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Things you don't want when you're a full time remote worker: the entire VPN appliance to fail. Drinking is good.
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Apr 5, 2017 06:09
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LethalGeek posted:Things you don't want when you're a full time remote worker: the entire VPN appliance to fail. What? It's the best thing, you don't have to work.
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Apr 5, 2017 06:39
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An email came in, from one of our airline clients...quote:Could you please act really fast – we have an emergency here.  I fixed everything real quick, but 
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Apr 5, 2017 15:12
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SEKCobra posted:What? It's the best thing, you don't have to work. I had to get all stressed out assuming something at my house hosed up until that was obviously not the case then when they rebooted the box I had spend another chunk of time figuring out why I still couldn't get connected. I wish it was more welp you all deal with it.
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Apr 5, 2017 16:10
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Truga posted:An email came in, from one of our airline clients... I'm surprised that didn't read former server partner because holy poo poo 
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Apr 5, 2017 16:22
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LethalGeek posted:Things you don't want when you're a full time remote worker: the entire VPN appliance to fail. We broke a Fortinet by enabling logging, they used really lovely flash memory on the model we had. You end up creating a slow, randomly failing situation when the disk breaks.
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Apr 5, 2017 16:27
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So a phone call came in: I got a job and I start Monday! Its part time and for a very small MSP ( I will be one of two employees including the owner) but its something. 
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Apr 5, 2017 16:46
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blackswordca posted:So a phone call came in: Hooray!
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Apr 5, 2017 16:49
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pr0digal posted:I'm surprised that didn't read former server partner because holy poo poo Yeah, that's the most baffling part out of that.
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Apr 5, 2017 16:54
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ConfusedUs posted:Hooray!
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Apr 5, 2017 17:07
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blackswordca posted:So a phone call came in: hooray, but an MSP. 
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Apr 5, 2017 17:14
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blackswordca posted:So a phone call came in: neato 
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Apr 5, 2017 17:21
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blackswordca posted:So a phone call came in:  I work for an MSP (or a VAR or whatever the hell we actually are, systems integrators?), it's not as bad as some people make it out to be. I say this as I log onto a client's fibre switch and find that an entire blade has gone offline for no reason. loving QLogic pr0digal fucked around with this message at 17:38 on Apr 5, 2017 |
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Apr 5, 2017 17:30
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blackswordca posted:So a phone call came in: Hey, congrats! We should get a drink and you can tell me all the stories you couldn't post here! 
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Apr 5, 2017 18:05
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Avenging_Mikon posted:Hey, congrats! We should get a drink and you can tell me all the stories you couldn't post here! ill be honest, I've half considered writing a book. 15 years of help desk gives you a lot of stories.
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Apr 5, 2017 18:07
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DigitalMocking posted:hooray, but an MSP. Yup, I work for one right now and I'm working on getting the gently caress out ASAP. Nothing against MSPs in general and I've learned a LOT here, but when management/leadership don't give a gently caress about work/life balance or job satisfaction, I stop giving a gently caress about them.
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Apr 5, 2017 18:10
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Bob Morales posted:We broke a Fortinet by enabling logging, they used really lovely flash memory on the model we had. That just sounds like automated entrapment prevention.
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Apr 5, 2017 18:18
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Apr 5, 2017 18:21
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I must work at a Unicorn MSP then  My sometimes lack of work/life balance is usually my own fault and not that of management. If I break 40 hours in a week or do weekend work I'm given a comp/flex day during the week and not expected to keep an eye on Slack/e-mails/cases. Taking vacations is encouraged (and vacation days are generous too). Granted there is a big push to make everybody hit 40 hours a week and be as billable as possible but since I actually hit those metrics I'm not harassed about it. If you're in the Baltimore/DC area and are interested in working for a media-focused MSP/VAR then hit me up. We're hiring! Linux/SAN knowledge a plus. I'm doing something like 5 or 6 petabytes of SAN installations over a few different clients over the next few months. Downside is that the QXS-656s are ludicrously heavy. But up to 448 TB in 4U is the upside. pr0digal fucked around with this message at 18:26 on Apr 5, 2017 |
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Apr 5, 2017 18:21
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blackswordca posted:ill be honest, I've half considered writing a book. 15 years of help desk gives you a lot of stories.
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Apr 5, 2017 18:23
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Javid posted:"bluetooth audio directly into your brain" is a thing I, a hearing person, would totally have done. This came up in another thread, the internal device gets power and signal through your skin via induction from the external microphone/battery device.
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Apr 5, 2017 18:24
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pr0digal posted:I must work at a Unicorn MSP then When I left the MSP that was subject of most of my posts a few years ago I had almost 2 months of vacation time they had to pay out. Getting more than a day or two off in a row was damned near impossible. Plus they expected a LOT of after hours free work. I am still friends with some people there and most of the T2's there still work 12-15 hour days.
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Apr 5, 2017 18:25
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blackswordca posted:When I left the MSP that was subject of most of my posts a few years ago I had almost 2 months of vacation time they had to pay out. Getting more than a day or two off in a row was damned near impossible. Plus they expected a LOT of after hours free work. I am still friends with some people there and most of the T2's there still work 12-15 hour days. If we do after hours works we're either given a late start the next day or a full day off depending on how long the after hours work is. Like if I'm doing an overnight SAN upgrade my day doesn't start until like 6pm so I'm effectively off in the morning. We do have an on call rotation but it's only for clients with service agreements and they have to call the service line after hours. If some dipshit doesn't call and just e-mails/sends a slack message at 3am then that's on them and not you (this has happened). There are certain ~special snowflake~ clients who make things difficult but they're offset by the great clients. Granted we're also a media-focused MSP who focus on SAN and Media Asset Management and post-production workflows so we might be the exception to the MSP rule. We do some managed IT work (and are starting to take on more) but the majority of the time we're only responsible for "things that touch the SAN"
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Apr 5, 2017 18:31
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omg "We can't see the projector very well" The lights are on in the room, and windows are open.
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Apr 5, 2017 18:43
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pr0digal posted:If we do after hours works we're either given a late start the next day or a full day off depending on how long the after hours work is. Like if I'm doing an overnight SAN upgrade my day doesn't start until like 6pm so I'm effectively off in the morning. We do have an on call rotation but it's only for clients with service agreements and they have to call the service line after hours. If some dipshit doesn't call and just e-mails/sends a slack message at 3am then that's on them and not you (this has happened). There are days I've started work at 8am, finished at 10pm, back in at 8 the next day. I only ever get banked hours if it was a scheduled after hours request. Something like software update. If I get a call or a request at 4:55pb from a VIP and it takes me 5 hours, tough poo poo. The two local MSPs I've worked for have been like that.
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Apr 5, 2017 18:43
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blackswordca posted:When I left the MSP that was subject of most of my posts a few years ago I had almost 2 months of vacation time they had to pay out. Getting more than a day or two off in a row was damned near impossible. Plus they expected a LOT of after hours free work. I am still friends with some people there and most of the T2's there still work 12-15 hour days. That's one thing I don't miss about that kind of work. At least on my network I know if I'm going to be home by 5:00, or I can decide not to pull an all-nighter and try the upgrade again some other day. Nothing like being stuck at a client's forever.
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Apr 5, 2017 18:44
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Bob Morales posted:omg I have a presentation room with tons of lights and a wall made of glass, and constantly get complaints that our high end projector is the problem. When it's replaced I'll either go with a theater projector or wall of no-bezel TVs because people can't think to lower the blinds.
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Apr 5, 2017 20:15
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blackswordca posted:So a phone call came in: Congrats! BTW did you ever read the PM I sent you?
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Apr 5, 2017 20:18
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Judge Schnoopy posted:I have a presentation room with tons of lights and a wall made of glass, and constantly get complaints that our high end projector is the problem.
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Apr 5, 2017 20:25
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Anyone else going to Kaseya Connect in Las Vegas next month?
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Apr 5, 2017 20:26
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Judge Schnoopy posted:I have a presentation room with tons of lights and a wall made of glass, and constantly get complaints that our high end projector is the problem. Or automatic blinds that are tied to the projector. Turn on the projector, the blinds automatically close. It'll look fancy.
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Apr 5, 2017 20:38
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duz posted:Or automatic blinds that are tied to the projector. Turn on the projector, the blinds automatically close. It'll look fancy. That makes people lazy and stupid. Idiots can learn how to close some drat blinds.
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Apr 5, 2017 20:39
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Bob Morales posted:omg "Just fix it! What do we even pay you for!"
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Apr 5, 2017 20:44
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So we recently expanded a client's SAN. They are now asking for a system that can "track usage over time and see how much has come in and gone out of certain folders" as well as "how many folders have been added" I know with Media Asset Management systems you can track assets added and removed from a system but does anybody know of anything that can track filesystem usage on a per folder basis? This is a StorNext SAN
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Apr 5, 2017 20:49
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GreenNight posted:That makes people lazy and stupid. Idiots can learn how to close some drat blinds. You say that, but on the other hand, human history.
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Apr 5, 2017 21:03
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blackswordca posted:So a phone call came in: loving grats dude! A job's a job's a job. AAAAA! Real Muenster posted:FIFTEEN? I'm at three and I am ready to pull my hair out. Some people are just really good at helpdesk v  vit's me, i'm really good at helpdesk 
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Apr 5, 2017 22:06
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AAAAA! Real Muenster posted:FIFTEEN? I'm at three and I am ready to pull my hair out. Ill be completely honest, I have no idea how Ive done it.
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Apr 5, 2017 22:09
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pr0digal posted:track filesystem usage on a per folder basis? This might be a start - FolderSizes is pretty much a swiss army knife for disk space managing. http://www.foldersizes.com/screens/trendanalysis
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Apr 5, 2017 23:50
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Migishu posted:loving grats dude! A job's a job's a job. blackswordca posted:Ill be completely honest, I have no idea how Ive done it.
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Apr 6, 2017 00:11
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AAAAA! Real Muenster posted:I have no idea how I could do it. I'm facing some mild burnout after three years and two months. If you have nothing new to learn or interesting to hold you over, it's time to move to another job. Not necessarily changing jobs, but job sites.
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Apr 6, 2017 01:13
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