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spacetoaster posted:How much sex did you have/get offered? No joke, I have a friend who is both a pizza delivery guy and a pool boy. He has both porn jobs. I doubt he's ever got lucky at either of them.
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Aug 9, 2017 21:58
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I was at a food court A&W recently and they had ratings for their service, cleanliness and promptness on a digital scoreboard above their heads. There was a panel to instantly rate them at the counter.
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Aug 9, 2017 22:39
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Nessa posted:I was at a food court A&W recently and they had ratings for their service, cleanliness and promptness on a digital scoreboard above their heads. There was a panel to instantly rate them at the counter. In china literally every government employee has this but its on a 1-4 scale from angry face to smiley face. Since its China I feel confident saying nobody gives a solitary poo poo about what score they receive.
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Aug 9, 2017 22:51
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Nessa posted:I was at a food court A&W recently and they had ratings for their service, cleanliness and promptness on a digital scoreboard above their heads. There was a panel to instantly rate them at the counter. My pharmacist has a tablet with a choice of sad/smiley faces. So, I am picking up herpes medication and I am supposed to feel smiley face?
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Aug 9, 2017 23:23
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All State has an automated survey at the end of calls. "Yes, I'm bleeding badly and my car is upside-down, this is a great time to ask me questions largely dependent on my current mood."
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Aug 10, 2017 04:57
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Glenn Quebec posted:I agree he should forgo pride as he's already a workcucked in retail. You work at Goldman Sachs and feel the need to berate retail folk. Yeah, you've achieved your dream.
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Aug 10, 2017 05:29
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Coco Rodreguiz posted:When I worked at Applebee's if you didn't have positive surveys you'd be reprimanded which just led everyone holding onto extra copies of the receipts and we all just did the surveys for each other. Which takes us right back to the fact that companies using a single metric to evaluate staff is so insanely stupid. But it's balanced by how hilarious it is when staff game the system. OutOfPrint posted:Sometimes, the best customer service is to part ways on a good note so that the customer might come back or recommend us to other people. One of my very first jobs as a kid was working for a guy like that at an auto parts store. If someone wanted something we didn't have, he'd happily send them to our competitors and even give them directions. Hell, he'd sometimes even call them up to see if they had the part if the customer was really nice (or gormless). He said it doesn't matter if you lose the immediate sale, you'll get it back down the road when the person remembers the how helpful you were or tells someone else. He usually said it along the lines of, "No one wants to buy poo poo from a oval office, so don't be a oval office." Megillah Gorilla fucked around with this message at 07:33 on Aug 10, 2017 |
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Aug 10, 2017 07:26
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Everything I learned about customer service I learned from Discworld; always make it easy for the customer to give you money. I think the world would run a lot better if people realised that if you want people to do something, you should make it as easy as possible to do.
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Aug 10, 2017 07:34
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Gorilla Salad posted:Which takes us right back to the fact that companies using a single metric to evaluate staff is so insanely stupid. Those are the best people to work for. I had the best store manager once; he wandered by me one day and said to me: "You know Lord Bude, you're a loving weird oval office, but I like you." When there were dodgy known shoplifter types in the store, he would loudly, well within earshot of the people in question, instruct other managers to "make sure you follow those two dodgy cunts around so they don't steal anything". He also enthusiastically agreed to a customer's demand that he come out into the carpark so they could fight him. The customer walked back their offer really quickly. He got into trouble though once because he ended up setting off the fire alarms, causing the fire brigade to come out; when he attempted to cook breakfast for everyone on a portable BBQ in the lunchroom. It was delicious though, herby mushrooms, bacon, chipolatas, fried eggs, grilled tomatoes, toast. All the staff were given extra breaks that day to come out in batches to grab some.
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Aug 10, 2017 07:47
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I love when something is hosed up because of the store/associate store manager/corporate and a customer whines at me. I always throw those fuckers up there under the bus and tell the customer that it's their fault and to bitch at them. The only person who took offense was some suburban bitch who was mad/10 about a locked door or some poo poo and was a manager at whatever poo poo heap she came from. So of course she says I should take responsibility. gently caress that, it ain't my fault, blame the chickenshit scared of theft store manager.
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Aug 10, 2017 08:34
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Bonzo posted:Way back in '08 I lost my job like most people due to the economy. My wife's job was also ending in 6 months so I was trying to scrape together every penny I could to keep my house. At the time I was a subscriber to Sirius radio paying something like $15 a month so that was one of the 1st expenses to go. Turns out they HATE loosing subscribers. Was it Comcast that caught a shovel of poo poo for something similar? I remember some east coast people always complaining about how hard it was to cancel some service an some guy recorded the entire process and uploaded it/played it for a journalist or something and the company get into huge trouble.
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Aug 10, 2017 09:49
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pentyne posted:Was it Comcast that caught a shovel of poo poo for something similar? I remember some east coast people always complaining about how hard it was to cancel some service an some guy recorded the entire process and uploaded it/played it for a journalist or something and the company get into huge trouble. https://www.youtube.com/watch?v=yYUvpYE99vg
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Aug 10, 2017 12:53
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I've had retention people straight-up trash their competitors to me. It looks unprofessional as gently caress and it always annoys me when a company as big as Verizon is fielding retention people who have no problem telling me AT&T's service sucks, and also that I would have to buy new phones instead of using my off-contract iPhones and unlocked Moto Xs.
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Aug 10, 2017 13:33
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Detective No. 27 posted:No survey has ever helped anyone. All they do is get the cashier in trouble if they get less than a perfect score and are used as an easy way to deny raises. They are a plague. I work as a Software Engineer and my days of helping actual customers are few and far between thankfully. We write software here to help people manage their service desks, resolving issues in the business. We had 1 customer, a large retailers in the US, who wanted a system so that other people in the business can give feedback on a service desk agent. So say 3 people work on a call in various stages of it's life one of them could leave confidential feedback on one of the other agents saying how they did. So we dutifully designed and implemented the feedback system so you could rate how they did in various areas, maybe good in one area but needed work on something else etc. We showed it to the customer and were told it wouldn't do as it allowed for positive feedback and feedback was always negative. I always wondered what it must have been like to work there, knowing that people could be filing secret notes about your work, and that it was always always bad.
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Aug 10, 2017 14:46
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A lot of what drives management to be survey crazy is Net Promoter Score https://en.wikipedia.org/wiki/Net_Promoter
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Aug 10, 2017 15:23
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We have a new policy where our supervisors will be picking random files and contacting our clients in the middle of them to see how they think the process is going. There are 26 questions they need to have answered. One of the biggest complaints from customers is that too many people contact them throughout the process. 
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Aug 10, 2017 15:34
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spacetoaster posted:Was this before they recorded calls? Or do they even record calls now? They recorded calls at this place, but he didn't bother reviewing this one because it was during my two weeks so there was no really action he could take even if it turned out I was lying. edit: I always give effusive praise in any survey I'm presented because too many assholes will give negative reviews for simply getting an answer during a call that they didn't like. YeahTubaMike fucked around with this message at 16:21 on Aug 10, 2017 |
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Aug 10, 2017 16:12
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Over There posted:We have a new policy where our supervisors will be picking random files and contacting our clients in the middle of them to see how they think the process is going. There are 26 questions they need to have answered. Do you have any policies which at least screen for problem / imperiled accounts to prioritize? Or is it just a lazy loving lottery that runs the risk of cold-calling a client that could be annoyed with that poo poo (as you've said)?
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Aug 10, 2017 16:14
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The Lord Bude posted:Those are the best people to work for. I had the best store manager once; he wandered by me one day and said to me: "You know Lord Bude, you're a loving weird oval office, but I like you."
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Aug 10, 2017 16:39
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5er posted:Do you have any policies which at least screen for problem / imperiled accounts to prioritize? Or is it just a lazy loving lottery that runs the risk of cold-calling a client that could be annoyed with that poo poo (as you've said)? That sounds nice but I'm 95% sure it's the latter
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Aug 10, 2017 16:39
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Jew it to it! posted:You work at Goldman Sachs and feel the need to berate retail folk. I was actually defending someone here though....?
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Aug 10, 2017 16:45
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Over There posted:We have a new policy where our supervisors will be picking random files and contacting our clients in the middle of them to see how they think the process is going. There are 26 questions they need to have answered. Some of our clients get phone calls to QA our work with them. These unsolicited calls take, on average, 40mins to complete. Oddly enough, the feedback tends to go downhill after the first 20mins.
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Aug 10, 2017 16:48
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ThePeavstenator posted:companies can always do this if you're in the US yeah but having a paper trail instead of going "no reason - at will state lalalala" helps guard against accusations of racism, sexism, not-liking-being-reported-to-osha, etc
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Aug 10, 2017 21:45
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spog posted:Some of our clients get phone calls to QA our work with them. Ouch, that is way too long. The ones I've had to do lately have only been about 5 minutes. Reminds me of when I was getting off the phone with my local ISP after getting horrible customer service (surprise! /s) they sheepishly asked, "umm, so would you like to take a survey? It's not required!" I said emphatically "OH Hell YES I would!" The groan was audible from the other end.
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Aug 10, 2017 21:48
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Along the lines of tipping, are clients of hairdressers, beauticians, etc any better? I feel like loyalty to something as semi-permanent as hair might encourage people to be more generous if they find a person they like. This in turn can lead to more clients, that are going to be more generous tippers. But I don't know if tipping culture is similar with other service jobs as it is for food service.
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Aug 10, 2017 21:49
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Panfilo posted:Along the lines of tipping, are clients of hairdressers, beauticians, etc any better? I feel like loyalty to something as semi-permanent as hair might encourage people to be more generous if they find a person they like. This in turn can lead to more clients, that are going to be more generous tippers. But I don't know if tipping culture is similar with other service jobs as it is for food service. i feel like it'd sort itself out? like, if you're a bad tipper i might just pretend my only slots are at inconvenient times conversely if you're a good tipper you'll get first dibs on the good ones
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Aug 10, 2017 21:52
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Nessa posted:I was at a food court A&W recently and they had ratings for their service, cleanliness and promptness on a digital scoreboard above their heads. There was a panel to instantly rate them at the counter. This is literally a episode of black mirror
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Aug 10, 2017 21:58
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Panfilo posted:Along the lines of tipping, are clients of hairdressers, beauticians, etc any better? I feel like loyalty to something as semi-permanent as hair might encourage people to be more generous if they find a person they like. This in turn can lead to more clients, that are going to be more generous tippers. But I don't know if tipping culture is similar with other service jobs as it is for food service. Most try to run side jobs when not working and build client lists from their customers or customer friends. Its very much a relationship based industry if you ever want to make decent money.
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Aug 10, 2017 21:58
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KiteAuraan posted:I love when something is hosed up because of the store/associate store manager/corporate and a customer whines at me. I always throw those fuckers up there under the bus and tell the customer that it's their fault and to bitch at them. In casinos dealers are usually treated the best out of all their employees. Mostly because we are the face of the company. When I push in on a table I am stuck there for a certain amount of time no matter what. I can't leave until someone taps me out. Because of this, people know they can bitch at me and they do non-stop. I usually work swing shift/weekends so my go to excuse for things are "the person that makes those kinds of decisions are home sleeping right now, they don't work weekends at 3am." If it's a particularly egregious issue I will run it up the chain, but I always tell the players that I can't help them and they should talk to a supervisor. That makes me look sympathetic and on their side, because most of the issues they have problems with directly effects me and I am just as powerless to change it as they are.
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Aug 11, 2017 01:53
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Nessa posted:I was at a food court A&W recently and they had ratings for their service, cleanliness and promptness on a digital scoreboard above their heads. There was a panel to instantly rate them at the counter. The local A&W when I was in high school was staffed by a bunch of high school drop outs, a female manager who was hiring black dudes she wanted to gently caress in the store bathroom, and straight up violent fights in the kitchen over the pettiest poo poo. One of the other mall employees dating one of the A&W cooks basically said after a certain point corporate came in, fired almost everyone except for 3 people, and started counting and tracking literally everything, down to each fried shrimp. What I'm saying is I wouldn't be surprised if A&W was always having to come in and clean house at their mall shops and so the scoreboard is basically an easy way of tracking how bad it gets.
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Aug 11, 2017 05:35
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AvesPKS posted:Did someone get paid money to write this? I think they used exuberant when they meant exorbitant. Also note in the beginning it's a family of five, but at the end it has been changed to a "couple."
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Aug 11, 2017 06:24
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The job I currently have is stacked with bullshit,asshats, and drama. But no matter how loving bad it gets I have never have to s ubdue a tweaker who's enraged because some kid took the last candy bar out of a rack. Retail is hell. It really actually is. Voltron have mercy on the poor souls who work in it.
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Aug 11, 2017 06:32
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Starman Super DX posted:I think we need some kind of dumb customer bingo. "What do you MEAN I can't write a check?! Your other location let me do it!"
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Aug 12, 2017 05:49
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I had a customer point across the store at our bulk bags and ask me to get her a bag of dog food from "the end over there" while pointing at the bags of salt. "I have no idea what brand you want, you'd have to be a lot more specific and I can't leave the self checkout area ma'am."
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Aug 12, 2017 07:01
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Starman Super DX posted:I think we need some kind of dumb customer bingo. "You said you had some when I called!" Bonus points if you know for a fact you took their call and you told them the opposite.
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Aug 12, 2017 08:00
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Panfilo posted:Along the lines of tipping, are clients of hairdressers, beauticians, etc any better? I feel like loyalty to something as semi-permanent as hair might encourage people to be more generous if they find a person they like. This in turn can lead to more clients, that are going to be more generous tippers. But I don't know if tipping culture is similar with other service jobs as it is for food service. I am not a fan of tipping at all but I do give a relative high percentage to my stylist. I have a man haircut that needs trimming every four weeks and it costs $20, so I add $10 as a tip. I've gone to the same woman for seven years so it doesn't have the same bother to me as subsidizing some stoner at a chain I'll never go back to. Percentage tipping needs to die. I've received impeccable service at a five diamond restaurant and I sure as gently caress wanted to leave a good tip, but a 20% tip on $600 feels ridiculous for what was maybe 15 minutes of interaction.
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Aug 13, 2017 02:53
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surely if you're spending $600 on a dinner you can afford the extra hundred
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Aug 13, 2017 03:03
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The tipping system is incredibly scummy, but it's the system you guys over there are stuck with, and cheating someone who barely earns enough to survive out of their income is reprehensible. The tip is part of the cost of eating out, and if you can't afford it, you can't afford to eat out. If it bothers you so much move over here to Australia where tipping is what we do when we throw our lose change in the tip jar because we can't be bothered carrying 60c around in our pockets. You'll be paying $90 a head for a 3 course meal though at an entry level fine dining establishment (not including alcohol).
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Aug 13, 2017 03:17
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Fil5000 posted:"You said you had some when I called!" There's was a time once where my aunt flipped out at a Panera employee because she had called in an order for rolls, and they were not ready by the time she was there. We figured out the problem, though, once she told us the story. She had called the Panera in the next town over to order the rolls. The Panera she tried to pick up from was across the street from her job, and she somehow forgot what town she worked in. She flipped out on these people for nothing. What I'm saying is, even if someone told that customer that something was in stock, there's a pretty good chance that they talked to someone who isn't even in your store. I think she called back later to apologize.
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Aug 13, 2017 03:26
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Richard M Nixon posted:Percentage tipping needs to die. I've received impeccable service at a five diamond restaurant and I sure as gently caress wanted to leave a good tip, but a 20% tip on $600 feels ridiculous for what was maybe 15 minutes of interaction. Yes, that's the ridiculous expenditure in this humblebrag anecdote
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Aug 13, 2017 03:47
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