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Mu Zeta posted:He had to get home. Perfect tagline. 
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Apr 11, 2017 18:42
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https://www.theguardian.com/us-news/2017/apr/11/united-airlines-shares-plummet-passenger-removal-controversy?CMP=fb_guquote:Shares in United Airlines’ parent company plummeted on Tuesday, wiping close to $1bn off of the company’s value, a day after a viral video showing police forcibly dragging a passenger off one of its plane became a global news sensation. That's a very, very expensive seat
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Apr 11, 2017 19:07
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Emirates and Royal Jordanian dunking on United with their Facebook posts is the opposite of a dumb marketing move: https://www.facebook.com/Emirates/videos/1146094045500343/ 
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Apr 11, 2017 20:04
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Krispy Kareem posted:Perfect tagline. I don't know if ol' Marky Mark would want to star in a movie about the brutal beating of an Asian-American man. He's been trying to distance himself from that part of his life for a while now.
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Apr 11, 2017 20:21
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The Door Frame posted:https://www.theguardian.com/us-news/2017/apr/11/united-airlines-shares-plummet-passenger-removal-controversy?CMP=fb_gu https://twitter.com/united/status/851875102769721344 new ceo time methinks, 2 days for this and only after the losses.
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Apr 11, 2017 20:24
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RandomFerret posted:I don't know if ol' Marky Mark would want to star in a movie about the brutal beating of an Asian-American man. He's been trying to distance himself from that part of his life for a while now. 
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Apr 11, 2017 20:25
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Lime Tonics posted:https://twitter.com/united/status/851875102769721344 He definitely didn't realize how bad it was until now. United's top marketing/PR people likely saw this as another flash in the pan issue, like the legging thing a couple weeks ago, but it's a good bit worse than that.
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Apr 11, 2017 20:28
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Bad timing on this sort-of-PSA/self-promotion ad that ran in my local paper:
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Apr 11, 2017 20:31
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DrBouvenstein posted:Bad timing on this sort-of-PSA/self-promotion ad that ran in my local paper: Haha, it's likely a national ad running in their 100+ papers today, because the copy doesn't even mention your paper other than they put its masthead at the bottom.
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Apr 11, 2017 20:38
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RandomFerret posted:I don't know if ol' Marky Mark would want to star in a movie about the brutal beating of an Asian-American man. He's been trying to distance himself from that part of his life for a while now. Yeah, but he can't resist a disaster movie. And for United at least this hasn't been unlike one. And I totally forgot he got caught beating the poo poo out of not one, but two Asian men. I was just making a whitewashing joke.
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Apr 11, 2017 21:09
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sassassin posted:The response of the local security officer was perhaps overboard but the staff followed the rules and regulations laid out by their employers and the government after an unfortunate situation arose. The fact that "following corporate policy" caused the situation to escalate to this point is, in fact, the problem. If it were some rogue employee punching a dude it would be bad. What you have here is, in essence, United saying "our corporate policy is to enforce our whims with force if necessary."
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Apr 11, 2017 21:25
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Chitin posted:The fact that "following corporate policy" caused the situation to escalate to this point is, in fact, the problem. If it were some rogue employee punching a dude it would be bad. What you have here is, in essence, United saying "our corporate policy is to enforce our whims with force if necessary." He's an executive, pretty much his entire job centres around blaming everyone else, and dodging responsibility.
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Apr 11, 2017 22:57
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Sic Semper Goon posted:He's an executive, pretty much his entire job centres around blaming everyone else, and dodging responsibility. The conundrum of being a corporate leader is that once you get to the very top, all the strategies that got you there stop working.
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Apr 11, 2017 22:58
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I'd have taken 80 dollars of compensation let alone 800.
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Apr 11, 2017 23:11
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They offer 800 funbux vouchers. Not real cash.
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Apr 11, 2017 23:20
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United is really on a roll http://www.latimes.com/business/lazarus/la-fi-lazarus-united-low-priority-passenger-20170412-story.html
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Apr 12, 2017 01:07
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I've never seen an airline so invested in digging holes before
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Apr 12, 2017 04:06
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Well at this point you fire any HR and CEO, quickly rebrand to anything that does not sound close to 'United', and hope that nobody notices.
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Apr 12, 2017 04:21
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Boy, how happy are you if you're Pepsi's marketing department right now? "Guys, another company hosed up way harder than us! Party time!"
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Apr 12, 2017 05:13
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WampaLord posted:Boy, how happy are you if you're Pepsi's marketing department right now? This is the summary you are looking for https://twitter.com/Lance_Bradley/status/851864862426890240
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Apr 12, 2017 05:26
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SomeJazzyRat posted:Well at this point you fire any HR and CEO, quickly rebrand to anything that does not sound close to 'United', and hope that nobody notices. Or just fly under the radar for a bit, and stall until everyone forgets about it.
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Apr 12, 2017 05:37
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Sic Semper Goon posted:Or just fly under the radar for a bit, and stall until everyone forgets about it. Having their planes dodge radars would cause them waaaaaaay more troubles than this.
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Apr 12, 2017 05:43
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AlmightyBob posted:United is really on a roll http://www.latimes.com/business/lazarus/la-fi-lazarus-united-low-priority-passenger-20170412-story.html 
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Apr 12, 2017 05:45
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Mr. Nemo posted:Having their planes dodge radars would cause them waaaaaaay more troubles than this.  Also you missed the stall reference.
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Apr 12, 2017 05:53
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loving 
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Apr 12, 2017 10:31
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Chitin posted:The fact that "following corporate policy" caused the situation to escalate to this point is, in fact, the problem. If it were some rogue employee punching a dude it would be bad. What you have here is, in essence, United saying "our corporate policy is to enforce our whims with force if necessary." CEO is responsible for setting policy. That's literally their primary job. God knows they aren't sitting down behind a desk entering transactions. So if the shareholders are remotely diligent about their investment they will demand blood and a new chairperson. They may not be diligent in which case  some cash.
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Apr 12, 2017 10:34
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SomeJazzyRat posted:Well at this point you fire any HR and CEO, quickly rebrand to anything that does not sound close to 'United', and hope that nobody notices. I actually wouldn't blame HR for this. Ultimately the policies HR follow aren't set by HR but rather senior executives. Now there might be a case to replace the HR director but the worker bees have zero influence in policy development.
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Apr 12, 2017 10:35
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Guys, the flight wasn't even overbooked! https://twitter.com/usatoday/status/852109819163049985
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Apr 12, 2017 14:19
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GrandpaPants posted:United CEO's non apology, emphasis mine. https://consumerist.com/2017/04/11/united-airlines-ceo-passenger-dragged-off-flight-was-disruptive-and-belligerent/ quote:According to United, the airline was left with “no choice” but to call security officers. That poor airline. I'm sure they really weren't able to make a better offer than 1000$. Also lol at "Why didn't this man leave voluntarily? Our computer selected him as a volunteer! It's his fault!"
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Apr 12, 2017 14:32
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Waffleman_ posted:Guys, the flight wasn't even overbooked! Well after the internal email admitting this was leaked it was only a matter of time before formally coming out with it. I think the rest of the internet knew about ~12 hours ago though. Quality PR management really.
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Apr 12, 2017 16:17
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Earlier today, Burger King ran a bunch of TV ads containing the phrase "OK Google, what is the Whopper burger?" with the intent of triggering nearby Google Home devices, causing them to read the first sentence of the Wikipedia article aloud. They also edited that wikipedia article to replace the first sentence with advertising copy. People noticed, of course, and started making their own edits. And Google picks up changes to wikipedia articles within minutes. This means that in the window between the ads starting to air, and Google noticing and blacklisting the advert entirely, Google Home devices (and anyone doing a browser search for the Whopper!) were cheerfully reporting, among other things, that: - Whoppers are the worst burger made by Burger King - Whoppers are malted milk balls coated in chocolate - Whoppers are made of 100% medium child topped with cyanide
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Apr 13, 2017 03:02
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ToxicFrog posted:Earlier today, Burger King ran a bunch of TV ads containing the phrase "OK Google, what is the Whopper burger?" with the intent of triggering nearby Google Home devices, causing them to read the first sentence of the Wikipedia article aloud. They also edited that wikipedia article to replace the first sentence with advertising copy. Do advertising people just not use the internet, like...ever? You'd think after the first Weedlord Bonerhitler moment everybody would realize how terrible an idea that sort of thing is.
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Apr 13, 2017 03:38
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ToxicSlurpee posted:Do advertising people just not use the internet, like...ever? You'd think after the first Weedlord Bonerhitler moment everybody would realize how terrible an idea that sort of thing is. Its sillier than you think, if they used Alexa they could pay to force that voice command to go to the exact content they wanted so they clearly didnt think it through at all.
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Apr 13, 2017 03:46
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ToxicSlurpee posted:Do advertising people just not use the internet, like...ever? You'd think after the first Weedlord Bonerhitler moment everybody would realize how terrible an idea that sort of thing is. Generating the rage from this sort of thing is baked into the campaign goals. Viral is the watch word and rage is the fastest way there. Someone is getting a bonus for this, not fired.
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Apr 13, 2017 04:02
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Waffleman_ posted:Guys, the flight wasn't even overbooked!  controversial
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Apr 13, 2017 04:03
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Platystemon posted:
This is a pet marketing peeve of mine. Someone says "Hitler was a great bloke and all black people are promoting homosexual communism via abortions in public schools." and it's "controversial" Beauty and the Beast has two men dancing together for a second and it's "controversial" A furry teenager causes a fuss when their school won't let them wear their fursuit complete with collar and realistic genitals to Prom and that is also "controversial" The word has lost all meaning and can be used to amplify the importance of a minor thing, or downplay the importance of a major thing so much taht nothing has any importance anymore.
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Apr 13, 2017 04:58
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BrigadierSensible posted:This is a pet marketing peeve of mine. All 'controversial' has ever meant was that people were arguing about it, though? With your second issue, the worse usage I think is implying that there's an argument about something where there definitely isn't. See 'teach the controversy' regarding creationism, or 'controversial' remarks like 'Hitler never gassed Germans.'.
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Apr 13, 2017 05:10
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It's a very common newspaper technique to use 'controversial' or describe the 'fury' over x, where x is a thing nobody cared about until the news told them they should be furious about it.
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Apr 13, 2017 08:20
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Speaking of Burger King, there is a ad for the crispy chicken sandwich that absolutely infuriates me for its idiotic concept. It displays a person's tweet disparaging the sandwich and then has the person sitting in a Burger King blindfold eating a chicken sandwich and then he's shocked that it was a Burger King sandwich and how good it was, much to the delight to the mascot and the clapping of the crew offscreen. He's already in a Burger King, why is he getting blindfolded? How is it going to be a surprise that a person brought to a fast food place is served fast food and it's fast food from that place? gently caress YOU BURGER KING I really hate how dumb that set up is 
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Apr 13, 2017 08:44
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Lime Tonics posted:https://twitter.com/united/status/851875102769721344 Yeah, it was blatantly transparent that they didn't give a poo poo until their stock started dropping, and then suddenly it's "horrific."
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Apr 13, 2017 13:45
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