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The Fool posted:We're a small team, and his primary responsibilities are Sharepoint and O365 management but we all do everything. So his job responsibilities are to manage the worst things in your enterprise and you do it for him? Even when he clearly worries about being the one doing them? I feel like you are missing out on an easy win here.
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Apr 26, 2017 01:37
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anthonypants posted:I'm deploying a virtual appliance and it turns out it's running CentOS 5, which was EOL'd at the beginning of the month. Extended support available till 2021,  
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Apr 26, 2017 03:39
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The Fool posted:Co-worker sent me this gem in a skype message today: I had this with a guy before, do something and get bombarded with passive aggressive Skype message because it was "his" ticket or client or whatever. The thing that made it worse is that we sat about 2-3 meters from each other, like yeah ok I get why you'd Skype me if your on a call, but dude, I'm sitting right here next to you, you can talk to me like a normal person you know? Oh the and kicker would be he'd send one of those messages and then a minute or so later turn to me and go "oh man I went and did this awesome thing on the weekend, was great blah blah blah" like we were best buddies.
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Apr 26, 2017 03:47
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MrMoo posted:Extended support available till 2021, gently caress yeah python 2.4!
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Apr 26, 2017 04:25
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fishmech posted:I strongly disagree, because the vast majority of computer history has been closed source. If anything we have much more usable open source software now than at any time in the past, and the same goes for hardware. Counterpoint: Apple
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Apr 26, 2017 04:36
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Coworker noticed today that we have reached our device limit on OpManager, a tool we use for network management/alerts and such. I fired off an email to our IT manager letting him know that we need either need to expand the licensing on this, or look into replacing it. We've wanted to get Junos Space for years, since it can also do config and firmware management. Which seems handy with over 300 devices to keep track of. Response from him was non-committal, and asked if we had any other things in mind, but he also mentions SolarWinds since he thinks it would be cheaper. Just a quick look on their site puts us at roughly 40k. So...not cheaper. What was really stupid was he emailed someone in another department, mentioned to them he didn't like OpManager and they should look at getting a quote from Solar Winds. The person he asked has nothing at all to do with purchasing or running this equipment. Or technically is even involved at all with it. To top it off, we found out that he has finally found a person to replace our previous manager, and it's someone that doesn't seem to have network or telephony experience. Or management experience. Actually not really sure at all what gave this person an in.
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Apr 26, 2017 05:00
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BOOTY-ADE posted:Counterpoint: Apple Apple ships an awful lot of open source software. OS X is a BSD. An Apple TV 2nd gen ran a Linux. They bought the CUPS code and hired the maintainer, he's still at Apple 10 years later and still putting out open source code. It's easy to forget that Apple is the leading Unix vendor and has been for a long time. It was easier to make Unix user friendly than to fix Windows.
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Apr 26, 2017 05:02
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MrMoo posted:Extended support available till 2021, I eventually did manage to get through to them, and they said that there was a CentOS 7 appliance in the works, but I still have no idea what their upgrade path is.
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Apr 26, 2017 07:29
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anthonypants posted:Which ticketing system? TOPdesk
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Apr 26, 2017 13:02
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Rudager posted:Oh the and kicker would be he'd send one of those messages and then a minute or so later turn to me and go "oh man I went and did this awesome thing on the weekend, was great blah blah blah" like we were best buddies. This is one of my pet peeves with people. I get this a lot from people on support and i'm 5 steps away from the support desk. Just talk to me, if its a request for me to make a change, send an email after you've asked me. "As discussed, please do x" "sure". No idea how that's hard.
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Apr 26, 2017 13:49
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Man, sometimes I just don't feel like opening my mouth, okay! I'm sorry!
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Apr 26, 2017 15:34
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BOOTY-ADE posted:Counterpoint: Apple How's that a counterpoint? Apple's computer market share has been under 9% since about 1992, currently around 7%. They've never had a majority of smartphones and currently they're around 20%. They don't even have a majority in tablets anymore - Android does just like on smartphones. And that's besides that they necessarily ship a ton of open source stuff for their products to work.
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Apr 26, 2017 15:54
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Wrath of the Bitch King posted:Imagine being a guy that wakes up upset if he didn't get his dose of Sharepoint in yesterday. This was the first thing that crossed my mind. Someone takes a Sharepoint ticket off of me, I'm gonna buy them lunch. Well if its a 45 second job I'll say thanks.
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Apr 26, 2017 16:22
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Avenging_Mikon posted:Man, sometimes I just don't feel like opening my mouth, okay! I'm sorry!
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Apr 26, 2017 16:40
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dogstile posted:This is one of my pet peeves with people. I get this a lot from people on support and i'm 5 steps away from the support desk. I'm exactly the opposite. Send me an email, send me a slack, send me a carrier pigeon, I don't care, just get it to me in writing instead of making me dump my entire mental stack to discuss something that you will literally spend longer talking to me about than it would take for me to fix it in the first place. Even when I'm remote people have this weird obsession with making it a phone/skype call instead of just typing to me. I don't want to have to take notes for this meeting, I've got other poo poo to do, and someone's going to have to write it up for QA anyways, use your keyboard
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Apr 26, 2017 16:42
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Ursine Catastrophe posted:I'm exactly the opposite. Send me an email, send me a slack, send me a carrier pigeon, I don't care, just get it to me in writing instead of making me dump my entire mental stack to discuss something that you will literally spend longer talking to me about than it would take for me to fix it in the first place. Yes this. A million times this. And when I send you a message, don't read it and then get up and come over to talk to me, dammit. I sent you a message because I'm working and focused, I don't want to stop to talk.
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Apr 26, 2017 21:53
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One of our best resigned this week. It feels like there's a few pillars holding up a huge roof and one of them just got blown to bits.
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Apr 26, 2017 22:50
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I'm supposed to start on a new product team Monday. I still don't know who my manager will be, who else is on the team, where I will be sitting, if my schedule will change, or really anything other than I'm moving and getting a raise. I wasn't even supposed to tell anyone I was moving until it was "formally announced" today, when the department head sent out a team e-mail saying "Tommy is moving from Product X to Product Y on Monday". This is in spite of the fact that my direct supervisor has been telling people all week so everyone already knew. I will never understand why managers feel that poo poo like this has to be kept hush-hush. It's happened at a lot of jobs but this one seems to particularly adore it. Everyone's going to find out eventually, everyone's going to have to deal with it whether they like it or not, why also add onto that the annoyance of it suddenly being sprung on everyone out of nowhere?
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Apr 27, 2017 01:09
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Oh man this is so great. PCI compliance website requiring Flash. Bleh.
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Apr 27, 2017 13:07
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Polio Vax Scene posted:One of our best resigned this week. One of our citrix guys resigned this week as well, leaving just me, my boss, one local guy, and one a couple states away to handle citrix for our region. On the plus side, we don't really have any citrix work coming in so I get to keep doing this win 7 to win 10 project! 
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Apr 27, 2017 14:20
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hihifellow posted:On the plus side, we don't really have any citrix work coming in so I get to keep doing this win 7 to win 10 project! So that's a Win-Win situation your are in?
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Apr 27, 2017 14:22
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Ataxerxes posted:So that's a Win-Win situation your are in? oh my god
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Apr 27, 2017 14:26
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Bob Morales posted:Oh man this is so great. If you run it with flash it just pops up a fail since you have flash, right?
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Apr 27, 2017 14:48
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hihifellow posted:oh my god
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Apr 27, 2017 15:19
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hihifellow posted:One of our citrix guys resigned this week as well, leaving just me, my boss, one local guy, and one a couple states away to handle citrix for our region. Win 7 to 10 isn't nearly as bad as XP to 7 was, so that's something.
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Apr 27, 2017 20:21
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Ataxerxes posted:So that's a Win-Win situation your are in? not even mad
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Apr 27, 2017 21:29
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Wrath of the Bitch King posted:100% yes, but that doesn't stop people from doing it and our dude here might not be in a position to argue otherwise. I was put in this position once and it's basically handing a blank checkbook over to the MSP and saying "Go hog wild."
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Apr 27, 2017 21:59
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poo poo that doesn't piss me off? I just added AWS to our G Suite account as a SAML app and it works really well and was easy.
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Apr 27, 2017 22:45
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This dude has chronically been a pain in the rear end. He'll go into hiding for months on end but then he'll return with a vengeance. He's one of those dudes who knows enough to be dangerous but not enough to be competent. He's an attorney, at that. We sent him a machine less than 2 months ago. Core i5 6500 with 16GB RAM and a 500GB SSD. It's on Win10 and I am so mad that he hits us with this bullshit.
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Apr 28, 2017 00:31
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Solution: Wiped Windows and reinstalled to remove the malware from the dozens of pornographic sites in his internet history.
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Apr 28, 2017 00:37
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22 Eargesplitten posted:Solution: Wiped Windows and reinstalled to remove the malware from the dozens of pornographic sites in his internet history. "Those pornographic sites were critical sources of information for several current and and ongoing litigation cases. I need my entire browser history back, as well as all the files downloaded from bigbuttdumpstersluts.com and gayteens4u.com! How DARE YOU delete these files without my permission!"
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Apr 28, 2017 01:47
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poo poo pissing me off today: users. loving users bypassing poo poo then I get tickets about it. New Customer service manager starts 2 months ago, wants a DID and extension that rings his whole group as well as group voicemail. Easy. Done. Ticket today: MULTIPLE CUSTOMERS COMPLAINING BECAUSE CALLS ARE ONLY GOING TO RACHAEL'S VOICEMAIL!! THIS HAS TO BE FIXED!!!! That's a copy/paste. Rachael doesn't want to answer the line, but she doesn't like it ringing, so she instantly sends the call to voicemail. Her voicemail. This would be the 3rd time I've gotten almost this exact same ticket, but hey, it's in all caps this time. I let my boss answer this one, because I don't want to get fired today.
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Apr 28, 2017 02:02
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Remove Rachel from the ring group, or remove Rachel. Why do managers feel the need to stand their ground and refuse obvious solutions? "Well the problem, caused by one of my users, should be fixed by somebody else without any compromise on this end."
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Apr 28, 2017 02:17
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Judge Schnoopy posted:Remove Rachel from the ring group, or remove Rachel. Why do managers feel the need to stand their ground and refuse obvious solutions? My boss wrote this: "CS Department training issue, system working as expected." Ticket Closed. I've been told to close any additional tickets with that exact same response going forward. Yay for manager pissing matches!
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Apr 28, 2017 05:50
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DigitalMocking posted:My boss wrote this: "CS Department training issue, system working as expected." Ticket Closed. If they're of equal influence (or even better, your boss has got the edge on seniority), these things can become legendary only spoken of in hushed whispers.
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Apr 28, 2017 05:57
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DigitalMocking posted:My boss wrote this: "CS Department training issue, system working as expected." Ticket Closed. Well, he's right. There's nothing technically wrong with the system. I'd have described the problem further before closing the ticket, but to each his own.
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Apr 28, 2017 07:28
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DigitalMocking posted:My boss wrote this: "CS Department training issue, system working as expected." Ticket Closed. there is no problem with this if your manager has explained Rachel to the other manager elsewhere.
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Apr 28, 2017 09:48
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I had a user in another location call me because he was getting telepnone calls over noon, when they're closed for lunch, and how come people were getting through? I told him the only calls getting through should be those forwarded by reception because it's urgent. After going back and forth, it became clear that the system was working as intented, only that he didn't like reception putting a normal call through at 12:58:24. Told the fucker that was not my responsibility and to take it up with his manager.
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Apr 28, 2017 12:05
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I love how some people volunteer personal emails and DID numbers of other employees and mention that they would be glad to help. Yes sure I'd love this benign problem bypassing phone screening and the ticket system so I can deal with it on the dot.
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Apr 28, 2017 12:33
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Judge Schnoopy posted:Remove Rachel from the ring group, or remove Rachel. Why do managers feel the need to stand their ground and refuse obvious solutions? At my office they would insist on keeping Rachel in the ring group and instead launch a several month long project to engineer a "solution" which would see us buying multiple licenses for software that one of the users reported "works great, used it for this at my last job" only to find out after we purchased it that is wasn't even related to the problem but management would insist on buying 10 years worth of license renewals then never deploy the software all the while Rachel is still sending all calls directly to her voicemail. In other news, my users keep spelling laptop as "lap top" and despite how minor that is it makes me furious.
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Apr 28, 2017 13:25
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