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PremiumSupport posted:A ticket came in: Oh, I've seen something like that. I think there's something goofy in the document margins or something somewhere that ends up making it a one gigabyte file and the printer says no.
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Jul 20, 2017 22:41
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PremiumSupport posted:A ticket came in:
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Jul 20, 2017 23:15
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Thanatosian posted:This is an incredibly frequent occurrence. The other one that's great is the PDF document that corrupts the print queue every time you try to print it, but if you print it to PDF then try to print it, it prints fine. Acrobat has a "print as image" option that is a decent work around for that problem
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Jul 21, 2017 00:50
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My favorite print error is when the PDF page size is corrupted/incorrectly set in the document so that if you leave the default "choose paper source by document page size" ticked in Acrobat it just gives up and 'successfully' prints each page of the document as a postage stamp on whatever is in the printer's default tray.
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Jul 21, 2017 03:30
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cursed images
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Jul 21, 2017 04:57
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Migishu posted:cursed images Stay safe printer ghost.
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Jul 21, 2017 04:59
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PremiumSupport posted:A ticket came in: HP Printer? I've seen this happen A LOT with HP printer drivers and Word/Excel/PDF. The fix has always been to specify a paper type in the printer's properties. Most of HP's drivers default to "unspecified" as the paper type. Setting it to something else generally fixes the no print issue, at least for me.
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Jul 21, 2017 14:08
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stevewm posted:HP Printer? Original printer was indeed an older HP 2035, but it also failed to print to either of our big Lanier MFPs, so I discounted driver issues as the cause. I'm guessing it was a margin error or some other funky setting like Dr. Arbitrary suggested, causing windows to barf on the file when trying to print.
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Jul 21, 2017 14:22
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guppy posted:Today a user called in a ticket because they were having problems with email not being delivered. A member of Desktop Support emailed them for more information. The user did not respond to the email, so Desktop Support closed the ticket. I always feel like situations like this deserve a laugh track from a funny sitcom segment or something.
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Jul 21, 2017 14:27
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Migishu posted:cursed images Need to add "for now" in scrawled
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Jul 21, 2017 15:04
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Dick Trauma posted:The consultant brings in his own Mac laptop. He called to ask how to make Dashboard permanently visible because he now has an external screen and he says he's getting annoyed by how the Dashboard constantly disappears. "Go ask them how they did it then. Have a good weekend!"
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Jul 21, 2017 17:14
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Dick Trauma posted:The consultant brings in his own Mac laptop. He called to ask how to make Dashboard permanently visible because he now has an external screen and he says he's getting annoyed by how the Dashboard constantly disappears. optional response : "You're a consultant. We're paying you for your time. If you need help from us for your own equipment, you can pay us for our time. Otherwise, you should contact your own support staff"
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Jul 21, 2017 17:40
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Yesterday, at 3:30, the director comes in my office to inform me that he has scheduled to host a video conference with several different high ranking alumni and schools for today at 1:00. We do not have video conferencing equipment or services. This is a completely new thing that I was given less than half a day to research, set up, and test. But your ol' pal larchesdanrew came through with flying colors. I called upon all of my television station training to rig up a passable video conferencing system in our conference room using Zoom and had it ready to go just in time for the meeting. Then an email came in. Director Dipshit posted:
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Jul 21, 2017 17:54
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Larches, if you had learned anything from your time at the TV station, it would have been that rigging a thing in that amount of time is impossible, as it would distract from your time spent smoking and idly adding to your hoard of SIMM sticks and CRT monitors in your basement lair.
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Jul 21, 2017 18:07
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guppy posted:Today a user called in a ticket because they were having problems with email not being delivered. A member of Desktop Support emailed them for more information. The user did not respond to the email, so Desktop Support closed the ticket. We have guys in my department that pull poo poo like this. Contact instructions clearly and explicitly say to call the customer contacts in the event of an outage, and provide office, cell, and home numbers. Guys just send an email. Customer has local exchange. Management never takes corrective measures beyond a generic email to everyone reminding us to follow the instructions.
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Jul 21, 2017 18:24
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Nerdrock posted:optional response : I like this answer but cannot use it.
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Jul 21, 2017 19:30
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Hey Zil - thought you might appreciate this:
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Jul 21, 2017 21:47
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The Nards Pan posted:Hey Zil - thought you might appreciate this: 
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Jul 21, 2017 21:55
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This got a chuckle out of me:quote:Cardiac Coordinator - Business Development/xxx-xxx-xxxx// user requesting an update on her cumputer
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Jul 21, 2017 23:26
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Methylethylaldehyde posted:Fixed it for you. Sending that to my manager now. Also it is just random accounts that fail now. Fun thing our Rackspace rep told us they have a list of accounts they are going to fix manually. So we asked which of our users are on said list so we can let them know in advance and are now being told there was never any list.  They can't find their own rear end in a top hat over there anymore apparently. Zil fucked around with this message at 23:32 on Jul 21, 2017 |
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Jul 21, 2017 23:27
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guppy posted:Today a user called in a ticket because they were having problems with email not being delivered. A member of Desktop Support emailed them for more information. The user did not respond to the email, so Desktop Support closed the ticket. I think I know that guy! (Seriously, though, are his initials JL?)
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Jul 22, 2017 00:25
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Larches, do not agree to ridiculous requests like that last minute video conference set up, as that last minute poo poo will just keep getting more and more abusive.
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Jul 22, 2017 11:54
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here we go again
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Jul 22, 2017 12:00
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So when the revolution comes, who will be first against the wall? Those who make printers, or those who make printer drivers?
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Jul 22, 2017 12:07
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sfwarlock posted:I think I know that guy! (Seriously, though, are his initials JL?) They are not.
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Jul 22, 2017 12:38
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Malachite_Dragon posted:So when the revolution comes, who will be first against the wall? Those who make printers, or those who make printer drivers? The drivers. Printers are uniformly bad but drivers... jeeeeeesus...
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Jul 22, 2017 13:41
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Dick Trauma posted:The drivers. Printers are uniformly bad but drivers... jeeeeeesus... A good friend of mine ended up at HP running the testing team for printer hardware. After he recovered from the rear end-kicking I gave him because, you know, printers, he likes to tell me stories about the drivers teams and how utterly pants-on-head retarded they really are. Regression testing complete and driver about to ship? A perfect time to bolt on a feature that was specified in the doc but "forgotten about" until shipping. Apparently this happens all the time because driver teams don't have time or inclination to code stuff properly. They leave a challenging or time-intensive feature out and then slap something on at the last minute, neatly bypassing the testing process while fulfilling the letter of the spec doc.
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Jul 22, 2017 14:36
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Dick Trauma posted:The drivers. Printers are uniformly bad but drivers... jeeeeeesus... One of my college classmates/acquaintances interned on the Zebra driver dev team. It explained a hell of a lot when I actually had to deal with Zebra printers at job i left a few months ago. Specifically, why you use the Seagull Scientific ones instead.
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Jul 22, 2017 14:40
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Agrikk posted:A good friend of mine ended up at HP running the testing team for printer hardware. After he recovered from the rear end-kicking I gave him because, you know, printers, he likes to tell me stories about the drivers teams and how utterly pants-on-head retarded they really are. If we all chipped in, could you buy him a gun?
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Jul 22, 2017 15:00
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A spanning tree loop came in. It took out a small call center. All the network engineers associated with building said call center have quit. I am watching emails come in with photos of the switches in the racks there, as we try to talk semi-technical people through identifying the right devices to reboot. There is a senior vice president on the call. Just thought I would share some of the insanity.
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Jul 22, 2017 16:13
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Switches are one of those things that you can take out the box, plug it in, and have it "just work", so unfortunately you see problems with the way things like (R/M)STP are set up all the time - like a little 8 port switch under a desk that happens to be managed and assumes the role of root bridge every time it's powered up.
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Jul 22, 2017 17:15
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Thanks Ants posted:Switches are one of those things that you can take out the box, plug it in, and have it "just work", so unfortunately you see problems with the way things like (R/M)STP are set up all the time - like a little 8 port switch under a desk that happens to be managed and assumes the role of root bridge every time it's powered up. True. And it makes it even worse when the aforementioned network engineers left the switching setup only partially documented. Reboots are in progress now.
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Jul 22, 2017 17:22
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PurpleButterfly posted:try to talk semi-technical people through identifying the right devices to reboot. This is one of the things that drives me nuts. I get it, not everyone is technically inclined, but in places with a somewhat complicated setup or xX~CRITICAL INFRASTRUCTURE~Xx you'd think they would have at least one person that can tell you the difference between a router, firewall, and switch. We had to dispatch to an office 90 minutes away a couple weeks ago because the 'technical' contact was on PTO, and "No one in the office is technical enough' to identify and power on the only server in the office. Literally all we needed was someone to push the power button. I hope like hell they got billed for that.
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Jul 22, 2017 17:47
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MF_James posted:I have not done QoS over an IPsec tunnel in a fortigate, but I know for QoS to work on standard ports you need to put inbound/outbound bandwidth (so if it's you WAN you put in your WAN down/up rates) so that QoS knows when to start dropping packets, this can only be done via CLi. Here is the KB article for that: http://kb.fortinet.com/kb/documentLink.do?externalID=FD36248 Late reply to this but I think you're probably right - I can't get a hit on protocol 50 traffic as it's not traversing the firewall, it's being terminated there. I did open a support case but the first reply was "here's a document" that makes no mention of VPN tunnels so I have pushed back for a clearer answer. I've decided that since this is PBX running inside an Azure Virtual Network connected via VPN that I am just going to allow traffic from our site through on the public IP so that I can do VPN tunnel maintenance without disrupting voice service, and it also makes it really easy to drop off a couple of phones at any future remote sites by just adding their public IPs to the ACLs on the VM and ensuring the provisioning URL is set correctly.
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Jul 22, 2017 18:01
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devmd01 posted:One of my college classmates/acquaintances interned on the Zebra driver dev team. We migrated from Labelview to BarTender because of how great their Zebra drivers are.
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Jul 22, 2017 18:02
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sfwarlock posted:I think I know that guy! (Seriously, though, are his initials JL?) oh man, a blast from the past
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Jul 22, 2017 19:02
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Malachite_Dragon posted:So when the revolution comes, who will be first against the wall? Those who make printers, or those who make printer drivers?
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Jul 22, 2017 21:51
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Zil posted:Neither, that is reserved for whomever keeps deciding that faxing is acceptable in the year of our lord 2017. Yeah, pretty sure the general population will support putting bankers against the wall first.
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Jul 22, 2017 23:10
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All of us that do automation or programming will be up against the wall for still having jobs when the rest have been automated away.
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Jul 23, 2017 01:58
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22 Eargesplitten posted:All of us that do automation or programming will be up against the wall for still having jobs when the rest have been automated away. I've written scripts that would automate about 25% of a coworkers workload but I'll never get to deploy them.
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Jul 23, 2017 02:09
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