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Maybe if more people knew they really were a bothersome idiot, they would get better about it. Pffffft
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Aug 17, 2017 23:23
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LethalGeek posted:It took years but someone finally hosed up the "mute the phone and laugh at the user" stunt and my boss just gave everyone actually in the office an earful. She told me after the fact hey some user came in "crying that the felt like everyone thinks they're an idiot and a bother" to her today after overhearing those chuckle heads well probably saying they are an idiot and a bother cause we have some people who really are. Course you're not supposed to write this down or say it outloud lol. You can say it out loud if you in fact are not also an idiot. I worked helpdesk for 2 years answering calls and we often regaled each other with tails of stupid users, but made sure we were actually on mute because, you know, we aren't the idiots.
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Aug 17, 2017 23:23
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I'll just stick with half of 160170.
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Aug 17, 2017 23:24
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Just stick to ridiculous faces and gestures. Those are always safe until we go to 100% video conferencing. There's no reason to trust a cheap phone with your career. I like this one: 
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Aug 17, 2017 23:27
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Dr. Arbitrary posted:Just stick to ridiculous faces and gestures. Those are always safe until we go to 100% video conferencing. I dunno we had expensive headsets, also it's easy to tell if you're muted or not when you have more than 10 brain cells. In 2 years I never had an incident.
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Aug 17, 2017 23:52
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Back when I did 911 one of the dispatchers got in trouble over this. She was taking a stolen vehicle call and the caller had a thick accent. For the color of the car she said "BOOGUNDY" and at one point the dispatcher put her on Mute and said "boogundy boogundy boogundy" and the caller said "What? Who is saying 'boogundy boogundy?'" I call doing this "back talk" and I've always advised people to never do it. Partly because the caller might hear, but also because your coworkers might not want to hear your bitching.
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Aug 17, 2017 23:52
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MF_James posted:You can say it out loud if you in fact are not also an idiot. I worked helpdesk for 2 years answering calls and we often regaled each other with tails of stupid users, but made sure we were actually on mute because, you know, we aren't the idiots. *tales
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Aug 17, 2017 23:56
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Wilford Cutlery posted:*tales lol, yup, owned, leaving for posterity.
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Aug 17, 2017 23:59
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Wilford Cutlery posted:*tales What if all of his clients are geckos?
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Aug 18, 2017 00:00
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I usually end up screaming gently caress after getting off the phone with an imbecile. While the line is open I am impeccably polite
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Aug 18, 2017 00:09
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I had my mute button on my headset fail me, but thankfully I was simply taking a piss during a long rear end late conference call/upgrade not running my mouth to a user. The light on the mic was on which means I had muted it but something simply went wrong and lol oops. Course that's why you just keep your mouth shut until the phone is actually off.
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Aug 18, 2017 00:11
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The Fool posted:I have run into that as a users password in the wild. 4 8 15 16 23 42
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Aug 18, 2017 00:20
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80085
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Aug 18, 2017 00:27
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Dick Trauma posted:Back when I did 911 one of the dispatchers got in trouble over this. She was taking a stolen vehicle call and the caller had a thick accent. For the color of the car she said "BOOGUNDY" and at one point the dispatcher put her on Mute and said "boogundy boogundy boogundy" and the caller said "What? Who is saying 'boogundy boogundy?'" This is excellent advice and everyone should heed it. mewse posted:I usually end up screaming gently caress after getting off the phone with an imbecile. While the line is open I am impeccably polite I've been known to take a walk after a particularly stressful call or interaction with a customer/user. It really helps.
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Aug 18, 2017 00:31
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LethalGeek posted:It took years but someone finally hosed up the "mute the phone and laugh at the user" stunt and my boss just gave everyone actually in the office an earful. She told me after the fact hey some user came in "crying that the felt like everyone thinks they're an idiot and a bother" to her today after overhearing those chuckle heads well probably saying they are an idiot and a bother cause we have some people who really are. Course you're not supposed to write this down or say it outloud lol. Best to treat all microphones as hot, all the time. The best way to learn this is to listen to someone else's career-ending hot mike mistake as it happens.
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Aug 18, 2017 00:42
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Agrikk posted:4 8 15 16 23 42 I also did this until I sang it.
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Aug 18, 2017 00:42
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 Finally ditched my dead-end helpdesk job and got a legit level 2 support role. Work-from-home, small team, and actually working alongside a former coworker of mine who I know is very competent. It's a sinking ship at my former workplace. Four of the most senior agents have resigned in the span of a month (from a team of 20) and the bosses won't hire anyone full time, and they won't bring on contractor for more than a pittance, so we're not being replaced by people who are technically capable. The last contractor they hired was making barely over 25k, fresh off a CS degree. He found a job within a month that doubled his salary, took it and ran.
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Aug 18, 2017 01:25
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Good job!
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Aug 18, 2017 01:40
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There's a literal cricket in our warehouse area and it's driving the inventory guy slowly mad.
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Aug 18, 2017 01:52
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Villains! Dissemble no more! I admit the deed- tear up the planks! Here, here! It is the cheeping of its hideous legs!
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Aug 18, 2017 02:52
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mewse posted:I usually end up screaming gently caress after getting off the phone with an imbecile. While the line is open I am impeccably polite that is me with my customers at my current job
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Aug 18, 2017 03:11
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Malachite_Dragon posted:Villains! Dissemble no more! I admit the deed- tear up the planks! Here, here! It is the cheeping of its hideous legs!  (my head cannon has the cricket plaintively chirping from behind a freshly mortared brick wall)
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Aug 18, 2017 03:31
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MF_James posted:I dunno we had expensive headsets, also it's easy to tell if you're muted or not when you have more than 10 brain cells. In 2 years I never had an incident. One of them started bitching at me the other day for using my speakerphone in the office while I was working with a vendor to fix some poo poo that was down because it makes it difficult for him to hear his CNN news stories. ...okay To solve the problem I bought this for $6 and I'm gonna plug in my personal headphones and personal mic, problem solved. HAHAHA I'm just kidding. I'm gonna pipe that poo poo into my desk speakers and blast the fucker so they can hear me in the goddamn basement. https://www.youtube.com/watch?v=6g4dkBF5anU oh yeah, that's the stuff.
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Aug 18, 2017 04:09
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18 Character Limit posted:Best to treat all microphones as hot, all the time. The best way to learn this is to listen to someone else's career-ending hot mike mistake as it happens. https://twitter.com/bea_ker/status/700161865192615936?lang=en
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Aug 18, 2017 04:22
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Entropic posted:So today I had the joyous task of cleaning this up: Update: This was a network refresh job with a switchover to a new modem/router/switch where we were supposed to do a bunch of different locations. They were supposed to be 4-hour jobs so you could do 2 in a day. lol. The first one took me most of a day. The company subcontracting us to do this even flew up a tech of theirs who'd done some already, the idea being he'd know the drill and be able to show us all the tricks. lol. The guy they flew up to work with me for the first one on Monday, it turned out, had done one (1) switchover, and he told me he'd basically been watching that one and hadn't done much of the work himself. He knew about as much as I did from just reading over their requirements/procedure doc over the weekend. Apart from being a second set of hands on site he was pretty useless. The doc they gave us to work with was terrible in all sorts of ways. The main one being that it's overly verbose and redundantly lists a bunch of things multiple times but doesn't list all the essential steps each time. For example, there's a step by step guide for the actual cutover to the new internet connection in two different places in the doc, but in the first list there's a couple essential steps omitted. Yeah. So if you're flipping through this massive doc looking for the cutover procedure and stop at the first time it's listed, you'll miss that nothing will work if you don't fully power cycle the new router first. And the list of tools you're supposed to need for the job right at the beginning is missing a bunch of things like a USB keyboard, a 10-foot ladder, a drill, and mounting screws. We were supposed to do two of them on monday and the first one took basically all day. I did another by myself on tuesday and it took me about 6 hours because the existing setup at every site is a complete and utter rat-king of cables that hasn't been so much as dusted in a decade, and I was still getting confused by the awful documentation. I felt less bad about taking more than the quoted time for these when I heard that the tech we subcontracted to do one of the out-of-town ones on Wednesday basically panicked and bailed on a half-done job without finishing it because he just couldn't even. One of our sales guys took a half-day off sick time after wrangling the fallout from that. 
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Aug 18, 2017 04:39
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Some good advice on hot mics. But of course I was guilty of not following it when I was on help desk. I would never trust the light though and would blow into the (headset) mic before doing any kind of sass. Still not a great idea.Dick Trauma posted:Back when I did 911 I knew there was a cover up
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Aug 18, 2017 05:15
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I totally forgot to mention, we did a company Zoom videoconference meeting a month back and someone working from home unwittingly joined the conference with video turned on, wearing no shirt, complete goon physique, in front of 400 employees. Took us like 10 seconds to find him alphabetically in the list and remove him.
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Aug 18, 2017 06:03
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myron cope posted:I knew there was a cover up Well, he does abuse tall erections...
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Aug 18, 2017 07:50
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That's the good poo poo right there
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Aug 18, 2017 07:57
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Zero VGS posted:I totally forgot to mention, we did a company Zoom videoconference meeting a month back and someone working from home unwittingly joined the conference with video turned on, wearing no shirt, complete goon physique, in front of 400 employees. Took us like 10 seconds to find him alphabetically in the list and remove him. This, with Google Hangout's propensity for "enable the camera by default every time you join a call", is why literally the first thing I do with any new computer is add duct tape.
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Aug 18, 2017 08:45
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MF_James posted:You can say it out loud if you in fact are not also an idiot. I worked helpdesk for 2 years answering calls and we often regaled each other with tails of stupid users, but made sure we were actually on mute because, you know, we aren't the idiots. It's especially fun when you talk shop with your own external support, I know the whole team and I distinctly remember talking to a guy who mentioned while multitasking "Yeah I was just with some guy whining about a lovely windows issue"
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Aug 18, 2017 10:49
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IT Company-wide Email posted:Subject: SYSTEM Thanks for the notice! Good to keep us informed!
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Aug 18, 2017 14:17
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Ursine Catastrophe posted:This, with Google Hangout's propensity for "enable the camera by default every time you join a call", is why literally the first thing I do with any new computer is add duct tape. Duct tape leaves nasty residue over the camera and bezel. Blue painter's tape is where it's at. It's not completely opaque, so when video does come on, they see a blue screen, so at least you know you're sending video.
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Aug 18, 2017 14:53
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I just have my camera turned towards the ceiling whenever it's not in use.
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Aug 18, 2017 15:11
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mewse posted:I usually end up screaming gently caress after getting off the phone with an imbecile. While the line is open I am impeccably polite Yeah this is what I do, while hanging up by repeatedly slamming the handset into the receiver. I got mildly burned pretty early on babysitting a vendor working on a production server after-hours. After a while he was trying to end the work and have someone pick it up in the morning, and basically my only jobs were to make sure he didn't open anything that looked sketchy and not let them stop working until it's done. I accidentally wound up un-muting my mic (thought I was muting) when I went to get the only manager left in the building to complain that this guy clearly has no clue and is just trying to push this off on the morning crew. No bad fallout from it, but I felt bad, it wasn't the vendor tech's fault things were hosed.
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Aug 18, 2017 15:22
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Collateral Damage posted:I just have my camera turned towards the ceiling whenever it's not in use. I disabled the laptop's built-in camera in Device Manager. Prevents most accidental use.
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Aug 18, 2017 15:43
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MANime in the sheets posted:Yeah this is what I do, while hanging up by repeatedly slamming the handset into the receiver. I got mildly burned pretty early on babysitting a vendor working on a production server after-hours. After a while he was trying to end the work and have someone pick it up in the morning, and basically my only jobs were to make sure he didn't open anything that looked sketchy and not let them stop working until it's done. I just remembered I hosed up on not muting a mic a few jobs ago. Was a PACS/RIS support tech and some system admin at one of our clients decided that 4pm on a friday was the ideal time to update his windows servers with whatever patches were released that week. One of the patches hosed up his system so he had to call into our support. I walked over to my boss with my mic still on my head and said something along the lines of, what kind of idiot sys admin runs windows updates on a production server at 4pm on a friday?! I had to hand off the call to someone else because I was off at 4 and no OT what so ever. I got a little talking to from my boss that following morning about just making sure to be on mute if I'm going to poo poo talk the clients, but nothing major happened thankfully. But really, what kind of idiot admin do you have to be to run windows updates on a production server(all our clients had test servers they were supposed to test patches with first), on 4pm, on a friday!
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Aug 18, 2017 16:39
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My problem isn't with having to mute my mic, but that I sit diagonally across from the HR person's office. So I can't hang up on someone and then refer to them as a "fuckin' shitcunt."
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Aug 18, 2017 16:53
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I always close my office door if I'm calling vendor support because I don't want the people around my office to know my true nature on the phone.
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Aug 18, 2017 17:00
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I don't tape over my laptop camera because I don't sit out walk around naked in front of it, this seems like the simplest solution.
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Aug 18, 2017 17:03
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