossman tries to run reports on that database?
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Mar 14, 2017 15:24
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Judge Schnoopy posted:how much bitching and moaning do you hear when the bossman tries to run reports on that database? Not much, reports run overnight and are limited in scope, we've had a few times during the day where he forgets to pick a decent date range and it causes the thing to chug for a few minutes.
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Mar 14, 2017 15:26
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Welp my server with the RAID10 array made up of hard disks with 8.9 years of power on time finally had its luck run out yesterday.. One disk failed, and while it was rebuilding to the hot spare, the spare failed as well. Was able to swap some new disks in today and get the array back to normal. Management is finally let me replace the server.
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Mar 14, 2017 15:37
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Had a user call in complaining that he couldn't get to our payroll sites. I check with web services and netops, nothing going awry. I finally work it out of the user that he's working on a cell phone hot spot while in the Californian wilderness and "This connection is slow and annoying!!! Fix this ASAP" Yeah, let me just phone up the county zoning board and Verizon and get that LTE tower put in this afternoon..
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Mar 14, 2017 16:00
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Aunt Beth posted:Oh so you were Track-It's other customer! Now it's just us I guess BMC will tell you they can migrate from Track-It to Footprints. They can't.
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Mar 14, 2017 16:36
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uPen posted:
Over a month later, they're still using their old failing device because they haven't finished doing whatever it is they're trying to do here. They keep filing tickets to have us reboot/fix the device they're replacing, racking up billable hours when we could do the transfer in 30 minutes? I don't understand people.
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Mar 14, 2017 17:15
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We're moving to a new NAS and we need a print out of every folder on the old NAS
Why do you need a print out, what are you using it for?
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uPen posted:Over a month later, they're still using their old failing device because they haven't finished doing whatever it is they're trying to do here. They keep filing tickets to have us reboot/fix the device they're replacing, racking up billable hours when we could do the transfer in 30 minutes? I don't understand people. eh, I had a manager who was aghast we ran scripts to see what books to pull from the shelves and remove from the library collection, it was supposed to be done by hand. We simply ignored his directive and continued to do it the modern way, leaving us with more time to actually help people. Some people think that manual labor is the only proper work and everything else is cheating.
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Mar 14, 2017 17:33
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"I've been getting these emails that my password was going to expire, and then that my password had expired, but I don't know what password that's for." Okay, when did you get the email that your password had expired? "On Monday...the 6th."
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Mar 14, 2017 17:42
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anthonypants posted:"I've been getting these emails that my password was going to expire, and then that my password had expired, but I don't know what password that's for." Also, I haven't been able to log in all loving week why the hell can't you people fix this poo poo?
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Mar 14, 2017 18:08
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GnarlyCharlie4u posted:Also, I haven't been able to log in all loving week why the hell can't you people fix this poo poo?
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Mar 14, 2017 18:14
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anthonypants posted:He's remote and has never used the VPN and says he's been sending/receiving emails just fine? Black magic voodoo
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Mar 14, 2017 18:25
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Lord Dudeguy posted:BMC will tell you they can.
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Mar 14, 2017 21:43
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BMC is a huge chunk of my daily work. The other half is transitioning to a more usable system.
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Mar 14, 2017 23:05
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Some quick org reference: I work for $companyHQ, in the same building as us we have $sub1 and $sub2. $sub1 is large enough to have it's own IT staff but $sub2 is not. $sub2 is physically on $sub1's infrastructure but is supported by us. This is changing, but not soon enough. Throughout the day we've received tickets from nearly everyone in the $sub2 office stating in some form that firefox no longer works. The Cause: $sub1.site1 and $sub1.site2 were having issues with certain versions of Firefox and a certain version of Maximo. As a solution $sub1.home uninstalled Firefox remotely for every computer on their domain. This covers nearly 3000 users spread over 15 sites and $sub2. I don't know if it's an SCCM fat finger or what, but I find it hilarious.
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Mar 15, 2017 00:29
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Figure you pro chappies might have a little more experience with these than I. Any take on Cyberpower UPS units for home use? My last APC experience was a freaking nightmare and a half.
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Mar 15, 2017 04:33
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Samizdata posted:Figure you pro chappies might have a little more experience with these than I. Any take on Cyberpower UPS units for home use? My last APC experience was a freaking nightmare and a half. I've been using them since 2003 and they've been really solid. I think I have 7 or 8 now (lot of PCs/equipment and bad power). Like with any UPS you have to replace the batteries every 3-5 years but they use pretty standard lead acid batteries.
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Mar 15, 2017 07:06
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How bad is Microsoft Teams?
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Mar 15, 2017 08:58
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As far as I can tell, and I spent like a week trying to figure it out, it's just Office 365 Groups as an app but with Skype for Business Persistent Chat built into it.
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Mar 15, 2017 09:45
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Rexxed posted:I've been using them since 2003 and they've been really solid. I think I have 7 or 8 now (lot of PCs/equipment and bad power). Like with any UPS you have to replace the batteries every 3-5 years but they use pretty standard lead acid batteries. Cheers, sir.
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Mar 15, 2017 10:54
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Yesterdays emails right when I left the office: UPS: An automatic voltage regulator (AVR) relay fault exists. UPS: The power for switched outlet group 1, Outlet Group 1, is now turned off. UPS: The output power is turned off. X 100 until I shut the loving emails off Also: Critical Alert Message For AMI_MD3200 This is the same UPS that gives this message a couple times a day: UPS: A site wiring fault exists. UPS: A site wiring fault no longer exists. "Durrr it works whatcha want me to do about it"
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Mar 15, 2017 13:11
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I swapped a UPS out at a customer site, going from some old dumb as gently caress APC unit to a double-conversion, LCD screen Eaton model, and the first thing it did was start screaming about how live and neutral were flipped around in the mains. "Huh, I always thought the power did funny things around here." Turns out the person who wired the circuit was colour blind and didn't think to run a tester over the work once completed.
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Mar 15, 2017 13:29
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What the gently caress.
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Mar 15, 2017 13:34
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Thanks Ants posted:the person who wired the circuit was colour blind 
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Mar 15, 2017 13:34
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Thanks Ants posted:"Huh, I always thought the power did funny things around here." Turns out the person who wired the circuit was colour blind and didn't think to run a tester over the work once completed. Did no-one think to double-check the work, knowing this? 
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Mar 15, 2017 13:35
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Neddy Seagoon posted:Did no-one think to double-check the work, knowing this? How did he not think to double-check it?
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Mar 15, 2017 14:59
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The answer is because people are loving dumb yet somehow hold down jobs
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Mar 15, 2017 16:50
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A directive came in. We're trying to enable port-based authentication so people can't connect outside devices to the LAN, but a good chunk of our phones (Digium) don't have 802.1x pass-through enabled, despite it being supported. Computers connect to the phones which connect to the LAN, so this is obviously a problem. Since we have a Switchvox PBX, the PBX would have to control that functionality on the Digium phones. No such functionality exists within Switchvox. You simply cannot enable 802.1x pass-through on a Digium phone, despite the functionality existing. Digium says they have submitted a request to their engineering team to add the feature, which means, well, jack poo poo, just like it does when any vendor says it. So we gave the IT Director four options: 1) Replace the ~30 Digium phones with Polycom ones, which are about $80 each. 2) Install a second drop in each cube (obviously a big expense). 3) Get a new phone system that doesn't suck as much. 4) Undertake the Sisyphean task of arguing with Digium in order to push them to add this functionality to the PBX. IT Director posted:I like number 4. 
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Mar 15, 2017 18:08
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IT Director posted:I like number 4. The support team I am on has to dedicate a person to managing an email inbox, because our system sends a lot of emails out on behalf of our customers that use our software, and we get all the replies. I'm just a level 1 but I've put some work in researching options to essentially remove the need for this. I provided three options and I got shot down because they would "take effort". One of the options was to send the emails from donotreply@mycompany.com 
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Mar 15, 2017 18:13
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Everything to do with phones loving sucks
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Mar 15, 2017 18:46
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Thanks Ants posted:Everything to do with phones loving sucks Better integrate your phones into your printers, make it an all-in-one-suck solution. Fake edit: cloud your phonters, too, just to poo poo on all bases.
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Mar 15, 2017 19:19
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Mar 15, 2017 19:20
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We still loving have one of those in storage. I was so confused when I first found it. I wish we could throw away the old electronics.
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Mar 15, 2017 19:34
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