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LethalGeek posted:Im just going to quote the tech I had to send out to deal with a printer leaking toner: You guys keep wishing for more details in the tickets so
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Jun 29, 2017 19:20
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Thanks Ants posted:Also provide updates during the dump. You need to let everyone know when you're back too, so send an email for that and attach a high-res picture of your work. I mean, you don't want them to think you were lying...
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Jun 29, 2017 22:45
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Just swallow GPS trackers so you can prove you were at the toilet when you poo poo one out.
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Jun 29, 2017 23:02
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BCC: all Attachment: My poo poo <uncompressed>
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Jun 30, 2017 00:18
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Zamboni Apocalypse posted:BCC: all From: Dookiebot_noreply I love the idea of everyone getting BCC emails, and not even being able to email back angrily to be removed from the list.
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Jun 30, 2017 00:30
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Enola Gay-For-Pay posted:Make sure you send it company-wide so anyone who might be trying to call you knows where you are. Tie it to a flashing red light and a siren so everyone knows they should evacuate the immediate area around the bathroom
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Jun 30, 2017 00:30
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Dr. Arbitrary posted:From: Dookiebot_noreply Send it to the list but restrict who can send to the list so that no one can reply directly.
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Jun 30, 2017 01:45
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A call came in to my collegue who supports a couple of smaller businesses on the side. We made an unlawful termination of an employee because of their sexual preference, then realized they're the only one who can manage the company Facebook page. They refuse to answer the phone. Help!
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Jun 30, 2017 09:58
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Collateral Damage posted:A call came in to my collegue who supports a couple of smaller businesses on the side. I think the best option there is probably to just laugh into the phone.
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Jun 30, 2017 10:17
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Collateral Damage posted:A call came in to my collegue who supports a couple of smaller businesses on the side. Be honest, was that the exact phrasing that they used when talking to your colleague?
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Jun 30, 2017 10:36
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Collateral Damage posted:A call came in to my collegue who supports a couple of smaller businesses on the side. And what were they expecting you to do? hack the facebook page? 
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Jun 30, 2017 10:59
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spog posted:Be honest, was that the exact phrasing that they used when talking to your colleague? Merijn posted:And what were they expecting you to do? hack the facebook page?
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Jun 30, 2017 11:24
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Collateral Damage posted:Nah I was paraphrasing from what he told me. They seemed unaware that firing someone based on sexual orientation is completely illegal. "Hello, is that Ian Facebook? Can you fix it? THANKS!"
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Jun 30, 2017 11:31
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Collateral Damage posted:Nah I was paraphrasing from what he told me. They seemed unaware that firing someone based on sexual orientation is completely illegal. How many homophobic epithets did you have a paraphrase out? Fil5000 posted:"Hello, is that Ian Facebook? Can you fix it? THANKS!" Tom Myspace would have helped.
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Jun 30, 2017 11:37
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spog posted:How many homophobic epithets did you have a paraphrase out?
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Jun 30, 2017 11:59
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Collateral Damage posted:They seemed unaware that firing someone based on sexual orientation is completely illegal. Where is this illegal, out of curiosity?
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Jun 30, 2017 12:49
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RFC2324 posted:Where is this illegal, out of curiosity?  Maroon == Sexual orientation and gender identity: all employment Purple == Sexual orientation: all employment, gender identity only in state employment Blue == Sexual orientation: all employment pink == Sexual orientation and gender identity: state employment only bright blue == Sexual orientation: state employment only Grey == No state-level protection for LGBT employees Looks like quite a few states.
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Jun 30, 2017 12:56
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ratbert90 posted:
Well, that's disheartening. I legit thought that it fell under Federal EEOC laws.
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Jun 30, 2017 13:16
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RFC2324 posted:Where is this illegal, out of curiosity? 
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Jun 30, 2017 13:28
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ratbert90 posted:
Thanks. Looks like only one of all the states i have lived in, so my confusion doesn't make me feel quite as lovely. drat socialist utopias
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Jun 30, 2017 15:38
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An email calling me out for not documenting password resets sufficiently enough came in. With my manager and another manager and a third user included on it, I guess just so they could think worse of me. Apparently it isn't "the best representation of our team" in an internal use only ticketing system that's going away in a few months anyway. gently caress this place and gently caress these people.
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Jun 30, 2017 16:53
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It's a password reset - ideally there should be a template or something setup to fly through those kinds of calls unless you're escalating it or documenting why you didn't reset their password (security checks, etc). Documentation basically ends at: "user needs password reset on $system$ // verified user and reset password".
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Jun 30, 2017 20:56
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A ticket comment went out.. In which I described a printer as "old as gently caress" Owner of the ticket? Board Chairman
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Jun 30, 2017 21:50
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The Fool posted:A ticket comment went out.. Is board chairman also old as gently caress?
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Jun 30, 2017 21:55
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MF_James posted:Is board chairman also old as gently caress? She's in her 50's I think. She keeps an office here and I went over there and apologized, then we laughed about it.
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Jun 30, 2017 22:01
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The Fool posted:A ticket comment went out.. Asset: Old as gently caress printer Issue: Down as gently caress - needs replacement Resolution: Department is broke as gently caress - try turning it off and on again Priority: Fuuuuuuuck
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Jun 30, 2017 22:48
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It's strange how reluctant people are sometimes to replace things. I have had to show people via Excel that it's cheaper to launch a temperamental printer into the dumpster and buy a new one than to call for service on it. I guess there's a feeling that IT are meant to fix things and buying a new one is seen as somehow giving up or cheating, but it doesn't make business sense at all to think like that.
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Jun 30, 2017 23:01
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LethalGeek posted:Im just going to quote the tech I had to send out to deal with a printer leaking toner:  thats only 8 beers tho
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Jun 30, 2017 23:30
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Motherfucking call at 4:59 on the Friday of a holiday weekend: "Our printer hasn't been working for a few days." gently caress you, that's what. SLA set for Wednesday morning at 9 AM.
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Jul 1, 2017 00:31
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The Fool posted:A ticket comment went out.. Reminds me of a time a temp who escalated a ticket, but instead of putting this in the private comment, put it in the ticket body: "customer huge bitch, must be on the rag" Needless to say they didn't make it to the end of their 60 day contract.
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Jul 1, 2017 00:53
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Zil posted:Reminds me of a time a temp who escalated a ticket, but instead of putting this in the private comment, put it in the ticket body: "customer huge bitch, must be on the rag" I worked at a call center where our ticket notes could be requested by customers. You learned quick never to write anything unprofessional down.
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Jul 1, 2017 01:10
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The best ticket comment I ever read was on the day after Falco died. I was working frontline phone support at an ISP and we had this gross, crusty old Italian man who would call every week or so to complain his internet didn't work and he couldn't get his "Jap porn", which he was more than happy to talk about. Of course, his username was falco@90'sCanadianISP.com . The tech who took his call that day veered from the standard "Falco called again about his Jap porn so we walked him through power cycling" into a multi-paragraph tale interweaving a beautiful Falco obituary with the user's disgusting pornography habits.
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Jul 1, 2017 01:20
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KoRMaK posted:
RE: A ticket came in: thats only 8 beers tho
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Jul 1, 2017 02:05
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LethalGeek posted:Im just going to quote the tech I had to send out to deal with a printer leaking toner: Congratulations, it's
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Jul 1, 2017 02:43
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I have occasionally closed tickets with "Issue resolved by magical elves" and the like. I'm pretty sure nobody ever reads anything I put in the ticket notes.
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Jul 1, 2017 04:20
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Lots of tickets came in...... Our helpdesk had been getting slammed all day. Apparently there is a problem with our hosted Exchange flapping - customers Outlook keeps disconnecting every few minutes for a few minutes, email deliveries are being delayed and inconsistent, etc. Helpdesk tried to engage the admins for that after about an hour. Two hours after they reached out, a director emailed back saying they should contact the oncall, who was cced on the original email, and has two voicemails about it. His OOO says he is out until the 5th The on call internal systems guy (also called and on the email) replies after that saying he is 'out' right now and will take a look in an hour or so. The director then says that in the meantime, the NOC should 'investigate'. We have no alerts or alarms for any internal equipment or circuits. The team that runs it is super possessive and secretive about everything they own, so while all our servers and circuits are documented, nothing on any of them indicate if they are part of that system or not. We have over 80 circuits and thousands of servers. How the gently caress am I supposed to investigate this? I emailed back delicately saying all that about 5 hours ago. Calls are holding for up to 20 minutes, and apparently they are not allowed to put up a message saying we know there is a problem. What is the point of setting up an on-call rotation if people are going to be totally absent or unable to help for hours after a reported problem?
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Jul 1, 2017 21:18
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I plan all my meditation vacations as well as the ones where I'm in remote areas, usually without cell or internet service, for my on-call weeks as well. It's just how you do on-call. Edit: pub nights too
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Jul 2, 2017 02:14
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Hey renegret, can we close this ticket? We replicated the issue but we can't fix it for another few days and I don't want it sitting in my queue. Hey, I have a better idea. No.
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Jul 2, 2017 12:17
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MANime in the sheets posted:Lots of tickets came in...... On call is useless if the people assigned don't answer and management doesn't hold them accountable. Funny enough I'm on call for my job right now and got a call about a client's Exchange SSL cert being expired as of yesterday. They can still get mail through Outlook & OWA but not on their phones. Called client back to get more info, she says they put in a request over a month ago to get the cert renewed. Come to find out, the account manager who was supposed to do the leg work waited until about 10 days ago to put in the order for a new cert, then went on vacation and is out until the 10th. Client approved the order this past week but it's still sitting in "quoted" status, no ticket for update, no follow up, and we can't do anything until the new cert is purchased/installed. Not the first time our account management team has screwed up like this but hey, I'm done in a week and a half, so gently caress 'em, not my problem.
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Jul 2, 2017 19:13
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BOOTY-ADE posted:On call is useless if the people assigned don't answer and management doesn't hold them accountable. Isn't that AM's job? To make life more interesting for everyone else?
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Jul 2, 2017 19:44
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