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Last night I wasn't able to take a lunch because my supervisor stuck me on a call right after I finished one and was about to take it. I figured I would have enough time to take it in the last half hour of my shift and still catch my train home but nope, I finished with the call about 10 minutes before I clock out so i rushed to a restaurant, ordered my food and got it fast cuz they know me, and rushed to clock out in time for a quick smoke and then hopping on the train.
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Jul 27, 2017 17:30
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I've had many friends too nice to say no get put in awkward positions when customers come in a minute before closing, want to be rung out at a register that isn't self check out (when all of the tills have been put away) and demand to pay with a check. The choice is to either tell them to ring out before that, as is their prerogative because the store is in the process of closing and risk creating some sort of scene that eclipses that right in the eyes of management, or just suck it up and hear nothing about it the next day because nobody really cares how much of the closer's time that this person wasted. Part of the problem, I think, is that most customers don't get that closing shifts end right as the store hours end- meaning that employees usually have to spend time doing close down processes before then. Lottery has to be shut down, the tills have to be put in the safe which needs to be counted too, and so on. Really, this problem could be solved if management would just schedule people for fifteen minutes later, but chances are that will never happen because again, skeleton shifts, and they'd rather do that and force the uncomfortable closer to make a judgement call so people will continue to be aghast that they can't do Western Union at 11:30 at night. E: honestly, customers can be horrible and entitled jackasses, but there are a lot of times where it's just the management making a situation possible that either causes or allows people to act that way. You could rename this thread "Horrible Customers (and the Incompetent Management that create them)" Starman Super DX fucked around with this message at 17:47 on Jul 27, 2017 |
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Jul 27, 2017 17:43
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My mom's boyfriend used to work at Frys and he said that on closing shifts, if there was even one department that wasn't finished they woukd keep every employee locked in the store until the last spot was done.
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Jul 27, 2017 17:47
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At Gap it's not even at Skeleton level anymore, it's more like Cremation, just dust level amount of employees. Nothing gets done and they created new shifts (7:30 to midnight) just for cleaning. For instance, we are having a 70% off sale for women's exercise clothes. The shelves are near empty even though we have back stock. Twice I filled up the sweatpants at 7:30 because the shelves were bare and could have done it two more times if I wanted to but I just want to fold clothes and get out.
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Jul 27, 2017 17:50
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Munchables posted:My mom's boyfriend used to work at Frys and he said that on closing shifts, if there was even one department that wasn't finished they woukd keep every employee locked in the store until the last spot was done. drat that's some Lord of the Flies poo poo, I wonder how many times someone caught a whupping because they slacked off and made the rest of the store stay half an hour extra.
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Jul 27, 2017 17:56
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Munchables posted:My mom's boyfriend used to work at Frys and he said that on closing shifts, if there was even one department that wasn't finished they woukd keep every employee locked in the store until the last spot was done. One of the department directors at a RONA (hardware store chain in Canada) I used to work at around in my teenage years did that always when he closed until the store owner found out and chewed him up. He'd even prevent the night staff from starting to work until the facing/shelving was done even if they were going to fill-up the low-stock shelves anyway overnight. It's the same guy who allowed a douchebag to leave with merchandise that another client had paid for and reserved for delivery: This nice couple comes in, sees flooring they like and need a large quantity for their basement (2 pallets worth of boxes, which was basically almost all we had left in that colour. I wrap the boxes together with industrial clear film and accompany them to the counter to get their delivery stickers to apply on the pallets. When I come back with the stickers, a moron undid the wrap and is loading boxes on his cart. I explain to him it's already been paid for and he keeps going as I try to re-wrap the boxes and prevent him from continuing. He pushes me aside and yells at me saying he needs them to finish his floor and I answer he can't, that's all we have and it's paid for. I call that director and he shows up, after a few minutes of me explaining the situation and the rear end hole yelling and complaining, he lets him buy already bought merchandise. No units of the product were in nearby stores and we couldn't have the delivery issued from anywhere else so we had to refund the very unhappy client since he didn't want a discount on something else. EPIC fat guy vids fucked around with this message at 18:18 on Jul 27, 2017 |
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Jul 27, 2017 18:08
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Closing shifts at Best Buy sucked. Every day some jackass would come in at 8:55 to buy a cell phone, and because that's the one department that still actually makes commission they wouldn't tell them to come back tomorrow. We weren't allowed to lock the doors, only turn off the power to the automatic doors, so as long as you were technically open you'd have assholes prying the doors open to try and buy/return poo poo, causing us to be there even longer.
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Jul 27, 2017 18:16
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My old phone support job had a policy where you had to finish a call to the customer's satisfaction if your shift ended while on that call, and that you had to stay available for calls at least until the last second of your shift. This meant that, at least once a week, I'd be on a call 15-20 minutes after my shift ended, and about once a month, 60+ minutes. I once had a kindly old woman call at 7:59:44pm who really just needed some help adding products to her online store. She kept me on until she added three products. I logged off my computer at 9:38pm. We had more than our share of crazy customers, too. The main product we supported was one of those website builder kits that advertise themselves as "So easy to use, anyone can build a website!" My teams working there were the website design team and the support team for that website builder. One of my first design cases was for "Hat Man." Hat Man considered himself an amazing taxidermist. His most impressive piece was a fur hat made of four species and ten different animals, counting all of the raccoon tails hanging off of it like a mullet. He was also selling a motorcycle helmet with a coyote skin literally nailed to it for $250. We had a scammer who, every time I made a design change to his website, would tell me, "You a baaaad boy, yeah, you a baaaad boy." I'm a full grown man, but felt like I needed an adult. We had customers threaten suicide over the phone. We had customers threaten to hunt us down and kill us. We had a LOT of prostitutes in the early days of the design team, including one who was adamant that I photoshop his head on a rival male prostitute's body. We had custoemrs fax us content for the websites and send website content via USPS. We had multiple customers with conflicting apocalyptic visions, voodoo priestesses, mediums, and one very special prophet of the Lord. Starman, though. Starman was special. Starman appeared one day, disheveled, reeking of crust punk, and was immediately shuffled into one of our meeting rooms. He was an old Russian man who paid for a design service that he never received and was finally ready to start building his site. Our supervisor brought one of my coworkers into the meeting room to take Starman's notes. Starman was the head of, and first human member in, the Intergalactic Council. He needed a website so he could run for the Secretary General of the U.N. He studied cybernetics at Moscow University in the 70's, and, at the time of the meeting, lived in Brooklyn. He took the bus to get to the office. He had been missing for three days from his retirement home. He eventually found his way home and started inundating us with content to add to his site. It started off with information about his run for SG, but got more unhinged. By the time I left, he was calling himself something like "Human Citizen 00000001." I know this is only tangentially related to retail, although the support team was given mandatory sales quotas after I left, but customer service is customer service, and now that I have some time outside of it, I can really dig into how loving crazy that job was.
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Jul 27, 2017 18:17
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OutOfPrint posted:Hat Man considered himself an amazing taxidermist. His most impressive piece was a fur hat made of four species and ten different animals, counting all of the raccoon tails hanging off of it like a mullet.  hat of all time.
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Jul 27, 2017 19:00
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Earnestly, if any of you are merely working in retail without going to night school or getting training in something else. I beg you to start. If you live in an area where there is nothing but retail as an industry - move.
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Jul 27, 2017 19:05
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Yawgmoth posted:Nothing can convince me this isn't the most It was pretty badass. Certainly a hell of a lot better than the baseball cap he shoved up a turkey's rear end and called it a day.
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Jul 27, 2017 19:31
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EPIC fat guy vids posted:He pushes me aside and yells at me  I don't manage retail, I manage in the military and cannot imagine NOT violently responding to someone assaulting one of my subordinates. You have amazing self control and your boss is/was pathetic. Anybody else ever been physically assaulted on the job?
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Jul 27, 2017 20:22
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OutOfPrint posted:Starman, though. Starman was special. wtf I never went to anyone about building a website or have purported to be an intergalactic ambassador of any sort  remove this slander now sir
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Jul 27, 2017 20:56
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spacetoaster posted:
I think the only reason I managed to stay calm is that I was 16 at the time and it an utter state of disbelief/confusion about the whole thing. I snapped back to reality as my boss had let him take the things and was quite honest with how he'd be the one to explain to the client how we can't give him the order he paid for in full - except with some swearing. I was one of the two forklift/skyjack trained people in the part-timers so nothing happened from my "insubordination". He's still there as of a few months ago so  Same store story: new female full time coworker was acting as a watcher as I was in a skyjack picking things up for another client. A couple show up and pass under the aisle blocking ropes/banners and start looking at stuff almost directly under me (a 50 pound bag of concrete falling 20 feet on a person = ? ). She asks them politely to leave and wait. Guy immediately calls her an ugly fattie (other Quebec French swears) and tells her he'll be done soon and to get out of his face. She starts to tear up and can't seem to be able to respond (which, I mean, is not that difficult to understand). I start lowering the cart and when I'm almost ground level I let out the most annoying horn sound and move towards him until I block where he wanted to be and stay there while calling another director. This one shows up and ejects the fucker out of the store very, very fast. Coworker was shaken as heck and was given the rest of the day off, paid, so at least that's good  I left for another part-time job shortly after. A friend of mine was manager of an EB Game store (Gamestop) and needed a part-timer, especially for the holidays. On boxing day, I opened the doors and was pushed to the ground by people rushing in. We decided to lock people out after 25 clients were in the store when people climbed the Master Chief statue from Halo 1-2 - I forget - and made it fall on other clients. That thing wasn't a cardboard cutout, it was a massive thing and weighed a lot. A few clients/employees had things thrown at them that day, the worst being a console box, with the console out, on the back of the head. On the flip-side: I was asked by my boss to push people out of the store with cardboard cutouts of featured games  Retail is freaking great, so glad I went in IT. Edit typos and stuff. EPIC fat guy vids fucked around with this message at 22:15 on Jul 27, 2017 |
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Jul 27, 2017 21:49
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Glenn Quebec posted:Earnestly, if any of you are merely working in retail without going to night school or getting training in something else. I beg you to start. If you live in an area where there is nothing but retail as an industry - move. lmao look at this canuck motherfuck imploring US retail workers to make a positive change in their lives without offering literally any kind of information, guidance or help
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Jul 27, 2017 22:00
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spacetoaster posted:
I never have, but it happened to a coworker. A guy jumped the counter and started wailing on him. Someone hit the silent alarm, the guy was pulled off him by other staff and ejected from the store. It was lovely.
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Jul 27, 2017 22:02
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EPIC fat guy vids posted:I think the only reason I managed to stay calm is that I was 16 at the time and it an utter state of disbelief/confusion about the whole thing. I snapped back to reality as my boss had let him take the things and was quite honest with how he'd be the one to explain to the client how we can't give him the order he paid for in full - except with some swearing. I was one of the two forklift/skyjack trained people in the part-timers so nothing happened from my "insubordination". You live in a loving cartoon world
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Jul 27, 2017 22:03
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Breadallelogram posted:You live in a loving cartoon world Some of my best and worst work memories involve my retail jobs but it's insane the things I've seen/heard. That store was a very weird HR/OSHA (CSST) bermuda triangle though, tbh. I was just too young to know a lot of what I know now :v The return counter/customer service had to deal with crap all the time to the point cashiers threatened to quit unless something was done and they had more support from a director. Edit: also, have you never seen a walmart/bestbuy/fry's/etc... Boxing day or Black friday video? My case really doesn't stand out. EPIC fat guy vids fucked around with this message at 22:19 on Jul 27, 2017 |
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Jul 27, 2017 22:09
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spacetoaster posted:
At the supermarket deli I worked at, a guy thought the 1 black girl on the shift was doing a bad job, even though she wasn't, and complained to the manager that she "wasn't listening to him". When another employee told the manager that the girl did nothing wrong, the customer reached across the service counter and socked him. He was escorted out of the building, obviously, but I never heard whether he had been banned from the store or anything. I would hope that he was, but I wouldn't be surprised if not.
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Jul 27, 2017 22:16
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Fil5000 posted:I never have, but it happened to a coworker. A guy jumped the counter and started wailing on him. Someone hit the silent alarm, the guy was pulled off him by other staff and ejected from the store. It was lovely. Jumping the counter doesn't always turn out well for the idiot that does it. NSFW for woman yelling a profane word or two. https://www.youtube.com/watch?v=hGsc5_WYchA
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Jul 27, 2017 22:21
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Glenn Quebec posted:Earnestly, if any of you are merely working in retail without going to night school or getting training in something else. I beg you to start. If you live in an area where there is nothing but retail as an industry - move. This is wisdom. Feelings of retail hopelessness are mitigated by working toward goals, and community college and/or trade school is easy and geared toward people exactly in your, the frequently-suicidal retail slave's, position. Former DILF posted:lmao look at this canuck motherfuck imploring US retail workers to make a positive change in their lives without offering literally any kind of information, guidance or help  Do you expect him to register you for classes? I'm an American former retail worker who did what he's recommending in 2005 and my life is way better for it. Here's some guidance: call or visit the admissions office at your local place of higher education or work training. Explain that you are interested but have no idea what to do or where to start. They will give you the further information, guidance, and help that you require. It is their job.
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Jul 27, 2017 22:21
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I just remembered I threatened to quit my pizza job over a dust pan. The staff had been using one that was cracked in half for like a month and managers had been ignoring our request for a new one. I think that job gave me a mental illness.
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Jul 27, 2017 22:25
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Former DILF posted:lmao look at this canuck motherfuck imploring US retail workers to make a positive change in their lives without offering literally any kind of information, guidance or help If you can't even imagine how one might go get training in another job perhaps you're right where you need to be.
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Jul 27, 2017 22:36
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I'm just saying, go into a trade. I know some people feel like there is a weird stigma to being blue collar. Yeah they are hard jobs (like plumbing) but they can actually pay well. Just don't go into it like oh poo poo it'll automatically get me a job. But it'll give you the means go actually look for one with a real skillset. Or you could like stock shelves or be a cashier and want to kill yourself.
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Jul 27, 2017 22:45
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I cannot stress to you how much money you can make by learning to weld, especially in the marine industry. Those fools are paying off their second houses and I'm sitting in this office like an rear end in a top hat.
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Jul 27, 2017 23:01
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Festus The Fetus posted:I had an uncle who worked retail at Albertsons in a really lovely neighborhood in Tacoma while he was in high school and for a while in college. Basically they had all the problems you'd expect in a grocery store in a high crime area, such as the bum who liked to drink aftershave or the times he was robbed at gun point. However the main that annoyed him about the customers is that every time they had a sale people would attempt to fill there carts with nothing but the product on sale. Because of this they had to put a limit on the amount each person could buy so everybody could get the sale price and it would do its job of getting people into the store to buy other stuff. The price was reduced to the point where they were losing money if the sale item was all the customer purchased full of poo poo my store did 2 mil a week and we would go through maybe 3 semis of 24 bottles of water at 1.66 over a weekend, and that was with no limit and convenience store operators buying in bulk. I dont think people where you are use corn muffin mix like water, do they??
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Jul 27, 2017 23:17
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A Pack of Kobolds posted:This is wisdom. Feelings of retail hopelessness are mitigated by working toward goals, and community college and/or trade school is easy and geared toward people exactly in your, the frequently-suicidal retail slave's, position. LOL these chucklefucks sure do make "being a good guy and giving out advice" look really close to "being a complete unhelpful rear end in a top hat"
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Jul 27, 2017 23:32
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remember when people were saying "go into law, get a law degree" and then suddenly they weren't worth poo poo because the market was oversaturated? that's what these Mike Rowe dipshits are trying to do to welding, plumbing and electricians
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Jul 27, 2017 23:37
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Former DILF posted:LOL these chucklefucks sure do make "being a good guy and giving out advice" look really close to "being a complete unhelpful rear end in a top hat" You know what they say about meeting assholes all day...
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Jul 27, 2017 23:38
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Former DILF posted:LOL these chucklefucks sure do make "being a good guy and giving out advice" look really close to "being a complete unhelpful rear end in a top hat" Everyone I encountered when I went back to school was nothing but helpful, but then again I wasn't a whiny lovely rear end in a top hat to people who were trying to help me.
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Jul 27, 2017 23:48
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"hey guys we're crawling all over ourselves like some kind of weird hosed up anthill and the people on the bottom are getting squished" a maga avatar retard: so climb higher
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Jul 27, 2017 23:48
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Former DILF posted:remember when people were saying "go into law, get a law degree" and then suddenly they weren't worth poo poo because the market was oversaturated? I've never known an honest electrician, welder, or plumber not to be doing very well. I'm living in a poor area and plumbers make 100 dollars an hour. Former DILF posted:"hey guys we're crawling all over ourselves like some kind of weird hosed up anthill and the people on the bottom are getting squished" lol I've never seen anybody so angry about someone saying going to school is a good thing.
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Jul 27, 2017 23:50
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spacetoaster posted:I've never known an honest electrician, welder, or plumber not to be doing very well. there's 4 million retail workers in america, 4x as many as electricians and plumbers together. If everybody managed the solutions presented here the market would correct for surplus and the value of that labor would fall whatever is going to fix america isn't getting better jobs, it's making jobs better or reorienting the way our economy works so that we're not going all Ouroboros on ourselves
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Jul 27, 2017 23:52
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spacetoaster posted:I've never seen anybody so angry about someone saying going to school is a good thing. except your premise isn't "education is good because it provides good things" it's "get education so you can sit higher on a sinking pyramid and vote republican" I support the former but the latter is just some crab people poo poo that's gonna get the species killed
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Jul 27, 2017 23:56
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The entire retail industry isn't going to go into the trades, so it's weird that you're mad at people who feel some degree of agency in their life. I don't know what you are proposing that doesn't involve doing nothing and being really mad about it. People who want to better their lives are cool and good, and if you think that the American community college system is full of Republicans I don't know how to explain to you how wrong you are.
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Jul 28, 2017 00:06
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Former DILF posted:there's 4 million retail workers in america, 4x as many as electricians and plumbers together. If everybody managed the solutions presented here the market would correct for surplus and the value of that labor would fall Sounds good. Now scan these coupons for me. Former DILF posted:except your premise isn't "education is good because it provides good things" it's "get education so you can sit higher on a sinking pyramid and vote republican" lol, who said vote republican? What kind of retard hears "get an education" and turns it into "vote republican". Talking about the crab thing too. lol
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Jul 28, 2017 00:10
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I work in a record store...first year doing it a family wearing MMA gear came in. Their young daughter asked if they could get a One Direction Cd. The father's response: We don't listen to that loving poo poo." Almost gave the kid the CD to spite her parents. The other worst parent was the lady who changed her kid's diaper in the DVD section and got frustrated with me for getting after her "I dont know what the big deal is...its just pee pee." 
Omnitrix fucked around with this message at 01:07 on Jul 28, 2017 |
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Jul 28, 2017 00:57
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Former DILF posted:there's 4 million retail workers in america, 4x as many as electricians and plumbers together. If everybody managed the solutions presented here the market would correct for surplus and the value of that labor would fall but if every job was made better so everybody had more money, then the market would correct for that and the value of money would fall, so sounds like you shouldn't try to ask for that either
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Jul 28, 2017 01:05
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spacetoaster posted:Sounds good. Now scan these coupons for me. Neither funny nor helpful, and the way you're reacting to being told you're not helpful shows that you make a habit of treating other humans with ignorance and rudeness. Your childish advice is met with irritation because it is unasked for, yet obvious to even retards, not immediately universally applicable, costs thousands of dollars and relies on luck, and most of all, because it's clear that you're not interested in or capable of understanding why anyone would have a reason to not be you. Here's an example: "If you're financially unable to leave an area where your only opportunity is retail, just leave the area - just move, buddy!!!" Do you really need someone to tell you what's wrong with that? Your vestigial approximation of reading should've exposed you to that post pages ago about the guy with the completely hosed-up life who can barely move on his own. What's the genius consensus for moving away from that? A big friendly family and miracle loans and Try Talking To Your Advisor, oh and also, a magic time machine. "I never SAID Anything about being republican!!!" Well guess what dipshit - you said "Get a better job" in the "Have a lovely job" thread. It's not a surprise to anybody that people will tend to extrapolate that your political views are just as stupid and selfish as your other views. The really sad thing is that there's nothing hard to understand about this discussion. The retail workers are going to be impolite and angry at you, and they're not really interested in dismantling your idiot posts because they're tired from working hard - and what's the point? What's the point in being pointlessly cruel to people? You're going to be impolite and smug at them because... well... I don't really know why that makes you happy. How about this stupid loving derail ends with you quietly accepting that you don't need the last word to feel superior.
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Jul 28, 2017 01:38
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How about this stupid loving derail ends with you quietly accepting that you don't need the last word to feel superior.
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Jul 28, 2017 01:49
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