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Taima posted:What would happen if you got a replacement for a space black gen 0? I don't think they even made a gen 1 space black. I think they only returned on gen 2. You are falling prey to apples incredibly dumb and confusing branding scheme. There was the OG Gen1 Apple Watch released in May-ish 2015 that had the sport, watch (stainless and SBSS) and gold Edition releases. All the same guts inside, just a different case and screen. This is unofficially called a series 0. Then there was the new 2nd generation of the Apple Watch, the series 1 and series 2. Series 1 was only available in the sport models. Series 2 was available in sport, Watch (again SS and SBSS), and Edition in white ceramic. They both had a new upgraded more efficient and power processor and more ram(I think?), while the S2 added GPS, increased "swimproof" water resistance and a slightly larger battery. So, a very long answer to a simple question. The SBSS only came in OG Gen1 s0 and 2nd gen s0. I predict it will be back in the next gen because it is the superior Apple Watch.
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Aug 12, 2017 03:04
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Taima posted:What would happen if you got a replacement for a space black gen 0? I don't think they even made a gen 1 space black. I think they only returned on gen 2. Yea, Series 1 is the poverty spec that only comes in aluminum. I'm allowed to say that because I own a Series 1.
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Aug 12, 2017 17:17
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Taima posted:What would happen if you got a replacement for a space black gen 0? I don't think they even made a gen 1 space black. I think they only returned on gen 2.
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Aug 12, 2017 20:00
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Stainless steel models are still getting the same replacement. The only models that seem to be getting the bump at this time are the sport models.
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Aug 12, 2017 22:09
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They ran the battery diagnostic on my watch which said the battery was fine  I took it off the charger today at 7 am and at 2:30 it was under 40%. No workouts very few notifications. The guy just un paired it and re paired it and set it up as a new watch which I doubt will fix the issue. He said we could still send it off but it's not likely they would fix it seeing as how the diagnostic said the battery is good.
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Aug 12, 2017 23:02
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Yeah, when it comes to batteries, Apple relies heavily on the diagnostics, and won’t even let you pay for a new one in iOS devices unless they show up as failing or below a certain capacity threshold. I somewhat understand this for iPads and watches, since they end up giving you a whole unit replacement, but I don’t understand why they do it with phones since unless the battery is swollen, the actual battery gets replaced instead of the entire phone.
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Aug 12, 2017 23:09
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Possibly to avoid “I paid $79 for a new battery and it didn’t fix anything!” situations.
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Aug 12, 2017 23:22
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MarcusSA posted:They ran the battery diagnostic on my watch which said the battery was fine Which means it’s an app causing it to do so. He’s right. If it passes battery there will be no repair done to it. Unpairing and re-pairing is a great first step. Second is to take away apps one by one to see what’s causing it.
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Aug 12, 2017 23:40
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[quote="“WithoutTheFezOn”" post="“475306641”"] Possibly to avoid “I paid $79 for a new battery and it didn’t fix anything!” situations. [/quote] This. Empty Baggie, I don’t know why you think throwing a battery at a situation is good when it could have nothing to do with the battery, and then the customer is out almost $100.
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Aug 12, 2017 23:41
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Dr. Video Games 0050 posted:This. Empty Baggie, I don’t know why you think throwing a battery at a situation is good when it could have nothing to do with the battery, and then the customer is out almost $100. I wasn’t trying to imply that it is a good idea, but if a customer is told just that and is still insistent on replacing the battery, it doesn’t always make my job easier to tell them tough poo poo. Placebo effect, if anything. E: and I guess what I left out of my previous comment was that I don’t understand why Apple is so strict with iOS batteries when they don’t seem to give a poo poo about diagnostic results on an out of warranty Mac battery (in warranty is an entirely different situation and they definitely care about diag results) and will let anyone purchase a new laptop battery or top case w/ battery out of warranty. Hell, there’s even a different part number with discounted rate for out of warranty top cases with built in batteries vs in warranty. It’s just a little inconsistent in my mind. empty baggie fucked around with this message at 02:46 on Aug 13, 2017 |
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Aug 13, 2017 02:38
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empty baggie posted:I wasn’t trying to imply that it is a good idea, but if a customer is told just that and is still insistent on replacing the battery, it doesn’t always make my job easier to tell them tough poo poo. Placebo effect, if anything. That’s not inconsistent. If you just need a battery, and they need to replace the top case, they’ll just charge what the battery costs. If someone comes in and says give me a new battery, and diags shows it passing, why would Apple position a battery replacement? It’s not going to fix the issue. Customer then gets pissed because they paid for a battery and issue persists. Sometimes the customer is not right, and they think it has to be the battery. Chrome is a great example of making people think their battery is the problem. You have to have the hard conversations because the diags don’t lie. Inform and educate the customer that Snapchat actually used 44% of the battery and a new one won’t fix it. If they push and push and push, then sure, but put it in your notes that it’s what the customer wanted and it will not resolve the issue, and have them sign off on that note.
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Aug 13, 2017 14:20
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Dr. Video Games 0050 posted:You have to have the hard conversations because the diags don’t lie. They definitely do. When the sudden shutdown issue was happening on iPhones 6s it didn't show up on the battery diagnostics at all, for example. I was lucky to get an Apple store employee who replaced my phone anyway, even with clear diagnostics. Apple identified the issue later and offered replacements for all affected serial numbers.
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Aug 14, 2017 03:56
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jawbroken posted:They definitely do. When the sudden shutdown issue was happening on iPhones 6s it didn't show up on the battery diagnostics at all, for example. I was lucky to get an Apple store employee who replaced my phone anyway, even with clear diagnostics. Apple identified the issue later and offered replacements for all affected serial numbers. You’re absolutely right for that issue for the 6s shutdown program. For the vast majority of the diagnostics though, they can be followed.
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Aug 14, 2017 12:57
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Welp, if you have Aetna-based health insurance, and can wait till next year: http://appleinsider.com/articles/17/08/14/apple-aetna-major-hospital-chains-allegedly-teaming-up-for-customer-discounts-on-apple-watch Would be great if my health insurance would save me money on a watch that will phone home my doctor after my glucose and blood pressure shoot into lunar orbit..
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Aug 14, 2017 20:03
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The vast majority of customers will see apples diagnostic results and will accept that there’s nothing physically wrong with the phone battery, and will follow our suggestions to improve their battery experience. But there are those extremely rare occasions where that isn’t enough for the customer and they want to purchase a new battery no matter what. And IMHO, that should be their right as owners of whatever device they’re claiming to have issues with, but these situations typically end in one of two ways. Either the customer calls Apple, bitches and moans for 20 minutes, and get an exception for a free phone replacement, even though they were perfectly willing to purchase the battery, or the customer leaves our store, goes to a mall kiosk or batteries plus or whatever other place that will do repairs with 3rd party parts, and almost always something goes wrong with the repair, so they’re back in our store wanting their phone fixed even though it now has a third party battery, and all we can do is send them on their way. Either scenario puts us in a bad spot no matter what the outcome, but I guess that’s just part of being attached to the Apple ecosphere without really being in it.
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Aug 20, 2017 04:30
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Dr. Video Games 0050 posted:That’s not inconsistent. If you just need a battery, and they need to replace the top case, they’ll just charge what the battery costs. If someone comes in and says give me a new battery, and diags shows it passing, why would Apple position a battery replacement? It’s not going to fix the issue. Customer then gets pissed because they paid for a battery and issue persists. Sometimes the customer is not right, and they think it has to be the battery. Chrome is a great example of making people think their battery is the problem. You’re missing my point when it comes to laptop batteries. Whether diagnostics fail or not, a customer can have their battery or top case replaced out of warranty, no questions asked. What I was trying to convey is that I don’t know why they’re gonna be so strict on iOS batteries but not MacBook batteries. It doesn’t really matter in the grand scheme of things, but if a customer spends $700+ on a phone, understands that diagnostics show the battery as fine but the customer just wants to replace it for piece of mind if anything, why can’t that customer just pony up the cash and get their new battery? Sure, it probably won’t fix anything, but that customer owns that device, and Apple is tying their hands when all they want to do is replace something on a device they own (ignoring the full unit replacements in watches, iPads, and in some circumstances where the battery is swollen in a phone, which would allow them to get a battery replacement anyway). I understand why iOS devices are locked down as much as they are in terms of repairs, but my main question is that why aren’t they as strict with their laptop batteries? I’m aware this is a dumb conversation, but I’m just pondering why there’s a difference beyond the obvious.
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Aug 20, 2017 04:39
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Pure guess: iOS devices keep Apple in business, laptops are just gravy. If there is a potential user satisfaction rate risk, especially one that would be spewed all over the Internet, it would be significantly worse if it was about the iPhone than if it was about a MacBook.
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Aug 20, 2017 05:14
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Yeah, that’s probably the case. It’s just the tip of the iceberg as far as strange apple decisions when it comes to the way they handle certain repairs. Some make complete sense, like iOS repairs. Others are more confusing, but then again, things have changed a lot in the past 5 years when it comes to their internal policies. E: anyway, sorry for the detail. Apple has been rather confusing lately when it comes to my stores experiences, in way more ways than just this discussion, but we still have PSP status, so I guess I shouldn’t question them too much. empty baggie fucked around with this message at 05:49 on Aug 20, 2017 |
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Aug 20, 2017 05:45
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empty baggie posted:Yeah, that’s probably the case. It’s just the tip of the iceberg as far as strange apple decisions when it comes to the way they handle certain repairs. Some make complete sense, like iOS repairs. Others are more confusing, but then again, things have changed a lot in the past 5 years when it comes to their internal policies. It was a civil discussion and came to a conclusion so I think it went well!
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Aug 20, 2017 19:07
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Is there a Now Playing complication that I’m missing (or possibly in the next OS version)? I see the Music one.
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Aug 20, 2017 19:20
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Edit: Nevermind, misunderstood the question.
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Aug 20, 2017 20:36
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WithoutTheFezOn posted:Is there a Now Playing complication that I’m missing (or possibly in the next OS version)? I see the Music one. Not in OS3 anyway.
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Aug 20, 2017 21:16
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WithoutTheFezOn posted:Is there a Now Playing complication that I’m missing (or possibly in the next OS version)? I see the Music one. OS4 has it.
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Aug 20, 2017 22:44
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Cool. That extra button press was wearing me out.
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Aug 20, 2017 23:54
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The auto-display of Now Playing on the watch when there's media content playing or active on your phone is a GAME. CHANGER.
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Aug 22, 2017 17:13
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My watch is no longer unlocking with my phone and seems to randomly lock throughout the day. I've restored it twice. The first time was from a backup and the second time I set it up as a new watch. I cleaned the sensor on the back really well because I thought that might be part of it. Any ideas? It's an S0 so it's a little over 2 years old.
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Aug 22, 2017 23:15
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Rubiks Pubes posted:My watch is no longer unlocking with my phone and seems to randomly lock throughout the day. I've restored it twice. The first time was from a backup and the second time I set it up as a new watch. I cleaned the sensor on the back really well because I thought that might be part of it. Any ideas? It's an S0 so it's a little over 2 years old. Hang tight a couple weeks and see how it behaves with iOS 11 and the new WatchOS.
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Aug 23, 2017 01:07
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Would now be a foolish time to buy an apple watch series 2? Does the price go down when the new ones come out?
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Aug 26, 2017 04:03
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rdb posted:Would now be a foolish time to buy an apple watch series 2? Does the price go down when the new ones come out? Usually does for the old model, yeah.
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Aug 26, 2017 05:15
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rdb posted:Would now be a foolish time to buy an apple watch series 2? Does the price go down when the new ones come out? Well do you need a series 2? It has specific features that are not applicable to everyone. Personally if I had to buy a new watch right this second I would buy a space black DLC coating Series 0. For most people, there is no great reason to get the newer models, and the DLC coating is EXTREMELY good. As in, wear the watch for years and it's still in 100% mint quality good. That being said, by all accounts the new watch should have LTE data, so if that's something that appeals to you, you may want to wait. Overall the Apple Watch is in a weird place. Watch OS3 made the old models extremely good, and as someone who has a series 0 on Watch OS4, I can tell you that S0 continues to be very good with this new version. Don't just buy the newest model, do the research on what you want. Again, I personally submit that for most people the best bang for your buck is S0 space black, but YMMV depending on why exactly you need the watch. I suspect that another good buy may be the S2 ceramic version, once things have settled down with the new model.
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Aug 26, 2017 05:28
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I just wanted one with the sapphire screen. Mostly for maps and messages etc while riding my motorcycle. I always wear full gear so I was thinking the sapphire/stainless would scratch less on jacket snaps or if it caught road debris/dust etc.
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Aug 26, 2017 12:37
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In my opinion, the gold goes best with different band colours.
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Aug 26, 2017 12:47
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rdb posted:I just wanted one with the sapphire screen. Mostly for maps and messages etc while riding my motorcycle. I always wear full gear so I was thinking the sapphire/stainless would scratch less on jacket snaps or if it caught road debris/dust etc. Yeah. I would totally get a S0 stainless or space black. No need for the newer models. Bear in mind that the stainless tends to develop a "patina" of micro-scratches which some people like and some people don't. If you want to keep your watch spotless, the only actual option is the Space Black diamond-like coating. Unless of course you spring for the ceramic S2 watch. Dr. Video Games 0050 posted:In my opinion, the gold goes best with different band colours. The gold watch is Sports model only, he specified sapphire screen. Taima fucked around with this message at 20:29 on Aug 26, 2017 |
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Aug 26, 2017 20:27
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Taima posted:Yeah. I would totally get a S0 stainless or space black. No need for the newer models. I wound up with a space black stainless S2 42mm. I was planning on new anyways, and the coating is what sold me.
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Aug 26, 2017 20:56
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Not really sure why cellular capability is a big selling point, but maybe I'm spoiled by living in a city where there's always some sort of wifi available. The few times I haven't had my phone with me, the watch did a perfectly cromulent job of echoing my phone notifications remotely. (then again I'm a heathen monster perfectly happy with his Series 1)
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Aug 28, 2017 21:47
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Lum_ posted:Not really sure why cellular capability is a big selling point, but maybe I'm spoiled by living in a city where there's always some sort of wifi available. The few times I haven't had my phone with me, the watch did a perfectly cromulent job of echoing my phone notifications remotely. Yeah, cellular without the ability to make calls. I don't get it either. Apparently you can stream music, but I don't know too many people who want to listen to music on their watch. Or send/receive texts, which I suppose is slightly useful. It would be nice if they made screen repairs cheaper, so I could fix mine for less than $250. But I'm not holding my breath on that one.
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Aug 28, 2017 22:14
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Undeclared Eggplant posted:Or send/receive texts, which I suppose is slightly useful. Pretty sure you can do that on wifi. Edit: this link says just iMessage but pretty sure it works with all messages in practice https://watchaware.com/post/12468/apple-watch-can-send-and-receive-messages-without-iphone
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Aug 28, 2017 22:22
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I think they mean without the phone being connected.
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Aug 28, 2017 22:24
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I make calls on my watch all the time. Being able to completely leave my phone at home for a day at the water park, or a long run while still staying connected sounds awesome.
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Aug 28, 2017 23:49
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The battery in my launch day Series 0 started the budge, and the screen popped off, while I was talking to someone. Called Apple, got a free replacement, and they just shipped a Series 1, so that's cool.
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Aug 29, 2017 00:52
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