|
MonkeyBot posted:EMV stuff.. It can see why retailers pushed back. Replacing our pin pads cost just north of $30,000, not including the additional monthly fees we now have to pay. Not a small chunk of change. At least we seem to have a complete implementation. Our POS provider went with Verifone's Point platform. Seems to support all EMV features, including prompting for multiple AIDs when the card contains them, causing much confusion with customers not used to seeing it. The best part is that some card issuers seemed to have programmed thier cards to be chip & pin capable, but neglected to tell customers what that PIN was. Our terminals support chip & pin, and will prompt for it the pin if the card indicates it supports it. But seemingly 50% of the time, the customer does not know what that pin is! Other local area retailers EMV implimentations don't prompt for the PIN.
|
#
?
Jun 21, 2017 22:22
|
|
|
|
| # ? May 10, 2024 21:31 |
|
|
Welp, Nimble Giant's done. I must have sold three cases in the past hour. Had the last guy buying it in stitches when I commented that the guy ahead of him left a lingering trail of BO. Also on the chip readers again- It's great that all of these places went to effort to at least put signs in their non-functional readers... but people will still tear them out or try to jam their cards in over top 
|
|
#
?
Jun 21, 2017 23:10
|
|
|
Starman Super DX posted:Welp, Nimble Giant's done. I must have sold three cases in the past hour. When Nugget Nectar came around last time the place by me sold all 8 cases they had by 4PM (beer delivery was at noon that day). At least they saved me a sixer  e: it was limit 2 sixers per customer too which is nuts
|
|
#
?
Jun 21, 2017 23:26
|
|
|
I had a regular customer tell me that I should consider going into porn. I was 19 at the time, he was at least 40. This was at a kids toy store btw, and his <age 5 daughter was present.
|
|
#
?
Jun 21, 2017 23:33
|
|
|
I've been working at a local drug store/mini department store for too goddamn long. I'd worked nearly every position (register, stock, receiving, photo) before transferring to the pharmacy a few years back. It's a lot more laid back with more awesome customers, but the bad ones are much worse. People don't understand insurance at all. If something isn't covered or is suddenly more expensive, it's automatically our fault. No, I don't know how much is left on your deductable or donut-hole. No, I don't know why they aren't paying for a 3-month supply this year. You need to call them, they won't tell me. No, new customer, I can't always get your insurance info if you don't know your insurance company, let alone not have a card on hand. My biggest insurance peeve though has to be when I ring up their prescriptions, and THEN they tell me they have a new insurance card. So then I have to void the order (or refund their money if they already paid), back their scripts out of their old insurance, enter the new info & re-run everything. All the while, the customer is getting mad because now they have to wait as if changing insurance is like scanning a discount card into a register. Speaking of impatience, we give people a 20 minute basetime for their wait; more if we're slammed. Granted things can get done in less than a minute if it's a refill, a fast-moving drug & the insurance goes smoothly, but I digress. Every once in a while we'll have someone shout, "20 loving minutes? All you have to do is slap a label on it!", oblivious that we have to scan their paper prescription, enter the info into the system, run it through the insurance, fill the drug, have the pharmacist check it & bag it. Our pharmacist usually shouts back that if they don't want to wait, we can run it out as cash & it'll be expensive as hell. They usually wait after that. We also get people that come straight from the doctor's office next to us and upset that their drugs aren't filled yet, if we've even received their scripts yet. My favorite was a guy that asked if his script was done yet. I ask his name, look him up & tell him that we haven't received anything yet. "Yes you did! I just left from there! Check again!" I double-check our e-scripts (prescriptions sent to our system via computer), fax machine, & have the pharmacist check the answering machine. Again, I tell him that we didn't get anything yet. He throws his arms up and yells, "forget it! Transfer it to Walgreens!" I tell him we can't transfer it because we don't HAVE anything to transfer. "gently caress you! I'm taking it somewhere else!" "...Okay. Have a nice day!" Walgreen's never did call to transfer his script when it came in either.
|
|
#
?
Jun 21, 2017 23:51
|
|
|
Moai Ou posted:I've been working at a local drug store/mini department store for too goddamn long. I'd worked nearly every position (register, stock, receiving, photo) before transferring to the pharmacy a few years back. It's a lot more laid back with more awesome customers, but the bad ones are much worse. There, there. Now the healing can begin. Until a pissy housewife comes in tomorrow and tears your heart out 
|
|
#
?
Jun 22, 2017 00:39
|
|
|
Rad-daddio posted:We hired a middled-aged woman to be a waitress, and she hated me so much that I would constantly dodge whatever she felt like throwing at me that week. Sometimes it was the kid's meal toys, other times it was a flying pizza pan... why wasn't she fired for physically attacking a coworker/supervisor?
|
|
#
?
Jun 22, 2017 00:49
|
|
|
Trojan.exe posted:I had a regular customer tell me that I should consider going into porn. I was 19 at the time, he was at least 40. Ah, the universal truth of retail - every female employee gets hits on by disgusting sleazy men. Starman Super DX posted:It's great that all of these places went to effort to at least put signs in their non-functional readers... but people will still tear them out or try to jam their cards in over top I could not tell you how many times in my life I have watched someone walk up to something which is out of order, look at the sign, then lift it up/pull it off and try to use it anyway.
|
|
#
?
Jun 22, 2017 12:47
|
|
|
Sorry, just standing there in front of me not saying anything doesn't tell me which of the sea of people moving around behind you are with you and how old they are, please just say which tickets you would like to purchase No, I've never heard the joke that your boyfriend acts like a toddler so he should get in free, you're so original Yup, the increase in prices since last year was entirely a policy I spearheaded with the understanding all extra profit goes right to me.
|
|
#
?
Jun 22, 2017 12:50
|
|
|
SeXReX posted:Yup, the increase in prices since last year was entirely a policy I spearheaded with the understanding all extra profit goes right to me.  as they are plentiful. Was that ever a thing?
|
|
#
?
Jun 22, 2017 14:31
|
|
|
EnvyJ posted:gently caress you we work retail because we're unmotivated with substance abuse problems Is "motivated but brokebrains/incompetent with substance abuse problems" also an option?
|
|
#
?
Jun 22, 2017 15:31
|
|
|
Yawgmoth posted:The number of old people who think that every cashier is working on commission and thus are profiting directly from higher prices is as i just think people like to complain about prices, but are carefully denied access to to the people that actually get to set the prices. i am sure they would complain to the corporate managers if they could, but they can't so the cashier gets an earful
|
|
#
?
Jun 22, 2017 15:50
|
|
|
Yawgmoth posted:The number of old people who think that every cashier is working on commission and thus are profiting directly from higher prices is as Yes, but back then the clerk was the store owner and the concept of cars wasnt invented yet.
|
|
#
?
Jun 22, 2017 15:51
|
|
|
I can confirm that in Washington, the state liquor board would regularly sting our store and give large fines for not checking ID. Can we mention cool and good customer experiences? -When hauling shopping carts a customer reported they had a dead battery and requested to use the store phone to call a tow truck. I retrieved my car and jumper cables and got them on their way but had to turn down their $10 tip offer (can't accept gratiuties), so they promised to write a letter to the store manager instead about how I helped them out. Skip to a week later, and my manager takes me aside to confirm they had actually sent the letter and management was thrilled to be getting positive feedback. Nice folks. -When I was helping load a huge order into a truck for the Deadliest Catch guys they told us stories about how much they could resell fruit for in remote parts of Alaska.
|
|
#
?
Jun 22, 2017 20:53
|
|
|
One time an old guy came up and asked if I drank, I said not on the job and he told me I should cause it makes work more fun. I charged him the senior rate without asking to see ID and he slipped the difference in the breast pocket on my uniform. Im not sure if that's a good or bad customer story.
|
|
#
?
Jun 22, 2017 21:00
|
|
|
Hyrax Attack! posted:I can confirm that in Washington, the state liquor board would regularly sting our store and give large fines for not checking ID. you probably should have been fired for helping that stranded motorist what if you jumped his car wrong and damaged his battery and he sued the store
|
|
#
?
Jun 22, 2017 21:02
|
|
|
Ein cooler Typ posted:you probably should have been fired for helping that stranded motorist You aren't wrong, and modern day me wouldn't touch a customer's car in that situation. But ten years ago, younger and dumber me had the situation turn out ok so that was neat.
|
|
#
?
Jun 22, 2017 21:12
|
|
|
That Robot posted:working retail helped inform my opinions about class, labor, management and capitalism  Thank you retail for purging my soul of the last vestiges of liberalism
|
|
#
?
Jun 22, 2017 21:12
|
|
|
Hyrax Attack! posted:I can confirm that in Washington, the state liquor board would regularly sting our store and give large fines for not checking ID. I was working one Christmas Eve and it was going generally bad, of course, but then toward the end of the night I was ringing someone out and completely out of nowhere at the end of the transaction they shoved a twenty in my hand and said "Thanks for working late!" I didn't even have time to deny it for either the sake of not taking gratuities or just to be polite, all I could squeeze out was "Thank you Sir... have a nice holiday..." Another time in my first year or two I was off-handedly complaining about my money woes and having to spend this and that and needing to rent a tux and the guy just gave me a ten. I tried to give it back to him but he just wouldn't have it  Darn those
|
|
#
?
Jun 22, 2017 21:19
|
|
|
At my girlfriend's immigrant owned coffee shop they used to have a guy who would come in and post leaflets with nationalist/racist/homophobic stuff on them. He didn't stop when they asked nicely and apparently even kept putting them there for a while after the owner banned him from the store.
|
|
#
?
Jun 22, 2017 22:30
|
|
|
Since we're talking about nice customers... I was in Geek Squad for a while, and actually worked with a competent group of people for an eight month span (we all then graduated college and moved on to better jobs around the same time). We would fix stupid simple poo poo over the counter for people for free, and people would CONSTANTLY buy us pizza or go nextdoor to starbucks and get us coffee as a thank you. It owned.
|
|
#
?
Jun 23, 2017 02:39
|
|
|
Hyrax Attack! posted:I can confirm that in Washington, the state liquor board would regularly sting our store and give large fines for not checking ID. I live in Seattle, very close to the Pike Place farmers' market. It's a huge tourist attraction to the giant cruise boats filled with fat midwesterners stunned by the concept of "fresh fish". The central attraction at the market is this fishmonger who has a permanent setup right in the prime location of the main hub of the market. The workers there throw the fish back and forth, and do certain chants / calls-and-answers / shouts. Basically they put on a constant show. They have, at any given time on a Saturday when the cruise boats are in town, a ring of about two hundred or so tourists all around. As a local, I love these guys. Tourists don't buy a lot of fresh fish, and when they do, the guys have to pack it and box it to survive a 24-hour trip home. So when someone actually buys something (after fighting through the mob), and doesn't need a huge amount of packaging, they're happy to deep discount. In spite of being a "tourist trap" the prices are great, probably because of the above. Sometimes I wonder how they stay in business. I hope the guys there actually enjoy their jobs, because they have to be performing all the time. But they seem to love it!
|
|
#
?
Jun 24, 2017 20:12
|
|
|
SeXReX posted:One time an old guy came up and asked if I drank, I said not on the job and he told me I should cause it makes work more fun. I charged him the senior rate without asking to see ID and he slipped the difference in the breast pocket on my uniform. Depends. If you are a dude it's a good story, if you are a female you were sexually assaulted
|
|
#
?
Jun 24, 2017 20:27
|
|
|
Last week I had to run home from work to address one of life's little homeowner surprises (leaking roof). I didn't have time to pack a lunch and it just so happened it was almost 11 so I figured I'd swing through McDonald's drive thru and grab a couple burgers. I pulled up to the left side drive up speaker and a minivan pulled to the right side at the same time. The order taker told me it'd just be a minute and started with the van. It was a nice day so I had my car all opened up and could hear the driver of the van bitching because she allegedly bought four sandwiches there a few days prior and not a single one was made correctly. She was waving her receipt around but admitted she hadn't called the restaurant to complain at the time when the order taker asked. Eventually she was told to pull up to the pay window. I placed my order and pulled around expecting to pay but the van was still sitting at the window with the driver loudly complaining about the alleged mistakes. This went on for a few minutes and they finally told her to pull up to one of the waiting spots. I got to the window and the cashier apologized profusely for the wait. I wasn't in a huge hurry so I told her it was no big deal and that one would think that sort of transaction would be better handled by going inside and talking to the manager or whatever. She rolled her eyes and told me this woman pulls this stunt on at least a weekly basis. She added that the manager was the one who made their previous order since she's aware of it all and everything was made correctly.
|
|
#
?
Jun 26, 2017 21:46
|
|
|
what race was the female in the minivan
|
|
#
?
Jun 26, 2017 21:57
|
|
|
Ein cooler Typ posted:what race was the female in the minivan Inuit.
|
|
#
?
Jun 26, 2017 21:59
|
|
|
Ein cooler Typ posted:what race was the female in the minivan She was African-American.
|
|
#
?
Jun 26, 2017 22:00
|
|
|
Ein cooler Typ posted:what race was the female in the minivan One would assume human.
|
|
#
?
Jun 26, 2017 22:02
|
|
|
Mr.Pibbleton posted:Inuit. of course she was -_- I always see Inuit women with their welfare children complaining at fast food to get free food (USER WAS PUT ON PROBATION FOR THIS POST)
|
|
#
?
Jun 26, 2017 22:02
|
|
|
When I worked at McDonalds in high school there was this big fat lady that came through the drive thru in the middle of busy lunch rush on a saturday and ordered 4 salads with grilled chicken. Nobody orders the grilled chicken because it's gross, so we never have more than 1 or 2 made. So we told her it would be 9 minutes while it cooks, and she would need to pull through to the parking lot in a waiting space and we'd bring it out in 9 minutes. She said no way, that every time she does that the people forget about her and she has to wait longer! Part of working a lousy food service job is having spineless managers and they wouldn't make her move or just refund her and send her packing, so there she sat with a line of 8 cars trapped in the drive thru behind her. I remember the car directly behind her had ordered just a large diet coke, nothing else. Just wanted to quickly breeze through a drive thru and get a soda, thanks a lot lady . I remember the guy was cool about it when we explained what was going on, but man, that's got to be disappointing.
|
|
#
?
Jun 26, 2017 22:33
|
|
|
Ein cooler Typ posted:of course she was -_- You can't cum if you don't get the racial stereotype in your mental image of the situation validated, can you?
|
|
#
?
Jun 26, 2017 22:38
|
|
|
lovely customers just have a complete disregard of those around them. Who cares if they're wasting the time of the person behind them? Their time isn't as valuable. This is especially annoying in things like drive-thrus or express lanes- like the idea is for it to be convenient so why punish everyone else because you're a salty gently caress? No you can't come through the express lane with more than ten items. Because then it wouldn't be the express lane.
|
|
#
?
Jun 26, 2017 22:44
|
|
|
when I worked at Hardee's a female ordered a sandwich with tomatoes but I didn't put tomatoes on it because there were none at the sandwich-making station then she brought it back and complained there were no tomatoes so I had to make another sandwich and I had to go back in the cooler and get tomatoes to make it not really a bad customer story, more like a bad employee story
|
|
#
?
Jun 26, 2017 22:49
|
|
|
Oh I forgot I make a dad joke every time at the express checkout lane. "The sign says 'about 15 items', but I only have 11 items. Is that ok?"
|
|
#
?
Jun 26, 2017 22:51
|
|
|
Ordering prepared food is a time where I can be a little bit of a picky customer. Like if someone makes a mistake and they're like "oh sorry let me make you another" no big deal, but sometimes they'll give you this attitude like "you could just eat it" and I just feel like if I'm spending money on 'out-food' and it doesn't come out right then the whole thing is blown. Once at Wawa I ordered a turkey bacon Swiss panini with a tomato spread and they accidentally put on chipotle spread instead, which is kind of a big difference. they basically gave me the latter response so instead of looking like the bigger rear end in a top hat I just sucked it up and took it. Ironically it turned out to be pretty great and now I order it that way purposefully pretty frequently. E: please have no fear current and past food service workers- I never order off menu Starman Super DX fucked around with this message at 23:05 on Jun 26, 2017 |
|
#
?
Jun 26, 2017 23:03
|
|
|
Wawa sounds like some mystical Oz-like place whenever I hear of anyone talk about them. I like QT a lot, but I've heard the Wawa legends...
|
|
#
?
Jun 26, 2017 23:09
|
|
|
Detective No. 27 posted:Wawa sounds like some mystical Oz-like place whenever I hear of anyone talk about them. I like QT a lot, but I've heard the Wawa legends... Wawa is a magical place where you can get delicious mac & cheese, a freshly-made sammich with all the fixins and a hot sweet cream cheese-filled pretzel at 3AM It is wondrous 
|
|
#
?
Jun 26, 2017 23:15
|
|
|
Detective No. 27 posted:Wawa sounds like some mystical Oz-like place whenever I hear of anyone talk about them. I like QT a lot, but I've heard the Wawa legends... Wawa is pretty great but I think their quality has gone down over the years. It was strange, the bread actually got worse when they started advertising "fresh baked bread" and I think their beef cheese steaks are a little gristly these days. There's also Sheetz on the other side of the state which is like an alternate reality Wawa- everything looks the same but is slightly different, and instead of selling hoagies and cheesesteaks, they have burgers and fries. E:^^^^ yeah exactly. Despite the little stuff Wawa is a place where you can get consistently decent quality food AND gas at literally any time of the day or night. They really are beacons of hope when you're driving around in the dark stranded in the middle of nowhere. Starman Super DX fucked around with this message at 23:20 on Jun 26, 2017 |
|
#
?
Jun 26, 2017 23:15
|
|
|
Ein cooler Typ posted:when I worked at Hardee's a female ordered a sandwich with tomatoes but I didn't put tomatoes on it because there were none at the sandwich-making station MY FEMALES
|
|
#
?
Jun 26, 2017 23:21
|
|
|
|
| # ? May 10, 2024 21:31 |
|
|
Thursday Next posted:I live in Seattle, very close to the Pike Place farmers' market. It's a huge tourist attraction to the giant cruise boats filled with fat midwesterners stunned by the concept of "fresh fish". The central attraction at the market is this fishmonger who has a permanent setup right in the prime location of the main hub of the market. The workers there throw the fish back and forth, and do certain chants / calls-and-answers / shouts. Basically they put on a constant show. They have, at any given time on a Saturday when the cruise boats are in town, a ring of about two hundred or so tourists all around. They stay in business by charging $75/lb for Copper River Salmon to tourists. Their prices are at least a couple of dollars more per pound than from fishmongers away from The Market. Their fish is extremely high quality so the tourists aren't getting completely hosed, but I don't know what you're talking about when it comes to deep discounts. Do you need a secret password?
|
|
#
?
Jun 26, 2017 23:43
|
|
