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Sirotan posted:A ticket came in: termination request for a user who died over the weekend. An urgent ticket came in: Immediate termination of a specific middle manager who's been working hard at being the worst boss ever. Not "come in late"-kind of bos, but "Let's make people go home crying, and quit without a new job lined up"-kind. Apparently a union rep had a meeting with HR and a director, and half an hour later his account* was locked out and his devices wiped. Hoo boy was he ever mad.  *Hooray for ADSF!
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Aug 28, 2017 21:59
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Did he go home crying? I assume he didn't have another job lined up.
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Aug 28, 2017 22:25
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A ticket came in from Linus Tech Tips: we bricked a motherboard by spraying not-vantablack on it.
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Aug 28, 2017 22:57
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TinTower posted:A ticket came in from Linus Tech Tips: we bricked a motherboard by spraying not-vantablack on it. Please tell me this is real.
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Aug 28, 2017 22:58
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ChubbyThePhat posted:Please tell me this is real. You know this is real, it's Linus.
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Aug 29, 2017 09:02
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TinTower posted:A ticket came in from Linus Tech Tips: we bricked a motherboard by spraying not-vantablack on it. Lnk plz I love to see linus gently caress up
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Aug 29, 2017 09:38
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ConfusedUs posted:"Your fate is sealed," whispered the Hitpinniped as the knife went in. They would never sea it coming
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Aug 29, 2017 13:52
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SO.. we're at "Hightened Security" in a few days because, um.. "things" are expected to happen near city hall. Extra police posing as workers, extra security at doors, limited opening hours, staff encouraged to used banked hours for PTO if they feel like it. Fun times for all.
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Aug 29, 2017 14:14
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Crowley posted:SO.. we're at "Hightened Security" in a few days because, um.. "things" are expected to happen near city hall. Extra police posing as workers, extra security at doors, limited opening hours, staff encouraged to used banked hours for PTO if they feel like it. Fun times for all. Rolling out an update for your software that you know is broken?
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Aug 29, 2017 14:35
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So a coworker edited a GPO and now when users click on a hyperlink to a network location in a Word document, it's blocked. He then went on vacation. Any idea what setting this might be?
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Aug 29, 2017 14:38
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GreenNight posted:So a coworker edited a GPO and now when users click on a hyperlink to a network location in a Word document, it's blocked. He then went on vacation. Any idea what setting this might be? shot in the dark, but maybe he edited something with trusted zones?
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Aug 29, 2017 14:45
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GreenNight posted:So a coworker edited a GPO and now when users click on a hyperlink to a network location in a Word document, it's blocked. He then went on vacation. Any idea what setting this might be? We did that for outlook so that people would stop clicking links in email. It might get applied to the whole office suite. They can get around it by copying+pasting the address (Right click.... copy... now go to your web browser.... paste... no, the address bar. It's the text area at the top of the window. What window are you looking at?!!) I figure if they can't figure out copy+paste they shouldn't be clicking random links in their email anyway
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Aug 29, 2017 14:51
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Windows 10 shops, beware of kb4035543, the install time of this update is pretty massive. We are noticing the average install time of 30-50 minutes after reboot. You are either going to want to skip it or notify users ahead of time.
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Aug 29, 2017 14:51
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A ticket came in to verify if an email was sent out. The email management people said we only have records 90 days back. I was wondering if that's close to standard for everyone, or if you go shorter, or longer?
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Aug 29, 2017 15:34
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Avenging_Mikon posted:A ticket came in to verify if an email was sent out. The email management people said we only have records 90 days back. I was wondering if that's close to standard for everyone, or if you go shorter, or longer? It depends what the lawyers tell them is the shortest amount of time that they absolutely need.
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Aug 29, 2017 15:54
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Avenging_Mikon posted:A ticket came in to verify if an email was sent out. The email management people said we only have records 90 days back. I was wondering if that's close to standard for everyone, or if you go shorter, or longer? Delivery reports are 14 days be default, journaling is... complicated. Are you subject to: Sarbanes-Oxley SEC 17-4A HIPPA PATRIOT Gramm-Leach-Bliley etc etc Your defaults may vary! O365 Message Trace default is 90 days though and that's basically it, unless you're archiving at the transport level you may have extended search capabilities.
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Aug 29, 2017 15:59
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SEKCobra posted:You know this is real, it's Linus. He's horrible on every level. But it's a dead heat between his bad earrings and his preview thumbnails where he always looks like he's having some kind of stroke or mental incident. ugh he 3d printed a dickbutt on a video card housing. How droll. AlternateAccount fucked around with this message at 16:51 on Aug 29, 2017 |
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Aug 29, 2017 16:47
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Sickening posted:Windows 10 shops, beware of kb4035543, the install time of this update is pretty massive. We are noticing the average install time of 30-50 minutes after reboot. Signal boosting the gently caress out of this. GreenNight posted:So a coworker edited a GPO and now when users click on a hyperlink to a network location in a Word document, it's blocked. He then went on vacation. Any idea what setting this might be? I seem to remember there's a setting for this in the ADMX files for Office. I can't remember off the top of my head what it was called though.
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Aug 29, 2017 16:49
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https://service.mcafee.com/webcente...8922838555232#!quote:Urgent Announcement: lmao the actual error message customers receive is "warning your wifi is being attacked, disconnect now" which is scary sounding if you don't know enough about computers to actually use Mcafee
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Aug 29, 2017 17:15
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SeaborneClink posted:O365 Message Trace default is 90 days though and that's basically it, unless you're archiving at the transport level you may have extended search capabilities. They probably just left it at default then. I don't think we're subject to much beyond FOIP.
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Aug 29, 2017 17:17
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spankmeister posted:Lnk plz I love to see linus gently caress up It's currently on Floatplane so it won't be up on YouTube for a week, I guess? But two bux a month is worth it to see him gently caress up so much. 
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Aug 29, 2017 17:23
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Tickets here Tickets there Gotta get that backlog bare When its empty I'll be crowing But the list is slowly growing
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Aug 29, 2017 18:11
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Boogalo posted:Tickets here We enacted a new password policy today and expired everyone's passwords for everything.
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Aug 29, 2017 18:18
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Avenging_Mikon posted:We enacted a new password policy today and expired everyone's passwords for everything. How many phone calls have you received so far?
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Aug 29, 2017 18:22
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iospace posted:How many phone calls have you received so far? They've all been going to voicemail, for which the password is currently locked.
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Aug 29, 2017 18:25
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That's pretty much the right way to do things.
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Aug 29, 2017 18:33
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Avenging_Mikon posted:They probably just left it at default then. I don't think we're subject to much beyond FOIP. It's a forced default. O365 is hosted 
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Aug 29, 2017 18:45
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iospace posted:How many phone calls have you received so far? Calls+emails together? Just for password stuff? About 100 in the past 3 hours. Usually we get about 30 calls and 100 emails across an entire day for all issues. And there's some people who are really really not computer savvy. One person refused to click on Switch User when updating their domain password because "they didn't want to switch users." Another I had to send desktop support because they couldn't type in the temporary password we gave them. Actually been fairly smooth apart from those two people. SeaborneClink posted:It's a forced default. O365 is hosted Is there a way to learn O365 administration without having access to O365? Because I can pretty much only make/change users and groups in it. Because I'd like to know this stuff.
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Aug 29, 2017 18:57
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Avenging_Mikon posted:Is there a way to learn O365 administration without having access to O365? Because I can pretty much only make/change users and groups in it. Because I'd like to know this stuff.
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Aug 29, 2017 19:11
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I'm stuck doing break fix for the time being since I moved across the state to take care of my diabetic, monthly heart attack having dad, and I absolutely have grown to hate Microsoft accounts and how they immediately want to change you to one when you install Office. Literally every customer who is legitimately locked out of their PC has been someone who just kept clicking 'OK' without reading and oops their password is the same as their email account now! Also I currently have a laptop on my bench that's missing most of its keys and the user has 4 different versions of elf bowling installed and I don't know how many different 'DRIVER CLEANER' and 'DRIVER UPDATER' programs installed. I forgot how bad the general public is at clicking random poo poo.
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Aug 29, 2017 19:16
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Avenging_Mikon posted:Calls+emails together? Just for password stuff? About 100 in the past 3 hours. Usually we get about 30 calls and 100 emails across an entire day for all issues. And there's some people who are really really not computer savvy. One person refused to click on Switch User when updating their domain password because "they didn't want to switch users." Another I had to send desktop support because they couldn't type in the temporary password we gave them. I hope you really enjoy reading TechNet articles.  There's some video 'courses' available through Microsoft Virtual Academy as well as obviously paid courses through the usual suspects (udemy, cbtnuggets, edx, etc) TIL: There is an MCSA path for Office 365 (70-346 + 70-347)  NEVER FORGET THE MOST IMPORTANT THING. Do not, I repeat do not ever touch SharePoint. This is a prime opportunity for any sort of learning disability to be invoked and for you to run as fast and as far away as possible. SeaborneClink fucked around with this message at 19:19 on Aug 29, 2017 |
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Aug 29, 2017 19:16
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John Dyne posted:I'm stuck doing break fix for the time being since I moved across the state to take care of my diabetic, monthly heart attack having dad, and I absolutely have grown to hate Microsoft accounts and how they immediately want to change you to one when you install Office. Literally every customer who is legitimately locked out of their PC has been someone who just kept clicking 'OK' without reading and oops their password is the same as their email account now! TIL Elf Bowling works on modern machines.
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Aug 29, 2017 19:31
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anthonypants posted:Is there a reason you can't use an O365 free trial? I didn't know there was a free trial of o365 admin? SeaborneClink posted:I hope you really enjoy reading TechNet articles. Fuuuuuuck SharePoint. Lucky that's handled by application support, and O365 is infrastructure which is my goal within the organization.
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Aug 29, 2017 19:43
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A ticket came in...quote:Can you please buy this book for Maria? <linktobookstore>
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Aug 29, 2017 20:21
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nielsm posted:A ticket came in... Is it an IT related book at least?!
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Aug 29, 2017 20:23
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Avenging_Mikon posted:Is it an IT related book at least?! 
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Aug 29, 2017 20:40
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I can't take this sometimes.
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Aug 29, 2017 20:44
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wa27 posted:I can't take this sometimes. I WAS DOING WHAT YOU TOLD ME TO DO
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Aug 29, 2017 20:54
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A former client forwarded me along a position for a Desktop Support Engineer for Gizmodoquote:If your idea of a good day is staying rooted in a chair churning through a list that remains obedient to your plans – swipe left and keep searching. But if you have kick-rear end customer service skills, are a quick study where application and peripheral conflicts are concerned, and love the idea of crawling under the desk to cable it all together, you might be the perfect candidate for this opportunity. Shoot us a resume and brief note about applicable experiences and learnings. The responsibilities are pretty good too: http://gizmodo.com/careers/job/808074?gh_jid=808074
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Aug 29, 2017 21:09
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pr0digal posted:A former client forwarded me along a position for a Desktop Support Engineer for Gizmodo Holy poo poo: Morons posted:Jurisdiction for this role will be broad, and fall into four basic categories: Numbers added by me.
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Aug 29, 2017 21:12
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